Hathway Complaints & Reviews

“the complaint against hathway digital cable tv - 17/03/2019".

I renewed the monthly pack cable tv on 28th feb 2019.

But after 8th mar 2019, no channels are not telecast. Regarding that raised complaint to customer care on 9th mar 2019 with the ref nos: 09032019c0375 & 09032019w866044.

But till as on today 17th mar 2019, not cleared. Everyday i called to customer care exective, they told as" it will cleared with in 24 hours".

Regards,

Venkat,
[protected],
Bangalore.

Hello sir/madam,

I have been using the tv cable service of hathway (Sai world link cable network) since 2017. Every month i was paying 330 rs for there service. Now i observed that they are taking extra charges during the filling of renewal form (As per trai regulation). Form has been submitted manually today[protected] in there dombivali west office. Before submitting the form i have checked calculated amount against the subscribed channel in http://www.hathway.com/Digital/OnlinePlanRequestForm
Where total amount was around the 250 rs. Including the gst 44 rs.
When i submitted the manual form they took to me 313 rs.
They were forcing me to pay 313 rs. They also took to me extra charge on feb-2019 as 380rs. But actual should be 330. Kindly do the needful.
I have subscribe below sd channels :

Discovery science
Fyi18
Living travelz
Living zen
Nat geo world
Nick jr
Star sport first
Zee talkies
Zee 24 taas
Sony
Discovery jeet
Colors
Zee tv
Star plus
Sony max2
Zee action
Movies ok
Star utsav movies
Aaj tak
Sony max
Mtv beats

Every alternate day the internet services are down. We have been trying to call the office but there is never a reply.

Today i visited the office past 3 p. M. The staff in an extremely unprofessional manner said to come at 4 p. M. As the office is closed for lunch. Lunch? Till 4 p. M.

A few days ago i had visited the office of 'sri saainath cable and internet services pvt. Ltd.', and found another consumer with a similar complaint.

Request your urgent attention on this matter.

Hi!, i'm a hathway customer with acc. No. [protected] & requested hathway call center to either downgrade my existing broadband plan or convert it to postpaid plan from existing prepaid. Both the things were denied by the customer care claiming it as a hathway policy.

Very sad part of hathway.

Why people make such things to only upgrade to take money.. No option purposely to loot money.

I have procured a digital cable connection of hathway through ajit hooda cable tv network, uttam nagar, new delhi - 59 two months back. My card no. Is[protected]. Last month, i have deposited rs.500/= to ajit hooda cable tv network to rationalize the channels after receiving the information. All the required channels opted by me were coming till 10th mar'19. Ajit hooda cable network has taken the rs.500/= charge from me on 8th mar'19. But after 10th mar'19, the screen is continuously showing "channel is blocked [4]". After great effort & continously follow up with ajit hooda cable network, the service was resumed on 15th mar'19 but to my surprise sony & zee network channels are still showing blocked. On continously enquiring, they are saying that it is going to start within a hour or two and please keep your setup box on. But after so many calls & personal visits, ajit hooda cable network told me that sony & zee tv channels will start from next month onwards.

Ajit hooda cable network has taken rs.500/= for all these channels opted by me but not providing me the requisite service and saying that whatever you want to do, you can do it.

Please do the needful...

My hathway internet is down from a week and i submitted a complaint several times but always the customer care executive cut the conversation with fake promises like the internet will start today and issue is not on there side also the senior executive is busy all the time. They dont have refund policy. They cheated on us by taking money from us for 3 months and now the service is down. I want my money back.

अपने मनमुताबिक केवल चलाना /बंद करना
बिना बिल के ज्यादा पैसे वसूलना
चुनें गये पैक पर जी.एस.टी. के नाम पर अतिरिक्त पैसे 198=90 amount
35=80. 18% gst
—
234 =70 total amount लेकिन वशुले जाते हैं
300= without bill / gst bill
बिल के नाम पर चंदे वालीं र्पची
Adc tv network
558 gali lodhan kucha pati ram
Bazar sitaram delhi -6
[protected]

What the hell and where is your services. You want money on time but never give services. When keep on calling your customer care executive they ask me to call back. When again tried to call the same issue. When tried calling my operator the busy person is not even answering call from yesterday. What the hell is happening. Why is no one in the hathway is not working and keep on asking money

I have called multiple time to customer support team. No one answers call. I have called and sent wattapps msg to sabha dwivedi but he did not have the courtesy to call back or reply. His number was list and support agent. I am and existing customer of hathway cable tv. Request some one from hathway team to respond back to me.
Deepak [protected]

Dear sir,

Regarding the subject as you know that trai made rules regarding cable channels selection.in which customer is free to select any channels in 100 fta channels except 25 channels of dd.

This rule made by trai.

So i selected 65 fta channels (25 dd channels + 32 fta channels + 08 gtpl channel) + 23 channels broadcaster bouquet + 35 distributor retail price channels = total 123 channels and it's total price is rs.320/- with all taxes.

But gtpl vvcn (Vallabh vidyanagar, anand) cable operator is not allowing customer for ftp channels selection which is also available on it's plateform.

Gtpl vvcn is forcing to customers for channels pack which is made by gtpl vvcn.
I already gave my selection of channels list (It cost is rs 320/- with all taxes) to gtpl vvcn but they refuse to accept my channels pack.

So please tell gtpl vvcn to accept my list and starts my cable service.

My cable service is stopped from dt - 07/03/2019 without prior informing me.

I hope that you help me in this regard.

Thanking you
Pinkesh patel

Dear concern,

Hathway services are getting worst day by day although the amount is paid to them every time correctly they often disconnect the service for 2 or 3 days in a month. Since past 4-5 i have no services. Raised a service request but still the field executive is not assigned for my concern. Called them waited for 24min but no response. Every day after work i have to come and start calling them and ask what is going on for which they always say today end of the day issue will be resolved. Imagine you paying good amount to service providers and they taking you lightly and not doing anything

Ticket number: 13032019m927516
Date of incident created:[protected]

I live in peddar road and rahul is our hathway operator guy. We have 3 tv’s in our house and our operator has been playing the fool since many months now. Everytime literally the rahul fools is about some problem being in the cable system due to which our channels are blocked or not working. And he will keep promising us about how he is solving the problem and the cable will start in half an hour now. We are disgusted and tired of him. Hathway is only extorting money every month from us for tv which literally we never ever get to see due to fault in the system as always told to us by rahul. H is a cheat and is only fooling us everytime. Either hathway connectivity and service is extremely poor or our operator rahul is only lying and cheating us, asking us to pay for some new plan every other month. We are so frustrated now that we want to port and switch to tata sky but our cable operator still has no shame and just doesent care. I hope and expect some strong action taken against him or i would just assume that hathway indeed has the poorest connectivity and not upto the mark which would give me a better reason to port and switch my cable for all my 3 tvs and for all our 3 relative flats who also have the same complaint. Kindly revert back

My customer id is [protected], the cable runs over from one end of the lane to other, when ever any heavy duty vehicle pass by, the cable is disconnected, number of times ending up with no internet, after many complaints it gets fixed, and speed is worst, but they only promptly call for renewal, never bother about service they are providing. Customer care number doesn't work, even if it works it takes 12 to 18 minutes to reach an executive. Really pissed off.

The wifi is not working since 5 hours i tried restarting it by pressing its on and off button but still it is not working pls do something about it. We have paid a high amount of money for 1 year’s connection for 20 mbps net can u give us any solution or anything that we can use to enable our router? The router is on but when we try to use any internet material with wifi enabled on then it says no network connection or the page does not open

At shriram smrithi apartments bidaraguppe, attibele sarjapur road hathway customers are planning to switch over to airtel, tata sky because of the local service provider akshay (I) pvt ltd. Nagging problems almost every day with long hours of no transmission is the problem. They most often switch off the phones. The payment card of the service provider reflects the name :

Akshay (I) pvt ltd; another name sri venkateshwara digital cable tv services
Tel nos [protected]; [protected]

For your consideration please

I had a hathway connection in bangalore which i discontinued 8 months back. I still get calls every now and then from hathway about broadband plans and reactivation. Even after asking to discontinue calling me, mailing their nodal officers, i still get these calls and they have become really frustrating now. Please remove my number from your database!!!
Please inform me by mailing once/if done.

Phone - [protected]
Mail - anand. [protected]@gmail.com

I have gtpl cable connection, they are not providing us channel selection option as we required, they insist us to select there choice pack which is higher rate then individual bundle pack as shown in trai site including taxes. I have asked gtpl customer care, they informed me that i should select the packages as they provide not my choice packages from list of trai channel selection bundle.

Have paid subscription for acnt no [protected] on 13mar at 3pm for 2 VC cards . Ack of this payment rec'd by sms at 6pm . Till now 8pm 14Mar19, no channels can be seen and only get message to contact cable operator who is absconding since 1 month from our Colaba mumbai 5 area.
Customer care helpline [protected] keeps u on hold for 10min n rhen disconnects!
This is daylight loot n no responsible person avlb . Many such residents in our area are facing similar, after paying vamoosh.
Please help.
[protected]@mesina.in

I have called and notified hathway several times during 4th -6th november 2018 while i was moving out of pune to come and collect the router and close my account.

The hathway employee who was supposed to come and collect it kept pushing it and did not come to collect the router. Finally, on the day of my departure, when i gave him a call, he asked me to give the router in the security office in my society and said that he would collect it later, which i did.

After a couple of months, i have been getting harassing calls from hathway threatening me to submit the router / modem to which i said i already gave it as per what was communicated to me by their employee. I have the mobile number and details of the the employee and i am sure that my call records will validate my claims.

It is not my problem that their employee has mis-communicated information and has not collected the router despite multiple calls. It is the responsibility of hathway to ensure they provide satisfactory and prompt customer service and act professionally.

Today, i received an email notice from hathway asking me to submit the modem within 15 days or they will take legal action which is unacceptable and disgusting. Please help me resolve this issue.

We have paid yearly amount butgtpl provider has block my services. L am contacting provider but he is not giving proper answer & not solving my problem kindly needful & take action gtpl provider as i have taken three connections in house & have paid advance to provider he haven’t give any receipt & he block any ones connection every month. When we complained him he always do same at every months. I am really tired by gtpl provider. They have distribute area in city& nobody will attend this problem & we no option with this provider please do needful.