Claimed

Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Apr 20, 2026

Complaints 6950

Resolved

2007

Unresolved

4943

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Hathway

Having problems with Hathway?

File a complaint and get it resolved by Hathway customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Hathway

Hathway reviews & complaints page 159

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 400067

I have been receiving multiple calls from Hathway Internet about an account in my previous house that i have deactivated. On their first couple of calls, I told them that i had cancelled that account as i had moved out of that place. And every time they said that they will cancel it. Now it has been 2 months and i am receiving calls averaging 2 calls per day. And I am fed up of this harassment. The other fact is that in my new house i have the internet of the same company. So I can't see them gaining from these calls.

Aug 6, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2019

Hathway Customer Care's response Dear Varun Patkar,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560047

Hathway is calling me aftwr four months we stopped using their services due to really bad experience and saying that we need. To return the modem else they will take legal action.. We received a mail too regarding the same.. I call on the number given and enquired why they didn't inform about the modem earlier because we renovated the house in it seems to be misplaced.. They were rude n threatening.. After paying so much for so long for pathetic services hathway is trying to extract whatever they can even after disconnection.. My account number is [protected]... My contact number is [protected]..

Hathway customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: G1 SRINIVASA ENCLAVE GAYATRI NAGAR ,AMEE, Hyderabad, Andhra Pradesh, 500038

I had booked internet for 3 months.They have asked Rs1770 and I had paid the amount I was told it is unlimited plan and 100mbps plan.
I was told they will be activating it same day.
But they came next day and told I had to pay extra Rs500 and they will be giving only 50mbps speed.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 80/36 Mangaleri, Thiruvanmiyur, Chennai, Tamil Nadu, 600041

I have deposited Rs 400 for Hathway connection modem and wifi router and Hathway team told me that I was supposed to get the deposit money back for my router when I cancel Hathway service. I had canceled Hathway services and returned the router on Jan-18, but have not received refund amount as of now and today 28 June 2019 I got a call from Hathway(After Multiple emails/phone communication) stating that "only after 3 years o[censored]sing their service I can get a refund for the returned modem".
Account No: [protected]

Jul 29, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2019

Hathway Customer Care's response Dear Joseph Panddian,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560076

We got call from Hathway customer care regarding renewal and they offered better speed. But after renewal we are not getting that speed. When we called customer care, they are telling like, there is no such plan and I should contact the person who called before instead of customer care. When I tried to call, it is not getting connected.
Account number: [protected]

Hathway customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 52 SHIVANAND BUNGALOWS BEHIND ANNAPURNA RESTAURANT NEAR JASHODANAGAR., Ahmedabad, Gujarat, 382445

I have been complaining since last 5 days about gtpl broadband speed. They are opening the ticket and closing the same without any resolution. My userid is js052 and the connection is in ahmedabad. I have opted for a plan of 30mps but since last 5 days i am getting a speed of less than 1 mbps. I must have complained them 6 to 7 times but nobody is listening or taking pains to resolve the problem. Third class customer service from gtpl.

Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.

View replies

A

Anjan Malusare

from Pune, Maharashtra

Jul 3, 2019

The cable operator told to pay annual fees for the service of a year. After 2 months the cable has stopped working and the operator is not refunding or answer to any calls he is from Pune wanworie gaon pune-40, his name is Satish pardesi,
His phone number is :[protected] plzz help me

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 1,1105 challengers, Thakur village, Mumbai City, Maharashtra, 400101

I m a hathway broadway account holder no [protected].
I have called everyday single day, infact every 4hours since sunday 23rd june 2019 to get my wifi fixed.
In a world like today a brand like hathway can’t fix the internet prob after 5days. The replz i get is yes today it be will fixed. I’m really tired irritated and frustrated. First of all you have to wait for half an hr each time i call.
My wifi wire has been bitten by a rat on sunday a technician finally arrived day before checked it and hasn’t been back to fix it.. So 5 days of my data plan has been wasted because of your service. Still now my problem hasn’t been fixed... T your incompetence your laziness will make you use many valued consumers. I have had a hathway account for more than 10 years but the treatment im receiving now is making me consider switching to better service.

Jul 31, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2019

Hathway Customer Care's response Dear [protected]@gmail.com,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201014

I was the user of hathway internet for a year.
The internet service was satisfactory, but hathway customer support proffessional irritating me daily and twice in a day for last 7 month.
This is height of torture to his customer.

I was using this in indirapuram ghaziabad.
Still they are calling me while i have submitted the router because i left ghaziabad.

I would like to recommend you please do not use hathway internet because they will irritate you and you also have other good options to use internet.

Account no - [protected]

Name - kailash chandra

Regards:
Kailash

Jul 28, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2019

Hathway Customer Care's response Dear kailash745,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

View replies

M

Mahesh Mallela

from Noida, Uttar Pradesh

Jun 28, 2019

I was reacharge yesterday but channels are not comming then u tack action on cable operator immediately last month pack also wast money was lossed every time but u will action take immediately

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 380005

I am a gtpl broadband consumer.
From last for days i requested to my isp for a cable extension.

1. Personal i went to gtpl hathway office chandkheda 2 times.
2. Also make complain on customer care number
3. From last 4 days i am calling my isp 15 to 20 times.

But they are making fake promises and give excuses and when i am calling in customer care, without giving proper answer they cut my call...
When i am asking for my refund then they replied that they don't have such kind of information about refund i[censored] have a issue then go too gtpl office...

Even technical person close my complain without any visit and solution.

Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat, 380016

My gtpl broadband connection is down from last 3 days. I have made 10 calls and 4 emails but no one from gtpl is care about it. They are not intrested in solving complains.

I don't know if gtpl has technical staff or not. If there is a technical staff in their team then the complain should be resolved within 24 hours.

By profession i am a network engineer and i don't know there is any issue in network which could take 3 days and don't know how many days to come to resolve the issue.

Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560100

Account number: [protected]
I had a hathway prepaid connection for 3yrs in electronic city bangalore. I got hathway connection with 3 months upfront payment for free modem and router. I opted for that service. Since it is a prepaid connection, i formally send an email to hathway to disconnect my service and close the account.

Now after 4 months, they are coming back asking to return modem/router with legal notice.

Please advise what to do. I have the modem and router at my hometown. I am currently not in india.

Is it a real legal notice or are they trying to fish money out of people by harassment.

Hathway customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Bangalore, Karnataka, 560029

My account number is [protected]. My name is ayush, i have been complaining about intermittent internet disconnection for las one month, but my problem has not been resolved. I have raise complaint several times. Complaint nos. 10062019m298055, 26062019m573131, 30052019w093827, 25052019m011613,. Please remove the connection, i don't want to continue with the service. I want refund also.

Jul 30, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2019

Hathway Customer Care's response Dear AyushSa38759410,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh

Hi,
I have stopped using hathway internet in noida and moved to bangalore 2 months back. I have been getting daily calls from hathway on my mobile no. My hathway account no. Is [protected]. I have told them 100 times please don't call me and i have stopped using your service but they don't listen and keep calling me daily multiple times. Can you please help in stopping these harassment calls from hathway.

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2019

Hathway Customer Care's response Dear roshan jindani,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Jul 07, 2019

Updated by roshan jindani Nothing has happened yet on this issue and still I am getting calls regularly from hathway. Please stop this harassment to your customers.

Dec 14, 2019

Updated by roshan jindani Fed up beyond limits, because of the no. of calls i receive from hathway customer care daily from different mobile numbers. please help in stoping this harassment.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110008

I am hathway customer, having account no [protected], for 3 years, now i am leaving delhi and want to disconnect the connection but your agent is saying it can be disconnected as remaining period of plan is 4 months and he is asking for rauter (Modem) to be kept safe with himself. But i feel suspicious of its unauthorised use by him. So i kindly request you to disconnect my connection as soon as possible and take necessary action against your agent. Plz disconnect it upto 27th june as i am leaving on 27th at night.

Jul 27, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Jun 26, 2019

Updated by Roushan310 Little correction..plz read the complain as can not* be disconnected said by the agent

Verified Support

Jun 26, 2019

Hathway Customer Care's response Dear Roushan310,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

View replies

N

Nandu Cheerfull

from Mumbai, Maharashtra

Jun 26, 2019

Fraud

E

Ebinesar Devasithan

from Chennai, Tamil Nadu

Jun 26, 2019

A/c :[protected] due to poor customer service i disconnected hatway connection, here it was more than a year i didn't receive deposit amount

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 15-D kamla Nagar Delhi-7, 110007

This is the mail system at host smtp.localdomain.

I was abused, insulted rudely behaved by one lady and his senior Rinku
Every day hathway sends message about offers. But sorry to say you customer care, your technicans, your sales person has not give soft skills training, behavioural training.
I was abused and then threatens when one lady called me and offered a package of one month
As I was about to make payment I asked them about email I'd and phone number of customer care. On this. Rinku misbehaved was very rude, bad talking, gali and said Khali pilli Mera time waste Kar rahoo

Rude

I felt ashamed

I have send the recording also
Customer care is pathetic.
My account number is [protected]
R k Institute
Rohit Khanna
15-D kamla Nagar Delhi-7

[protected]
[protected]

Rohit Khanna

Sent from Yahoo Mail on Android

Hathway customer support has been notified about the posted complaint.

Jun 25, 2019

Updated by jyotigeet Very very bad customer care. Sales persons threatens and abuse
Use fail language

Are rude. Does not know how to speak

Should be investigated

Rohit Khanna
[protected]
[protected]
R k Institute
15-D kamla Nagar Delhi-7 next to sanjivani nursing home

Pls take action against kamla Nagar hathway.

Filing a police COMPLAINT for abusing
[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110009

I am getting calls from delhi legal department. They asked me to return the router otherwise i have to pay 20000 rupee penalty. But before getting connection i was never told that the router has to be returned. Not even after closing the connection. I never received any phone calls or mails from hathway office regarding modem. How can they directly file the case against me. Is it real or fake?

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Hathway Customer Care's response Dear Sandy2304,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband

Jun 25, 2019

Updated by Sandy2304 Location- Delhi
Account no- [protected]

View replies

S

Sandy2304

from Delhi, Delhi

Jun 25, 2019

Location- Delhi
Account no. - [protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ranga Reddy, Andhra Pradesh, 500049

Dear Sir /Madam,
I have discontinued Hathway Broadband connection and moved to a different service provider. I have received calls asking to renew and I have politely denied saying I am not interested. However, I keep receiving calls almost 20 times everyday asking for the same. This is absolute harrassment. Would like to see some action taken on this. The caller's say the same thing everytime that we will update the log and you will not receive call and that never happens. This is such unprofessional behaviour by the employees of the company Hathway. These calls disturb me so much during important meetings and even if I disconnect they call using different number every time. This has become a real big harrassment for me and almost contemplating to change my mobile number. Would like to see some action against the company and their sales wing.

Aug 1, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Hathway Customer Care's response Dear delhi Satish,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600125

Hi,
Greetings!\my account number in hathway broadband is [protected] in chennai
Internet has not been working for more than 10 days. I raised the ticket in the hathway app. Still it shows in-progress. I called up many times the chennai helpdesk[protected], ivr asks for account number and it ends. Rarely we could get the access to the call center executives. They kept on promising me to resolve within a day. But nothing happens. Now today i could not even get a chance to talk to their executives over phone. This is really a mental torture. We badly need internet for the studies of my son and for my business. Please do the needful and get my problem resolved or get the service disconnected and refund the money
Thanks,
Pazhanikumar

Jul 28, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Hathway Customer Care's response Dear Pazhanir,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600014

These hathway people are so annoying that they have called more than 300 times just for a single connection. I just enquired about the plans before 3 years and am still getting calls from them.
I scolded several times and asked them to remove my number but still i get calls.
Please do not call me anymore. Remove my number from your list.
I don't need your connection.
My number is [removed].
I request to remove my number.

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Hathway Customer Care's response Dear Adv. Kumar Mani,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband

Verified Support

Jun 25, 2019

Hathway Customer Care's response Dear Achu Asad,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

View replies

A

Adv. Kumar Mani

from Delhi, Delhi

Jun 25, 2019

I fail to understand how can you confiscate my hard earned money of 1800 rupees which I paid for 3 month in advance and I have used the internet only for 25 days.

Regards,
Kumar Mani
[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: sector 21, Gautam Buddh Nagar, Uttar Pradesh, 201301

I have used two years back and then i moved to bangalore - where hathways service was not available, so i have requested to pick-up modem. Even after several request to pick-up modem, no one shows up from hathway to pick that modem. Now you are sending legal notice that i have not submitted this modem.
This is totally harassing of customer. Please make sure to pic up the modem for designated address mentioned in my account. Also send me account closing information here in mail.
Acc : [protected]

Aug 1, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Hathway Customer Care's response Dear nitin,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines