Hathway Complaints & Reviews

Hi, my account no. [protected]. I need to relocate within the city (Bangalore) when i requested hathway to transfer my internet connection, they informed me that the broadband service is not available in the new location hence i have to disconnect the service. However when i asked them what is the procedure to disconnect they told their billing and technical team will call me back.

However even after i followed up with customer care multiple times, i am yet to get any call back from them.

I had paid money for 6 months package and after 2 months o[censored]sage i will be disconnecting. Hence when i asked about the refund, the one of the customer care executives told that i will get back pro-rated basis refund and the billing team will call me back for refund details.

But there is literally no communication from hathway side.

I want to disconnect the service by april 26 2019.

Sir my name is shaikh hafeez i am from purna, district-parbhani i have gtpl cable service at home. Trai has set ncf is 130+gst=153 and then customer which channel want to choose they can choose but our cable provider taking two diffrent ncf first 153/-rs has trai set and second is 20/-rs. If i take just 1 channel cable operator adding two ncf and not giving gst bill to us it is request to you please take some strictly action agains them as soon as possible following are cable provider contact details.

Name:-nandu & raju
Cable provider co :-[protected], [protected]
Cable :- gtpl
City:- purna 431511
District:- parbhani 431401
State :- maharashtra

Vc no.[protected]

I am using hathway cable from 29th september, 2018 and paying rs. 310 per month to their agent as pre paid.in the month of february and march 2019 they recharged by their own without my consent and mostly provided not usefull channels and got disconnected by 18th of march, 2019.
After selecting the plan for april they are demanding payment for last two months also else they will not recharge the box.

Sir, hathaway cable karnataka is not following the new rules. And they are not giving prompt service to the customer. They have own packages. For example simply people asking about color tv packages or sony tv packages. But hathaway asking us pay 310 rs and choose your choice of channels. How about this nonsense. Sir please take complaint immediately.

Hello,

My hathway digital tv account no :[protected]. I have recharged my account with 313 rs on 19th april but still i am not getting programs in my tv. Below are the recharge details

Rs 313.92 debited from a/c *4084 on 20-04-19 to vpa billdeskpg. [protected]@icici (Upi ref no[protected].

I called your technicians many times but no use. Hence kindly take necessary action on it asap

It is a very bad experience i had lost rs.425
I applied for new connection 1 week back paid rs425 upfront till now connection
Not installed
Called customer care for cancellation and placed cancellation request the customer executive said i am not going to get refund
Due to company policy
I can say there is no values trust against this company this like 420 i have been cheated by tele collers

I had a Hathway Broadband connection which I wanted to cancel and I told the customer care representatives multiple times and provided them all the details. Even after all this they still call me multiple times throughout the day and remind me about my renewal.

No action has been taken regarding connection closure even after 3 months of requesting.

Broadband A/c Number: [protected]
Location: HSR Layout, Bangalore - 560102

I had applied for gtpl fiber broadband connection with 40mbps plan. They gathered and collected all the information/docs and payments first and then they have installed regular broadband connection instead of fiber. I tried to adjust myself with regular connection (40mbps) but i had never get a good speed.

Attached is the screenshot of my speedtest when i have a speed of 40mbps

I had registered complaint for 18 times to get my speed issue resolved but every time they say our technical team will visit your location. Till date nobody has visited the site & they automatically close my service request in 24 hours without fixing the issue. This happened to me every time. This clearly means that they dont care about the customers and are real fraudsters.

If there is a way to give negative stars then i would prefer to give them minus -5*

Guys use your mobile data instead of gtpl. It will be more convenient.

Thanks,

Hi,

Immediately stop sending all your messages to my registered number to the disconnected account [protected].

I am getting the below nusence messsages daily. If not stop sending, i will contact consumer court as you are creating harassment..

Pay rs.425/-& get 1000gb on renewal of hathway ac no :[protected] for info pls call on[protected] applicable on 21st apr19 t&c

I have contacted to gtpl customer service and they registered my complain
Complain no. - 1362371.
Talked 4 to 5 times till yesterday and they told me that they will solve the the problem. And today one of executive ms. Urvashi has told me that they can not solve it and even when asked to talk with senior she said i can't talk with senior.

Tell me about this ridiculous response.

I hope i will get proper response from gtpl.

Hi team,

I have request to relocate my broadband connection to mt new place and i have an active plan till 20th may. It's been 5 days since i have raised a complaint and i do not have any response from your team. Ticket number i was assigned is '16042019m436553'. I have been calling them very single day and all they do is ask my name, current and alternate mobile number. No one from the technical team has approached me explaining the delay in processing my request.

I was fed up with the way they are treating me and tried to check how they would treat new customers and raised a request for new connection. I got 5 calls from the technical team in 40 mins. This is pathetic. I'd get calls for renewal 3 times a day when i still have around 20 days of active subscription, call me 5 times in 40 mins to issue a new connection and don't pay heed to the existing customers. Do you think it is just?

I am having acct no [protected] of my cable tv in dadar, mumbai. They are not allowing me to choose broadcasters channel online. Eventhough i have paid all my earlier dues, they are wrongly showing pending payment in my online account. Because of that, i can not choose channels, which i want. Their representative is forcing me to take hathway pack, which is costly.

I wanted to renew my subscription and also apply for hathway broadband service. Called up customer care atleast 7 days in a row, 3-4 times a day. No damn response. So a month goes by, i get 15 calls from 15 different people regarding my issue asking me to renew my subscription. Explained atleast 7 times to different people, still getting calls from those #. Told them to register in their system that i'm never getting service from them neither am i ever recommending the same to anyone, ever. Rather, i'm going to go aggressively against getting that connection and judge everyone who does get it. It's the stupidest, most nonsensical customer care ever and you need to be high on some stuff if you think otherwise.

We have tried to contact our hathaway cable operator like 1000 times, but they are not responding to our calls. If they are responding then they are saying that they will come and see but no one came yet and checked what is the issue. Also, they are saying if you want then you can cut the cable connection as we people are busy and we are not here to attend if the cable is working or not let me know who is responsible for that then? Once you take hathaway connection you will not get any services after that?. Till now our cable is not working and it is showing contact your operator. I want necessary action to be taken immediately. Also, they took money for the whole month but we still didnt got our connection.

I am a gtpl broadband customer facing issue of broadband connectivity for last 15 days. Everyday i am calling up their customer care and they close the request without any resolution. Everyday i talk to their executives and it seems like they are reading again and again same script. Everyday i call them and they say your complain will resolve but everyday from evening my net is not working. This is clear case of fraud and cheating, they have taken money and now not giving service also.

Dear hathway i have taken cable connection from your service provider value vision network (Located at ms palya-vidyaranyapura road) who had told to give 6 months free hd channels from hathway from 15 nov 18 to 15 may 19 and taken 3500/- cash but only after 5 months it has discontinued the services telling that hathway had stopped the free plan and asking for further money to subscribe the channels

I am a GTPL broadband customer facing issue of broadband connectivity for last 15 days. Everyday I am calling up their customer care and they close the request without any resolution. I also asked refund for 3 months as i have paid advance money for 6 months but they are not paying my money back stating they don't have refund policy. This is clear case of fraud and cheating, they have taken money and now not giving service also. Registered contact no with GTPL is [protected]. You may call me for.any clarity at [protected].

I have took the internet connectivity from hathway broadband, hyderabad for six months and from february i am facing internet connectivity issue and has raised multiple requests regarding the same. None of the issue was solved and i am facing the same issue daily.

Payment was made for six months, internet is active till august and there is no one to look after the issue.

Hi all,

Please be informed that we have taken the hathway connection (A/c no: [protected]) in ejipura and had done the recharge for 6 months. Within less than one month of time we have relocated to ajr layout, munekolala and had requested for the reinstallation of the connection.

But we have received a reply from the concerned department saying like the connection cannot be installed as it was not under their area and there are not even going to pay the refund for the remaining five months or even the reinstllation of the connection.

Kindly help us in resolving this issue and please do the needful as earliest as possible.

Same thing is happening with me. Hathway is constantly harrassing to continue services for account [protected]. I kept telling that i have left the city. I have left the city a while back and have no pending dues with hathway. I had called and requested closure. They never mentioned at the time that the modem has to be returned. And now i am getting notifications that i should return the modem or else they will take legal action. This is truly shocking.