Hathway Complaints & Reviews

I am aman patel from delad, ta - olpad, surat, gujarat.in my locality all people take 15 mbps wifi plan and gtpl's salesman (Name - rahul, mobile number - [protected], [protected], add - siyadla near sayan,) give us promise to give better service and take payment of our plan first. But now we are facing problem of internet speed. Moreover we complain about this many times, gtpl customer care generate complain tickets but none is coming...

I relocate my location from Navallur chennai to mahindra world city chennai but i contact hathway customer they did't response also i raised ticket through login but i did not get response. Now i am getting more calls regarding renew but no one listen.
So now i want to close my Account from hathway.
My account no. is [protected]....

My name is Gaurav In the month of july[protected] i had requested for new internet connection to hathway executive before setting up the connection he asked me to paid 500rs So i have paid on this number [protected] but they failed to setting up my connection So i requested for refund and they told me, you will get your refund in 30 day's. Now it has been more than a month neither they provided me the connection nor they return my money. They...

My name is In the month of july[protected] i had requested for new internet connection to hathway executive before setting up the connect he asked me to paid 500rs So i have paid on this number [protected] but they failed to setting up my connection So i requested for refund and they told me, you will get your refund in 30 day's. Now it has been more than a month neither they provided me the connection not they return my money. They Harassing...

I have approached hathway for internet connection on 31st july 2019. I am a old customer for hathway. I shifted my house and requested them for a shifting. They assured and told me there is a feasibility at my new location and ask me to pay rs. 530=00 for 45 days with 1500 gb at 50 mbps speed and assured to give connection the next day. I requested them to give me the connection and collect the payment after successfully get connected. They...

I am from Just Frames. My Account No. is [protected]. My internet service has disable from last 18 days. i have complaint to hathway two to three times in a day for this problem every day to hathway customer care. i have inform to hathway minimum 18 to 20 times but till i have not solved my problem, I have complaint to appellate offficer Jigar Prajapati on his email appellate.[protected]@hathway.net and i have called him also on his mob. No. [protected]...

Since Hathway refused to provide service to my relocated location, I need to discontinue the service. Though I have informed so many times to the customer service call, still I am being annoyed with daily calls to instruct me to pay. Please take necessary action. I have given my account number below for the reference.

Hathway Account Number: [protected]...

I have been raising the issues from past 3-4 months on regular dis-connectivity. Its very sad that people are not even looking for helping a customer.

It been crazy connectivity issues and disconnection problems from past few weeks for me. I have been talking to customer care and also raising service requests over app and web, but no one has ever called me asked regarding the intermittent problems we are facing. I have highlighted...

Hai iam from chennai my broad band ac no [protected] the sale person promised me if i pay in 3 months one time i will get d link camera i pay my line acctived but no sign from the other said regarding camera sales person not answering my call. I am deeply disappointed but. Still i hop something will turn out. Bye
Sales man mr chandru [protected]
I am waiting....

I raised complaint for `no signal` on my screen on 15th august 2019 - service id[protected]w501616, suppose to resolve within 24 hours of the raising issue, this has been the case most of the time, when is raise ticket for technical related issue.

16th aug morning called customer service provider informed someone will come home to fix issue by 5pm, no one came. Again i called they said someone will reach by 7pm, again no one...

Hi,
Hathway braodband as per agreement agreed to provide 50 mbps speed. However after few month its speed decreased to 2 to 3 mbps. Everytime i complaint to their customercare they say area network is down. However the area i lived in is one of the posh area of ghaziabad (Indirapuram area). For last one month its the continues process. I have complained almost 10 times and all the tickets they close without any resolution. They took...

Have request for shifting of GTPL Broadband from Ahmedabad to Surat on 21st July since till date device not yet installed to my new location even though whatever payment has been asked same deposit to GTPL which already confirmed by them but from last 10 days only things has been said that in 24 hours will be done.

My contact detail:
Bhupesh Kotak
[protected]...

I have complained many times these past 4 days about my massive ping fluctuation problem (From 21ms to 500ms sometimes periodically). They are not dealing properly with the problem by saying that ping fluctuation is normal. When i told them that it's not normal to have such massive fluctuation because prior to 4 days there was none, they rejected that there was not even a problem let alone solve it. The photo clearly proves that there is...

Hi team, my local operator overcharging me. As confirmed by hathway customer care my current plan is family value which is showing 320 rs in my hathway account. My local operator take 500 rupees in every month. Why he is overcharging me? Is there is any commission of local operator or he should take exact amount which you are showing in my hathway accounts. We are not aware of any plan. Kindly allow my billing by online or take a action against...

Hi team,

I was using hathway broadband services.
And this complaint is related to fraud call i received

*
Hathway account details are mentioned as follows:
*
Please find my hathway account below:
— [protected]

And had paid in advance.

But before even completing the duration, i did pay hathway services for
— i had to get hathway account...

From starting i facing problem with internet connectivity and speed issue. I raise complaint too many times, your team create ticket, net working few hours & facing again same issue and ticket closed. My plan is 40mbps.

When i talk with your customer care, those people say there was a problem in the line & our technical guy was fixed line issue, then why the problem comes in the line again and again?

I have only...

I m hathway user and have done complaint on 26 july 2019 regarding my internet is not working and today is 16 aug 2019 still my complaint is not solved no one there to take accountability of it. I m taking continuous follow-up but no one is listening. Every month i m facing such prblm.ac no [protected] pls help. Nodal officer cut the call
And say he don't want to listen and he is delaying the service he is too rude to talk. Pls help...

I happend to take broadband connection from hathway and have regretted it ever since. (I have no other choice as no isp has a nearby junction box near my residence)
Been getting "offer" and promotional calls since then. Even after complaining to them via their app. There is no let down. Being harassed every day.

Here are some numbers below: (With date)

App-hathway broadband promotional call, [protected],...

I used to be a hathway customer more than 2 1/2 years ago but have been receiving calls or messages from them every day since i cancelled. They never understand to not call back or message. They've collected the instrument from me more than a year ago, but still get calls asking for it at times, and the same day they ask me to join their service again. I've repeatedly told them to stop calling me, but each time i complain they increase the...

My net is not working. I request to install the hathway connection after installing the router they said it will start in half an hour and it started well but they speed was same 1 mbps which too low compared to promised speed which is 50 mbps. After night it went down and no internet access were shown. I complain 5 times in hathway but they didn't resolved my problem....