Hathway Complaints & Reviews

Hi have taken hathway connection on 21st march and they promised connection with 24 max 48 hours still i did not get the connection.

On 1st april their technician came and said a new connection can't be given as the building in which i live doesn't have any old connection and ask me to wait for another 14 days.

I didn't want to wait so i initiated a refund and complained about this on their official twitter handle.br...

My Internet has not been working since 1 week.I have also registered a complain in GTPL customer care. I have been waiting from one week to get resolved my problem. Every day GTPL broadband company is saying that we will resolve your problem sooner. but no steps have been taken to resolve my problem.And also i have to face this problem after every 3 or 4 days. I am so tired with this. I think Consumer care should take actions against the...

They have charged double payment for the month November, 2019 and March, 2020. I had made payment for my broadband for the month of March on two occasions - 26th March and 2nd April when the service stopped working abruptly. They keep sending me notifications of payment due when the payment has alreay been made....

Hi, i am from hyderabad, i got hathway broadband connection recently. Please activate hath way internet to my account as soon as possible. I have sent many mails regarding internet connection, but i didn't receive any response. Please activate internet to my account as soon as possible. After paying money also internet is not coming. So resolve my issue asap....

Hello,

My name is ritu navle. I have made a payment of 4365 inr yesterday for hathway wifi service at my location khadki bazar.
They had informed me that the internet connection would start by yesterday evening. Now that it has been more than 24 hours, i have not received any confirmation and there is no internet connection.

Also, the service providers are not answering the calls inspite of calling them...

Hello,

My name is ritu navle. I have made a payment of 4365 inr yesterday for hathway wifi service at my location khadki bazar.
They had informed me that the internet connection would start by yesterday evening. Now that it has been more than 24 hours, i have not received any confirmation and there is no internet connection.

Also, the service providers are not answering the calls inspite of calling them...

Hi,
I applied for new connection on 21-mar-2020 and the payment also done on the same day. As communicated with one of the executive, they said it will be done on monday i. E. 24-mar-2020. From that day i am calling every day to customer care for cabling and installation. They replied every time it will be doen by eod.
I fed up with this answer and asked for refund. Initially they said ok and next when i asked when did get...

I booked my wifi conection on 19th march and paid full amount. they promised that it would be installed on saturday but it didn’t happened. After so much follow up it got installed on next Saturday. But it stopped working after 2 days. I called customer care and they took my complaint. Next day my complaint got closed without any resolution. No one came to see issue or no one called me and issue still there. I am doing wfh and it’s affecting...

My Hathway Account number is [protected]. I have made payment of RS.2522 on 23rd March but till now facing internet connectivity issues. I called so many times for customer but no one is lifting the call. As there is lock down is going on currently it is impacting our office work due to no internet connectivity.I have raised many tickets but there is no resolution from them. I want Hathway to refund my money immediately as i do not want to...

Hi,
I never believed that i would have such a hard time dealing with hathway broadband. I live in indirapuram and my service id is [protected]. I have been repeatedly complaining about disconnection of my internet and slow speed for over 1 year now. Since the beginning, the high speed connection i took has failed to deliver what was promised. I don't live in a remote location where it is difficult for signal emission. I live in urban...

I have paid amount for 6 months broadband connection on sat 28th this month. They said within 3days they will provide connection, it's already 4th day, i have tried to contact many ways but they are not responding. Initially i have contacted satish - [protected], now he is not answering my calls. I am doing work from home it's an emergency, please take action asap....

Hathway broadband hyderabad is frauding its customers by taking payment saying that they will provide service at the time of payment but after payments done, they are not providing service till covid-19 lockdown is over. After all not even responding to calls, emails & complaints. Without solving & attending our service issues, they are closing the complaint tickets.
My hathway a/c.[protected]
Payment made on 25/03/20.
Kindly...

Hi I just reopened my account [protected] and I didn't get any help from Hathaway. After repeated requests a Hathaway executive came handed over the modem on my society gate and asked me to get it working myself, I wasn’t happy but I agreed due to the current situation. Prior to this their representative told me to install this saying internet service is working so there wont be any problem installing, I asked him repeatedly are you sure...

27th mar 2020 i paid 6018rs for 6mnth subscription online and i was being told executive will come next day to do the installation but it's been 3 days now nobody is answering calls nor msgs and call center in vain. I have asked refund but no revert yet. Executive named mukesh tiwari was in touch with me before making the payment and as soon as the payment was done, he stopped answering calls and...

Applied for a broadband connection on 24 march 2020 by paying 5303 online. The guy who was about to install indormed that the installation will be done by 28 march, however he had switched off his mobile. Was afraid and as per the sms received from hathway, requested for a refund by providing my account details on 28 march. The time to receive refund was 3 days. Still i have not received my refund back in my account. The guy who sent the...

Hi,
My name is satish b v, residing at
Room no 177,
No.6, shree, lakshmi nilaya, situated at
2nd cross, gowdara colony, nagashettyhalli,
Bangalore-560094
Mob:- [protected]
Email id:- [protected]@yahoo.co.in

I applied for internet broadband connection on 21st march 2020 at hathaway the technicians connected modem, but my connection could not be made since there was technical...

Dear team,
New internet connection for hathway account no-[protected]. Has not provided after paying installation amount rs 3051 /- i have been following up with hathway people for more then 8 days but no action taken by them.

Yesterday i could see the request raised for installation in closed without any connection provided. Would you please help to refund my money if they would not be able to provide connection. L...

Hello team,
We activated the hathway broadband services 50mbps on 16th mar'2020 for an entire year subscription for rupees 4838.00. Since that day the highest speed received was 5 mbps. I have been complaining about the issue to hathway customer care since 17th mar'20 and to date they could not able to solve the issue. And since last week they are not answering the call by taking advantage of city lockdown. The entire last week the...

New connection was requested on march 20 and amount is already paid for 3 months. Till now installation was not done. Please install or give me refund. Hathway guys are horrible. Due to current situation due to covid 19, most of them need to do wfh. But with out internet connection how will we work. Called hathway customer care and they will say to wait till tomorrow every day i call, they say same story but will not install internet. br...

Hi hathway team,

My self gayathri kindly prioritize your necessary process for immediate connection which may alleviate my work burden. Your team technician assured me to give an instant connection on 24th march’2020. But till date your people as not kept up their promise… i therefore, entreat you to care an urgent measure in this regard. I once again emphasize that don’t make any prolongation. Or else requesting you...