Hathway Complaints & Reviews

I deactivated my Act broadband and opted hathway broadband. I opted hathway as they promised me offers on bills. I am bound to work from home but for the past few days there is no connectivity. I called customer care and there is no response. Net connection is also very bad.i called the entire team who processed the internet service but no one responded. I just want my money back.

I have paid ₹3170 towards my hathway broadband connection it's been 4 days no response from the company as well as executives i at least want my money back i need to work from home am the bread earner of my family and i will not get paid anything from office if i don't work if they do not want to give connection y did they take amount i have to work with out which my family will be under pressure so please look into the issue and help me get connection or at least my money hathway people are not even responing am called 200 times and tierd

Account [protected] :-
This my account no [protected] i want to remove my account as we are shifting for other city... From past two months iam getting calls from ur telecallers i have told so many members even the guys who called from mumbai also but they won't understand the problem... So, kindly remove my
Number and account and take ur moderm and etc stuff o[censored]rs from my home... I hope this message will get to the higher authotity of hathway broadband chennai

I paid the amount for 3 months for the new connection. For taking the connection they came in 15mins and took the money on 20th march. No one has come for the installation till now. There is no proper customer care number. What a cheating it is?? If they know they cannot do the installation, they should not collect the money. They are not providing a proper contact number to ask about the installation. They do not have courtesy to inform the consumer about delay. The no.1 cheating broadband.

Hi,

I have paid 3052 rs on 20 th of march and the person who helped me create the account mentioned that it will be done in 48 hours but it is more than 5 days still no connection given and no update as well. I coudnt continue my work because of this non-sense false promise.

Tried calling customer service and no one is picking it up such a worst service.

Hathway have a thought that we have paid the money, so we have to use the service whenever they are giving.

@hathway: these tough timings and you should stand with u but u are just seeing business oppurtunity which is fine but why dont you get some more money and give connection. If you cant give connection then why false promises. If you dont give me connection by today, i will go to consumer court.

State: tamilnadu
District: kanchipuram
City: pallavaram
Hathway person who helped me create the account number: [protected]

Hi, appreciate you reaching out to us, we understand how inconvenient this could be. Please share your city, an executive will get in touch with you shortly. Thank you! Ohathway customer support team.

In response of above i belong to bangalore, still it is not resolved yet.
Account number is [protected]

Would also like to say city was already provided in my first complaint also. I m very very disappointed

After 4 days of providing connection, Internet is still not working.
Acc No : [protected]
In a crisis situation like corona, when there is a need to WFH & after taking full advance payment, connection is not working.

Calling sales rep, more than a 100 times. Still no response.
Very disappointed.

I got hath way broadband connection, But internet is not activated yet, I didn't get any activation call from hathway broadband. I am trying to reach customer care number. It is not working.No response for emails from hathway broad band.I am receiving very poor service from hathway.My internet not yet activated. No proper response from hathway.How can i proceed further these kind of poor services. If hathway not able to activate my internet. Please kindly refund my money and collect router.

I paid rs.10k to renew my hathway 50mbps plan on 22nd march 2020. The speed i am getting or this plan since 1 week is below 2 mbps. Since yesterday i am getting less than 1mbps. I called hathway, tweeted and even sent them mhy details 7-8 times. They either say that the problem is temporary and will be fixed in 2 hours and it never gets fixed or they don't pick up. I have been begging and pleading them since my state is in lockdown and i have to do work from home which is impossible to do at less than 1mbps. Please i request you to solve this

Hi, I had subscribed for a 3 month boradband pack and have still not received the subscription. I have even paid the bill. Since no subscription is provided i wanted a refund but haven't been able to contact anyone. The person who was supposed to provide the service is not picking up my calls. I have attached the bill. Request you to help with same.

Hi,

For the account number [protected], I reactivated my account and it's been 3 days but no sign of technical executive for installation. I reactivated this at 12 noon on 21 march and in your Hathaway app it's already showing that 2 days are over and 89 days are left. But as your technical executive never visited and fitted the modem then why your app is reflecting that net is active and I have used net for two days. I already made the payment and received the message that this your account bit where the hell is technical executive executive who will fit the modem. This kind of services you are providing to your customers. Take the money and do not respond to calls and messages of the customers. When call your local net provider, received message that sir I don't have the number of technical executive and I am working from home I don't have any others numbers. This is your service to handle the customers.

And if i call to cancel this plan, your executive said that its not refundable and gave me email id [protected]@hathway.com to email and guess what this email id is not even real. My email was not sent to this email. Your service is very bad and i faced it now the second time.

Three years back when I was leaving the house I have asked the team to come and collect the router. They told they will but never turned up. I have dropped mail also . After three years they are sending me mail regarding Legal Action on non submission of router. I have dropped mail also regarding this use no update. Had call helpline no also.

I have taken new connection and already paid however now service person dinesh is not picking my call, i m too disappointed and if it not resolved early or returned my money, i will file a compliant to the consumer court for the same.

I don't want to take broadband service and want my money back asap since first time service is so pathetic, they are making fool to the customers.

Contact. [protected]

Its been almost 2 weeks the hathway braodband service is not working, i complaint number of time, they have not raised the ticket and when they raised it, the guy came and change the modem and said it will work after sometime, i said wait till then, he refused and went back and till now no response from hathway and thet guy, its still not working. I am fed up with there service. I called that guy multiple time and he didnt even pick up the call. I want to disconnect my connection and want my money back.
I took 3 month advance package.

I paid the hathway bill amount using my debit card online. After payment, i got the error that transaction failed but the amount got deducted from my account. The amount didn't get refunded. I tried calling the customer care and no one responded.

I have opted for internet services from hathway considering it to be a reputed company. Even though some of my friends warned me against the hathway internet connection scams, i have decided to get 3 months plan at my home. After paying 1767 for the above mentioned plan, the agent is not responding to my calls and i dont know whether i would get refund or not as well. I beg the people not to fall into the trap of hathway services. They make sure that you are mentally harassed for sure.

Please refund my money ASAP, because of after paying more than three days also service not yet available even connection also not yet received. Worst service i am facing. So please refund my money ASAP.
Very poor service never seen.

I have done inquiry for brodband connection on 23th jan 2020 and on 24th jan o have paid 607 inr for internet plan.

I didn't get any intetnet connection.
Because of which i have to renew my existing internet plan which is from another service provider.

And requested refund from hathway brodband
Request number for refund 03032020w968909

I have called many times to get the issues resolved but i am getting no response

Whole day net is not working

Well i've been using hathway for 2 years now and i've been using 50mbps unlimited plan from the very beginning. And here it goes..
The speed?
The day installed 48mbps and you surf normally and few days later you feel the speed is not good so you call customer care twice thrice and they correct it like they are doing a favor. So if you don't call them and it stays unnoticed the actual speed, the regular speed was something around 12 - 15mbps, i mean it.
The connection?
I cannot say it was poor but they somehow manage to provide you 28 days out of 30 sounding like they are doing a great job at it. You'll call customer care and they'll say that there's an issue with the server and the whole area's network is down, like what the heck, all are suffering from network then you also better keep your mouth shut!
And here comes my best part, the part which now has forced me to leave hathway.
So the network was down and i called them and i had this emergency that i had to work from home and i'm a software developer so i have to take international skype calls and screen sharing so i need a good connection, so i called them up and explained my situation and they were very helpful, i called them for no internet problem today and they promised the server will be back up in 2 hours and yes the problem was fixed. Yes it was fixed on the next day, in the afternoon? Right? What better can i expect.
Now i'm trying to work but i'm unable to so i check the speed, speedtest says 1.75 mbps downloading and 0.95 uploading and i was like damn upset, i rang this customer care again and you remember that it takes about an half hour approximately to register a complaint 2 3 minutes on ivr 10 minutes waiting and rest to explain the shi t to shi tty people they have who know nothing but to ask "can you please restart the modem". So day 1, i log a complaint, nothing happens, day 2, i log another complaint they say it will be resolved tomorrow morning and you'll get a call back. Nothing happens, no shi tty callback no resolution nothing, day 3 log a complaint in the morning and install app to check status of my complaints, whoa! I can't even see my complaint logged on day 1 and my day 2 day 3 complaints were closed 1 hour after they were logged mentioning that there was a temporary issue at that time, day 3 i again log another complaint in evening, and during all this time the internet speed was no good than downloading 1-4 mbps and uploading 0.1 - 1.9 mbps and it is shi t. Day 3 night's complaint was closed on day 4 morning without resolution. On day 4 i logged another complaint and was closed an hour after and i logged another complaint in the evening, and i have been yelling, crying inside, pleading to fix my issue as my work was impacted but still no resolution and i've been shouting on these customer calls, let me talk to the senior person and to the senior person as well they have been promising it will be resolved but nothing happens. Day 5 i now am open up to all possibilities i log complaint in morning which of course gets closed without resolution and now i see their portal which say if you're not satisfied with customer care then call our nodal office number, i said perfect, some hope there, i called and i called that number 50 times giving time to it but switched off is all i got in response.
This is so frustrating, this provider is shi t, they don't know business, you'll be banging your head in wall because of them
Don't go for it.
Now i'm trying consumer court.
Hathway, you should die soon!