Hathway Complaints & Reviews

Getring loss of signal and raised a complaint on 21st of june 2019.

Complaint number 21062019m494861

While getting connection they said any technical issue will be resolved within 24 hours from the time of raising ticket.

It's been 3 days and no one cares to rectify the solution. I have called customer support 3 times, everyone says it will be solved within next 4 hours or within today but no...

As per the telecome discussion had with your employe mr. Srinivasan we have paid around 15k for renewal of the scheme and after that all of sudden. Since last week our internet is not working we lost the complaint and no action is taken. Since last 5days we are following up with mr. Srinivasan he as promise to send the technical person for repairing work. But till today nobody as come, and mr. Srinivasan is not picking calls. We request for...

Hi,

I am getting calls from hathway stating they will send legal notice for not paying outstanding amount. I terminated my account also submitted the router for closing account but no one asked to pay that time.

But when i again get call to re-activate i told them i am not interested but then she started threatening me. I also get such call few days ago he was saying he is from legal department and they filed...

This is my account number [protected]. I have raised a request on May 17 2019 to cancel this service as I was moving out to a new location. I have moved already. Raised multiple requests after that. All tickets are closed, all the agents I talked to have me different information. An agent called me today, when I asked her to cancel it, she said she can’t do it and call customer service. Apparently she was from billing department and can’t...

This my account no [protected]. Iam not going to reneval hathway broadband because o[censored]r poor service... From past two months i am getting calls from ur telecallers i have told so many members o[censored]rs even the guys who called from mumbai also but they won't understand the problem... Please stop calling me. Iam very much irritated by ur telecallers. I hope this message will get to the higher authority of hathway broadband hyderabad....

I am receiving constant phone calls and messages from hathway daily to pay amount and get promotional GB of data. I have closed my account([protected]) for phone no [protected] in the year 2017 and last four months I have been receiving messages from Hathway broadband services to renew. This is so annoying.
Its been 2 years since i stopped hathway wifi broadband.
Kindly urge Hathway delhi broadband not sending or stop messages...

It's been more than 6 months that i have disconnected my hathaway connection in bangalore but i still get calls and smss everyday from them. I've told each and every caller that i wish to file a complaint but then cut the call when i say that.
This has been an on going case of harassment from hathaway and it is as simple a request to remove me from their database and not call me again. But they can't even do that....

Dear Trai,

My cable operator charging Rs. 400/- Per connection from me from previous two consecutive months after
Apr.2019 (Total Rs. 800/- for two connection) and the bill amount shows that the plan opted by me is
Rs. 297.75 + 53.6 (if GST is 18%) = 351.34. What should I do? Even he didn’t inform me about my plan
recharge date and every time I have to run behind him for my recharge after my cable...

Our office Internet has been down for a week now. Have made numerous calls ans mails to CC but no use. In fact one of your CC staff was pretty rude. Can hathway send someone or solve the issue asap. Lots of my work has been pending because of this issue. [protected] customer number. I want this to be resolved ASAP.

Worst customer care service. Every day I have been calling them and my issue has not been resolved yet...

I was a broadband customer for Hathway. But I terminated the account and there is no due pending. Also returned the modem to them. It has been more than 8 months now. But I am getting call and messages everyday from Hathway. Even i called the customer care several times. But no benifits. It does look like they are simply harassing me without any reason....

I m taking broradband connection paying 1500rs for 3 month
then due to some reasons i shifted from that place in 15 days
then i contacted to company about my issue and say that give me a refund or connection in my area where i lived
they say connection not available in ur area but u cant get refund of that money u pay earlier
so contact with them i email company
reply come from company say contact to...

I have a Hathway broadband prepaid connection with account no [protected]. I have asked them to terminate the services vide a maiil dated 19 June 2019, to their mail id "[protected]@hathway.net". I have not received any feedback from Hathway, but get repeated phone calls to my registered mobile number with them asking to upgrade the connection.

Since they have not acted upon or acknowledged my request for termination, I...

Hi Team,
I have paid/renewal my hathway account amount of 843/- for 1 month and they promised they will activate the account with in 2hr.s of received the amount even i have taken confirmation from thier side on the same but even in next 24hr.s also my account is not activated and i have to do my office work so that i have raised a complaint with hathway saying that don't activate account now and just refund the total amount which...

No internet for past 3 days, contacted 5 persons a day, they promised to resolve by today morning, they did not resolve it yet! I am going to call them again, before calling them i wanna make a complaint, i want to sue everyone of them for responding to customer's problem immediately instead they use the words " We will solve within 24 hours " Which is another lame excuse as i waited 3 days. I need my internet now and reduction of this month's...

The worst, yes i should use this word worst broadband service, and yes yiu are a fraud company, your internet is not stable, it goes down in every 3 to 4 hr, i cannot initialize even the payment, if you the hathway cannot even provide a good service atleast do not fraud your customers .
THE WORST WORST WORSTTTTT BROADBAND SERVICE .
I WANT MY 2121RS BACK YOU FRAUD ......

Please deactivate my account and never again call back on my number. Don't want to give unnecessary money to this company. Already gave unnecessary 500 ₹ as penalty charges even though I mailed them to take back there modem and also filled the pick up form but there was no response from them.

Account ID - [protected]...

Hi,
Today I got a call from hathway legal section [protected] stating that are lodging a legal case against the modem worth of INR 500 against the point that I have not returned that

Where as I have handover the modem to hathway person long ago but it was not known to me that I should take a receipt I just return on trust

now they are doing a legal care

Please resolve this issue ASAP...

I am receiving messages from hathway daily to pay amount and get promotional GB of data. I have closed my account in the year 2014 and suddenly I am receiving messages now on broadband. This is so annoying.
Its been 5 years since i used hathway account.
Kindly stop sending messages to my personal number. I have already reported this issue to the customer care people, no one responded. Kindly no the needful....

Dear provider,
You have tested my patience that I have finally decided to move away from you.
I have been using your service form some time now, not that it's great flawed with lots of issues. Never the less I decided to take the connection to the new location within the same locality. I raised the request on the 14th June 2019 and its 19th June. I would have made more than 10 calls to move the connection.
Other than...

Hi my name is rohit,
mob- [protected]

This complaint regarding hathway internet. i take hathway internet connection 50 mbps 2 month ago and till now i am facing bad servicing my net is frequenty disconnectio and after 7 pm inter net not working full night.
i pad 6 month advance when i take connetction the hathway told me i u not satisfy we will refund your amount and now they clearly say no refund i complaint...