Hathway Complaints & Reviews

I have been facing the problem of packet drops in internet connection for more than 10 days. Some times, i was not able to browse internet also.
I called Hathway close 10 times. Everytime, they said like it is a technical issue and they will contact me in 24 hours.
But, no one contacts in 24 hours and adding to it they will simply close the ticket. So, the next day again you will go through same process.
We don't have...

Couple of years back when I was studying in Delhi, we a group of friends had taken a broadband connection. Now as we left our my hometown which is in South India, I'm receiving numerous calls to return the modem, which we obviously do not know where it is. I mailed to the customer service but there was no proper response. Im ready to pay fine for the lost modem....

I had paid one year subscription fees Rs. 6050 on Oct 1, 2019 for top package offered by company. Company had stopped displaying some channels from Feb, 2019. So I did contact company office in city and they asked me to select channels as per tria's new rule and pay fees. They told balance amount of package will be added to your company wallet. I did complaint for the same on Mar 2, 2019 to customer care of company. But I still didn't get...

Pathetic services!! I have been calling Hathway cable services in Aurangabad for a few days, first of all, they are now aware which person handles connections in my area. They kept on giving me different numbers of some random employee but when I called them they told me that the area in which I lived does not come under them. I have been trying to call Hathway services from past 3 days. Today on the 4th day I visited the website of Hathway...

I am paying for 200 mbps connection but i get just 50 mbps the ping is also very high and jitter is also high i feel cheated i got a very bad service i never expected this from you people i would never recomenned this to someone else
this has worsend after april i was a subscriber of hathway internet for the past 2yrs never did i face this type of issue . i live in chennai i hope the speed become better the problem is from your side...

We discontinued to use Hathway after 8 months because of speed issue. A Person from Hathway team came to office and collected modem and router. When i asked for receipt he simply denied saying you dont have purchase receipt for the same then why should he provide return receipt.

Now after 4 months, i am getting calls from Hathway that they want modem or they will initiate legal process.

I have cameras installed...

Hi Sir,

I have used Hathway broadband service for around 6 months, in this period they have done false promise multiple times with respect to offers. Last recharge I have done on 20 Feb 2019, which they told 1+1 month offer( I have taken mail confirmation). First 10days I could not use service as they had some technical issue. I have raised complaint for technical issue and extend my service. They disconnected my service on...

I was using this Hathway Cable Internet for many years and disconnected that connection last year in October 2018.
I have also returned their Modem and closed the account.
But still, I keep getting calls from their Executives asking me to renew the account. This is almost a daily routine. They just keep calling me almost everyday and ask me why cannot you activate this connection, some good offers are available. I have told...

Hi we r requesting u to pls take our cimplaint and slove the pobrlem our cable operators are not at all giveing clarification of channels pacakage and their are taking every month 450Rs and not at all providing the services if we r asking seperate package of channel they are saying we dont have that service package so please take an action .I want to know about prices of channels also y these happening so pls take a sever action on them if...

When tv is turned on and shifting to another channel, the channel details menu is displayed on screen for much much more time. We have to keep on watching, when the menu will disappear, as we are losing important information/news during that time. So please reduce the display time to 4seconds. It is a problem for all hathaway stbs. Issue might be a little one but adverse effect is more and waste of our valuable time....

I requested for connection shift to a new location, for which I raised a request too.its been more than 10days still no response from their side. I tired customer care still no proper response at all.
Ticket no #24042019M546605
My connection is dormant for more than 15days for which I have to pay even.
I want to cancel my connection....

I am residence of bopal, ahmedabad and out entire society has connection for gtps as builder has insisted and it was provided during new flat possession. Later stage we found poor service and no response from local operator. My setup box was giving problem in march and made complaint to local representative of gtpl. After aggressive follow up for one and half month he arrange engineer to collect faulty setup box and it was communicated to...

"no active service/device found for your account. Please contact hathway customer care"

Hi i am not able to recharge hathway cable for close to one month.
When ever i call customer care in bengaluru, no one pick up the call.
I have called on the toll free number, spoke with thier rep "sashi kumar from delhi", he is saying call me again after 30 min, this is same story which has happened multiple times.
Looks...

I want individual channels but they are forcing to take packages they are saying there is no service of individual channels in our area rehamathnagar atleast not listening what i am saying also so i want those channels what i want to see if iam package also we are not getting all channels what they said so i request u to clear my problem . Thank u...

मेरे द्वारा जीटीपीएल सेटअप बॉक्स कनेक्शन ले रखा है पिछले 2 महीने पहले दिनांक[protected] को मेरा जीटीपीएल सेट टॉप बॉक्स जल गया था जो केबल ऑपरेटर द्वारा रिपेरिंग हेतु ले जाया गया...

My vc # is[protected]
I have paid monthly subscription on 28th april 2019, for 2 set top boxes. No channels seen since then and the message on the screen says i have to contact the cable operator. The only contact # is that of the technician and that is always out of range. The nodal office # too is invalid.
There is no valid contact # on the website. The hathway office for frazer town, bengaluru area is the worst operating...

I was using hathway for last 1.5yrs with no issues. I was happy with the service so accordingly i have done renewal for 6 months plan effective from 24th jan 2019 valid till july 2019. But after 2 months, on 31st march 2019 suddenly my internet was not working. After raising multiple complaints which were auto closed, one day the technician come and inspected and said it is not possible to resolve this issue due to cable issue. So every time...

Hi I already posted a complaint regarding my refund. But there is no step has been taken.
My previous complaint is at
https://www.consumercomplaints.inhathway-cable-datacom-relocation-c2313568#c3417849
I went to himayat nagar branch in hyderabad.
I didn't get any benifit going there.
This is how you people treat customers.
At the time of renewal you will say anything is possible.
But now...

I request a new hathway broadband connection. I paid ₹2300 online. But because of our society permission issue i didn’t get connection. I raised refund request but still not getting my money even after 20 days. I called customer care 4 times but they said that they sent my refund request for further processing. But still i didnt't got my money back.Please help to get my refund....

Hello, the hathway connection has been faulty since a long time and there is no customer support. No line available. But they promptly send messages for payment. The net has been slow since 6months and no customer support at all. I have been trying all kinds of numbers today too to make a complaint only to hear the phone ring constantly. My work is pending and because of this hathway network problem i'm facing issues. For all the days i've...