Hathway Complaints & Reviews

Hi,

I'm writing this complaint as the hathway broadband customer care and the technicians have been quite annoying for the past week till today. I have a connection under my father's name mr. K. V vijay kumar and my account number is [protected]. Everyday the internet goes offline and when we call the customer service they keep saying that it's a technical error and we have registered complaint. Will get back to you in 24 hours. The 24 hours never come nor the technical or any other kind of issue is still not solved. The above said is the very same dialogues told to me by the customer service agents for the last one week and i'm having the same issue on a daily basis. It's like i'm the consumer paying them the bills on a monthly basis with no fail, but for me to use internet i have to call them everyday. A very unprofessional service provided by the team. This is an indication that they do not have trained technicians or customer service agents in order to value the customer issues and action it out. But the bills arrive on timely manner and even reminders are given accurately even in delay for one day for payment. They claim that they provide number one service in india and they are the best, but in reality they are the worst service i have ever experienced.

Thanks

Sarath vijay

My customer id is [protected]. I have to disconnect my account. I have already made a complaint for this at customer service by making a call. I have no access to that location where i had hathway internet connection. I dont know about modem has submitted or not.. But still i get messages from hathway and my acconut on hathway.com is still active.. Ihave to close this account

I am from ahmedabad-gujarat

I have gtpl conenctin in my area.

Here gtpl cable operators r not allowing us to choose our own packages n even free channels also...

They are forcing us to take their own packages only, which are very expensive to us... Plz do the needful earliest so we can able to use cables..

Due to introduce of new guideline for cable connection rate is very high and trai chairman mr. R. S. Sharma said to that this new tariff plan more cheaper than before. What a joke made by trai chairman to cable connection user.

Hence, as per trai the mrp for network capacity fee is rs.130. Per month now cable operators are charging gst on that. As per definition mrp includes gst.

So why cable operators are cheating us?
Channel package requires to choose compulsory from them our choice of channels are not given to us do look into the matter

People used to play lesser amount prior to the new law of paid channels but now we have to pay much more for the channels we want.
The unclear policy of government has created problems for common people

Please do look into the matter...

My set top box details are as under :
Digital set-top

Model cisco 3410 dvb
Cisco pid. 4040160
Cisco tan.[protected]
Input. 100-250v~, 50-60hz, 0.5a
S/n. Ctbbjgnlb
Mac. 38c85c76d197

Swetang m shah
11/129, shanti apt., nr. Vardan tower, pragatinagar, ghatlodia-380063
Mobile = +[protected]

Dear sir,

I am ravindra my hathway digital cable tv ac no.[protected]
On 28/02/2019 first i recharged rs.310 (Kannada premium pack) on the time cable tv not activated. After recharging rs.153.40 (Kannada fta pack) on same day activated only fta channels.
Already complaint raised about this. But worst service from "hathway". Local hathway office is not supporting since we have paid through online.
Complaint no.
01032019w744050
When i called hathway customer care they tell us our server is down please call us after some time, since last 5 days same answer from them..
Please help me to get back rs.310 or activate those channels

Thanking you,

Thanking you,
Ravindra shetty
[protected]
[protected]@gmail.com

Gtpl connection problem,
I applied for internet connection for my flat in ambawadi (Ahmedabad), technician came, then due to not appropriate behaviour of the person, i requested them to take back the connection, i dont want it anymore. They are not refunding me my amount of 5500.
It has been 4thday, i dont have any response from them. Kindly help me with this.

Shivani gupta

Hi, i am nitin from hyd, sr nagar
I have been facing a lot of issues and i am currently using plan :

Fiber hd5 hyd 50 mbps qtrlyu

It has 5 times since i complained about my net connectivity which i was promised 50 mbps but i couldn't even get 1 mbps speed. On top of that when ever i am raising an issue, they would keepn ticket open and then close without any intimation.

I wonder how an isp like hathway recieves the customers this way. I got vexed up since last 3 months now if it is not resolved i had no other option then fighting legally battling in courts no matter how many years it takes...

Nitin karthikeya [protected]

I have subscribed gtpl for internet broadband service in oct. 18. For 6 months.

I have been suffering by no connectivity, poor qualities and delay in service.

In beginning frequently connectivity was not there. And i have complained so many time.

But now this is the height of delay and dissatisfaction from the company.

I lost connectivity on 14 jan. 19 and till today my connection has not been reestablished after complain by mail and customer care contact.

Today is 50th day of no connection and so no connectivity.

During this 50 days on 27th (14 days) i have shifted at new place and applied for shifting for broadband connection. But till date (After 50days) connection has not been reestablished.

In every mail and customer care contact same response "within 24 hours your complaints will be resolved but not yet.

Delay, poor services, poor customer service, poor quality were there. But now i am experiencing depressed and harreshment by the company.

I think now i have to file the case against the company for delay, poor services, poor customer service, poor quality, unconveniency by delay and harassment for 50 days.

Please do favor and guide me and give me justice by reestablishing my broadband internet connection and companssassion for unconveniency and delay in service.

Thanking you.

Yours respectfully
Manish vekaria
Vadodara gujarat
[protected]@gmail.com

P. S. - i have auto reply of mails and recording of customer care center calls and sms too. If required those can be provided.

Though i have taken the hathway cable net work connection, i not sure who the cable operator providing me the service is. When i went to the hathway office near ramaswamy circle in mysuru to know who my cable operator is, hathway office is unwilling to give me the complete details, not even the telephone number of the cable operator which i am told is mr pradeep. According to hathway, the cable operator's entity's name is raghavendra enterprises. On locating their office where there is no name board, one mr suresh who was present said the name of their co., is sagar enterprises, and operates from : 1019/2, srinidhi krupa, jayalakshmi vilas road, chamarajapuram, mysore - 57005.
Though mr suresh assured to get connected the channels i requested for, none of the free channels i asked for are operational even after about a month since my request in writing was given. There is absolute indifference and no one is responding properly. Further the boys working for the cable operator demand much more than what is stipulated as ncf charges.

From last 15 days officials from hathway not coming to collect channel subscription form and also not starting cable tv also and demanding rs 350 for free channel + additional amount for another paid channel eventhough we require only 44 channels including free channel
Our area seevice provider is
Sai snehal cable network running by amar shinde whose mibile no is [protected]
He is also not giving bills for monthly subscription also

I am your newest cx and its been 15 days with you guys and o am facing issues with my wifi connection very frequently.in the last 1 week there were 3-4 instances where there was issue with wifi connection upon calling your team they say there is a problem and ask me to wait 24 hours.
I am not happy man you have to do something regarding this because the only reason tp have wifi is not to have internet issues but if i am still facing the issue them what is the need of your network

My cable operator is not showing me those channel which are choosen by me instead he is asking me to choose those packs which are pre-decided by him.
Since last ten days my cable operator has disconnected my connection.
He is not showing the free channels too which are covered under ₹130.
When i choose chennels of my choice he said your pack will be started and after some times he disconnected the connection.
When i asked why u discontinued my connection he said the chennels u have choosed can't be continued.
To start ur connection u have to choose our predecided pack.
He is also not providing the bill of fees and gst which paid to view the chennels of my choice.

Fed up of calls i receive from hathway customer care.
I used to hold a hathway account. But i shifted my residence and terminated my hathway connection. So now i have nothing to do with hathway. But the calls are unstoppable! I have informed the customer care and have been patiently telling all executives to delete my no. From their calling list, but of no use. Its torturous and annoying. It is a case of mental harassment of customers.

I have been told on installation day that you will receive a call for activation but no one called, they started billing me without any service. I called multiple times to customer care and simple they saying it will get activated, it's been more than 4 days nothing happening and when i asked cc executive to transfer my call to your supervisor they simply put me on hold for 20 mins and disconnect the call. Very poor customer service. When i raised this concern to sales guy he asked me modem picture which i sent, later he replied they gave you wrong modem. Now who will change this and when will internet will up.

No internet is coming, for payment hathway will harass people but for service providing we have to call. Too many works i lost becaz of waste internet services. For this waste down internet charging huge compared to others. Tooo many mails i sent but no one responded.

They are charging fee for nothing.. No internet. They said 100mbps but not even 10kb im getting.

[protected]@gmail.com
I want a reply on this as soon as possible
First of all, our cable was cut so i filled up the physical form for channels and submitted. Now the person says we haven't got any update and hence it cant be implemented.
And hardly any channels are on. So i[censored] guys weren't ready and able to implement it, why arent all channels on?

Hathway Cable & Datacom — cable tv not showing dd sports

1 Review
Shyam Gokul Garden, Thakur Complex, Kandivali East, Mumbai, Mumbai City District, Maharashtra, India
Sujeet Katiyar on Feb 25, 2019
Submit a Complaint
Dd sports services were blacked out of 24 feb 2019 with intention of troubling people so that they should not watch cricket match n should subscribe to star sports channels. Before match it was blacked out 30 mins before and was not available throughout the match.

I am user of hathway and paying them inr 340/- per month so i am eligible of having access to all the free channels.

Kindly look into it.

Card no :[protected]
Digvijay mistry
[protected]

Service is not working
It shows please call cable operator /hathwayoffice to subscribe to this channel
I have already submitted form regarding the selected channels 20days before still it's not working
Yesterday I resubmitted the list of channels but still it's not working
Please check the issue and resolve my problem as son as possible
I also tried to call the operator as well as the Hathway office regarding this they didn't bother to resolve the issue

Today i had very bad experience with hathway cable tv as i paid 174 for fta channel and today i was watching one day cricket match in vs au in dd sports, however hathway blocked dd sports channel and when i talked with hathway customer care representative vikram he was very rude over the call and instead of providing resolution he was giving excuse

I have been going in gtpl office for selecting a la carte pack for tv channels as per trai new rules. They have already taken advanced money for 1 year. I have gone there three times but they are not giving me my choice of channels neither giving me refund. They ask me to come next day every time i go there, with new excuse. Sometimes they tell me that the circular is not there. Sometimes they tell me server is not working. Everytime they give me new excuse. I just cannot go there again and again just to select channels i want. Plus they do not have proper customer care service. They do not attend customers thoroughly.
And currently the pack i’m having is not of my choice. It’s of their choice. We have to put up with the tv channel packs they have selected for us. I think this is total injustice.
I request you to do needful regarding this.

The free channel like dd sports used to come everyday but recently when the india vs australia matches are coming at that particular time the channel goes blank and this is only happening when the india vs australia matches are coming and the rest of the time the channel is working great . i think the bad hand behind this is star network.