Hathway Complaints & Reviews

I have been shifted from hyd to chennai and asked customer executive to close my account but they okay and hang up with many calls..
After months i don't no who is using the connection but bill is generating for me... Bit crazy service..
Kindly some one help me with this..
Bit hectic with service provider..
No proper support was provided when raised many times through customer support....

Hi,

My customer code is [protected]. My internet has been down for 7 days now because of modem damage during lightning. I have raised a ticket immediately and 2 days after raising the ticket i got a message that my modem would be replaced in next couple of days. But even after the promised date, there was no response from hathway team. Then i had to send couple of mails to hydhelpdesk to get their attention. Then finally a...

My hathaway account number is [protected]. I have moved to new location and hathaway suggested to take new connection instead of transfer. I have taken new connection. But l am daily getting lot of calls to activate account mentioned. Instead of telling repeated times to close my account l am still getting. If this is going to repeat l am going to close my new hathaway connection also...

Hi,

I have applied for a new broadband connection to the hyderabad team.
I received a call from the hathway broadband provider and they told me that, we will give a new connection to your area.
They asked me to do the online payment, which i have done.

Then the next day, the person called me and said that, there is a problem in your area for the connection and it cannot be done and i will get a...

Hello team,

I have got a new connection my hatway a/c number is - [protected], since 2nd october i have been calling like 2-3 times everday about my internet not working but no resolution given till date, moreover when call the customer service they talk to you in a rude way disconnect the line without saying anything.
Since getting new connection i have already raised around 5 to 6 ticket for the issue. But no resolution...

I was a subscriber of hathaway prepaid broadband services in mumbai.
I sent email for termination of services and paid all my dues.
However, i am still receiving calls and emails threatening me to deposit bills for the service which i am not even using.
I have vacated the flat two months ago but still they are sending me bills.
Hathaway has also converted my prepaid account to postpaid without my confirmation.br...

I started a request for new plan connection on 7th oct 2019, and after calling and mailing so many times for the next 2 days, the guy came on 9th oct 2019 at night to get payment, he didn't even showed us any plan and just wanted to get the payment.
I was in hurry and i needed a plan as i was about to leave after 20 days and that was all the time that i had to use the plan.
So i agreed and fixed on a plan of 10 mbps.
He...

Hi
I just made online payment to hathway hyderabad..

Customer care is not working.
Given mobile number its always busy and if it is ringing people just cancel my call

In whatapp no buddy responding

I am not happy with [protected]@y services...
No buddy properly respond my query

Although they make me wait for 4 to 5 days to get working internet...
I am not...

I have been using hathaway's cable connection for a long time now and although i have faced minor issues now and then, the problem i'm facing now seems to be persistent.

My cable operator informs me every month that the tariffs have been revised and i shall not be able to view the channels of my liking until i pay more. I would like the liberty to ask here if it is true? Do you keep changing your rates every single month?...

My broadband connection hasn't been working since a week and despite multiple complaints no action has been taken from the technical team. Customer service is also highly irresponsible and nonsupportive. I have complained atleast 10 times but they close the ticket everytime without confirmation. The isp is not picking the call despite multiple attempts. This has caused me a business loss as well. Extremely unprofessional behavior from the...

My hathway account no. Is [protected], for which i'd given clsoure request to the concerned hathway person as i was being transferred to another city. But still after more than 30 months of the closure request, i have recived various telecalls & continuous sms over my registered number that is really irritating as i have requested to the telecaller about the closure of my connection & to remove my contact number from the telecalling list....

Hi,

I am a customer of hathway broadband,
My internet modem stopped working on 11-Oct-2019 evening. I raised complaint immediately at 6 PM. I have been told that the issue will be resolved in 24 hrs.
Now it is 13-OCT-2019. Still the issue is not resolved.
Please help me to get the issue resolved.

Thanks,
Sudhir...

Hi sir,

I used hathway broadband services for a year and due to their interrupted and poor services i discontinued the same. I've surrendered the modem and cable to them and have been issued recieved receipt as well. I'm continuously getting calls from them for restoration. The executives call from different mobile numbers and it is torturing to put each one of them in block mode.
I've spoken to many of their executives...

My trans id[protected]. I have requested for new internet connection. But after payment service providers not even lifting the call from 4 days. Not providing any updates on installation. They are switching off mobile. I requested for refund but sure how hathway is concerned about it, and my is refund number 60102019m384092
Below are service provider number. I regret for choosing hathway specialy for connecting through these guys.br...

I was residing in Mumbai and having a hathway net connection . when i disconnected it they have to provide me rs 1000 as my deposit amount . i did the regular followups but they are not going to refund my amount .every time they give me a new date.
it's not matter of just 1000 rs they are doing it with all customers they never refund any amount to the customer after disconnecting account....

Dear sir/madam,

Am giving so many complaints for hathway not none of the issue was not resolved. After submission in consumer complaints also. I went to hathway office for new plan change and i meet billing team person mr. Tamil (Worst person) he confirms my new plan and i paid rs. 824 for 100mbps plan. But today is my plan is going to expire. I contacted that person no response from him. And he activated my old plan. He committed...

There is an app available from hathway company for recharge cable tv online. But the local cable operater are not giving permission for online recharge. Previous month i recharge through the my hathway way app but the local cable operater cut my cable after one day pf recharge and they say i can't do anything from here then i call hathway customer care they also say i can't do anything from here please talk to your local cable operator i...

Dear team,

My name is subhash singh my hathway account no. Is [protected].

8 months ago, i have requested to close my account to the hathway broadband & they confirm me that your account has been closed.

I still get bills on my mail (Bills paid by someone else), sms & a lot of calls from hathway.

I have paid all my due to the hathway & also, i have submitted my hathway devices to...

My account number is [protected]
I raised new connection request on 4oct.
Sales person sagar assured it, connection will be installed on 5th oct and will start immediately.
Which has not yet been started. Why false promises?
If the new connection takes 3 -4 working days then this should be informed in prior. Why our you misguiding people? The electrician took rs 400 for concealed cabling into my flat, which...

Hi,
I had two accounts and recharged the old one by mistake and i asked for a refund. But they aren't ready to do that and i asked if it is possible to transfer to my new account and that has also been not done and it is been three months and everytime they say they would get back but close the complaint without when a call back and i again have to open a new one with the same story to a new person and even i asked for escalation...