Hathway Complaints & Reviews

I've disconnected my hathway connection on nov 2019, due to poor service. I've shifted from the location and now i don't want hathway connection but still i keep on getting calls from the hathway tele-callers for renewal. It is very frustrating and irritating to get around 10 calls each day. I've tried to make you guys understand in all possible ways that i don't want to renew and i'm not even going to renew your company connection in this...

As per the trai regulations the dth operator should provide all channels in 160 rupees only. But in adilabad at telangana states (Acn gtpl cable operators) are asking 280 rupees. I paid 280 rupees which is more than trai regulations and trai provided complaint number but its not working. I need immediate action. So hence i kindly request you to provide justice as per your rules...

I am getting emails from hathway pre-legal team stating that hathway will file a case against me if i won't return the modem. While using the service i had used for months and since it was prepaid service i always paid quarterly. I had to switch location in pune and log a ticket to shift my connection and they called me and said that they don't have service in my new location then i asked for a refund for 2-month service money as i wouldn't...

My account number with hathway is [protected]. I paid rs 10016 to hathway in july 2019 for 12 months broadband services. From last 20 days there is no connection. I raised several complaints but they are not restoring services nor giving refund. I have raised several tickets against them but they are not able to restore. I want immidiate refund for last 20 days plus my balance period, ie till july 2020 l. My mobile no is [protected]...

Dear sir/madam,
I am kamalakanta dash having a hathway broadband connection bearing account no [protected]. I took the subscription for 100mbps for three months and paid as advance on 07.03.2020. Due to urgency of corona virus my company has instructed me to work from home and this is required for that.

Since the day of my payment i have been repeatedly following hathway sales person, have sent emails to helpdesk, nodal...

Since morning there is no internet connection. The green led on module has changed to red and blinking continuously. Please do needful urgently. Without internet my all services are upset. This has happened before and it took more than s week to be resolved. That too after i personally visited hathway chembur office and complained. There used to be no response. Today also i complained on phone but got cut off three times...

I stopped using hathway in dec 2018. Since then for the past 15 months, hathway people keep calling me from different phone numbers almost daily requesting to buy their service. It seems they have sold my number to hundreds of tele marketers because despite blocking 50+ hathway numbers on truecaller, i'm still being inconvenienced. During office hours, lunch time, evenings, on weekdays and weekends these people keep calling. Can someone guide...

I wanted to upgrade my speed for work. So I contacted gtpl customer care to enquire about the details. The CSR told me that once I make payment through online my speed will get upgraded within one hour. After paying the amount I waited for 24 hours. Nothing changed. I contacted support again. I was transferred 5 times and got hung up 2 times abruptly. I raised a complaint by email and the only answer I got was that my existing plan cannot...

Had taken freedom 100 mbps plan (Rs 499) in hyderabad and initially paid for 3 months so that i get free installation. I was told initially that i can pay monthly going forward. Now when it has come to renewal they are forcing me to pay quarterly. I have written several times to their nodal officer and appellate officer but they never replied. Sometimes their executive calls me and asks me to pay rs 900 for 1 month and sometimes another executive...

Dear sir/ma'am

I had requested for hathway broadband connection on 5th march 2020. Yesterday (10th mar 2020), i was told that the connection is not feasible in my area. Before that i tried calling hathway sales executive and customer care but they have not responded any of my calls. I do have my receipt and payment reference number.

Due to covid-19 (Corona virus) issue, we are forced to work from home. I was...

My account no. Is [protected].
They have been persistently calling me for renewing but i terminated the account in hyderabad and moved to vellore. I told the same to their customer care and they just simply keep on calling. Now they have sent me a pre legal notice to submit my modem. I have already filled your google form, please collect your modem at the earliest from the address mentioned. And stop these annoying calls, and threatening...

I paid 2500 for router charges as i couldn't return the same and asked to close the account.

Hathway has billed it as a recharge and increased validity of my account till june. This is a clear case of fraud from them

They are purposely not closing my account and keep calling me for router charges and recharging my account.

Please stop this madness close my account and bill the amount for router...

I am receiving continous emails and calls from hathway. I have asked to disconnect my connection multiple times. I called customer care, sent email to hathway billing department and no action is taken.
I have email reference sent on 28/06/17 for disconnection for first time. Customer care did not come to collect router even though i booked appointment and gave address and despite multiple calls.
After this, my account got disconnected....

I used hathway broadband services about 2 years ago and at the time, i paid whatever dues i had to. Then i moved to another place about 2 years ago and i asked if they could switch the connection and they didn't respond at all at first and then said that their services are not available in that area. And now years later, they've sent me an email saying that they are going to take legal actions on me for "not returning the router". And apparently...

Hathway sales person mobile no: [protected] has consulted me regarding new connection and assured that it would be done with in 1 day. Its been more than 2 weeks now till now no one has consulted me back. She has collected an amount of rs.1767/-. She stopped responding to the calls after payment. The issue has been reported to hathway customer care but i didn't get any confirmation on my refund till now. They have wasted my 2 weeks of time...

I disconnected Hathway broadband (account No [protected]) 1 year ago. Yet Hathway is calling me repeatedly asking me to restart my connection. I have told them I am not interested and also requested them over phone and email not to call me and also requested them to remove my mobile number from their tele-caller records. Still Hathway is repeatedly calling me. This is like harassment. I again request Hathway through this forum to stop calling...

I have paid for new connection on 6th march today is 10th march still no response i have raised 3 times complaint they promised me to resolve still no response, one costomer care told us new sale issue if we want cancel it will take 15days to refund they took 15m to collect money from me, i dont want this kind of worst service please refund ac/[protected] hyderabad...

It has been more than 3 days i paid for new broadband connection, commitment was to install the services within 24 hours, its now more than 72 hours, nobody is responding to install though i am calling customer care and writing emails. I have ever come across this kind of pathetic experience with any other brands. So i decided to cancel, i want my money back....

Hi team
My data plan for hathway broadband was active till 13th february 2020.
I had before hand informed them via mail and call to deactivate my account after 13th february 2020 (Billing cycle ends) as i was moving out from the city.
As per telephonic communication with their executive they had also asked for submitting modem and router (Which was suppose to be free for life time) to the security of building and they...

I have taken new broadband connection on 4th march and still account has not been activated. Every time customer care executive giving fake commitment. I have registered more than 5 complaint to activate this account but still they are giving fake commitment and i am begging for the same since 4 days.
This is the worst service ever i have seen....