Hathway Complaints & Reviews

I have cable connection of hathway k tv oom sai drishti network, gwalior.
In the month of february-2019, he has not provided tv channel as per our request given in form, and also chrge more monet. Also when we contected him through phone to change the plan in march-2019m he is not responding.
Name - manish khandelwal, 82-kherapati colony, gwalior-474009
Moile-[protected]...

Respected sir/madam,

I kiran v jannu, my account number is [protected] and registered mobile number is [protected] and mail id is [protected]@gmail.com, first i requested for a new broad band connection on 10/2019, but due to local cable operators issue activation not done so i requested for refund on 12/02/2019, but till now my refund amount is not credited am requesting every day to your customer care number but response, br...

With due respect to new rules applied by trai and applicable to all cable and dth service providers, a customer is allowed to select only those channels which he/she wants to see. Gtpl is not providing this facility (A la carte). Their website is not working so we are unable to select channels. When i called gtpl customer care, i was informed that i will have to select a base pack which costs to rs. 230 per month, then if i want to add any...

Hathway Malda, West bengal is playing dirty politics by abandoning users to watch live telecast of cricket matches on DD national rather then that they are forcing us to buy their channel pack. Also when electricity is out no telecast is seen if told they say there is no generator facility you should wait until electricity comes. We have inverter buy no telecast is seen please do needful.....

I have paid the subscription to hathway for channels of both cable tv today 28th february 2019 and still no connection despite both tv being kept on as per requirement.
No one picks up the phones provided, throughout the day and some not valid.
My vc # is[protected] for tv 1
Vc # for 2nd tv is[protected]

Transaction id
Hat47962c05a6f22
Amount 915.47...

I have mistakenly paid 17770 rs to hathwy on 6th january 2019 and its been 2 months they are not giving my money back.
I am calling the customer care number many times and they always say we will give your money back in 15days and its almost 2 months has been completed and i haven't get back my money.
A/c no hathway - [protected]
Name holder name - shalini vaishnav
Email id - vaishnav. [protected]@gmail.com...

Hi i am siddharth kumar verma since last 3 days i am calling the call center no one is responding everyone is saying tomorrow someone will come and do the installation, but no one is responding now they already charge me for three month amount also 3345 is the amount, even the agent also not responding positive regarding the installation. Please do some need full or return my money, you all are use less no one is care about the customer,...

On 26th Feb 2019 at 7.30 the compliant registered stating the internet is not working, the case id is 26022019W699239, we have been repeatedly calling the customer care, spoke with almost 6 executives, no body knows the problem, every body is assuring the problem will be fixed, but nothing happens until 12 PM today...

I wanted to setup hathway broadband at my residence. There was no signal at my residence for broadband internet as per the technician. The devices were returned and the refund was not given. I visited the physical stores and several customer services calls were made. Payment date - 30 july 2018. Account no. [protected]. It's been 7 months and due to the company's poor customer service, i have been so frustrated. My tweets also go unanswered....

Servant good
12:07 pm (2 minutes ago)
To digital. Mumnodal

Sir
You told your team is working till today aapla family and fiction not given though twenty days passed. No sony or zee marathi

— forwarded message —
From: servant good
Date: mon, feb 25, 2019 at 9:28 am
Subject: re: only free channels
To: santosh sonawane - appellate
Cc: digital. Mumnodal,...

Hathway customer service has assured me that hathway can provide connection in my area and given me with the link to pay the money.

I have paid rupees 3179/- on 18th december, 2018.

After paying the money, hathway has said that hathway couldn't give me the connection since hathway doesn't provide service in my area and assured me the refund of the money paid by me.

It has been 68 days since the...

Hathway tv cable service disrupted without any intimation. We bought package of 1 yr and services stoped since suddenly two weeks back.
I have filled an online form choose all channels but yet have service hasnt been activated. I’ve made server calls to the call center, main office even cable technicians. No one seems to answer their calls.
I hope you look into this matter as soon as possible.

My hatway cards...

Hi team,

I have closed the account and i don't need any services from you people. Please stop calling and sending the irritating messages. If you people getting money by calling or sending to reach your target its going to be a serious issue you people need to face it.

And moreover you people not providing the good service. First try to call your technical team and give them the proper training....

I had renewed subscription for my cable service in sept 2018 by paying an annual amount of approx rs 5000. Pursuant to trai order i also selected my bouquet of channels recently. However, 15-20 days ago all pay channels stopped working. I also wrote an email to the nodal officer on feb 16 but have not received any reply.

Yesterday, ie feb 25 i finally got through to their call centre number and after explaining my issue for...

Since the time trai has got in the new ruling, hathway has stopped servicing in spite of advance payment made to them, they do t even pick up the calls aocne last 10 days and have disconnected all channels.. There is no way to contact them.. And no complaints are being attended to.. Hathaway online complaint, there is no response.. Can this not be a police complaint for cheating their consumers? And it seems most of the hathway customers...

I had recharged my Hathway account No. [protected] for the broad band connection amounting Rs. 450. But nothing has been received on my part. Now, I could not even contact them nor they are replying for my mail. Kindly look into the issue and help me by either making the refund of Rs. 450 possible or by recharge of my broad band connection.

Further, I also request to kindly lookinto the matter and take serious action against...

I have taken 50 mbps plan nad paid for a full year. However most of the time either broadband is not working or even if it works speed is as low as 1 - 5 mbps. Very few time it works with 50 mbps speed. Already complained to customer compliant but after compliant it starts working for few hours and then again star giving trouble. Main problem is gtpl dont have any service office in maharashtra everything is been operated from customer service...

Under the festival offer i had applied for broad bank connection for my home for inr 399 monthly. With upfront payment for wifi and installation of inr1770. After a month they started billing me for inr 499 plus tax. When i complaint about this they started demanding for additional security deposit of inr 450. When i refused for this they started giving me threatening call to return the wifi device or bear the consequence without refunding...

Dear madame/sir,
Myself ms. Rutu tawde, cable vc#[protected], has written mails of grievance to your consumer complaints forum as well as to hathway office.

Reason: lack of broadcast of channels and no customer support provided by hathway cable numbers and emails provided of help desk and nodal officers and ceo of compamy hathway.
Facts:1] paid annual subscription fee from sept 2018

Refer to my...

Respected sir/medam,

My name samiran kundu. My address is dss39/b, vidhyasagar pally, benachity, durgapur - 713213.
Vc no/mac id :[protected] and account number : [protected]

My family select some paid channels like, star jalsa bangla, star cricket 1 hindi, zee bangla and sony yay. But my cable operator don't allow my family watch this are channels. He told my family, i pay extra ncf amount rs. 20.00...