Hathway Complaints & Reviews

What the hell and where is your services. You want money on time but never give services. When keep on calling your customer care executive they ask me to call back. When again tried to call the same issue. When tried calling my operator the busy person is not even answering call from yesterday. What the hell is happening. Why is no one in the hathway is not working and keep on asking money

I have called multiple time to customer support team. No one answers call. I have called and sent wattapps msg to sabha dwivedi but he did not have the courtesy to call back or reply. His number was list and support agent. I am and existing customer of hathway cable tv. Request some one from hathway team to respond back to me.
Deepak [protected]

Dear sir,

Regarding the subject as you know that trai made rules regarding cable channels selection.in which customer is free to select any channels in 100 fta channels except 25 channels of dd.

This rule made by trai.

So i selected 65 fta channels (25 dd channels + 32 fta channels + 08 gtpl channel) + 23 channels broadcaster bouquet + 35 distributor retail price channels = total 123 channels and it's total price is rs.320/- with all taxes.

But gtpl vvcn (Vallabh vidyanagar, anand) cable operator is not allowing customer for ftp channels selection which is also available on it's plateform.

Gtpl vvcn is forcing to customers for channels pack which is made by gtpl vvcn.
I already gave my selection of channels list (It cost is rs 320/- with all taxes) to gtpl vvcn but they refuse to accept my channels pack.

So please tell gtpl vvcn to accept my list and starts my cable service.

My cable service is stopped from dt - 07/03/2019 without prior informing me.

I hope that you help me in this regard.

Thanking you
Pinkesh patel

Dear concern,

Hathway services are getting worst day by day although the amount is paid to them every time correctly they often disconnect the service for 2 or 3 days in a month. Since past 4-5 i have no services. Raised a service request but still the field executive is not assigned for my concern. Called them waited for 24min but no response. Every day after work i have to come and start calling them and ask what is going on for which they always say today end of the day issue will be resolved. Imagine you paying good amount to service providers and they taking you lightly and not doing anything

Ticket number: 13032019m927516
Date of incident created:[protected]

I live in peddar road and rahul is our hathway operator guy. We have 3 tv’s in our house and our operator has been playing the fool since many months now. Everytime literally the rahul fools is about some problem being in the cable system due to which our channels are blocked or not working. And he will keep promising us about how he is solving the problem and the cable will start in half an hour now. We are disgusted and tired of him. Hathway is only extorting money every month from us for tv which literally we never ever get to see due to fault in the system as always told to us by rahul. H is a cheat and is only fooling us everytime. Either hathway connectivity and service is extremely poor or our operator rahul is only lying and cheating us, asking us to pay for some new plan every other month. We are so frustrated now that we want to port and switch to tata sky but our cable operator still has no shame and just doesent care. I hope and expect some strong action taken against him or i would just assume that hathway indeed has the poorest connectivity and not upto the mark which would give me a better reason to port and switch my cable for all my 3 tvs and for all our 3 relative flats who also have the same complaint. Kindly revert back

My customer id is [protected], the cable runs over from one end of the lane to other, when ever any heavy duty vehicle pass by, the cable is disconnected, number of times ending up with no internet, after many complaints it gets fixed, and speed is worst, but they only promptly call for renewal, never bother about service they are providing. Customer care number doesn't work, even if it works it takes 12 to 18 minutes to reach an executive. Really pissed off.

The wifi is not working since 5 hours i tried restarting it by pressing its on and off button but still it is not working pls do something about it. We have paid a high amount of money for 1 year’s connection for 20 mbps net can u give us any solution or anything that we can use to enable our router? The router is on but when we try to use any internet material with wifi enabled on then it says no network connection or the page does not open

At shriram smrithi apartments bidaraguppe, attibele sarjapur road hathway customers are planning to switch over to airtel, tata sky because of the local service provider akshay (I) pvt ltd. Nagging problems almost every day with long hours of no transmission is the problem. They most often switch off the phones. The payment card of the service provider reflects the name :

Akshay (I) pvt ltd; another name sri venkateshwara digital cable tv services
Tel nos [protected]; [protected]

For your consideration please

I had a hathway connection in bangalore which i discontinued 8 months back. I still get calls every now and then from hathway about broadband plans and reactivation. Even after asking to discontinue calling me, mailing their nodal officers, i still get these calls and they have become really frustrating now. Please remove my number from your database!!!
Please inform me by mailing once/if done.

Phone - [protected]
Mail - anand. [protected]@gmail.com

I have gtpl cable connection, they are not providing us channel selection option as we required, they insist us to select there choice pack which is higher rate then individual bundle pack as shown in trai site including taxes. I have asked gtpl customer care, they informed me that i should select the packages as they provide not my choice packages from list of trai channel selection bundle.

Have paid subscription for acnt no [protected] on 13mar at 3pm for 2 VC cards . Ack of this payment rec'd by sms at 6pm . Till now 8pm 14Mar19, no channels can be seen and only get message to contact cable operator who is absconding since 1 month from our Colaba mumbai 5 area.
Customer care helpline [protected] keeps u on hold for 10min n rhen disconnects!
This is daylight loot n no responsible person avlb . Many such residents in our area are facing similar, after paying vamoosh.
Please help.
[protected]@mesina.in

I have called and notified hathway several times during 4th -6th november 2018 while i was moving out of pune to come and collect the router and close my account.

The hathway employee who was supposed to come and collect it kept pushing it and did not come to collect the router. Finally, on the day of my departure, when i gave him a call, he asked me to give the router in the security office in my society and said that he would collect it later, which i did.

After a couple of months, i have been getting harassing calls from hathway threatening me to submit the router / modem to which i said i already gave it as per what was communicated to me by their employee. I have the mobile number and details of the the employee and i am sure that my call records will validate my claims.

It is not my problem that their employee has mis-communicated information and has not collected the router despite multiple calls. It is the responsibility of hathway to ensure they provide satisfactory and prompt customer service and act professionally.

Today, i received an email notice from hathway asking me to submit the modem within 15 days or they will take legal action which is unacceptable and disgusting. Please help me resolve this issue.

We have paid yearly amount butgtpl provider has block my services. L am contacting provider but he is not giving proper answer & not solving my problem kindly needful & take action gtpl provider as i have taken three connections in house & have paid advance to provider he haven’t give any receipt & he block any ones connection every month. When we complained him he always do same at every months. I am really tired by gtpl provider. They have distribute area in city& nobody will attend this problem & we no option with this provider please do needful.

Hi,
I have applied for the new connection in peerzadiguda, hyderabad and paid amount: 3, 179/- on 19th feb 2019.
And i received a/c no [protected].
But same day evening technician called me and said that there no feasibility in my location to provide service so he said that he will process for the cancellation.
And next day (20/02/2019) i got confirmation msg stating that due to technical reasons we were unable to process your request for new connection. And refund will be happened within 15 days.
From last 4 days i am trying to contact customer support through mails and phone call but no one care to provide the status details.
Why you only shows interest in getting new connections and when you fail to give connection due to your technical issues, why don’t you people don’t respond.

I just want to know when will my i receive refund.
Did i done mistake by opting hathway broadband??

Regards,
Ravi kumar m

My hathway account no is [protected] and i request the company to disconnect my services immediately. I had also submitted a service request regarding this in the hathway broadband app 2 weeks ago but no one has come to collect the modem. I send u this mail so that im not billed unnecessarily by hathway. As i have stopped using the net connection already.

Hi team.

I was using hathaway broadband since 2017 buy now they are creating problem. Below are the issue which i faced.

1- i had issue with speed. So call customer service and they sent engineer after 5 days of escalation.

2- in 1 feb 2019 i recharge my wifi as per my renewal date. And it was for 30 f
Days. But they gave 28 days only. So i card customer care asked for increase my date. They asked 72 hours to resolve but after that when i call back and talked with supervisor i got my 2 days back. For this issue they frustrated me.

3- after second issue when i recharge my wife via google pay app on 9 feb 2019. They told again 72 hours to fixed this but when i have given pressure they 24 hours but again same thing no solution. Again after 24 hrs i called they asked me 24 hrs more i have given that also but no use. Same thing again they asked first half of the next day. Which was 12 feb 2019 with willingness. So. I have given that also but no solution came up. I have told them that the case already escalated with higher level manager still they did not bother that.

Now they are asking me for make a payment again but i refused that and asked the reason they told money is not reflecting. So i told them i have spoken with google pay app customer care agent and i got information that payments has been done that day only {9 feb). Still they are not ready to listen. And asking why u make payment via google pay. So. I told them that i paid twice via google pay but nothing happens.

I spoke will all supervisor and escalation managers. Which name as below_

Maaz. Rahil. Asif they are supervisor

Sudarshan. Escalation manager

Please do need full with me. And punish all the culprit. As they are black spot on company.

Name - bhaskar misra
Phone no - [protected]
Account id - [protected]

Company name - hathway broadband

With regards
Bhaskar misra

I want to change my hathway plan update my current plan new intex3 15mbps pre 300gb mtly to gpon_indore_sdma_25mbps for acc no : [protected] so i have sent an email to [protected]@hathway.net and billing. [protected]@hathway.net email ids but no one replaying properly and satisfactory answer. I have sent mail five-time and also called on[protected] so finally, i have decided to disconnect all requests from hathway but for that also no one replying.
My account no is: [protected].

Whenever i switch on my set-up to watch cricket match in my tv and move to dd sports channel to watch it. I finds that dd sport isn't there and there is black screen. On the first day, when i noticed that i thought there would be any sort of technical problems that might be fixed soon and thatswhy, i checked that on the next day when there was no match and i found that there was dd sport and there was nothing like any black screen and i thought the problem that was there might have been fixed but actually there weren't any problems at all because after that day, when i checked that there was a same problem because there was match on that day then too i waited for the next match there were same condition. As per the judgement of Supreme court there should be a telecast of dd sports but there cable tv service provider infringes our right.

Hi team,

For a new connection for broadband, i have contacted to hathway and an executive visited my apartment for feasibility and i told them to check the internal cabling, since i have looped all the cables from internal so, i specified to check. Hathway executive told first its there, once i paid 1 week i didn't get any response, after lot of calls and i posted in twitter as well.
Finally after 1 week they came to provide the connection. Later they told there is no feasibility to lay internal cabling, then we said to cancel the connection. They confirmed the same on last week as the cancellation request raised, you will receive a confirmation in sometime. But still we didnt get any message or mail stating the connection has been cancelled and about refund. Please do the needful

I have been trying to search for specific channel packs on hathway website such as sony happy india pack or discovery pack of rs.8 etc, but i see that hathway has not kept such options open for customers to choose from. Also, they have removed so many sd & hd channels from a la carte which i am not able to select. I am looking for some regional channels here but i don’t see zee marathi or zee kannada channels. A month back i was able to see these channels under same category but not today. We are also not able to talk to customer care pune number as the toll number does not work most of the times. When connected we get the message as the customer care representatives are busy attending other calls and this goes on for next 30 mins or so. Service of this cable company is really upsetting and disgusting. They are also not sure of how the new trai plan works, when asked to their employees. Just hopeless service! Please take action against such service providers at the earliest if they want to survive in today’s fastest growing technology. It’s just matter of time that people won’t be needing their service anymore with other avenues or options available to people.