Hathway Complaints & Reviews

Repeated calling even after telling the telecallers that i would not opt for hathaway as i have shifted to my hometown. Its been 3 years since i have discontinued my internet connection but hathaway telecallers call me daily to expalin about there plans. And in addtion there are daily 2-3 messages mentioning last day offer only for me. Please stop spamming me with these calls and messages. Just because of this type of behavior i would not...

I took hathway connection to which they responded properly. However when i moved to a new place i started facing below problems:

Their service is not available in the new place i'm moving to but they are not ready to refund me for non availability of their service
I wrote email to them though they confirmed that sla is 24 hours its been 5 days still not heard anything from team...

My Customer id is [protected]. I was relocated to hasthinapuram, chrompet and due to not coverage i disconnected hathway.
On 5th Aug 2019, I got a call from hathway and they said coverage is there. They made me to pay immediately using lazzypay

the transaction id is [protected]_[protected]_93602562 i attached the screenchot also. But no one came for installation till

now. I keep on calling customer care...

I got a Hathway connection. After desperate calls from their customer care, agreed for a six-month connection with full upfront payment. They gave a playbox free. It was a device that was sent to me which I owned since I paid full six month advance.The device worked with any internet connection and I used it to access Netflix. Now that I have done the six months, I moved to Jio fibre. The playbox, that I got for Free, has since then stopped...

Hathway is sending me notice to submit the modem. I have disconnected the connection around two years ago. Hathway started sending me these notices around an year ago then i called customer care and confirmed that modem is submitted to their operative in the area and they stopped sending these emails for some time. But now they have again started sending these notices.
I keep getting these emails daily in my gmail which is very disturbing....

Around three weeks back hathway executive came to my home to register a new broadband connection. As i already had a connection which i had received confirmation over email from the hathaway people is terminated six months back. There is no setup of the account presently.

I informed him regarding this. When he was filling up the form he asked me to make a payment in the old id. I made a payment there and then a new account...

I purchased 12 + 9 month subscription on 5th dec. 2017.

All worked good till 20 months.

Then suddendly theyhave deactivated my connetion. I filed 3-4 request saying that still one month left. But they didn't resolve it. Then i visited their branch office at surat. And they started my conncetion.

But again only after 15 days they deactived my connection again. When i filed request for 3-4 days...

Overcharged for package channels and no provision of channels paid for. Agent is referring to one another and not taking responsibility. We have opted for paid channels however only 1 out of 5 channels is available. We tried to contact local cable operator but wasn't available on the phone for 3 to 4 days. On the 5th day we were asked to contact on another number which was switched off. Simultaneously we had filed a complaint on hathway customer...

I was looking for internet connection called up justdial, i return i got a call from hathway agent name yakanna (Dilsukhnagar) he explained the plan, i called him home, he asked me to make the payment of 3190rs ans connection will be given by evening, he did not responed the whole day, nextday, dsy long i try to reach then, he said he will fix by 3pm did not respond, i called he said by 5 pm, did not respond, i called up said 30 min, then...

Hi,
I was using hathaway internet and decided to close my connection.
After raising request my connection has been deactivated and hathaway executive collected modem and required things.
Still they are forcing me to pay the amount. They are harrassing me by calling 3-4 times in a day.. After my complaint about do not call still getting frequent call to pay money.
It's happening from last 2 month.. Now hathaway...

I wish to cancel my internet connection under the name - abhishek hemnani
A/c - [protected]. I am taking this action because of the high handed behaviour of the customer care department at hathway internet company. As a leading internet service provider, you have a duty to ensure that your client's complaints are issues are dealt with correctly. However, i am angered by the mismanagement of your company and the inefficiency of your...

Paid 48 hours ago and they haven't activated my account yet. When they needed the payment, i was getting over 10 calls per day from the company. Now when all i need is an activation call, i haven't received even one call in the past 48 hours. Whenever i call customer care the ask me to wait another 24 hours and say that they are "not responsible" for activation and that someone else will call me in 24 hours and i never get the call. The customer...

My hathway broadband a/c no: [protected], i have purchased the plan of 3 months on last saturday and paid 2300 in advance. It's almost 8 days are gone and the connection is not yet established. I don't know if hathway has any limit to the days within which the connection must be established. Hathway simply took the money in advance and then it became my responsibility to call each and every person from technician to engineer. I have to take...

My hathaway cable subscription cycle is 24th to 23rd of every month. But still after paying payments on time my cable won't get renewed on 24th of every month. I have to call my cable partner again n again to restart my cable. Sometime he takes a whole day to answer our calls.

We are getting fade up of such routine, we need a concrete solution on this.

Our area hathaway office is on only 10 mins walkable distance...

I disconnected hathway connection 8 months back and called them to disconnect and they were supposed to take their modem back. I discontinued hathway because of their poor internet connection and pathetic customer service and switched to much better act fibrenet. However after 8 months of noone coming to my house to collect their wire and modem, they are now sending mail that they will file a case if i don't return modem. They also keep harassing...

I paid 48 hours ago and they haven't activated my account yet. When they needed the payment, i was getting over 5 calls per day from the company. Now when all i need is an activation call, i haven't received even one call in the past 48 hours. Whenever i call customer care the ask me to wait another 24 hours and say that they are "not responsible" for activation and that someone else will call me in 24 hours and i never get the call. The...

Hi. I am anmol sonar and i want to disconnect my hathway.. I took 3 months of plan 50 mbps 1000 gb and when i am connecting to the lan cable i am not even getting 10 mbps o[censored]pload speed.. I raised complains bt my ticket was closed without resolving it.. My disconnection request was taken and i need y rest of the refund as soon as possible.. I am facing this issue from last 3 weeks and i am mvery disappointed with this service.. Kindly do...

Hai as i complained regarding the d link camera some one call me from hathway.
Know thay are promising will provide setup box. I told him that i was promised that if i pay 3 months amount one time i will get d link camera i did get it. Now you are promising setup box again i can wait for so long. So please i request the higher officials of the company if you can't provide me what your salesperson mr chandru (Chennai) promised refund...

I have been staying on rented accommodation at shree nagar thane west from june '18. Room no. B-26, jaswandi bldg., i requested avim cable (Local distributor for hathway) before 31st may '19 that starting 01st june '19 i will no longer be needing the cable service as we had marriage at home & would spend more than a month in native place. Now i have shifted to ghatkopar west. And requested the current local distributor (Ghatkopar west) to...

My name is xxxx in the month ofaugust i had requested for new internet connection to hathway executive before setting up the connection he asked me to paid 500rs so i have paid on this number [protected] but they failed to setting up my connection so i requested for refund and they told me, refund is not feasible.

Customer care is useless, they will not provide any information...