Hathway Complaints & Reviews

Hathway promised me that if i pay 3 months bill in one-shot they will provide me cctv camera with installation free, it has been 3 months now still no one came to install it. I have called customer care many times for installation every time customer care person says with in 48 hrs person will come to install but no one contacted me. And finally today when i call them they said sorry and it was false promise made earlier and no one will come to install it... It totally unfair and cheating customer like this is not acceptable.

Dear sir/ma'am,

My name is brijesh singh and i had paid for renewal of hathway broadband service on 27th may 2019.ac no. [protected]. Registered name - subhash singh.

It has been 2 days and yet they have not started the service as they committed that it will be started within 2 hours.. I have raised many complaints in hathway but it was of no use.. Everyone there is ignoring..

Also, they are not providing refund as we asked for because they are not providing service so better just refund our money.. We will go with other broadband company..

I would request you to kindly look into it and help us regarding the same.

Name of executive - govind
Contact - [protected]

Awaiting for your action.

Regards,
Brijesh singh

A new connection for broadband was requested. The connection was refused saying that that account to which the money was paid has been closed. The money has not been refunded back.It's been almost 3 months since this happened and there has been very little response from the person the amount has been paid to inspite of continuous follow up from my side.
Amount paid: 2122
Medium of payment: paytm
Paid on: 19 March 2019

I spoke to hathway customer care people, they keep on telling issue will resolve end of the day. I have recharged amount but i didnt get internet, what the hell is going on with u people, this is the problem i was faced earlier first month of hathway connection, then i planed to never use hathway, but ur hathway customer care people torturing me like please recharge will give offers like this, due to some urgency of net 5 days back i again recharged to my account number [protected]. But still i didnt get internet refund my amount otherwise provide net y r u cheating customers.

My account number is [protected]. I have called local dealer for new connection, he created new account and ask me to pay 1350 rs advance payment for new connection. I have paid 1350rs one week ago, after payment there is no response from the local dealer. He isn't picking up my call. I complained this problem in hath way, they didn't take any action regarding this. Last one week, i have done more than hundreds of calls and no response from the local dealer. Worst customer service i have ever seen in my life. Please take any action to refund my amount or give new connection.

I am using hatchway cable through local cable operator (Sri revanna siddeswara cable network (Hathway local cable operator), svg nagar, moodalapalya, bangalore).
I have been charged extra unnecessarily.
As per trais new rules, i have opted the below package from 28th feb:
Hathway bouquet (Rs. 130)+ network capacity fee (Ncf – rs. 20)+ a-la-carte (20 channels out of 25 for 1 ncf)+gst = with total rs. 267
I can still add 5 a-la-carte channels with channel price + gst.
I have asked cable operator today (27th may) to add 5 channels for effective 28th may.
He is asked me extra rs. 20 as service charge along with channel price + gst,
When i question him why i need to pay rs. 20 extra which is not mentioned anywhere in trai’s regulatory. He is rude enough to answer.
Please take an action on him

I am using hathway broadband. Several times I called the hathway customer care and requested them to cancel my service as i dont want to use it. they said that they have already taken the request and they will come and collect it. But till not yet collected. Everyday i am getting the call from customer care and repeatedly asking that please renew the connection. My account number is [protected].

I have been receiving calls from hathway broadband even after disconnection. Even thou after telling that u don't want to renew the service they keep calling you on a daily basis even over the weekends. I have also recorded a call of a representative who. Has put my no on dnd and the very next day i get a call. You'll have lost your reputation hathway. I will be taking this up to consumer court and social media. Would also tag the ceo and md of hathway india. I will not ever take your services even youll offer it for free. The most pathetic sercice provider.. Desperate for customers.. Local cable guys are much better. You'll have lost the respect i had for you'll. Will never join hathway ever again.

Acc no is [protected]. Recieving calls everyday from hathway even though dont have hathway at the place i live. Have even returned the router. They update the system every time i ask them to but still they are harassing me everyday. I also asked to put my number in DND. Daily calls are still there. I dont know if they understand hindi or english. I will go to consumer court, if this still happens.

Even though i have ask them to stop calling me multiple times they still persist with different numbers. I no longer live in tamilnadu and i cannot use their services anymore despite this i get at least one call every week from them this has been going on for the past five years. They keep calling from different numbers, i have asked them to remove me from their calling list, they acknowledge it and say that they will do it but they end up calling me again and again.

Hi,

We paid deposit at the time of hathway setup box installation and was told that the deposit is refundable on subscription termination. When we asked for deposit amount on termination the concerned operator spoke rudely and said that he will not going to return any amount. Please do needful

Area:doddanagamangala, electronic city phase2, bangalore, 560100

I r sundara raghavan with registered mobile number [protected] and a resident of b.306, sidharth upscale madanandapuram, kunrathur road, chennai - 600125; applied for hathway broadband and submitted my kyc documents and q punjab national bank cheque for rs.1398/-. This amount of rs.1398/- has already been debited from my savings account (Punjab national bank). But even. After 10 days of my payment the router has not been installed and the functionaries involved in the process of giving us a broadband connection have not provided us the router and so also the login password etc and it's activation. Nothing has been done so far.. I fail to understand as to why such delay is taking place in my case. My repeated requests with the local customers care officials has not yielded any result. Kindly register this complaint and advice as to whether i should seek legal redressal.
Regards
R sundara raghavan
[protected]

Account id: [protected]
The number of calls i receive from hathway is nothing short of intolerable. I've seriously run out of patience. Don't freaking tell me when to recharge! If disconnection is what gets me out then that's what i'm going to do. I've repetitively told them to stop harassing me but to absolutely no avail. If this goes on consumer court is where i'll be because i've tried everything else possible.

This my account no. Is, [protected]. I am not going to reneval hathway broadband because of your poor service. From past 5 months i am getting calls from your telecallers and text msg. S. I have told so many members of yours even the guys who called from mumbai also but they won't understand the problem. Please stop calling me. I am very much annoyed by your telecallers and text msg. S. So, kindly remove my number and account. I hope this message will get to the higher authotity of hathway broadband hyderabad.

This my account no [protected] iam not going to reneval hathway broadband because i'm not going to stay in india, iam getting calls from ur telecallers i have told so many members o[censored]rs even the guys who called from mumbai also but they won't understand the problem... Please stop calling me. Iam very much irreted by ur telecallers. So, kindly remove my
Number and account and take ur moderm and etc stuff o[censored]rs from my home... I hope this message will get to the higher authotity of hathway broadband hyderabad.

I had used hathway broadband services for more than 3 years. While installing they collected rs 1050 as refundable deposit for router. Due to frequent downtimes and cable connection i disconnected it and submitted the router so that i can get my deposit. It's been more than a year and they are not responding to my calls and e-mails. I have been to their office but no use. I tried to contact them on social media and they took my details but they haven't responded. It is really frustrating. It is not about the money but the amount of time and agony. I urge everyone do not opt hathway services.

I made payment for hathway connection on 18-may, cabling setup was done on 19-may. Since then i am following for activation details and still no one has contacted. It's been over 5-days now that i do not have wi-fi activation details.

No response from hathaway representatives who arranged installation nor from the helpdesk team where i registered complaint.

My customer no : [protected] (Bangalore)

I have raised a complaint on 11.05.2019 and its 12 days now.
I have called the customer care around 16 times now. They said they have done a new cabling and new router will be required which they send me by post 5 days back. Yet not a single person has come to install the router.

Hathway broadband is making a fool of me.

I am a hathway cable customer. My registered mobile num is [protected] and account num is [protected]. Hathway is worst cable operator as they are not able to fulfill there commitments to provide all free to air channels after payment for the monthly packages. And today on this important day of election results they are not able to provide news channels. We are bounded as we already pay for the set top box. Set box is worst decision made by trai. Due to which we unable to switch our cable operator. Kandly take action as hathway cust care people have no source to resove our concern. Always they use to say that this time our server is down and we are unable to help and they don’t have suetable resorces like some manager or clients sitting in there cust care centre to help consumers.

I am one of the customer of your digital hathway cable provided by sonali cable at malad east

As per new subscription plans by the government, i have gone through ala carte pack in which i have selected all that channels which i require total monthly charges of my pack which includes free channels - rs.130, ala carte - rs. 167.50, plus gst @18% rs. 53.55 (130+167.50= 297.[protected]@18%)

Therefore, total monthly charge of my pack including all is (130 + 167.50 + 53.55) = rs. 351.05/-

I have already paid advance amount till may 2019

But, our service provider has close the connection from his side & asked to pay rs. 50/- extra for service charges... Why we should pay this amount to him when i am already paid gst @18% as a service tax... Please reply is it liable to charge from all the hathway head office or share the notification which was passed by the managing department for the further.

Reply is necessary or else he will take extra unnecessary money from us