Hathway Complaints & Reviews

I have called multiple time to customer support team. No one answers call. I have called and sent wattapps msg to sabha dwivedi but he did not have the courtesy to call back or reply. His number was list and support agent. I am and existing customer of hathway cable tv. Request some one from hathway team to respond back to me.
Deepak [protected]...

Dear sir,

Regarding the subject as you know that trai made rules regarding cable channels selection.in which customer is free to select any channels in 100 fta channels except 25 channels of dd.

This rule made by trai.

So i selected 65 fta channels (25 dd channels + 32 fta channels + 08 gtpl channel) + 23 channels broadcaster bouquet + 35 distributor retail price channels = total 123 channels...

Dear concern,

Hathway services are getting worst day by day although the amount is paid to them every time correctly they often disconnect the service for 2 or 3 days in a month. Since past 4-5 i have no services. Raised a service request but still the field executive is not assigned for my concern. Called them waited for 24min but no response. Every day after work i have to come and start calling them and ask what is going...

I live in peddar road and rahul is our hathway operator guy. We have 3 tv’s in our house and our operator has been playing the fool since many months now. Everytime literally the rahul fools is about some problem being in the cable system due to which our channels are blocked or not working. And he will keep promising us about how he is solving the problem and the cable will start in half an hour now. We are disgusted and tired of him....

My customer id is [protected], the cable runs over from one end of the lane to other, when ever any heavy duty vehicle pass by, the cable is disconnected, number of times ending up with no internet, after many complaints it gets fixed, and speed is worst, but they only promptly call for renewal, never bother about service they are providing. Customer care number doesn't work, even if it works it takes 12 to 18 minutes to reach an executive....

The wifi is not working since 5 hours i tried restarting it by pressing its on and off button but still it is not working pls do something about it. We have paid a high amount of money for 1 year’s connection for 20 mbps net can u give us any solution or anything that we can use to enable our router? The router is on but when we try to use any internet material with wifi enabled on then it says no network connection or the page does not...

At shriram smrithi apartments bidaraguppe, attibele sarjapur road hathway customers are planning to switch over to airtel, tata sky because of the local service provider akshay (I) pvt ltd. Nagging problems almost every day with long hours of no transmission is the problem. They most often switch off the phones. The payment card of the service provider reflects the name :

Akshay (I) pvt ltd; another name sri venkateshwara digital...

I had a hathway connection in bangalore which i discontinued 8 months back. I still get calls every now and then from hathway about broadband plans and reactivation. Even after asking to discontinue calling me, mailing their nodal officers, i still get these calls and they have become really frustrating now. Please remove my number from your database!!!
Please inform me by mailing once/if done.

Phone - [protected]br...

I have gtpl cable connection, they are not providing us channel selection option as we required, they insist us to select there choice pack which is higher rate then individual bundle pack as shown in trai site including taxes. I have asked gtpl customer care, they informed me that i should select the packages as they provide not my choice packages from list of trai channel selection bundle....

Have paid subscription for acnt no [protected] on 13mar at 3pm for 2 VC cards . Ack of this payment rec'd by sms at 6pm . Till now 8pm 14Mar19, no channels can be seen and only get message to contact cable operator who is absconding since 1 month from our Colaba mumbai 5 area.
Customer care helpline [protected] keeps u on hold for 10min n rhen disconnects!
This is daylight loot n no responsible person avlb . Many such residents...

I have called and notified hathway several times during 4th -6th november 2018 while i was moving out of pune to come and collect the router and close my account.

The hathway employee who was supposed to come and collect it kept pushing it and did not come to collect the router. Finally, on the day of my departure, when i gave him a call, he asked me to give the router in the security office in my society and said that he would...

We have paid yearly amount butgtpl provider has block my services. L am contacting provider but he is not giving proper answer & not solving my problem kindly needful & take action gtpl provider as i have taken three connections in house & have paid advance to provider he haven’t give any receipt & he block any ones connection every month. When we complained him he always do same at every months. I am really tired by gtpl provider. They...

Hi,
I have applied for the new connection in peerzadiguda, hyderabad and paid amount: 3, 179/- on 19th feb 2019.
And i received a/c no [protected].
But same day evening technician called me and said that there no feasibility in my location to provide service so he said that he will process for the cancellation.
And next day (20/02/2019) i got confirmation msg stating that due to technical reasons we were unable...

My hathway account no is [protected] and i request the company to disconnect my services immediately. I had also submitted a service request regarding this in the hathway broadband app 2 weeks ago but no one has come to collect the modem. I send u this mail so that im not billed unnecessarily by hathway. As i have stopped using the net connection already....

Hi team.

I was using hathaway broadband since 2017 buy now they are creating problem. Below are the issue which i faced.

1- i had issue with speed. So call customer service and they sent engineer after 5 days of escalation.

2- in 1 feb 2019 i recharge my wifi as per my renewal date. And it was for 30 f
Days. But they gave 28 days only. So i card customer care asked for increase my date....

I want to change my hathway plan update my current plan new intex3 15mbps pre 300gb mtly to gpon_indore_sdma_25mbps for acc no : [protected] so i have sent an email to [protected]@hathway.net and billing. [protected]@hathway.net email ids but no one replaying properly and satisfactory answer. I have sent mail five-time and also called on[protected] so finally, i have decided to disconnect all requests from hathway but for that also no one replying.br...

Whenever i switch on my set-up to watch cricket match in my tv and move to dd sports channel to watch it. I finds that dd sport isn't there and there is black screen. On the first day, when i noticed that i thought there would be any sort of technical problems that might be fixed soon and thatswhy, i checked that on the next day when there was no match and i found that there was dd sport and there was nothing like any black screen and i thought...

Hi team,

For a new connection for broadband, i have contacted to hathway and an executive visited my apartment for feasibility and i told them to check the internal cabling, since i have looped all the cables from internal so, i specified to check. Hathway executive told first its there, once i paid 1 week i didn't get any response, after lot of calls and i posted in twitter as well.
Finally after 1 week they came to...

I have been trying to search for specific channel packs on hathway website such as sony happy india pack or discovery pack of rs.8 etc, but i see that hathway has not kept such options open for customers to choose from. Also, they have removed so many sd & hd channels from a la carte which i am not able to select. I am looking for some regional channels here but i don’t see zee marathi or zee kannada channels. A month back i was able to...

Submitted online reqauest form, but Hathway bhawani did not updated my choice of packs. Can not add or remove requested packages from subscription. Hathway Bhawani distributor not supporting. Overcharging rates for packs.

My details
Name: Nilesh Juvalekar
Account No: [protected]
VC No:[protected]
Mobile: [protected]
Address: 2/12, Samarth Nagar, Sion Chunabhatti, Mumbai 400022....