Hathway Complaints & Reviews

Hathway wifi has been installed on sunday 22nd march. But now we cant be able to access internet, also there is no blue light on internet logo on the router. So we need to get it activated as soon as possible. There is no option that we can get it done by the service team, because no one is responding to our issues. Please make it happen activate as soon as possible
Mac id: 34e[protected]...

Hello sir/madam,

I had purchased a broadband plan from hathway and made payment of 3006/- rupees, i paid and purchased the plan because the hathaway representative assured me that the installation will be done next day before 12pm,

I tried calling multiple times to the representative () of hathway, and hathway customer care number, and also nodal officer many times, no one responded.

Now i am...

From last 4 months almost every week it's stop working and I did complain about it every week ...it doesn't solve on the spot ...the technical comes n till it solve it take 2 or 3 days and agin in 4 days it stop working ..I'm really fade up..today even I can't complain through the app coz of some technical issues...

Account no [protected]. I am a new hathway broadband customer. I opted for plan 500.. Before choosing this plan, the sales person (Pavithran [protected]) said that this plan is 200gb per month and sent the details via email.. He also said the additional 200gb may be provided (200+200).. I have attached the details he sent via mail. Now when i check the details, it shows 400 gb valid for 6 months.. Monthly is not specified.. I got confused and...

I got a call from their sales team as usual like they call everyone to harass 7-8 calls a day. As i required i agreed and choose a plan of 3+1 month. She said sharing a link and i have to pay before 6.30 and they will install it next day morning. Next day was "janta curfew". On another day i called guy from local office he said i will got confirmation by 11a. M and let you know. I did'"nt get any call so i called around 12 p. M. He said offices...

It's very disappointing that after paying the money no one has come for installation it's already been 5 days no response from the agent or customer support. My work has been hampered for this stupid broadband connection. Bloody scammers u just lie to grab the money that service ll be installed in 1 day once u got the money ur phone is switched off n no response from anyone. I want the refund....

This is happening time and again. At least once a month i face a problem with the internet disruption. During this time of curfew, exactly a day before it was imposed that is on 21st march 2020, my internet is cut off though i had another 20 days left for current month's package. I immediately raised a complaint in the app and got an acknowledgement via sms. Now it is the 4th day and still, i have not received a solution to it. Without the...

Hello,
I would like to cancel my hathway broadband connection. I am not satisfied with hathway service. It was told that you will get connection within a day. Connection has not been given since 15 days.

Account number :[protected]

I have raised cancellation request but refund has not been initiated from hathway.

They are not receiving any calls.

Contact number : [protected]...

I've paid 1767/- for 3 months internet connection on date 19-march-2020. Its been 5 days. I tried to call & message your so called customer support team for hundred times. I even went to your office building and gave a personal complaint on 20th. Then on 21st evening, a technician came and fixed a modem (Full of dust and wires broken) but the cable connection was not given. He said that i need to raise a new complaint for that because without...

Hi Team,

I have already paid for my connection and my Aadhar card details along with PAN card have been shared to this number - [protected], Name - Bharath via whats app.

False details were shared with me and when inquired with another sales agent, they are sharing different plans.

I was told i will be having connection setup in 1 day and it's been 5 days now and no call from executive.
br...

I deactivated my Act broadband and opted hathway broadband. I opted hathway as they promised me offers on bills. I am bound to work from home but for the past few days there is no connectivity. I called customer care and there is no response. Net connection is also very bad.i called the entire team who processed the internet service but no one responded. I just want my money back....

I have paid ₹3170 towards my hathway broadband connection it's been 4 days no response from the company as well as executives i at least want my money back i need to work from home am the bread earner of my family and i will not get paid anything from office if i don't work if they do not want to give connection y did they take amount i have to work with out which my family will be under pressure so please look into the issue and help me...

Account [protected] :-
This my account no [protected] i want to remove my account as we are shifting for other city... From past two months iam getting calls from ur telecallers i have told so many members even the guys who called from mumbai also but they won't understand the problem... So, kindly remove my
Number and account and take ur moderm and etc stuff o[censored]rs from my home... I hope this message will get to the higher...

I paid the amount for 3 months for the new connection. For taking the connection they came in 15mins and took the money on 20th march. No one has come for the installation till now. There is no proper customer care number. What a cheating it is?? If they know they cannot do the installation, they should not collect the money. They are not providing a proper contact number to ask about the installation. They do not have courtesy to inform...

Hi,

I have paid 3052 rs on 20 th of march and the person who helped me create the account mentioned that it will be done in 48 hours but it is more than 5 days still no connection given and no update as well. I coudnt continue my work because of this non-sense false promise.

Tried calling customer service and no one is picking it up such a worst service.

Hathway have a thought that we have paid...

Hi, appreciate you reaching out to us, we understand how inconvenient this could be. Please share your city, an executive will get in touch with you shortly. Thank you! Ohathway customer support team.

In response of above i belong to bangalore, still it is not resolved yet.
Account number is [protected]

Would also like to say city was already provided in my first complaint also. I m very very disappointed...

After 4 days of providing connection, Internet is still not working.
Acc No : [protected]
In a crisis situation like corona, when there is a need to WFH & after taking full advance payment, connection is not working.

Calling sales rep, more than a 100 times. Still no response.
Very disappointed....

I got hath way broadband connection, But internet is not activated yet, I didn't get any activation call from hathway broadband. I am trying to reach customer care number. It is not working.No response for emails from hathway broad band.I am receiving very poor service from hathway.My internet not yet activated. No proper response from hathway.How can i proceed further these kind of poor services. If hathway not able to activate my internet....

I paid rs.10k to renew my hathway 50mbps plan on 22nd march 2020. The speed i am getting or this plan since 1 week is below 2 mbps. Since yesterday i am getting less than 1mbps. I called hathway, tweeted and even sent them mhy details 7-8 times. They either say that the problem is temporary and will be fixed in 2 hours and it never gets fixed or they don't pick up. I have been begging and pleading them since my state is in lockdown and i...

Hi, I had subscribed for a 3 month boradband pack and have still not received the subscription. I have even paid the bill. Since no subscription is provided i wanted a refund but haven't been able to contact anyone. The person who was supposed to provide the service is not picking up my calls. I have attached the bill. Request you to help with same....