Hathway Complaints & Reviews

Hi,

For the account number [protected], I reactivated my account and it's been 3 days but no sign of technical executive for installation. I reactivated this at 12 noon on 21 march and in your Hathaway app it's already showing that 2 days are over and 89 days are left. But as your technical executive never visited and fitted the modem then why your app is reflecting that net is active and I have used net for two days. I already...

Three years back when I was leaving the house I have asked the team to come and collect the router. They told they will but never turned up. I have dropped mail also . After three years they are sending me mail regarding Legal Action on non submission of router. I have dropped mail also regarding this use no update. Had call helpline no also....

I have taken new connection and already paid however now service person dinesh is not picking my call, i m too disappointed and if it not resolved early or returned my money, i will file a compliant to the consumer court for the same.

I don't want to take broadband service and want my money back asap since first time service is so pathetic, they are making fool to the customers.

Contact. [protected]...

Its been almost 2 weeks the hathway braodband service is not working, i complaint number of time, they have not raised the ticket and when they raised it, the guy came and change the modem and said it will work after sometime, i said wait till then, he refused and went back and till now no response from hathway and thet guy, its still not working. I am fed up with there service. I called that guy multiple time and he didnt even pick up the...

I paid the hathway bill amount using my debit card online. After payment, i got the error that transaction failed but the amount got deducted from my account. The amount didn't get refunded. I tried calling the customer care and no one responded....

I have opted for internet services from hathway considering it to be a reputed company. Even though some of my friends warned me against the hathway internet connection scams, i have decided to get 3 months plan at my home. After paying 1767 for the above mentioned plan, the agent is not responding to my calls and i dont know whether i would get refund or not as well. I beg the people not to fall into the trap of hathway services. They make...

Please refund my money ASAP, because of after paying more than three days also service not yet available even connection also not yet received. Worst service i am facing. So please refund my money ASAP.
Very poor service never seen....

I have done inquiry for brodband connection on 23th jan 2020 and on 24th jan o have paid 607 inr for internet plan.

I didn't get any intetnet connection.
Because of which i have to renew my existing internet plan which is from another service provider.

And requested refund from hathway brodband
Request number for refund 03032020w968909

I have called many times to get the issues resolved...

Whole day net is not working...

Well i've been using hathway for 2 years now and i've been using 50mbps unlimited plan from the very beginning. And here it goes..
The speed?
The day installed 48mbps and you surf normally and few days later you feel the speed is not good so you call customer care twice thrice and they correct it like they are doing a favor. So if you don't call them and it stays unnoticed the actual speed, the regular speed was something around...

I have subscribed for hathway broadband connection on 15th March 2020 in our office premises (Pune) by paying online Rs- 1297 for 1 month plan the person who has taken money said that connection will be established next day. I got call from one lady from hathway she said that your broadband plan got cancel you have to take quarterly plan. So, I have decided to cancel subscription.She has said she will do cancellation process and i called...

After calling some thousands times, no action is taken by hathway to fix the internet issue. Also they deny giving number of any point of contact person's number.
My hathway a/c number : [protected]
Complaint number :[protected]m306202

I am calling them daily 3-4 times a day, with each call having wait time of 15-30 mins daily. Still no resolution is given....

Do not take hathway connection if you're intended to work from home. Connection is not reliable. At the pandemic situation they are not at all helpful
Pissed off with their customer support.. Very pathetic.. Need to check with other service provider. Without any prior information ot contacting customer they are closing the complaint.
How the hell the company will work without any complaince and ethics....

I had raised a request for 50mbps net for 3009 rs. For 3 months. And i payed the amount yesterday afternoon but i haven't received any update of the same.. No one has reached out to my home to do the connection yet. When i called up the service provider he is telling the person will come in 2hrs. But it has been a day passed no one has com e. The service is very bad...

The poorest of the poorest service provider. I have been facing so many issues with the broadband service provided or should i say not provided by hathway. They are so incapable that they never bothered to reply to the complaints moreover nobody answered the cell numbers i tried. Somehow i got the number of this rahul bharadwaj who is supposed to be the head of noida but to my dismay he too never answered his phone. I want this company to...

This is vijay holding the broadband account [protected].
I have moved out of bangalore for personal reasons. I tried to contact the responsible persons for disconnecting the hathway internet. Every single time, they say they have raised a ticket but none of them appeared. I have tried three to four times and left the box with my friend and vacated the house.
Even today i am receiving calls from hathway to activate the...

Hello sir/madam,

My account number: [protected]
Contact no: [protected]
Location: east delhi

I am facing worst and very low speed from starting of this month (March). I complaint against this issue regularly or every other day. They resolved but next day i facing again in speed issue.

I think hathway cut down there speed and make money through there customer making fool them. I pay...

I contacted #+[protected] sales executive and paid 1323rs to get a new wifi connection under 749rs plan on thursday. Its almost being 48hrs still no response from the person as well as the customer care. I have made almost 50 calls in these 2 days to both of them. Don't play with customer's money. We are not lending it for free. There ia no way to get back my money from these ppl. Please help me in getting my amount refunded back.
My...

Respected sir
Here attached payment receipt for my plan and speed details mention in this receipt. We have unable to enjoy your commitment service like 40 mbps. We have all ready inform your staff for this issue on whattsap number - [protected] on 13/03/2020. And complaint registered number - 4970634. If this type issue your site not resolve in time please refund my payment asap. And we have not use your committed service 40mbps internet....

I have 50mbps plan broadband plan with hathway sai star in kandivali east but they are cheating uus by giving a spread of only 2mbps to 5 mbps in the pretext of technical issue for last 10 days. While calling up their land-line for help, they have just been transferring call or dropping it without any response.
The maintenance person is just not bothered about the issue and giving reasons that's it will take time because of higher...