Hathway Complaints & Reviews

Sir am staying at the banjarahills road no 2 padmaja residency we are facing issues from the local operators they were not responding to our issues i have called them and told them that the cabel is not coming before last 3 weeks they didn't resolve my issue from last 3 weeks. They dont lift the call they have so much neglagance they won't come and they speak rash with us this cabel office at banjarahills road no.14 am mentioning two names...

I have submitted all documents and money for broad connection on 18th of March 2019. I haven't got my connection yet. I am totally disappointed with the response of the Hathway team. Everyday they will tell they will give connection and will not turn up. I have already paid INR 1343 towards connection. I feel like I am not getting a fair treatment as a customer. Request you to take appropriate action so that other consumers will not suffer....

Hathway customer account number [protected] - paid up the charges this morning as per transaction id hat26465c178d454. But all channels have been now blocked. Hathway operator in colaba does not respond ; and when one of them did, they said they will not allow fta channel other thn the maharashtra pack offered by them - and alacarte selection will not be entertained by them.
This is the second month in a row of this behaviour. Contact...

I have recently bought hathway playbox connection, there is a poor support from the dealer. When we try to reach out to him either he will cut the call or will say call back later but won't answer for the queries. Dealer name: senthil kumar. When we enquired for the services he was very keen on making us to pay the amount immediately and dint give us time to discuss. He said make the payment before 12.30 i will give the connection by today...

Respected sir,

I am gtpl customer since 10 to 12 years
Recently trai has introduce new rules for television broadcasting.
As per new rules consumers have right to pay for what they see. But gtpl network is not follwing new rules by trai. And forcing consumer to select the pack as per their design which cost 30 to 40% more.

Training has also introduces channel selecter application. Through which...

I have paid 300 rs for hathway cable operator "sreekanth world vision". 17th b cross, 13th main, jp nagar 5th phase, bangalore. I was able to see all the channels for 10 days, later i could not able to see any subscribed channels other than free channels. I am tired of contacting cable operator. They are not acting, everytime they said we will work on this....

Hathway Account No: [protected]

I had taken a new Hathway cable connection in August 2018 with yearly subscription of Rs. 3300 (+ some charges = Rs. 3600). It included all SD+HD channels for a year, without any condition. All was hunky-dory till new TRAI rules kicked in for user's choice of channels.

This is how it went: Hathway / local cable operator never informed me about change of plan to some Sport Packs...

MyAccount No. [protected]

MyAccount No. [protected]

I have a frequent disruption in internet service. You may see the attached list of my complaints in March. In this month the internet stopped working 5 times. The last one is on March 20th and still not reinstated despite several calls and followup only to hear 'sorry' 'it will start by evening or next day' and nothing is happening. When I request to speak to...

We are not using tv from february and not thought no need to recharge but we have seen that we need to pay 153 per month if we use or not. So we paid and we added our channels on 10 of this month and worked fine. But after 10 days again it is stopped and asked us to recharge again the monthly rental. After recharge also we are not able to view the tv. Please help us in resolving the issue asap. Next time i want to recharge both the rental...

I dont like the services. i payed the amount but still my account is not active. the executive who opened my account is also not answering my calls. If this is happening in the starting of my connections means i can expect what happens in future if i continue with hathway. in future if i get some issues with internet i am sure that no one will come to resolve it for days. very pathetic service. i didnt expect this from hathway.
br...

I am mahesh kumawat regular consumer of hathway btv since 2013 in 508, scheme no. 51, indore my consumer number is[protected]. Our cable operator mr. Mukesh joshi are not told properly about plan and payment mode and process. His behaviour and talking sense not good from consumer. He told about charges he will not collect money from home. But he collected always from home regularly. Please provide best solution about it. Thanks...

Sir,
I am having trai cable tv connection at my home.

My cable box mac id is: 24767d63ff72.

I have downloaded my interest pack of cable channels and got the list my area hathway cable operator. He asked me wait for one month to get it done and forced me to take the plan which was created by them. This month also after my repeated requests, he is not activating my selected channels and he is forcing...

Cable tv card number :[protected]
Account no. : [protected]
Building : cumballa crest, flat no: 407, peddar road

We have been trying to contact hathway on the helpline and also on the nodal officers number. But there is nobody to answer our calls since februrary 2019.

As per the information of hathway regional contact person of peddar road region, we have paid inr 1350 in january 2019 to mr....

We have purchase a package for internet for one year but everymonth internet stops working for few days for some wierd reasons, we have to complain every now and then for this issue but from last 1-2 months internet isn't working, when we complainet they ask us to fit a box at our house which will use our electricity and and will provide connection to many other houses when we refuse to install that box in our premises they said then internet...

Hathway in haji ali area is harassing the consumers in wierd ways ever. They disconnect cable sothat outstanding dues r paid by people..?
They do not send their rep to collect the dues.

Now after new system of selecting channel started i have been contacting their area rep mr rup for helping me out. I tried selecting and paying online but online they are showing 1000 rs outstanding on my cable card..! These people they...

I have been using hathway for more than 2 year. Since last more than 6 months i am facing frequent internet disconnection i can't even count the number of times i had to call customer care for this issue and then the engineer comes to my hime fixes it then again after few days the same issue. The engineer keeps saying that it wont happen again and then it happens again. I am tired of this # broadband internet i will be making sure to...

Dear team,

Usually, i prefer gtpl that's why since the last couple of years i am using your network but now i am facing everyday problems. Since the last 3 days, my tv is off because "signal not found" pop-up is coming whenever i turn on. I have also called the service provider but he says very soon you will get it but the result is the same, yet my tv is off.

Please help me out as soon as possible.
br...

I have tried reaching out to couple of times in first week of marchto escalate the issue that i am having with my connection. Kindly look into this -

1) cable not working - i have subscribed to the channel per trai regulations on 26th feb but my connection has suddenly stopped working. Per customer care suggestion, i subscribed to one additional channel and made the payment but that has not helped.
2) no refund provided...

Already raised 15 complaints for broadband connection issue but this guys are thinking that gtpl is our dads company and we dont have refund policy thats why let the customer suffer whatever the issue. File court case againts this company drag them to court making people fool. 12 month plan and internet work only 6 month remaining 6 month is their technical issue....

When i installed the hathaway broadband connection i have deposited money. Which is being told when u will surrender u will get back by cheque but i have surrendered the router modem adapter on 30.07.18 but still i have not received any money or cheque. I have been to office also but they are helpless. This is the worst service hathaway gives. Pathetic, unprofessional, waste company...