Hathway Complaints & Reviews

I got call from operator and he took 2289 for 3 months diamond plan on 26.4.2019 i. E yesterday only... And operator came and said to me no installation can be done here as we do not have fibre box here... He came on bike and run away... And then he did not pick my calls... Hathway is very big cheater... I spoke to hyderabad main office they did not do anything... I have all the bills paid online as... Please never trust hathway

Hello,

I have hathway broadband prepaid connection and recharged it for 3 months in advance including month of april 2019.
I raised the connection shifting request with hathway broadband bangalore on 8th april 2019. Its been 19-20 days now hathway broadband setup is not relocated at my new location.

Every time, i call customer care about my connection shifting request, i get either of these answers -
1. Ma’am it will be done today or tomorrow.
2. Ma’am our team will check the hathway broadband feasibility in your area.
Any broadband provider needs 20 days to just check the broadband connection feasibility???

Till date i am waiting for the call/response from the hathway broadband team.

I raised a concern with hathway broadband nodal officer on 19 april 2019 (I. E. Last friday) but unfortunately no action is taken yet.

Broadband provider should understand pain customer is facing without internet.
It has impacted my day to day activities (Personal as well as professional work) very badly. I am not able to use the internet services for which i have already paid.

Ticket #[protected]m315758.

Please check the attached screen shot for more details.

Thanks

My account id is [protected].
I relocated to the same area in kondapur. It is just 0.5 km.
While doing renewal, you agent said they will shift the connection to the new place. I specifically asked the question regarding shifting to new location.
But now technicial is saying the area is non feasible. He said amount will be refunded.
But nobody is responding about my refund.

Gtpl is operating t. V. Channel company in our area i. E. Godrej garden city, jagatpur, ahmedabad 382470. This t. V. Channel operator is not allowing us to select t. V. Channel [ on a-la-cart basis ] as per our choice. They are compulsorily charging rs.130+100 =230 and single channel choice [i. E. One channel from sony + one channel from zee + one channel from starplus is not allowed. But as per trai orders every consumer is free to take whatever channel they like.

Dear sir.

Your reference :account no. [protected], card no.[protected] and card no.[protected]

Please be informed that that i have paid for “times bouquet”, but i am not able to view “times now” channel no. 250.
In this connection i have lodged complaints on 20th, 21st and 22nd april 21019, bearing nos. C 69398, w 509908 and c71231.
I regret that till date no action has been taken.

Let me also add that your call center [protected] responds “your call is very important to us” but calls gets disconnected after 6 to 7 minutes without being answered and one has to make 3 to 4 attempts to talk to the concerned executive. Suggest you improve the call center service also. Thanks.

Yours truly,
Jal sethna

Hi team,
I purchase internet services from hathway broadband more than 2 years agon with account number [protected] after some days uses, a sales person from their team came and told us we have another good schemen i will give you new connectin and close old one, we agreed, he by mistake gave us new account with wrong name new account no. Is [protected], actually it was not mistake he did it purposefully, we struggled to change the name first, and we were using inky new account. We went out of india but new account was being used, suddenly after some days i received invoice for old account and i sent mutiple emails to close that account but few months ago hathway firghtened us through some calls to pay 10000rs+ amount for old account and we paid also and hathway didn't close that account and again asking us for more money and new account we wre paying continuously. Now i want tat bth account should be closed and when we not used old account since more than 2 years we should get our 10k + rs as well as all accounts should be closed immediately.

It is not clear what is closure process and they say it takes more than a month but their billing does not stop. I am really not sure why can't they stop connection as easily as they give new one.
I opted for pre paid service than how come they continued old connection and asked me for charge.
Their departments don't have any coordination and they don't reply to emails.

There is no escalation email id also.

Please help.
Hathway feedback on site also doesn't work.

I've taken prepaid broadband connection on 2nd april and since then the nightmare started. It haven't worked for a day properly. Everytime i call their customer service, they say that they would send their engineer in 24 - 48 working hours and no "engineer" would turn up. And it has completely stopped working on 16th of april and since then i've been chasing them to get it fixed. No "engineer" turns up and they claim that as per their policy, they wouldn't refund even though when they does not provide service. It really took me these many days to understand the way hathway team is scamming people with all their wrong product specifications (I paid for 50mbps connection, it doesn't even come 50 bps speed in fact) and they give a deaf ear when any customer raises a complaint. This is how hathway is cheating with their "prepaid" plans.

I have a hathway broadband connection for 2 years. I have shifted the house to new location which there is no hathway network. However, i am getting at least 8-10 calls every day since then from hathway. Inspite of multiple requests to the sales representative, i am still getting calls. Moreover, the calls are coming from more than 20 different mobile numbers, which i have blocked individually. Request you to stop this harassment. Today received the call from this number ([protected]) and i asked how many times will you call in a day and shez replying rashly and saying we will call what ever you want you can do.
Please take action and request to stop this newsense.

Dear sir i have odged my complaint with hathway by many mails but they are not responding and their operator has disconected my service since 17/4/2019 without giving me any reason. I wrote many mails and contacted them on their toll free numbers but they are silent. How can you help me in this regard. My hathway smart card no is[protected].
With regards
Pramod lath

Hi, my account no. [protected]. I need to relocate within the city (Bangalore) when i requested hathway to transfer my internet connection, they informed me that the broadband service is not available in the new location hence i have to disconnect the service. However when i asked them what is the procedure to disconnect they told their billing and technical team will call me back.

However even after i followed up with customer care multiple times, i am yet to get any call back from them.

I had paid money for 6 months package and after 2 months o[censored]sage i will be disconnecting. Hence when i asked about the refund, the one of the customer care executives told that i will get back pro-rated basis refund and the billing team will call me back for refund details.

But there is literally no communication from hathway side.

I want to disconnect the service by april 26 2019.

Sir my name is shaikh hafeez i am from purna, district-parbhani i have gtpl cable service at home. Trai has set ncf is 130+gst=153 and then customer which channel want to choose they can choose but our cable provider taking two diffrent ncf first 153/-rs has trai set and second is 20/-rs. If i take just 1 channel cable operator adding two ncf and not giving gst bill to us it is request to you please take some strictly action agains them as soon as possible following are cable provider contact details.

Name:-nandu & raju
Cable provider co :-[protected], [protected]
Cable :- gtpl
City:- purna 431511
District:- parbhani 431401
State :- maharashtra

Vc no.[protected]

I am using hathway cable from 29th september, 2018 and paying rs. 310 per month to their agent as pre paid.in the month of february and march 2019 they recharged by their own without my consent and mostly provided not usefull channels and got disconnected by 18th of march, 2019.
After selecting the plan for april they are demanding payment for last two months also else they will not recharge the box.

Sir, hathaway cable karnataka is not following the new rules. And they are not giving prompt service to the customer. They have own packages. For example simply people asking about color tv packages or sony tv packages. But hathaway asking us pay 310 rs and choose your choice of channels. How about this nonsense. Sir please take complaint immediately.

Hello,

My hathway digital tv account no :[protected]. I have recharged my account with 313 rs on 19th april but still i am not getting programs in my tv. Below are the recharge details

Rs 313.92 debited from a/c *4084 on 20-04-19 to vpa billdeskpg. [protected]@icici (Upi ref no[protected].

I called your technicians many times but no use. Hence kindly take necessary action on it asap

It is a very bad experience i had lost rs.425
I applied for new connection 1 week back paid rs425 upfront till now connection
Not installed
Called customer care for cancellation and placed cancellation request the customer executive said i am not going to get refund
Due to company policy
I can say there is no values trust against this company this like 420 i have been cheated by tele collers

I had a Hathway Broadband connection which I wanted to cancel and I told the customer care representatives multiple times and provided them all the details. Even after all this they still call me multiple times throughout the day and remind me about my renewal.

No action has been taken regarding connection closure even after 3 months of requesting.

Broadband A/c Number: [protected]
Location: HSR Layout, Bangalore - 560102

I had applied for gtpl fiber broadband connection with 40mbps plan. They gathered and collected all the information/docs and payments first and then they have installed regular broadband connection instead of fiber. I tried to adjust myself with regular connection (40mbps) but i had never get a good speed.

Attached is the screenshot of my speedtest when i have a speed of 40mbps

I had registered complaint for 18 times to get my speed issue resolved but every time they say our technical team will visit your location. Till date nobody has visited the site & they automatically close my service request in 24 hours without fixing the issue. This happened to me every time. This clearly means that they dont care about the customers and are real fraudsters.

If there is a way to give negative stars then i would prefer to give them minus -5*

Guys use your mobile data instead of gtpl. It will be more convenient.

Thanks,

Hi,

Immediately stop sending all your messages to my registered number to the disconnected account [protected].

I am getting the below nusence messsages daily. If not stop sending, i will contact consumer court as you are creating harassment..

Pay rs.425/-& get 1000gb on renewal of hathway ac no :[protected] for info pls call on[protected] applicable on 21st apr19 t&c

I have contacted to gtpl customer service and they registered my complain
Complain no. - 1362371.
Talked 4 to 5 times till yesterday and they told me that they will solve the the problem. And today one of executive ms. Urvashi has told me that they can not solve it and even when asked to talk with senior she said i can't talk with senior.

Tell me about this ridiculous response.

I hope i will get proper response from gtpl.

Hi team,

I have request to relocate my broadband connection to mt new place and i have an active plan till 20th may. It's been 5 days since i have raised a complaint and i do not have any response from your team. Ticket number i was assigned is '16042019m436553'. I have been calling them very single day and all they do is ask my name, current and alternate mobile number. No one from the technical team has approached me explaining the delay in processing my request.

I was fed up with the way they are treating me and tried to check how they would treat new customers and raised a request for new connection. I got 5 calls from the technical team in 40 mins. This is pathetic. I'd get calls for renewal 3 times a day when i still have around 20 days of active subscription, call me 5 times in 40 mins to issue a new connection and don't pay heed to the existing customers. Do you think it is just?