Hathway Complaints & Reviews

I have opted for dnd according to trai rules since a long time, but hathway keeps calling me to sell their services and sends sms every day. Please ask them to stop. I am not able to block their number. I have blocked 1-2 numbers but they keep calling from different numbers. I am also not able to block their messages since they use special spam numbers...

I have subscribed to gtpl broadband package with 30 mbps speed. The service so far is bad. The customer care is worst. Most of the time the speed is very low like 2 to 4 mbps, some times about 15 mbps and hardly 30 mbps. More seriously the speed strangely fluctuates and makes the usage of internet a hell. Customer service promises the solution but never does satisfactorily. I have sent 9 reminders but of no use. They seem to have no ombudsman...

I am resident from deepthisri nagar, madinaguda, hyderabad. I am using hathway broadband from more than 8 months (A/c no: [protected]), recently
On 8th sep 2019 around between 5-6pm from hathway internet cable in reverse power (Current) came and my two routers (Hathway router and my own mi router) burned into ashes and my desktop of i7 processor of cost 60, 000/- also burned. It is not just mine my neighbor's modem also burned out.br...

My set-up box is automatically stopped working it's shows insert card not veiwing, or sometime it's shows technical problems set up box is unable to received a signal. And icall to customer care no. And they said. To me. That they can't tell any information about it. All of 3 ok. Then i went for exchange they asked me to pay 500. What's going on. I hope u solve this matter. Asap....

I haven't been able to use internet since 6th of september 2019 midnight 12:00. Since then i called the customer care services asking about the main problem, they at first didn't clearly mention what the actual problem was, but after discovering that the area's hathaway internet connection has been cut due to some technical issues and they are not getting permissions to again start the connections. This is causing the customers like me, a...

I have relocated to another location within city and raised broadband connection transfer request on 31st Aug '19. It's been 12 days and no one from hathway bothered to respond to my request and worst part is whenever I call customer support, they just reply saying executive will call you tomorrow in the first half and resolve your request tomorrow itself. I have been calling them from past 6 days and each and everytime they give same answer....

ACC NO - [protected]
MOBILE NUM: [protected]

I have made a request for new connection on 25th July 2019.and the person has come to here to check the Location and ask me to pay for 6 months package and i have done it immediately.
After a day or so the person called me saying that the connection cannot be given as they dont have any link nearby and they said they will refund me the money within 7 - 14 days.
its...

Hi,

I have took hathway connection for 6 months on 29-July-2019. The account No provided is [protected]. The cable team came to my house and said there is no feasibility of box setting in my area. Immediately i called the person who provided me the connection at S.R.Nagar area in Hyderabad. He said refund initiated. I have called customer care on 01-Aug-2019, they said refund initiated will be processed in 18 working days....

I have approached for broadband connection. Service provider requested for the documents and address details. We have submitted our details immediately. Also requested for payment of inr 1343. We have paid through net banking.
Later stage there was no communication and calls are being avoided. Finally spoke with the representative found that there was no coverage for our area. We informed that will check and revert. After so many calls...

Hi, i am a resident of srila gardens, miyapur, hyderabad. I am extremely unhappy with the staff of hathway. A person from hathway (Mob:[protected]) contacted me and confirmed that the connection would be feasible, after which i made the payment for a 6 month plan. Later, the technical person came to do the set up and told that it's not feasible. This happened on the 25th of august. I was told that i will receive the refund, which i did not....

I have faced issue of internet outage in the past and today for all day. I have called many times and also launched a complaint, it's very disappointing to see how they don't care. I have tried 100 times calling to them on 3 numbers.
[protected],[protected],[protected]. All the time they say all executive are busy.

They literally lie while saying someone is going to come it's technical issue then they say it's...

Sir/madam, i am a hathway customer since 2003/2004. Recently one of your marketing staff came to my house and advised if i can take a combo pack of cable and internet. I thought of taking this service since i wanted to try it out.
I have paid the money on 01/09/2019 and placed several requests with the local for installation of new android combo pack set top box. After repeated request finally they came yesterday evening around 6pm...

I have been facing slow speed of my net from almost 4 months, i have raised requests to hathway customer care, now the net speed which i am getting below 512kbps, my plan is 50mbps. There is huge difference. All the time these people will deactivate the account if the bill is paid a day late. Who will compensate for all these kind troubles i am facing now. It is almost a month have not used my net properly. Most of the times the net gets...

I disconnected my hathway internet connection a year back and even said i don't want to renew it back. Still i get calls from their cal centre daily 2 times harrassing me. I already told them to remove my no. From their list but still i get calls. Requesting hathway concerned authority to please remove my no. From their list orelse will definitely file a compliant in consumer court.
Thank you
[protected]...

I am receiving unwanted messages from hathway even after i have closed my account two years ago.
Even after multiple request i receive calls from hathway from different numbers which is not good for privacy and even after multiple complaint to the customer executives it is not resolved. Please look into the issue as it seems breach of privacy. It would be helpful in case if they would stop immediately....

I have taken the hathway new connection ([protected]) on aug-3-2019. However after three days, they informed this is not a feasible area and will refund the amount with in 15 days. So officially i raised a complaint for refund on aug-7-2019. Till now i didn't received any response or refund from them.

Before selling i asked them about feasibility of the area, they made a false promise to provide the connection with in two days....

I am made because i purchase plan of gtpl internet

Guys don’t buy gtpl internet.

Reason :

New internet connection ke liye 24 hours me aa jayege lekin jab koi complain karega to bolege 24hours and aayege tab jab aap bar bar complain likhvaoge, and speed ka bhi locha hai.

Sabse badi problem custo00r c0re me call receive karne walo ki agar boy ne call uthaya to 70% chance hai ki aap...

Hathway is the worst service provider.
My account number is [protected]
1. The customer care does not respond to calls when we select the option of existing customer. Everytime I had to select the option of new customer, only then my call was attended by the executive.
2. The team doesn't have the quick resolution for the issues. Every call they will say it will get resolved by tomorrow but their tomorrow never appears.br...

I had taken a new connection of hathway by paying inr 3179 on 17th august 2019. As the executive promised me the installation within 45 mins. Once the payment was made the executive became irresponsible, i had to followup with multiple people who just give a new number everytime to followup. After 2 days and various followups the technical guy came for the connection and soon to my surprise he told me that the area is not serviceable so i...

Myself nitin mehta residing at borivali east . Have three connections of hathway . I renewed two connections with 475 pack which has not been done by the local operator panjam cable. Also I have been trying to connect the local operator for 6 days but no one is responding. Please would request hathway to renew my connection or refund my money....