Hathway Complaints & Reviews

I've received a threatening mail from [protected]@hcspl.net stating that I should pay an amount of Rs.2227.[protected]/- towards modem charge for Account ID-[protected] for which I've sent multiple requests for account closure on email since 2015. This mail is no less than an absolute harassment of customer. Attaching the photo of the notice received today, ie., 11th May, 2019....

Cable service disconnected since january 2019.
For Jan and Feb cable bill towards free to air channel taken by the service provider. additional Rs.450/- taken towards the next month bill in assurance to service will be resumed with all the channels including paid channels. Till date the service has not been resumed. the provider also did not give us the card or the reciept of the bills paid. i visited several times to the office from...

I am pooja chavan & i accidentally recharged on old deactivated account of aurangabad with the transaction id[protected] & the customer name is sangeeta chavan.
I asked them to refund the amount & they said yes but it has been three days since, i asked for refund n they were just telling me the its in process n all.. They didn't gave me any request no. Or anything and also stop receiving my call for my no.
So, whenever i want...

Account number: [protected]
I have been complaining for disrupted service of hathway at my place for around 5 months now, but no action has been taken.
I have emailed them about the services in november 2018, but no action has been taken so far.

If i want to close my connection they are not returning my money back, and they are not even able to shift the services from one place to another. This is really annoying....

Hi,
My hathaway account no is [protected]. I was using hathaway prepaid broadband till 2019 in bangalore. I switched job and moved to a different city. The internet connection was disconnected.in jan 2018 i got legal to submit modem or pay fine. Now i am in different city and the modem was collected by the local hathaway dealer/vendor later on but i guess he never updated the authorities. Now i am getting calls regarding legal notice...

Hello,
I received a email regarding the return of the wifi device and modem to be returned if not i will face legal charges. I had returned the device to one of the service guys but i didn’t get any receipts in return. Now hathway is threatening me with emails. I spoke to customer care but i got no response. I moved to different country now and i’m receiving e mails regarding the legal action hathway is going to take on me. I...

We have applied for shifting the connection since last 15 days. A representative called laxman came to setup the connection in our office in aurangabad, we told him we have to shift the connection and he agreed to it and sayad will do the shifting and we don't need to worry about it
.

Even after going through online process the shifting is not yet done. Sabir from hathway who looks after the shifting gave us details...

I would like tell you that i purchased hathway pre paid connection later i informed hathway that i m shifting to a new location wherein they don't have lines i requested them to take the modem no one turned up then,

Now after 2 years out of no where i received a call from hathway claiming to be in patiala house courts, delhi with the case he told me to do a paytm of rs 500 so that they can issue me noc since i have never received...

I was hathaway subscriber in past but unsubscribed from it.
Since then i am receiving so many messages and calls from hathway even though i said not to contact me again. I told them more than 20 times till now still i am receiving them and they don't have proper solution for this. So i am requesting them to stop calling me and messaging me from here onwards to my number [protected]...

We re rajesh cable customers which come under hathway.
Since the new rules there's a constant break in watching tv, hi as we come home after 8, no one attends us.
Also rajesh cable ghatkopar east has very illiterate and impolite staff, they don't know how to deal with customers.
It's very annoying
I m sure u ll agree they re giving hathway a bad name....

I have a gtpl connection at my home and from the last 4 days, it is not working. I am taking followup on every day but i only get one common reply "tomorrow it will be fixed" but still my broadband is not working. My registered name is jaydeep jagani and client id: b[protected]. Complain number is 2604892.

I am calling to customer care to every day but still, they are not solving my issue. From the person who has installed a...

Hi techprocess payment service team,

Today 12th may, i have made online payment of rs.3182 for hathway broadband through techprocess gateway payment. Amount has been deducted from my axis bank account but payment was not made to hathway broadband and connection is not active.

Checked with axis bank and the customer service said the transaction is successful from bank end and its with techprocess payment service...

I took hathway annual cable package with al channels in aecs layout, bangalore on 5th nov 2019 by paying rs 4, 400/-. After new trai rule, they said my balance amount for remaining 7 months from mar-19 will be refunded to my hathway account so that i can select channels on my own. For last 2 months there was no refund and they only selected and added my channels for about rs 385/- per month. Now they added 2 months amount rs 800/- in my account...

We have raised a service request to shift the connection, which has to be done in 48hrs as per the website. It has took more than a week for them to change it, and now we don't have internet over it.

While trying to connect the customer care they do not respond properly they have kept us in hold for a very long time and cut the calls repeatedly. Requesting to provide internet connection over it and extend our usage by triple...

I took new connection on 7th may and 8th got cable and setup. But still date 11th may i am not received internet service. Every time customer care team updating issue will get resolve by tomorrow. Same updates from all 3 days. Call back request from supervisor also not happening also all the time same story like my number is not reachable from technical team. After payment no one is carrying....

Hathway is the worst service provider ever. When i had their connection, the internet always had some issue. Now that i have stopped using it and switched to another ISP, they just don't stop their spam calls in spite of telling them so many times that i have switched and i am not interested. Worst people ever....

Hi
Plaese help me to get rid of fake mails from hathway
Which states that
Legal notice to pay 844 rs.
I was the user of hathway 2 yrs back. And i was the prepaid user.
I will share the more details if needed
Account id details
[protected]

Please help me as soon as possible.
This is really annoying.
Also help me to figure out the root cause of this mails
br...

Customer account no. [protected]
Hathway is sending me legal notice for not returning their modem.

I was unaware to this fact as i was not provided any customer copy and the executive allured me by saying that installation is free and the whole process would take a couple of minutes so i signed the places asked by the executive as i was not given any time to read all the terms and conditions and the top of that is i...

I'm not getting a consistent speed with my Internet speeds. I can only get at around 2 Mbps at maximum. My Internet plan has a speed of 250 Mbps and 1200 GB for 3 months. It is getting very annoying with my connection. please do something about the slow internet speed. I've paid for my connection in advance, then why is there such a difference between our promised internet speed and actual speed? I need a reply and please fix this consistency...

I have recharged my account with 3 months. But the internet service is so fluctuating that from last 3 days i haven't used the internet properly.
I made multiple calls to customer service but what they do is - "sir please switch of[censored]r router.. We will reset it from our end.. Now switch it on.. Ohhh it's not working.. Ok i will raise a request and our engineer will visit you tomorrow in first half of the day".. From last 7-8 requests...