Hathway Complaints & Reviews

Very unstable connection. Upload speeds lower than 0.07mbps. Despite having a connection of 50mbps download and 10mbps upload speed.

Complained several times but no resolution.

Hathway is famous for cheating and false representations. Extremely unprofessional staff. Including the nodal officer and the appellate.

Also, their app is horrible and of no use....

Hi team this is regarding hathaway service id[protected]m410535 and the a/c is [protected]. Under which a made a payment of 2652 for a plan 100 mbp for 3 months they confirmed me payment received and later cancelled my plan and initiated a refund without telling me. And later when i went back they want me to take a plan for 6 months as the 3months plan is over. So if the plan was over then why did they confirm me payment received. This is just...

Customer id :[protected]
Mob:[protected], [protected]

I have opted to hathway broadband 2 months back. From today morning i am getting 0 mbps download speed but the upload speed is 35 mbps i have contacted the customer like 10 times. They took nearly 1 hr to connect every time. Still the issue is not resolved. Pathetic customer service. I want my money back. If they are not going to resolve the issue. I have paid 2828 rs...

My channel lock forgot password how to giving my password plz. Help my oprater is not ansering plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz. Plz.plz.plz.plz.plz.plz.plz.plz.plz.plz.plz.resolved...

Hi team,

I had renewed my gtpl broadband plan on 23 march 2020 8:00 pm. The connection got shutdown on 25 march 2020 1:00 pm. I have registered complaints via mobile application and on their customer service portal. I am also constantly trying to reach them by customer care number but no luck. I had recently got my wire changed in january 2020, so i don't believe it to be a hardware issue.

I contacted my gtpl...

My factory reset password forgot no watching TV. Plz. Help....

My account no. [protected] i paid the amount ₹ 3179 on 25 march 2019. The connection was not made. I asked for the refund and i have not received the refund. I want my refund as soon as possible. I have sent numerous mails to them even to their nodal team, the agent named with the contact number [protected] has given me an incorrect information that the area was feasible and collected the money from me. Now he doesnt respond to the calls...

Pathetic service. The are providing false commitment. I met with bopal gtpl executive named chetan who provide me commitment that he will provide me connection by 23 rd march if i paid immediately.
So i paid the cash on 22nd march but even today i. E. 27th march i have not got connection even i reach out to gtpl customer services multiple time. Also, the executive (Chetan) is not picking up my phone. I strongly recommend not to purchase...

I got a call for renewal by their customer care and they promised to install a connection in 24 hrs. But after getting payment there is no hearing at all. My hathway account no. [protected] and registered mobile no. [protected]. I have done many complaints in their customer care but there is no hearing at all. And the person named prakash who promised to give connection have been misbehaving with the customer after making false promises. His...

It has been 3 days now that my internet services are shutdown. I have been complaining about the same to gtpl customer care from 3 days now and every time they only log a new complaint and tell that your problem will be resolved within 3 days yet don't take any action. Now, 3 days have been already passed and i called them up again and they had same response that your complaint will be resolved within 3 days from now. Yet no action is taken...

I got hathway cable connection, but i did not get internet connection so i asked for redund. Money has been refunded by hathway. But modem not yet collected by hath way team. So please collect modem as soon as possible. If you not able to collect hence i am not responseble for further. So please collect modem and delete my contact number and my information from hathway broad band....

Its been more than a week now, my upload speed is dropping to absolutely zero sometimes. attached screenshot for reference....

I applied for a new broadband connection on 20th march 2020 and also made the payment online and i was promised that the connection will be installed the very next day, but till today (26th march 2020) the connection is not installed. The customer executive who collected the payment doesn't receive the calls and the tickets raised on the app are not looked into. Basically no one is bothered about the customer and it's a pathetic internet...

Hi
I had taken the hathway connection on friday 20th march. I paid amount of 3052 for 3 months plan. They promised me within friday only they will do installation. But till now they have not done. They didn't even not responding my calls also. If because of corona virus they are doing. Then why they are taking the payments. So many agents are doing same thing. They are saying to do payment once after payment not responding.[protected]...

Hi,

I needed a new connection and i paid for one month (Rs 1343). The person to whom i paid said it will take 2days for installation and the work will be done within 2 days but none turned up for a week and it was an emergency that i need broadband connection for work from home.. Everyday i tried calling them but they either switch off or never respond my call and was getting update from the persom who has taken money that...

I want to cancel my Hathway connection, I have removed the wire and disconnected the router. My account no. Is [protected] please cancel my Hathway account I don’t use it anymore....

Have paid ₹3170 towards my hathway broadband connection it's been 4 days no response from the company as well as executives i at least want my money back i need to work from home am the bread earner of my family and i will not get paid anything from office if i don't work if they do not want to give connection y did they take amount i have to work with out which my family will be under pressure so please look into the issue and help me...

Want to cancel hathway new connection due to agent misinformation and rude behavior. I have asked to set up a new connection and he said 48hours but assured that he will get it done in 1 day. When i called him, he was very rude and now says will take 3 days. I didn't go with other providers by believing this guy and he is taking the current situation covid-19 as granted that no one is providing internet and after i paid 7000 for one year,...

My account number is [protected] and I have raised alot of complaints but no response. I am suppose to work from home but due to Hathway with no internet access, I still can't work.. I am really sad regarding this... Kindly help me with this... My account is actually still pending.. I don't knows what to do because there is no one to help me..

I'd booked a connection on 19/03/2020 and I haven't recieved Modem/Router yet. The...

Hathway wifi has been installed on sunday 22nd march. But now we cant be able to access internet, also there is no blue light on internet logo on the router. So we need to get it activated as soon as possible. There is no option that we can get it done by the service team, because no one is responding to our issues. Please make it happen activate as soon as possible
Mac id: 34e[protected]...