Hathway Complaints & Reviews

I paid my hathway broadband bill on friday, 26 april. It has been 2 days and i have still not got any internet connection.

Whenever i call their useless customer care number, they tell me that it will be activated in the next 1 hour or next 4 hours or next 12 hours.

I have called the customer care number at least 10 times in the last 2 days and i am now helpless and do not know what to do.

I want...

My account number is [protected]
My package expired on 26/04/2019. I am not getting any channels since 26/04/2019.
When i try to select the channels and pay using hathway site my wallet is showing negative balance of -325.06 and selected amount getting added to this amount and asking to pay negative balance too
Please do rectify this cause as soon as possible...

I got call from operator and he took 2289 for 3 months diamond plan on 26.4.2019 i. E yesterday only... And operator came and said to me no installation can be done here as we do not have fibre box here... He came on bike and run away... And then he did not pick my calls... Hathway is very big cheater... I spoke to hyderabad main office they did not do anything... I have all the bills paid online as... Please never trust hathway...

Hello,

I have hathway broadband prepaid connection and recharged it for 3 months in advance including month of april 2019.
I raised the connection shifting request with hathway broadband bangalore on 8th april 2019. Its been 19-20 days now hathway broadband setup is not relocated at my new location.

Every time, i call customer care about my connection shifting request, i get either of these answers -...

My account id is [protected].
I relocated to the same area in kondapur. It is just 0.5 km.
While doing renewal, you agent said they will shift the connection to the new place. I specifically asked the question regarding shifting to new location.
But now technicial is saying the area is non feasible. He said amount will be refunded.
But nobody is responding about my refund....

Gtpl is operating t. V. Channel company in our area i. E. Godrej garden city, jagatpur, ahmedabad 382470. This t. V. Channel operator is not allowing us to select t. V. Channel [ on a-la-cart basis ] as per our choice. They are compulsorily charging rs.130+100 =230 and single channel choice [i. E. One channel from sony + one channel from zee + one channel from starplus is not allowed. But as per trai orders every consumer is free to take...

Dear sir.

Your reference :account no. [protected], card no.[protected] and card no.[protected]

Please be informed that that i have paid for “times bouquet”, but i am not able to view “times now” channel no. 250.
In this connection i have lodged complaints on 20th, 21st and 22nd april 21019, bearing nos. C 69398, w 509908 and c71231.
I regret that till date no action has been taken.br...

Hi team,
I purchase internet services from hathway broadband more than 2 years agon with account number [protected] after some days uses, a sales person from their team came and told us we have another good schemen i will give you new connectin and close old one, we agreed, he by mistake gave us new account with wrong name new account no. Is [protected], actually it was not mistake he did it purposefully, we struggled to change the...

I've taken prepaid broadband connection on 2nd april and since then the nightmare started. It haven't worked for a day properly. Everytime i call their customer service, they say that they would send their engineer in 24 - 48 working hours and no "engineer" would turn up. And it has completely stopped working on 16th of april and since then i've been chasing them to get it fixed. No "engineer" turns up and they claim that as per their policy,...

I have a hathway broadband connection for 2 years. I have shifted the house to new location which there is no hathway network. However, i am getting at least 8-10 calls every day since then from hathway. Inspite of multiple requests to the sales representative, i am still getting calls. Moreover, the calls are coming from more than 20 different mobile numbers, which i have blocked individually. Request you to stop this harassment. Today received...

Dear sir i have odged my complaint with hathway by many mails but they are not responding and their operator has disconected my service since 17/4/2019 without giving me any reason. I wrote many mails and contacted them on their toll free numbers but they are silent. How can you help me in this regard. My hathway smart card no is[protected].
With regards
Pramod lath...

Hi, my account no. [protected]. I need to relocate within the city (Bangalore) when i requested hathway to transfer my internet connection, they informed me that the broadband service is not available in the new location hence i have to disconnect the service. However when i asked them what is the procedure to disconnect they told their billing and technical team will call me back.

However even after i followed up with customer...

Sir my name is shaikh hafeez i am from purna, district-parbhani i have gtpl cable service at home. Trai has set ncf is 130+gst=153 and then customer which channel want to choose they can choose but our cable provider taking two diffrent ncf first 153/-rs has trai set and second is 20/-rs. If i take just 1 channel cable operator adding two ncf and not giving gst bill to us it is request to you please take some strictly action agains them as...

Vc no.[protected]

I am using hathway cable from 29th september, 2018 and paying rs. 310 per month to their agent as pre paid.in the month of february and march 2019 they recharged by their own without my consent and mostly provided not usefull channels and got disconnected by 18th of march, 2019.
After selecting the plan for april they are demanding payment for last two months also else they will not recharge the...

Sir, hathaway cable karnataka is not following the new rules. And they are not giving prompt service to the customer. They have own packages. For example simply people asking about color tv packages or sony tv packages. But hathaway asking us pay 310 rs and choose your choice of channels. How about this nonsense. Sir please take complaint immediately....

Hello,

My hathway digital tv account no :[protected]. I have recharged my account with 313 rs on 19th april but still i am not getting programs in my tv. Below are the recharge details

Rs 313.92 debited from a/c *4084 on 20-04-19 to vpa billdeskpg. [protected]@icici (Upi ref no[protected].

I called your technicians many times but no use. Hence kindly take necessary action on it asap...

It is a very bad experience i had lost rs.425
I applied for new connection 1 week back paid rs425 upfront till now connection
Not installed
Called customer care for cancellation and placed cancellation request the customer executive said i am not going to get refund
Due to company policy
I can say there is no values trust against this company this like 420 i have been cheated by tele collers...

I had a Hathway Broadband connection which I wanted to cancel and I told the customer care representatives multiple times and provided them all the details. Even after all this they still call me multiple times throughout the day and remind me about my renewal.

No action has been taken regarding connection closure even after 3 months of requesting.

Broadband A/c Number: [protected]
Location: HSR Layout,...

I had applied for gtpl fiber broadband connection with 40mbps plan. They gathered and collected all the information/docs and payments first and then they have installed regular broadband connection instead of fiber. I tried to adjust myself with regular connection (40mbps) but i had never get a good speed.

Attached is the screenshot of my speedtest when i have a speed of 40mbps

I had registered complaint for...

Hi,

Immediately stop sending all your messages to my registered number to the disconnected account [protected].

I am getting the below nusence messsages daily. If not stop sending, i will contact consumer court as you are creating harassment..

Pay rs.425/-& get 1000gb on renewal of hathway ac no :[protected] for info pls call on[protected] applicable on 21st apr19 t&c...