Hathway Complaints & Reviews

We are unable to view HD channels for many days now and also it remains disturbed for most of the occasions. Despite weather being good the HD network remains very poor according to the set standards. We request to Kindly look into the matter and resolve the issue at the earliest as possible. My hathway account no is [protected]
Mob no [protected].
Regards

I was getting calls every day from hathway asking to do the recharge by giving a lot of offers . Getting fedup of calls i finally did the recharge. But once the recharge is done they didn't configured my connection. I started calling service center and even talked with supervisors but no body helped me in resolving the issue. Its almost 7 days is over and i didn't even able to browse 1mb of data. They are keep on giving me exuses and not giving the connection. Literally i wasted my money on these fake peoples.

Hi,
This is with regards to fake promises and service not provided by Hathway internet.
On 31 may 2019, the internet was not working and I called customer care to get it fixed, and they tried to resolved and it was fixed but internet connection speed was less.
And on 2nd June again same issue happen and it was Not working at all. I.called customer care and it was a long hold and they did some troubleshooting and they told me to wait for 30 mins and it will get resolved. The issue was not resolved till date . I.keep calling customer care for same and still no one came to check the issue and have it resolved. I also complained to nodal officer and there was no update to it . No one listens the issue and have it fixed. This is what happens when u pay for 6 month in advance payment and no one cares. On last call at 8th June, I asked the customer care, if no one visit to check the modem and have it fixed, I will complaint in consumer court and they told ok... who cares if I complaint ...
Am not sure if this will continue or what is going to happen ...

I want someone to help me on this issue .
I have paid money for 6 month advance and facing no internet issue like this and worst and pathetic customer service ...

Kindly look into this issue and do the needful .

Thanks and regards
Divyesh Roy

Cable TV is not working since last 1 month. Every time shows technical error/no signals. Complaints lodg online on website as well as in customer Care no. Provided in Cable operator's card more than 15 to 20 times but no response by customer care naroda officials. Worst customer care service. If they are unable to provide customer service why they operate Cable TV???. Customer Care No. also not available to lodge complaints, call attanded after more than 10 time calls, but there is no proper solutions.

I have taken hathway broadband for my home. initially all was well but suddenly last week during a thunderstorm the odem stopped working. I registered a complaint with them. They said they will send somebody next day but they didn't. After that 1 week went by and nobody came to look into it. Yesterday a person came to check and replaced the modem but the link is still not stable. I have been calling them everyday. I have paid 6months in advance. I am being harassed . When I asked them about disconnecting the service, . They said I won't be getting my money back because the subscription had been started.

I don't know whom to contact now. If I call up their customer care they just keep on making me wait and even sometimes they disconnect the call from their end. I am cursing the day I took hathway connection. Please help.

Hi I have requested a shifting Service ID[protected]W125539 on June 1st with Hathaway broadband. And till 5 th of June there was no action even escalating it twice and calling customer care was horrible and officials put us on hold and go i[censored] ask questions. And finally they closed the req stating no feasibility. So I raised service request for refund for unused service from June 1 to 5 via 05062019W197183. Still no response from Hathaway.

I am completing from one month for the problem of connection but they don't come and there customer care toll free number is not working and also the complaint message is not workin. After foni happen they don't come and check the connection also the employee not responding to our complain then when I call the employee([protected]) he gives me another employee number ([protected]) als he didn't pick up the phone after all this Hathway doing he have permission in India

I have paid 530 inr to hathway broad band for internet, they simply activated my account but did not installed modem, i called so many times but they did not responded well, every time saying shortage of fiber cable, i asked money back and raised my voice, they started abusing, it seems a fraud company.The agent number who cheated by taking 530 inr is [protected]. my account number is [protected], please dont go for these fraud internet connections,

My Account has been activated by paying 530 rs, they promised to install modem but they did not installed, we follow up customer care number they are saying fiber cable shortage, since account has been activated for 30 days. they may time pass for 30 days and do nothing, this is one of the online fraud from hathway broad band, dont go for these types of fraud companies

When we insist them, they started abusive language. the agent number is [protected]

Dear Sir,
Your Excutive book connection but installation not possible my loaction ...Payment already done before 45 days..but still not refund payment till time...

how can refund Money...

GTPL Excutive Name--Mr.Sunny

Contact No.--[protected]

Location---Surat...

Custmor Details..

Name-Abhishek Kumar

Contact no..--[protected]

Address--B1-104, Bhagirath Residency, GIDC Road Pandesara, Surat(394221)

Plz Process for Refund urgent Basis...

Dear Sir/Madam,

For the last three days i am chasing Hathway to fix my internent connection. I have even written to the Nodal Officer however, there has been no response.
I had opened a service request 05062019W194963 which was closed without any troubleshooting done. Then i had opened another service request 06062019W212047 and i had waited for any call or visit till 12 noon, however, there was no call or a visit. I enquired once more with Hathway customer care, and i was told that the ticket was updated as no one was present in home.
I am not sure whether to blame myself for taking Hathway connection as even after repeatedly calling the customer care, there is no response from the Hathway field engineers.

This is regarding the amount to be refunded post disconnection.
Account Number: [protected].
I had made a payment of 6, 087.62 on 25Jan2019
The connection was terminated on 13May2019.
The connection was terminated on 13May and setup /modem box was collected as well. The CC informed that they would refund the balance amount. However I am not getting any response from Hathway helpdesk or billing inspite of repeated emails and queries, to let me know on the refund amount applicable and when it would be credited. Request that the issue is addressed at the earliest. Thanks

There is no net for what i have laid and ive been calling like this since ive took hathway . Worst broadband service. When i didnt pay you people called thousands of times and now cant provide service at all . Shame on you people . No proper number to communicate nor good service. If you cant provide then dont loot money . What should i do now ha ? Customer care number does not reach . The one who installed does not pick the call. Ive paid for a service and ive to struggle to get the service that ive paid for . Do something about your customer support. And fix my broadband.

I have registered the complain via Complain no. 06062019W216671 for poor connection and signal for broadband however the complain got closed without resolution. I had sent details with the technical team as well for poor connection but they didnot took any action and closed complain.

The internet on daily basis runs very slow and as per the plan the speed should be 50MbPS but i am getting only 15 MbPS

My account no. is [protected]

Hi - I've called up on 2nd June for moving the connection to a different address and no one from Hathway took up the request[protected]M150784). I called multiple times as a follow up and as usual no response. I called up yesterday for raising a request for closure[protected]W220687) and today I see the request has been changed to a connection issue. Such unethical acts are not acceptance, it is a postpaid connection and for such miss management I'm not going to pay any extra money.

Please get this issue resolved.

I have filed a complaint regarding the speed of the internet to the company and i have been told that it's going to recover within 24 hours and still no change, My plan is 40 Mbps and i get 8 Mbps. Even still I didn't get any response from the company. Again i checked it just now and its 5.3 Mbps and i don't get the services what i have been paying for and the company may not promise the exact speed but it should be at least around 40 Mbps but its really very low.

I had a GTPL connection for more than 6 months and since last two days i am unable to see any of the channels which stopped working suddenly..i tried troubleshooting with various ways but no luck. I even called the service provider and i get the answer as they will be visiting us and will check the problem but he never showed up.
I am now tired with them.

I have terminated hathway broadband services 10 years ago but recently they started to send me an SMS literally everyday about their broadband offers. I called the customer care representative number that was provided in the SMS, the representative spoke to me in a rude and arrogant manner. When I asked her to transfer my call to a manager, she abusively told me that she can't do it and asked me to visit their office which is at the other end of city(Hyderabad) in where I live. She told me that she had blacklisted my number from those SMS, but 10 days later I am still receiving those SMS. I have deleted those SMS from my phone, else I would have given my account number.

Sending an advertisement or promotional SMS once in every few months is understandable, but sending it literally everyday is madness. Just stop sending those useless SMS, not just to me but to everyone.

My gtpl network owner in bopal, ahmedabad, gujarat do not allow us to select channels from free channels. Due to this i have to pay unnecessarily rs50 more to them. I requested them that i do not want to see all channels and why you are putting extra burden on us but they replied that they do not have that facility to pass on to customers.
Can we select channels from free channels to avoid extra charges for every 25 channels?

My a/c no [protected]
Name - mohan kumar m
Mail id - [protected]@gmail.com

The hathway sales representative (Mob no [protected]) called me many times i said them hathway is worst network. No proper response from service request. She assure that it will not repeat again. I accept and took this connection, 1 and half months went well. After that there disconnecting repeatedly and sometime too slow like 2 g speed.

As i mentioned that, i raised service request for disconnecting repeatedly my wifi. I called customer care number also they say will resolve by 24 hours but after 24 hours also no proper resonance from hathway broadband. I have paid money for every single sec in that 6 months package. I have rights to ask. But those are not taking this seriously.

Even this happened many times still no proper response.
Simply i lost money to get this broadband. Please i need refund for this.
So that i can get new connection from other company.