Hathway Complaints & Reviews

I have paid the amount for my new account activation rs.4748 for one year plan. The payment transaction is processed by phonepe app and hdfc bank account. The amount has been deducted from an account and i have transaction id and every transaction detail. Though, hathway is saying that they did not receive payment.

After sending multiple emails and complaints on call. No resolution has been provided and now they are not even responding to my emails.

I have cable connection of hathway k tv oom sai drishti network, gwalior.
In the month of february-2019, he has not provided tv channel as per our request given in form, and also chrge more monet. Also when we contected him through phone to change the plan in march-2019m he is not responding.
Name - manish khandelwal, 82-kherapati colony, gwalior-474009
Moile-[protected]

Respected sir/madam,

I kiran v jannu, my account number is [protected] and registered mobile number is [protected] and mail id is [protected]@gmail.com, first i requested for a new broad band connection on 10/2019, but due to local cable operators issue activation not done so i requested for refund on 12/02/2019, but till now my refund amount is not credited am requesting every day to your customer care number but response,
And customer care guys without my knowledge closing the tickets without any comments, and when ever i called to customer care i getting the same answer as our backend team get back to you, till now from any end i didn't received my amount
Please help me out of this...

Regards
Kiran v jannu

With due respect to new rules applied by trai and applicable to all cable and dth service providers, a customer is allowed to select only those channels which he/she wants to see. Gtpl is not providing this facility (A la carte). Their website is not working so we are unable to select channels. When i called gtpl customer care, i was informed that i will have to select a base pack which costs to rs. 230 per month, then if i want to add any channels then i will have to pay extra. I can select individual channels or buy a entire pack of broadcaster like zee, sony etc. But i must have to buy their own package. I requested that as per trai rules there is minimum rent of rs. 130/- + gst for 100 free to air channels. Then a customer can select channels of his own choice. But gtpl refuses to allow. Even gtpl navsari office person also advised to select their customized pack of rs. 390/-. They have designed packs in such way that a customer has to pay more to see all chanels and he is enforced to pay for those channels which he doesn't want to see. It seems that govt. Also supporting them, taking no actions.

Hathway Malda, West bengal is playing dirty politics by abandoning users to watch live telecast of cricket matches on DD national rather then that they are forcing us to buy their channel pack. Also when electricity is out no telecast is seen if told they say there is no generator facility you should wait until electricity comes. We have inverter buy no telecast is seen please do needful..

I have paid the subscription to hathway for channels of both cable tv today 28th february 2019 and still no connection despite both tv being kept on as per requirement.
No one picks up the phones provided, throughout the day and some not valid.
My vc # is[protected] for tv 1
Vc # for 2nd tv is[protected]

Transaction id
Hat47962c05a6f22
Amount 915.47

I have mistakenly paid 17770 rs to hathwy on 6th january 2019 and its been 2 months they are not giving my money back.
I am calling the customer care number many times and they always say we will give your money back in 15days and its almost 2 months has been completed and i haven't get back my money.
A/c no hathway - [protected]
Name holder name - shalini vaishnav
Email id - vaishnav. [protected]@gmail.com

Hi i am siddharth kumar verma since last 3 days i am calling the call center no one is responding everyone is saying tomorrow someone will come and do the installation, but no one is responding now they already charge me for three month amount also 3345 is the amount, even the agent also not responding positive regarding the installation. Please do some need full or return my money, you all are use less no one is care about the customer, this is the second time i am facing this issue. First time i put the request for the relocation but everyone is say that there is no hathway connection i personally check the hathway cable but everyone is useless in this case after that i have to take new connection and call the agent to verify personally and he generate the customer number also, after that no one is responding also i have paid 3345 in hathway.

On 26th Feb 2019 at 7.30 the compliant registered stating the internet is not working, the case id is 26022019W699239, we have been repeatedly calling the customer care, spoke with almost 6 executives, no body knows the problem, every body is assuring the problem will be fixed, but nothing happens until 12 PM today

I wanted to setup hathway broadband at my residence. There was no signal at my residence for broadband internet as per the technician. The devices were returned and the refund was not given. I visited the physical stores and several customer services calls were made. Payment date - 30 july 2018. Account no. [protected]. It's been 7 months and due to the company's poor customer service, i have been so frustrated. My tweets also go unanswered. Is this the way company harasses customers?

Servant good
12:07 pm (2 minutes ago)
To digital. Mumnodal

Sir
You told your team is working till today aapla family and fiction not given though twenty days passed. No sony or zee marathi

— forwarded message —
From: servant good
Date: mon, feb 25, 2019 at 9:28 am
Subject: re: only free channels
To: santosh sonawane - appellate
Cc: digital. Mumnodal, helpline executive

Sir
Please state the position as today

On thu, feb 21, 2019 at 2:21 pm servant good wrote:
Thank you for your response. First please ask new royal cable operator to keep complaint book and give complaint number. Ask your help centre to reply like you they do not reply for days. Nodal officer mum from last ten days though acct number, card number given
Give how long we must suffer

On thu, feb 21, 2019 at 11:42 am santosh sonawane - appellate wrote:
Dear customer,

We want to assure you that our cable tv team will address your concern at the earliest.

Regards,

Santosh sonawane

Appellate authority – maharashtra

From: servant good [mailto:[protected]@gmail.com]
Sent: thursday, february 21, 2019 11:39 am
To: mumappellate
Subject: fwd: only free channels

Sir

From last twenty days i am not getting my package uploaded on site and approved by you. Please compensate and refund my fees. Please study enclosed emails

— forwarded message —
From: servant good
Date: wed, feb 20, 2019 at 10:20 pm
Subject: fwd: only free channels
To:,,,,

Sir

Please open under letters

I am account holder no [protected] mumbai

My card no[protected]

Ten days back i uploaded my choice on the site of hathway

They started my package but after five days they blacken and started free channels. We have paid till march rs 350 per month

New royal cable have no system of giving complaint number

They took my complaint on phone today at 4.00 pm and assured to start my pagage after 6.00 pm by taking all details

Please refund our payment if you cannot serve us

— forwarded message —
From: servant good
Date: wed 20 feb, 2019, 4:34 pm
Subject: re: only free channels
To: digital. Mumnodal

Sir

Today again only free channels why my package channels blacken

Who controls channels

On mon 18 feb, 2019, 10:30 am servant good

Hathway customer service has assured me that hathway can provide connection in my area and given me with the link to pay the money.

I have paid rupees 3179/- on 18th december, 2018.

After paying the money, hathway has said that hathway couldn't give me the connection since hathway doesn't provide service in my area and assured me the refund of the money paid by me.

It has been 68 days since the amount has been paid and 54 days since the complaint has been raised.

There has been multiple emails and calls to hathway customer care, i have even appealed to hathway on their official twitter page and i have even visited the hathway office in hyderabd but still i didn't get the refund.

The person at hyderabad head office (Ho) says that customer complaint dealer (Cd) will deal with the issue,
But cd says that he will not look into the issue and ho should look into the issue.

Hathway's customer service is unwilling to resolve the issue, hathway's head office is unwilling to resolve the issue. Hathway's twitter handle doesn't look into the issue. Whom should i approach?

On searching online, i could see that there are many people who are having the refund issues with hathway.

I doubt that either hathway is intentionally not refunding the money or hathway is making interest on the customer money to be refunded.

I would like to say that, hathway has the worst customer support.

Kindly resolve the issue asap

Hathway tv cable service disrupted without any intimation. We bought package of 1 yr and services stoped since suddenly two weeks back.
I have filled an online form choose all channels but yet have service hasnt been activated. I’ve made server calls to the call center, main office even cable technicians. No one seems to answer their calls.
I hope you look into this matter as soon as possible.

My hatway cards numbers are as follows:-

[protected]
[protected]

Hi team,

I have closed the account and i don't need any services from you people. Please stop calling and sending the irritating messages. If you people getting money by calling or sending to reach your target its going to be a serious issue you people need to face it.

And moreover you people not providing the good service. First try to call your technical team and give them the proper training.

I had renewed subscription for my cable service in sept 2018 by paying an annual amount of approx rs 5000. Pursuant to trai order i also selected my bouquet of channels recently. However, 15-20 days ago all pay channels stopped working. I also wrote an email to the nodal officer on feb 16 but have not received any reply.

Yesterday, ie feb 25 i finally got through to their call centre number and after explaining my issue for over half an hour, some channels started working and was told the others would start working after 2 hours. However, not satisfied by the reply i asked for a complaint to be registered about my matter and asked for a complaint number for future follow up. I was told that a complaint is registered only if after two attempts to resolve the matter online and a complaint was refused to be accepted.

The customer care number given for their bombay office is only ringing and on the website hathway.com also the register complaint link is not working. Only a blank page appears when one clicks register complaint.

Since the time trai has got in the new ruling, hathway has stopped servicing in spite of advance payment made to them, they do t even pick up the calls aocne last 10 days and have disconnected all channels.. There is no way to contact them.. And no complaints are being attended to.. Hathaway online complaint, there is no response.. Can this not be a police complaint for cheating their consumers? And it seems most of the hathway customers are suffering and have no where to get this sorted immediately

I had recharged my Hathway account No. [protected] for the broad band connection amounting Rs. 450. But nothing has been received on my part. Now, I could not even contact them nor they are replying for my mail. Kindly look into the issue and help me by either making the refund of Rs. 450 possible or by recharge of my broad band connection.

Further, I also request to kindly lookinto the matter and take serious action against this company since a number of customers are facing issues with this company.

I have taken 50 mbps plan nad paid for a full year. However most of the time either broadband is not working or even if it works speed is as low as 1 - 5 mbps. Very few time it works with 50 mbps speed. Already complained to customer compliant but after compliant it starts working for few hours and then again star giving trouble. Main problem is gtpl dont have any service office in maharashtra everything is been operated from customer service at gujarat and they every time i complain they have only one answer we will resolve it in 24hrs.

Under the festival offer i had applied for broad bank connection for my home for inr 399 monthly. With upfront payment for wifi and installation of inr1770. After a month they started billing me for inr 499 plus tax. When i complaint about this they started demanding for additional security deposit of inr 450. When i refused for this they started giving me threatening call to return the wifi device or bear the consequence without refunding my money. Now they have started visiting my home threatening to return wifi device else bear the consequence. Request you to help me get my money refunded and stop the threatening calls.

Dear madame/sir,
Myself ms. Rutu tawde, cable vc#[protected], has written mails of grievance to your consumer complaints forum as well as to hathway office.

Reason: lack of broadcast of channels and no customer support provided by hathway cable numbers and emails provided of help desk and nodal officers and ceo of compamy hathway.
Facts:1] paid annual subscription fee from sept 2018

Refer to my mail below, if hathway cannot provide us the service then please ask them to refund our subscription
Fee.

My contact numbers are [protected] and [protected]

Ms. Rutu tawde

Dear madam/sir,

Kindly note that i have an account with hathway for cable services and there is no reception of cable channels.

I have paid for annual subscription directly to hathway starting from september 2018.

Have tried calling hathway company executives and written to your nodal managers, and yet there is no response from hathway.

But today i have received a message that i need to subscribe to the channel.

My second query is about the new trai compliance rules and regulations, regarding that whom should i speak with as i have purchased an annual subscription.

Please can you request hathway cable team to contact and resolve the issue

Kindly assist urgently.

Regards,

Ms. R. Tawde
[protected]