Hathway Complaints & Reviews

I have disconnected my broadband connection at bangalore in june 2019. Since then i have moved to another city. However, i get 2-3 calls everyday from different numbers from hathway. Some informing about new plans and others regarding promotional offers. I have reported this to the callers many times and also shared this with twitter hathway official account. No action has been taken till now. My account id was [protected]. Please stop this spamming. Please remove my number from the database.

I have been a subscriber of hathway broadband, pune location. For the past 3 months i am unable to browse or in case there is connection the speed is very less. I have complaint using their app almost every other day, the technical team has mentioned that they are unable to resolve my issue as there is a problem at thier node. I have asked for a refund of the my subscription fees as the speed specified is 50 mbps but the actual speed is less than 5 mbps and there is frequent disconnection. I have mailed them however still not received any response

We had a business internet account with hathway. Since their service was unreliable we switched to mtnl. Our dues are all paid to hathway. However since we have cancelled the service we are getting consistent calls on our ceo's cellphone atleast 5 a day to rejoin their service. We are sick and tired of this. It seems like a ramson. If we take their service they will stop calling. Can you pl. Make sure that we am not called or harrassed. Our ac no is 1064814

Used to use hathway broadband and now i keep getting repeated calls from their multiple spam numbers. Even after informing the call center and senior managers to delete my numbers, i get upto 6 calls a day, even after im blocking a lot of these numbers.

So now i have nothing to do with hathway. But the calls are unstoppable! I have informed the customer care and have been patiently telling all executives to delete my no. From their calling list, but to no avail. Its torturous.

Hello sir/madam,

My account number: [protected]
Account holder: mamta kandari

I am facing worst speed or very low speed from hathway broadband hathway connection. My internet plan 50 mbs with unlimited data. But my internet download speed is less than 10 mbs or (1mb/s).

Due to this issue i am facing download or upload problem in youtube and my offical work is pending. I am facing huge loss because of this connection.

This issue is not resolved yet. I complained this issue everyday via hathway app. He cleared my issue without resolving them. I have screenshot of the complaint.
I attach screenshot in this message.

I am facing this issue specially in month end after 25th download speed is very low. I regularly complaint this issue from hathway android app.

I hope this message affect the company and their employees. If my complaint is not resolved please refund all my money with in 2 days.

Take a strict action.

Hello sir/madam,

I am facing worst speed or very low speed from hathway broadband hathway connection. My internet plan 50 mbs with unlimited data. But my internet download speed is less than 10 mbs or (1mb/s).

Due to this issue i am facing download or upload problem in youtube and my offical work is pending. I am facing huge loss because of this connection.

This issue is not resolved yet. I complained this issue everyday via hathway app. He cleared my issue without resolving them. I have screenshot of the complaint.
I attach screenshot in this message.

I am facing this issue specially in month end after 25th download speed is very low. I regularly complaint this issue from hathway android app.

I hope this message affect the company and their employees. If my complaint is not resolved please refund all my money with in 2 days.

Take a strict action.

My hathway account no is [protected] and i request the company to disconnect my services immediately. I had also registered disconnection request, but no one from billing team called me to cancel the connection. Sent u this mail so that im not billed unnecessarily by hathway. As i have stopped using the net connection already and i wil be relocating in 3 days time.

I moved out of hyderabad in july 2018 and hathway is now calling to pay 2500 or face legal consequences for not returning the router.

When i put a termination request, a guy came after i left the city. They said they collected the device.

After 20 months, how could one have the receipt with them for 20 months?

Even the print on the receipt would go away.

Kindly help with the issue.

I don't have the router with me, the hathway guy took and may be he never returned it to the company.

I have taken connection with playbox though my tv is smart TV. i have opted play box due to free services offered to me like 2 months free subscription of netflix.

I have activated service but 647 rupees has been deducted from my card, when i raised the connection to customer care. after two days i got a call from one of your executive asking about the sales team who promised this offer as it been expired and told me that, we will get back to you.

After two days gain i got a call at 9 o clock and asking the same details and i asked why are asking me the same information and when will you return my money. they said he will come back. but s far no response.

As per play box is concerned, it got installed on 18th and stop working on 19th it self, i raised complaint still now there is no response and for the last three days i have been calling customer care on daily basis, no response or resolution, except false commitment of "tomorrow it will be fixed.
Seriously.

It seems local service providers are much much better than your service.

Even i asked them to cancel the service but still they are not bothered.

Regards,
Subbu

I am Laxman Rao
Account number: [protected]
I’ve been getting a minimum of two to three calls daily from Hathway to get reconnection I DONT want Hathway I’ve tried telling it to so many people who’ve called me but no one seems to listen to me. I’ve blocked so many numbers but you always call from a new number I will wait for a reply from you for some days if I still get calls I am ready to waste few days of my life to take this matter to court.
Thank you!

I’ve attached all the Hathway contacts from which I have got calls and I’ve blocked these numbers are just from 20days I’ve been getting this calls from nearly an year

Hi, the company has already the collected the modem & connection cable but they are still insisting till date that the modem has not been returned and threatening to file legal complaint. My account number is [[protected]]. The team has been harassing me since last 1 year now. Despite me telling them several times them several times that the modem has been returned they are not ready to listen.

Hathway executives are taking away the routers and not updating in their records. Hathway company sending mails from pre-legal team.
Please take appropriate action on the routers scam & harassment

I have moved from the specific location and do not want to renew my internet data connection with hathway. Irrespective of reiterating this fact to hathway internet mumbai everyday, i am still getting multiple calls (4-5) calls each day for renewal.
They also promise that they wont call again but repeated harassment is being done
Request you to please take an action as multiple users on internet are facing this issue and are harassed.

I had hathway broadband connection. This month i do not want to recharge. But they call me every 15 minutes from different numbers. I am so tired of them. My no is [protected]. I have blocked so many numbers from hathway and many times has requested them not to call. But there is no privacy. It is like torturing. They call anytime. Anyday. I am so tired and frustrated of hathway calling.

Hi, the company has already the collected the modem but they are still insisting till date that the modem has not been returned and threatening to file legal complaint. My account number is [protected]. The team has been harassing me since last 1 year now. Despite me telling them several times them several times that the modem has been returned they are not ready to listen.

I get 5 calls everyday from hathway since 6 month to reactivate my account. I have requested them multiple times not to call me.
It has reached a point of harassment where they are calling me from different numbers everyday.

Please help get rid of hathway. I am fed up of their calls everyday.
I have already taken services from other company for 1 year and am happy i want no more calls i mean i have requested alot of times even have abused out of anger but no changes! They keep on poking me

Hathway sales person has consulted me regarding new connection and assured that it would be done with in 1working day. Its been more than 3 days now till now no one has consulted me back he has collected an amount of Rs.1767/- . they will not respond to the calls after payment. They have wasted my time and now are not refunding the amount. Suitable action may be taken on the sales agent and also on HATHWAY.
They have assigned A/C No: [protected]

I have opted to hathway internet services on[protected] as i have emergency situation and need to use internet so i called them and they said connection will be given by same day evening. So i blindly trusted and paid full amount, till i pay the bill they followed up with me once pament done no one cares for the rest.

Finally they threw upon my face a old router which is defective and not at all working.

I ve been calling them n number of tyms still no use.

Hi,

My office internet is not working since last 15 days. When we call gtpl customer care, they just answer that it will be repaired in 48 hours.

We call customer care everything to resolve my problem and their engineer is also been to office but no solution given and gone.

My internet is not working since last two weeks.

Kindly request you to repair my issue...

Thanking you

I have installed hathway broadband on 18th feb and it is not since day 1. I have raised several complaints but they close the ticket without resolving the issue. Hathway has worst customer service!!! They tell you that engineer will visit in 2 hours but no one shows up and they close the ticket.
I also escalated the issue but received no response from hathway.

Hi, i took the connection on feb 20th 2020. Story begins like this.. I called up the customer care for new connection and they sent me there sales executive to my home in hyderabad new bowenpally. I told them i need the connection on same day or i will cancel. Executive naresh promised me that i will get the connection on same and i paid 1767rs online. Account number [protected] then the technical team came home and kept the router and wire but it was not activated until next day.. I called customer care and there are saying no refund policy and disconnecting the call. I need the refund within 15 days but it never happened.