Hathway Complaints & Reviews

Hathway ac no [protected] mobile no :[protected]
Sales person: mr. Sathish mobile no[protected]
Tl[protected]
Sales commited a play box for my house internet... Suppose to have delivered to my house 15 days before... As per the sales commitment..
Contacted nodal desk, 10days back... No use... Still not delivered
Fraud and worst customer service.....

I stay in madinaguda hyderabad, we are having continuous problem with service of this area connection i have been using hathway connection for tv for last 7 years however in last one year there are numerous issues. First the connection goes down every now and then, if we try to enquire the status no one attends and even if we get connected the local agents are very rude when asking about some status. After facing multiple issues we have gone...

I have paid ₹500 through net banking on hathway website.
But the amount has not been added to my hathway wallet although it has been deducted from my bank account.
It has been two weeks since i am complaining to the customer care continuously but no use.
My vc number is[protected]
Now my package has expired. When i go to activate the package, it is asking me to pay again....

Dear concern,

As i am a hathway broadband customer with account no.[protected] and i have paid payment for 3+1 offer and for amount 1463/- and provided only one month of internet and no one is responding on this. Payment transaction id: [protected].

Complaint no1: 15102019m535227 raised on 15 oct 2019.

Complaint no2: 17102019m586203 raised on 17 oct 2019....

Hello team,

Account number: [protected]
Number: [protected]
Name: charu aggarwal

I have been a faithful customer of hathway for the last few years. But for the past 6 months, i have complained multiple times with only a temporary solution. My 40mbps plans only offer at 700kbps!!! I have complained numerous time but i am tired of repeating the same process over and over again.

I would...

Account number: [protected]
Account holder: mamta kandari
Contact no: [protected]

I am facing same issue again and again.. After 1 or 2 days hathway company do this again with me.

This company making me fool 😤 i got download speed with lan less than 1mbs.. I am unable to open webpages.

Just give me refund all you looted me....

I had placed a broadband connection vide account number [protected]. I want to deactivate my service as i have moved out of the city. However, whenever i keep calling hathway customer care, i get general replies that i would receive a call from the executive for deactivation, but have never till date.

I want the disconnection to happen asap, and not be unnecessarily charged for the usage. I have disconnected my broadband and...

Myself narendra kumar taken hathway connection in hyderabad city with account number: [protected].

In november, 2018 i have vacated hyderabad as i came hyderabad for study purpose only, while vacating i have called so many times for your executives to collect the modem but no one responded after that so many times your executives called me about returning the modem i told them to go the place where i have stayed so that i have...

Team,
Hathway lco by the name ravindranath k b has deleted the package opted by me since i had paid for the package online using hathway app. I had an active hathway cable plan until 22 september 2019 but he deleted my package on 17th september 2019 without my consent. He has recharged the package on his own yesterday and now billing period is changed. He is asking us to pay again by cash today and is threatening to dismantle cable...

I have paid for 6 months plan ie is 3, 180 for hathway broadband connection and now i didn't get any refund from ur side y bcoz my amount debited and hathway ppl doesn't received my payment so when i vl get back my refund. Actually before i don't know hathway ppl said to pay through google pay and there after again i paid through debit card so what about my first payment when i vl get back and more even it's not showing n payment list for...

Since 3 days internet services are completely down in bhargav tenament. Before that speed was a headache. They don't have any responsibility towards the customer.

I have emailed almost 20 emails to the nodal officer, appliate authority and your support regarding the continuously happening issues. They just email pre-designed templates.

Strange is that they told you that they don't have any return policy. If you...

From: l2 chennai
Date: thu, oct 17, 2019 at 10:44 pm
Subject: re: requesting for double strength bandwidth router.
Cc: tn. Appellate.

Dear mr. Prabhu,

As discussed over the phone since your device has fast ethernet lan adapter installed which can support the speed of around 85-95 mbps. For your information kindly visit website speedtest. Hathway.net to check the speed.

Also...

I have booked the new hathway connection on 13th oct 2019. Installation happened on the 15th oct afternoon. And the executive /technician said it will be activated by evening 8pm or next day 10 am. But it did not happened. Called to customer care and raised the complaint. Activation happened on 16th oct evening. But even after the activation, the internet is working. Tried calling customer care and complained, the response received is will...

Hi. I've been a user of hathway broadband service, account no. [protected].

In august, i'd to shift from my previous residence to a new one. I'd applied for a shifting of my broadband connection via the customer care. On 15th august, 2019, i paid 3771 rs. As my broadband subscription fee (For four months). Hathway didn't contact me after this, and when i called their customer care, i was sorry to learn that hathway doesn't provides...

This is the real face of hathway, cheating customer.


L2 CHENNAI "tn.appellate ."

As discussed over the phone since your device has Fast Ethernet lan adapter installed which can support the speed of around 85-95 Mbps. For your Information kindly visit website speedtest.hathway.net to check the speed.

Also would like to inform you...

I have paid to hathway for a new connection and yesterday[protected] completed installation of modem and other equipment. Now I am writing this complaint at 9:00 PM[protected], after complaining 7 times to customer care that installation not completed. On the final call to Hathway, the customer care employee told I haven't completed yet even after 6 times a complaint completed already....

My account number: [protected]
Account name: mamta kandari
Mobile no: [protected]

I am facing worst internet service from hathway broadband. Yesterday (16/10/2019) time: 9:59pm. I fill service request from hathway app for router not showing internet light and i am unable to browse and internet is frequently disconnecting.

I face this issue regularly in last 7 days.. Internet speed is also cutting...

This Company has first demeaned by sending a legal notice without sending a prior email about a useless modem. Secondly their sales guy never mentioned that the modem had to be returned. This is deception. I have used a prepaid connection and left the flat in April 2018. Now after these many months they have sent an email now asking me to return the modem. Why didnt they email me in the first place?
Your pathetic sales guy never mentioned...

Very poor support. They called me to recharge for an offer 3+1 month. The extra 1 month is not added till date. Very unsatisfied support. When i call the customercare they were asking for support person name & number they called. How do we predict this issue ahead?

Should we record each & every cc calls? Then where is the trust between co's & customers? Whenever i recharge i had call them every time to provide what they promised....

Hathway is harassing me with 5 to 6 calls a day even though i told them to cut the connection and takeback their modem nearly 100 times, i am getting calls when i am in an important situations disturbing my work, they are harassing me like hell, i am telling them to cut the connection but noone listens, they keep on calling. They are wantedly doing to harass customers, i think they are selling number to someother firms to do this harassment...