Hathway Complaints & Reviews

For the past 2-3 days i have been experiencing less than 1% download speed than the plan i have subscribed. An online complaint was raised on the app (Proof attached), following which i had spoken with one of their senior managers. I later called the customer support several times but was able to connect with them just twice. Both the times they had promised that the issue will be resolved the following day. It has been 3 days and i still...

Due ro relocation, i submitted request for disconnection of my hathway broadband. I returned the modem on december 6th and have not renewed my account for the last 4 months. Even after multiple requests, i am still getting bills and emails from hathway. They are not at all responding to my emails. They are sending me legal notice to return my modem...

Due to corona virus, everyone is working from home. My company also provided wfh with instructions to have a good internet connection. I was looking for a provider who could provide internet within a day. When i called hathway sales guy, he committed that hathway can do this. He assured me that internet will start working within an hour of post installation. It's day three now and i'm still waiting for internet to work.
I had to recharge...

Requesting you to cancel my broadband connection as cable guy never visited for installation at my address.

Misleading and wrong communication /false promised / no response after payment/ unprofessional staff / wrong commitment/

I was told i will get the installation today and asked to make a payment on priority basis and the same was done rs.2652.00, (Within five minutes he made me process the payment) like...

I called hathway for new connection.[protected] person prasanna was asked me to pay the amount and share documents through watsapp. I did everything he told. Bill was generated online on 18.03.2020 but till now no response from his end. I put a msg to him and called him to refund the amount but no reply. We are allowed to work from home, we are facing difficulty to work. Ned help as no one should face the same problem as me....

I have opted for new connection 17th march, 2020, an agent called and have made me payment in an hour for 3 months package with 1736/- and informed the installation and connection will be done on the same day eod. But it has been 4 days, till now there is no installation happened. Also the billing has wrong name printed. She said she is going to change it and send me after i paid. Even there is no update on that. They just want to increase...

Hi,

I have purchased new data connection on 16th march. It's been 4 days but still internet is not activated. I called representative but he is saying he will do. I mailed hathway but no response came. I contacted on twitter they said they will contact me. No call recieved. Payment was taken first but service is still not provided. My account is [protected]...

Hi,

I am trying to reach Hathway customer service for the last 2 days and couldn't get through. I want to permanently disconnect my connection due to regular outage from Hathway. However no one is listening to me. Please help. I am based out of Bangalore and My account number is [protected].
I don't want to be unnecessary billed post this month.

Regards
Atanu Chakraborty...

This is to inform you regarding new connection bill paid but there is no response from the person reached me. I've been trying to contact them but no response instead rejecting my calls by saying that my home area doesn't come for service provider. Before paying the bill, they have confirmed that our home area is eligible for new connection from the person approached me. But then they are cheating on us.

Hathway account no:...

I subscribed for broadband connection from hathway on 16th march.. While collecting the documents and providing payment details, the response was good and i was promised that i will get the connection within a day. After receiving payment they are not even answering my call.. I feel this as a scam.. Appreciate if the consumer forum reaches out to them and help me get the service as promised.. The person i spoke to and gave my documents is...

Account number is [protected].

I got this connection on 21 march this year. It was working fine until now. But suddenly stopped working. There is wifi symbol but no internet connection. They have an app but it has very low user rating. I don’t see a better way to ask them to solve this issue then be raising complaint through forum.

Kindly fix my internet connection soon....

I had once done a mistake of buying hathway cable for a month. My account number is [protected]. Due to their pathetic customer support, i discontinued the services. Since then, they are calling me like 6-7 times in a single day. This is a clear case of harassment. I have contacted their customer support for dnd activation. They have assured me several times that they had enabled dnd and i won't receive any calls from them but they were again...

I used hathway in bangalore for around 6 months till april 2019. I discontinued it because i left the city and that rented room.

I sent messages to the local hathaway guy for that area (Thipassandra), the one who gave me the connection. But no one responded or arrived to take the modem.

At the time of leaving, i told the landlord to give the modem in case they turn up. My dues till that point were all cleared.br...

Hi rajan,

Hathway is only making fool of customers and you should take appropriate action for this.

Hathway account number - [protected]
Registered mob no - [protected]

I have purchased new connection on sunday i. E 15 march and all the cable work & modem installation was completed on sunday itself at 5:30 pm. The guy (Who have completed installation) told me to wait for half an hour and...

I do online gaming and for the past couple of weeks i'm experiencing internet issues. For online gaming we need internet with lowest possible latency. For the past couple of weeks. I have been getting very high ping on online games. You might think i may have connected to different servers, but I am always connected to Indian servers. I have been complaining on the issue, raised a ticket but closed it without proper resolvement of the issue....

I am from bangalore. I have taken a plan from hathway broadband.. Person came and installed the router from past three days my internet has not started every day and night i call customer care they say after two hours it will work always

I am really fed up i have taken scheme of three month broadband plan. Hathway service in bangalore is very poor they don't resolve issues and help us with their service. I kept hope from past...

I had renewed the package "men_community_80mb_blr_pre_hlfyrly-subscription", but the plan that's being activated is "men_value_100_mbps_pre_hy" which only has 300 gbs for 6 months.

To make things worse, the amount that i paid is 5657/- but i just see 5426/- in the bill. Do you even consider returning the remaining amount, or you just believe in scamming your customers?

After 12 continuous and not so customer...

Hello,

I have disconnected my hathway connection almost 10 yeard ago and i still receive sms from your side.

Please remove my phone number from your list and get back in touch so i can provide more details. I am not keen on publicly posting my phone number here.

It is quite annoying that you continue to send multiple sms per day and cause so much annoyance.

I would like to have...

I applied for a new connection on the 5th of march 2020 and received a call from a hathway representative regarding the same on 6th march 2020. After selecting the package that person sent me a link for payment which i paid. Now when i call them, they say there is no account based on the details i am giving them. Then what was the link i received and what did i pay for. Is this the system at hathway. I want my money back now or i'll raise...

My customer id of hathway broadband is [protected]. They have not installed connection at my place. First they asked me to do online payment and when i asked for installation there reply was we are not serviceable in your area. It was on 26th of november and now it's march 15. 2020. I am struggling for refund. Everytime i call customer care there reply is we will get back to you tomorrow and your refund will be processed within 45 days...