Hathway Complaints & Reviews

Internet speed decreased

I took connection in january & paid 1343 rs for installation & service. Hathway salesman called and said he made payment to my account for 1000rs & said that this 1000rs will add into my account on february.

Salesman asked me to pay 1000rs immediately to his gpay account and after i conforming 1000rs added to my account in customercare, i transferred 1000rs to salesman account in gpay.

But when calling in february, customercare said it refunded to account on january 14 (Salesman account), but sales man said he didnt receive the refund and it is yes bank account which is closed. Now from billing team (Mr. Gautham) said your money cant be returned because sales man account was closed and he was not in chennai.

And also mr. Gautham shouted me if you need money you go and ask in headoffice and also spoke very badly, now i cant able to get my money back.

Hathway should not get money from customer for any reason, refund only should happend if customer requested but without customer request how it refunded on january 14.

Hi this is Jignesh Solam from Mumbai malad west. I facing issues with my hathway cable operator. He is not renewing my hathway connection. It's got expired but still it's not renewed. Please help me with that other wise I'm going to out a mail to your hathway customer support as well as managing director.

I have renewed my hathway broadband plan on april 15th, 2020 as i was in an urgency for the broadband connection in my home during this lockdown period i am in need to attend the classes and some other courses going on so i decided to get a broadband connection and when i have called to the sales person she told me that i will recieve the installation service within 24 hours of online paymentand it’s been 3 days and no sign of the installation services and upon this, the sales person who have made me to do the payment is not even responding to my calls and when i call her from other number she lifts and when immediately when she listens my voice she immediately cuts the call and this keeps on happening. I have never faced this worst service through any of the other company services. This is disgusting to be said as a customer. My hathway account number is [protected] and today i have contacted the customer support and asked for a refund of my money i have paid, i have a service id for the refund request and cancellation of the service. The service id is[protected]w782251.
Please do take it serious and i want to get my money back as soon as possible.

And i hope the hathway broadband services get better in time so they don’t lose customers.

Please do the needed.

I have requested this broadband company a thousand tines to de-register my mobile number and to not call me everyday. But they won’t listen and call me everyday, ask me to subscribe to their network. Please help me get out of their network completely

I was promised with a data quota of 1000 gb and a speed of 50 mbps while i was taking a plan of hathway... But shortly after i paid my money for pack renewal my quota decreased from 1400 gb to 220 gb.. I didnt use 1200 gb of it and it was all vanished.. I really demand to be given 1000 gb because 220 will be in no way be sufficient for me for a month... I demand for an immediate response..

Hathway account number :- [protected]
City :- hyderabad

I'm using hathway internet broadband services
Last 7 days my internet service is not working
So many times I'm raising complaint to hathway but no bady responding ..
Pls rectify my internet service ..

I have made payment for Hathway broadband connection on 21st March 2020. After a week, when I called the customer care executive he told me that due to lockdown there is delay for the setup. The very next day I got a call from Hathway stating that there's no service to your location hence you'll be receiving the refund.
After this I tried calling to the customer care executive he did not respond to my number. Yesterday when I made a call to him he's saying go complain to anyone. Such a worst behavior. Raised multiple tickets, it got closed automatically without any resolution. Such a worst customer service.
Account number: [protected]
Receipt number: R[protected]

I have not been receiving proper service from Hathway Broadband service in Hadapsar, Pune for few months. But the issue has become very severe for past 1 month. I had a 3 month pack for SPL HD 4 STREAM 50MB QTRLY U plan which was due to expire on April 11 th. My account Number is [protected]. From March 21 to April 5, the internet connection rarely was available and most of the time in the day it did not have any connection at all. I have made several complaints using the Hathway app as well as the customer care. They take tickets and close it very soon after temporarily fixing the issue or not even fixing the issue. They do not call back to check if the internet service is working nor do they send anyone to check the issue physically. Just before the renewal date of April 11 2020, the internet connection was working smoothly for few days. Hoping that the connection improved, I recharged the plan and now the situation have worsened. There is no connection at all.

Desirable resolution is to fix the issue or give me full refund.

I am attaching all the ticket ids along with the complaint.

I’m Chirag Mathur, I had been using Gtpl for a while now but, from 1-4-2020 my broadband service is not working (no internet) . I complain about it on customer care about it in every 3 days become no one came to resolve my internet problem. One of there executive (Nimish Patel) misbehaved . He closed my all the complains without resolving it, as well as he also not picked phone when I tried to connect it .he making excuses.

Sir/mam, I requesting you to put some light on my issue, because I’m student and because of this Nuisance by the executive regarding my internet issue my studies got distributed. Plz solve the issue ASAP.

Hello team,

I have done payment for the new broadband connection for plan gpon_hd1_stream_50mb_h before 5 days. But still there is no installation or no information about installation date. I was assured that within 3 days installation will be completed. My company work is pending because of delay with the connection. If you can't do installation asap refund my amount. I have followed up multiple times but no response from...

Getting frequent calls from customer care more than two daily for renewal of plan. Explained multiple times to the customer care person who calling me once lock down over i will pay, even i am not using in this period and i am out of the connection place. Asked customer care person to connect higher official they not provided.

Please find the customer details
Name : aswin
Connection number: [protected]
Mobile number: [protected]

Dear goverment
Account number is [protected]
Address:
Plot no:593, house no:5-6-360, road no:10, vaidehinagar arch, vaidehinagar, hyderabad

I have done recharge on 30-nov-2010
Offer details
3+1 months
50mbps speed
Unlimited data.
Which is valid till 30th march 2020 and
Bill number i0136p[protected].
But my internet services stooped from 20th march 2020 which is 10 days before i can understand lock down situation.
Fake statements are
No speed as per the plan that 50mbps i have raised several tickets on this concern without attending tickets are closed. I use to get speed 600kpbs to 10 mbps and sometimes 40mbps.
Unlimited data: data has limited 220 gbb and when i raised the ticket it was increased to the 1000gb. It is nothing but fake.
Now when i raised the ticket
I have received new device on 09th-march-2020 and one day it has worked during service and again stopped the service.
Now i am requesting for remaining 9 days service. No response from hathway and account has deactivated.

I Have cancelled my hath way broad band new connection request since they have failed to give the installation within committed days for whatever reason-my id is [protected]. I have not received any refund even after 9 days of cancellation. I came to know form customer care today that my ticket is closed by back end team which is generated for refund on 5th April[protected]W604715)without even consulting with me and not given refund also.
Again today on 13.04.2020, they have raised another ticket[protected]W715888) for refund - not aware how much time this will take

Customer care executives also so rude and they are not capable of handling customers by giving the right solutions by arranging call back from back team or higher authorities. Customercare also not ready to give any other contact numbers - failed to understand what is such secret in hathway company after taking money from customer.

I am seroulsy doubtful for the account activities of hathway broadband in this scenario. They are not enjoying customer money with interest part also..

I would like to get the refund money along with interest at 12% per annum and compensation of Rs.25000/ for my valuable time spend for follow up and mental harrasemened from the represenartives of Hathway broad band
My contact number is +91 [protected]

I have gtpl broadband connection and my registered number [protected] at ahmedabad. I have complained about not working internet before a week ago but before solving issue they had close this complain and now they are not going to replay about my complain. Instead of solving my problem they cut my phone calls while i'm calling. I had tried as much as i can but now i'm tried.

I'm the user of hathway broadband internet services, my account number is [protected].
As i requested to shift my connection,
Nobody is going to take action against my request, and telling that your requested location is not feasible, and suggesting me to shift to some other location.
Then i requested to refund my amount for unused data, or provide me a connection at my location.
For that the customer care executive told me that "you won't get any refund and won't get a connection at your preferred location.
What can i do right now, please help me to solve the issue. Thank you

Since the past one month the WiFi works only from 12 pm to 5 pm, during the rest of the day the WiFi is not functional. Even now the WiFi is not functional. I have raised complaints with the employees who inform that they will fix the issue but to no avail.

I have compliant about my connection since 5 th april, and inspite of reqular follow ups my connection is still not working, my work depends on the broadband connection and i have lost 5 days of my work, because o[censored]nprofessional service conduct. Now i cannot call anyone, the customer care line is busy and i don't know what will happen. And how much work will i loose.

Tariq [protected]

Dear team,

I had opted for the hathway internet service during lockdown i was forced to pay the full amount of 5650 for 1 yr service as informed the installation will be done in 3 days, but no response or no calls came to me i being tired to reach same concern authorities for follow but calls went unanswered

Payment being made on 29th since then no response

Several calls and all went unanswered

I just want to cancel the service and refund of my amt

Hi all, i have subscribed for hathway broadband connection on 30th march 2020
By pay online rs. 5650/- for 1 year plan. Till date there is no responding by call or the sms. Unfortunately one day their supervisor his name vamshi nagendra phone [protected] left the call and shouting on me! And saying why are you calling, you don’t have commonsense, i am on a meeting.
Today, 11th of april 2020 till date there is no response on call or messeage.
So, i have decided to cancel subscription and made cancellation request.

Name: naveen kanth raju nannapuraju
Amount: 5650 /- one year plan
Hathway account no: [protected]
Receipt no: r[protected]
Reference number [protected]
Payment date 30-mar-2020

Name of the person who has give commitment anil: phone [protected]
I have attached information above and hathway account details