Hathway Complaints & Reviews

I have been a user of hathway for the past many years. I did a recent plan change last month. And i have a data usage limit of 220gb per month. However, i can see that my usage has reached 100gb as of today. While i am within my plan limit, i want to report that the data volume shown in the billing page is incorrect.

There are days in which it's reported that we downloaded ~20gb. And most of the days it shows that there...

The worst service provider ever i came across. There is frequent disconnections and the complaint we raise are hardly catered to. Infact, they have the odacity to close the raised case in 24 hrs and the worst part is that it does not matter if the issue is resolved or not, but the ticket needs to be closed. On top of that the customer service is good for nothing. I am not sure if they run out of options or they really dont have that tech...

Dear sir/madam,

Even after recharging my hathway internet service, i am unable to get the resolution and after repeated calls to them i only heard a response that our technical team is working on it. Mr. Mayur sawant who is the floor in - charge has hanged up the call without providing any resolution.

My complaint is against him and hathway company. Because of no internet, i had a huge client loss in 24 hours....

Hi team, i am using gtpl broadband since 5 years and this has been the worst year for me. That too in last quarter, i have lost all my patience, have to call customer service so many times and they do no support in resolving queries.
Recent open ticket # 3796223 opened on 3rd oct, i have been told that issue will get resolve within 24 hrs and still struggling after 48 hrs. The nodal office and apalette authority are only means of sending...

I have oped for their plan on may 3rd 2019. As far connection ran well but on september month connection was totally lost. I have registered nearly 7-9 complaints on september month but my connection never started. But on nearly 25 september connection came back but on today onwards also connection lost. I need strictly actions against this fraud company. There are just looting your money. On customer service there were #. Don't go with...

I took hathway connection on 27th sep 2019 with customer id - [protected]

My package - 1770 /- for three months

From starting day there is no upload speed

I created 6+ tickets from the last 7 days but no one came to resolve! Just closing the tickets!

I tried to talk customer care 4+ times but no help came and they talked rudy.

So i finally decided to end this connection!...

I removed my Hathway connection year ago because i moved from chennai to another city but still i am receiving calls daily from Hathway.
i told them please remove my mobile number but they keep harassing me
its really irritating and exhausting for me to daily inform them please stop calling me...

It’s been two days they are playing with their words by saying within 30 mins and 1 hour from the past 2 days. The manager Prabhakaran phn no. [protected] even he is not sticking to words been 2 days and now he is not even receiving the calls I wonder how such people get managerial position. Strict action should be taken....

My account number : [protected]

I unable to browse hathway internet service internet broadband in east delhi, school block part -2, shakarpur.

I am facing worst experience. Less than 4 days. I complaint against hathaway internet service. Which is solve in 2 days.

I loss of payment because of worst connection. Very bad

I want excellent speed for my daily office work. I am depends...

Hi, I have been trying to get my money refund which paid for hatway connection.I called customer care many times and received multiple fake responses saying going to refund in 15days, 30 days. I tried again after 30 days, they asking me to reach out in headoffice. I also mailed to hatway Hyderabad help desk and same kind of behavior faced as no response.

Hatway account number..[protected].

Kindly help me how would...

I applied for Hathway broadband connection in Velachery chennai and paid the full amount a day back and they assured me to give me the connection by today morning 9:30 but there was no response upto 11 am. I then called them they didn’t receive in my first call and when they did they said they will give by afternoon and again in afternoon they said within evening. I even spoke to manager and called him atleast 15 times but he didn’t receive...

I am very much frustrated with the fraud going on with this gtpl fraud componey, they take money and give no service at all, first i am facing lots of issue of no network from there end since long time average every next day internet stop working and start after some hour's or next day and same happen next day i already complain about that but now i tested my internet speed and i found that my plan is 40mbps and the speed i am getting while...

I had recharged the internet connection no.[protected] on 31st october 2019. The modem had some power issued and was not functioning for which i had complaint on saturday itself to sunil gaikwad from hathway, but seeing no relief i called the call centre and lodged the complaint which they would be solved by next day but even today 02.10.2019 no one has called to see what is happening

Highlights of the entire situation are:-br...

I took a new hathway internet connection on sep 7th, 2019. According to the site, i was suppose to get 100 mbps but later they said that we cannot provide 100 mbps. Then there sales team called and told us that this 2588 is valid for 3 months. You don't have to recharge before 3 months, but now after a month they are asking for money again. And the worst part is out 30 days that we have installed since, hardly we were able to use the internet...

Sir,
I was using thier services since 2017 but somehow from last year i discontinue thier broadband services. From then their calls starting, i told them to come and ollect thier modem i am not going to continue thier services but no pne comea and calls start more frequent from then, i am totally fed up from thier calls every time they use a different number to call. Please take some action against them or give them a rule that they...

Hi,
I have been calling since 27th september 2019 about my internet connection. Raised alot of complains calling customer care nothing seems to be working. These are the complain number
27092019w231771
28092019w253541
30092019w287422
The ticket is closed the next day without checking if the services have been resumed, have requested for a technician to visit the site but no success, tried speaking to the...

I had recharged the internet connection no.[protected] on 31st october 2019. The modem had some power issued and was not functioning for which i had complaint on saturday itself to sunil gaikwad from hathway, but seeing no relief i called the call centre and lodged the complaint which they would be solved by next day but even today 02.10.2019 no one has called to see what is happening

Highlights of the entire situation are:-br...

Such pathetic service by you guys @hathwaybrdband. It's been 3 days my connection is interrupted. No action taken multiple calls made and even social medial post but u guys are such senseless people.

Acc [protected]

5 mins before complaint raise someone make it resolved it how can even you guys do it. Nothing working. Am attaching modem pic complaint issue no. Please help me...

@HathwayBrdband since 3 days am moving here and there to get my internet connection back irrespective of giving complaint since 3 days no connection restored for my account [protected] .Everyday customer exe saying it will be done and harassing mentally. Noone is even attending to or desire to clear the issues . Pathetic service ....

Name: maulik lakhani
Customer type: gtpl fiber broadband customer
User id: maulikc101
Mobile number: +91 [protected]

Reason of complaint against gtpl:

From[protected], i have been complaining to gtpl for speed issue and cable improper installation issues. I registered multiple complaints to solve the issues i'm facing. They did not solve any single complaint.

Ticket numbers:br...