Hathway Complaints & Reviews

For past 5days my internet speed is non existent,
My download speed is 50+mbps but
My upload is on avg 0.01mbps (Most of the time it's 0.00mbps) upon that packet loss is around to 30 to 40% loss

I cant upload my work and that download speed is of no use with packet loss

At this time work from home is very crucial and i believed u guys before went with this connection

Now please look into this at these crucial times and resolve my issue at quickest
Thank you

I used their service for 3 months liked and after i renewed it again just to see they started showing their true colors

Hello.. My account no. Is [protected]. I have e taken a 3+1 plan from hathway broadband where they have given me only 3 months internet services and deactivated the internet. I have taken connections from past 2 and half years where as i am facing this problem with them always. For current situation before they will disconnect my internet prior to that only i have called them to update there database where they have provided me wrong bill as pe the 3+1 plan. They have raised the service request but when ever i call to them to knowing the progress of result they will say it is in progress and further team will work on this for this i had called 10 times but always they have responded with same update. When i have called them last time they said trial pack added to my account and i can avail that for 5 days. There also i had raised my complaint why they are providing me trial pack when i have already paid for 1 month extra as per the 3+1 plan i should get that than again response from their end billing team will get back to me. And today i can see request has been closed. Internet again deactivated since no one worked with billing team and the worst situation is no one picking the call also from hathway services bangalore. Just have a question with hathway services why they do cheating with their customers this much?? And whom i should contact for complaints?? Here is the number which i have called today 3 times[protected] and past 1 week i got same update from these many people:karthika, yamuna, vidyasagar, kavita, sugandh, gautam their supervisor from bangalore no one has taken responsibility to complete the complaint request.

It is almost 5 days till no technician came and did not give the connection. We have paid 6 months of amount. Now those customer service people are not lifting my calls.. Please consider this issue. I may lose my job... If possible please solve the issue today orelse share me the refund link of hathway. Really i had a very bad experience with hathway technicians and customer services...

Hi - i filled in my details on hathway website to call me for broadband internet somewhere in the month of march - 2020. I received a call from hathway sales representative muthukumar that i have internet service available in my area on 19-april-2020.

I have informed him that my house is located interior to the street and also informed him that airtel broadband was unable to provide me internet due to the same.

He promised that hathway will surely provide connection and also connected me with his tl daniel to convince me for internet plan.

It was pre-booking of 6 months for the price rs:6057 which i paid on the next day morning which is on april 21st. I received hathway technician on the same day afternoon but what he informed me was shocking. There was no internet box in my street and he confirmed that connection is not possible. He also informed me that he informed this to daniel and his team but they are still doing sales call to area where there is no internet connection box available. They also booked for another customer from my street whom the technician denied to offer internet before.

Not the least, technician told me that daniel and team are pitching internet connection to the area where there are no connection inorder to complete the sales quota!

I called muthukumar and informed him on that internet box is not available but i didn't say about what technician told me. He connected me with daniel and he told he will check with the concession team.

Next day i called and followed up, muthukumar told he will talk to concession team and he haven't called me back ever since.

On 23rd i have been making around 10 calls to muthukumar and he haven't picked my call up. I pinged him on whatsapp till now to refund amount, which he saw but never responds to my call.

Hathway, although i heard your service is good, your sales person behaviour and customer experience is pathetic. I will further check on ways to escalate this.

I would have atleast won't raise a complaint if he would have called me back and told me to wait for sometime longer or gave me a lame excuse at least!

But for now, please refund my money.

Since it has been almost 1 month completed i have paid for 3 month unlimited package and at my home due to some cable connection issue internet is not even started after recharge, no one as turned up to resolve it. I have recharged it for my wfh project. Now i have opted for some other internet option. There is no neccesary to come from your service
Such an pathetic service it is no one is taking the responsibility to either talk or pick up the phone calls. If i have not recharged you will call 1000 times and if there is some issue with your network and we are in need means there is not even a single person to respond even a single call. I want my money back refund it otherwise i will raise consumer complaint and stressing us on this. My a/c no.[protected].

Hi team,

I am not holding any account with hathway broadband... But i am getting frequent calls from hathway to my phone number [protected]. Can you please stop sending messages or calls to my number. Please consider this on high priority

.
Thanks,
Rafi   replace all

My net plan is 50mbps. But my net is slow. I contacted hathway customer service from 21 april to till date daily via phone they are telling it will fix.
But is not fixed. And i'm escalating this on hathway app also by the evening they closing that and stating issue resolved but not resolved. When i told to cancel they told cannot cancel. Please help me i'm working from home.net speed is 2, 3, 4 mbps like. Actually my plan is 50mbps unlimited data.

I applied broadband 2 days before still am not received that product. When I finished my payment they did not attend my call. Very worst service his name was selva Kumar. Please take some necessary action for my complaint.
Thank you

I got msg from hathway that renew ur acc with 3months and get 1 months free waha unhone amount mention nhi kia tha so mera plan every month 550 ka h so myne 1650 ka payment kia. 23rd ko meri renewble date thi myne 19th april ko renew krdia tha or phir costomer care ka call aaya unhone bola ki offer wala plan 1650 ka nhi mehnga h so unhone bola jo apna 1650 payment kia h usme s 550 apka one month ka plan activate krdete h or baaki ka 1100 apko refund krwa dete h but 23rd april ko mera hathway internet band krdia in logo ne payment b leli or account bhi activate nhi kr rhe what the hell is this... I only want ki mera account activate kia jaye or mera 1100 baaki ka amount refund yato aage ke bill me adjust kraya jaye abhi me net nhi chala parha account band h hathway app se ticket raise krne par yeh log ticket close kr de rhe h bina solution ke
My acc no - [protected]
Mobile no/ [protected]

I won't give any rating connection keeps dropping every 2-3 hours for 5 min or so.. no resolution after complaints

Respected sir/ma'am,
I am a client of hathway since many years and have always faced the issue of renewing my plans with them. They have different policy which is a bit confusing and the employees working in our branch talk in a very rude behaviour.
When you ask one person about the details of the plan go to x person after which they ask about my building name so i have to meet the other person for further queries. It is a small unit but lot of chaos within themselves plus waiting period also counts when you are already been taken by one.
Apart from this, there is no intimidation given for renewal of the plan and they just cut off the cable. When you call them they don't respond to the calls or messages. I and my family is been trying to call them from past 4 - 5 days to start our connection. They just fail to respond in any way also i have sent the mail on the complaint id mentioned on their website, to my disguise no respond.
During the period of lockdown, how do we fix this as we have to restrict our movement. We are calling them to ask how do we start the connection again but no one replies and when you go personally, they ask for the receipt and then we have to fill up the form (Since we have taken a-l-a cart channels as their package channels doesn't have our chocies) and then do the payment.
Can we have a shorter way or a quicker way to do the payment plus an intimidation of renewal so there's no disconnection. Thank you

I took hathway broadband plan of 3 months and paid approx 1700 rupees on 21/3/2020. However could not get it installed at the location (Laxmi nagar delhi) because i came to my hometown because of covid lockdown. The agent put the connection on hold till 14th april as lockdown was supposed to open on the same date however it get extended till 3rd may. And i could not get back to my work location. Please process the refund i never get the connection installed. Thank you (+91-[protected])

My receipt number is r[protected]

It's been almost 15 days since I have paid for mew broadband internet connection... installation for router is done ... but router is not working, and nobody is taking the responsibility for it...

I got a call from number hathway asking me to me to pay rs 607/- in order to provide connection to my location at malad (East) - mumbai - 400097.

Initially, she told that it is possible to provide connection and asked me to pay the amount before hand. She told that as it is lockdown so you have to pay.

However, after two days of payment she told that connection is not possible in the location and did not refund my payment.

Below is the payment details.
Receipt number r[protected]
Account number [protected]
Reference number [protected]
Payment date 15-apr-2020 14:29:23

They are still not refunding the amount after several complaints and have false marked my account as active and a false device id also they have generated a false bill.
I already got connected with some other isp on the 17th.

I will recommend anyone who reads this post not purchase anything from hathway. Please select those isp who install internet first then asks money from you after installation.

First the agent when you contact him will send you a link for payment and after that will switch off his number or stop receiving calls then when you complaint only then and that too after 11 days some guys will come for installation of router and cables and when you ask them about activation they’ll say it hardly will take 2 hours and that’s when the fraud begins. You keep on calling customer care for activation and they’ll keep on giving you new dates and time like 48 hours then they’ll say tomorrow and the same story goes on. So finally when you are fed up after so many days then you’ll ask for a refund so they’ll raise a ticket and say wait for 45 days for refund. That’s how the fraud is going on, if you’re not able to activate please tell a proper time why act like scamsters and because of hathway their customer care executive also have to face abuses.
Finally opted for refund and going to file a case against them in consumer court.

Delear name raheem his phone number [protected]

Forced me to cancel act and to join hathway. From them he blocked my number.

I dont need any installation informed the same on april4th.

Still no refund is processed.

Also remove this kind of fraud dealers from hathway to safe guard customers.

Account no [protected]

Called multiple times and no one issuing refund.

I asked them to cancel installation and to issue refund.

Where is my refund. All the service tickets are closed automatically.

Where is the call. I need my refund not your stupid empathy.

In time of covid crisis

You ppl are holding my money

I need my money asap

Contact number: [protected]

City hyderabad

Dont ask stupid questions like phone number and city and agent will call>

I gave all the details above. Need a call today idiots

This is 4th time i am complaining here

This is one of the lowest level of companies in India. I don't understand how are they not facing any legal cases. They are sending me SMS every single day about the new Hathaway plan from the past 2 years. I never showed any interest in this. Also, there is no way to opt-out. Just pathetic and frauds running this company.

Hathway has demanded rs.2500 for the modem for the internet connection which had been cancelled a year and a half back.

Since i had cancelled my connection, i have never heard from any of their executives for the return of the modem, suddenly on 21/11/2019 after an year of cancellation of the connection. I received a threatening email to send the modem back to the company.
Today, 22/4/2020 i received a phone call from one of the sales executives of hathway demanding rs 2500 for the misplaced modem after a period of almost one and a half year

Sir/ mam, my cable operator has cut the channel. I am not able to see the channel. He is telling that due to non payment he has cut the channel but due to lockdown i am not able to pay the payment. And due to this how can i see the episode and use the time. And if he wants the payment then he should come to my home take the payment and recharge my channels.
I hope you will solve the problem as fast as you can.

I have asked customer care to disconnect services in december 2019. I get calls every day three or. Four times and they say we will call you you do what you want. Hathway suganya is the lady who's speaking like this. I've asked you to come and take the connection with model and refund deposit. It's been six months. Now they're calling from mobile numbers which is hightly unethical.. Worst service and worst connection ever.