Hathway Complaints & Reviews

I was using hathway services in noida (A/c no - [protected]). I have relocated to a new address and returned their equipment too. They do not have service capability at the new address. I have tried all means to convey it to their customer service whenever i receive their calls that i do not want any sort of communication from them. None of their customer care numbers can be contacted. I have sent emails to them as well. Is their any solution to get rid of this headache?

Hi as i have paid rs. 3170/- for six months subscription, with a ac. No.[protected] as they have told me that it will be installed by 5.30 pm, as there is no response from them or a call also. As i have contacted the person who have visited my home and collected required documents as well as i have also called the person who have told me about the connection and also i have been kept many of messages through whatsup also there is no use and due to their false information i have wasted my 7 hours of time and postponed my important works also. I am now ready to take other providers connection as usually and also i am needed refund as early as possible

Gtpl sales person collect cheque on 5th dec. 2018 for renew and shift service to other address and he said it will take max. 3-4 days but i still didn't get any solution from them after 4-5 complaints.

They deduct money on 7-8 dec. 2018 but i still didn't get their service and their customer support and management team not giving any solution.

Gtpl complaint numbers

1655085
1715371
1735917
1796346
1800799

Also their nodal officer number and email is not valid as they provide on their website and when i email to one of their nodal officer then they said its not for broadband services.

Whenever i complaint to their customer support then they just give me complaint number and said our person will give you solution within 24 hours but it's not happened yet.

After all i am suffering from last 1 month about this issue but they even don't care about their customer after took money.

When i tried to contact gtpl sales person and i said i need solution otherwise i will file a fir against all of you then he softly said go for it so i don't think so they are professionals.

I just need help

Thank you in advance

Hi,
Even after paying the amount on 1st of december, hathway team disconnected the internet but are still asking for the money.
I am not interested to make double payment.
Even after sharing the confirmation from the bank, they have disconnected the internet.
Hence you can go ahead and disconnect the connection permanently as i do not have trust and i am withdrawing from your network

I called an executive of hathway in Aurangasbad., Maharashtra, for a new broadband connection.This was on 08/12/18.He told me that the available broadband plans are 50Mbps and 100Mbps unlimited.He told me that I have to pay 2300 for 50Mbps unlimited connection.This amount was for 3 months duration.Then he did the necessary paperwork and gave me an account number ([protected]).I was very impresseed by the speed of work.But I did not hear from him for 4-5 days.Later I started calling him daily for 1 week.Still no positive action towards giving a connection.
Then I sent a mail to nodal officer and on the next day the same guy called me and said that he will give connection immediately.But he said the fiber connection is not yet available (eventhough he initially told me about 50& 100 Mbps plans only.)Now he said that he will give me 5Mbps unlimited connection but I have to pay Rs.90 more.
I did the same and the technitian came to my home on 21/12/2018.(Almost 2 weeks after paying Rs, .2300.) The technitian told me that my connection will be active by evening and I would get a message from their higher offices.Nothing has come till today(28/12/2018).They have started counting my plan from 21/12/18.I never got internet but just installed modem.The customer care executives are giving conflicting responses.
This is robbery in broad day light.I want justice.

Hi team,

I disconnected my hathway broadband in 2016 and asked them to collect the modem from the location. No one fron hathway collected it and now all of a sudden i get a message saying, "request you to submit the modem to avoid legal proceedings." they harrassed these two years asking for connection and i always told them that i moved out of mumbai and cannot have the connection. No one from them really bothered at that time and now they are raisinv unnecessary legal proceedings for modem pickup which is a big fraud and trying to loot the customers.
Someone please help.

Mobile number [protected]

Hathway is very worst service before recharging they will terll that if you recharge 6 months they will give free 2 months subscription after recharging 6 months they will not adding 2 months extra plan as per their commitment Since then i have been following up with Hathway team on mails but no one is bother to respond to my mails. i have raised multiple complaints but no responce and directly closing tickets and executives not giving proper respect to customers

please escalate it

Need payment receipt of the online payment of a/c no. [protected]-hathway broadband connection.

Amount paid on 27.12.2018: ₹ 5910.62.

Web portal non-accessible, customer care-non responsive.

Kindly assist.

Thanks/kind regards,

Satish badha
Vfs global services pvt. Ltd,
Mahalaxmi. Mumbai
Email: [protected]@vfsglobal.com
Ph: [protected]

Hello,

I am using hathway broad band from last two years. I referred this to some of my friends also. But today i got an issue with hathway as my broadband connection got deactivated. They are saying your account doesn't have sufficient balance. But last month i. E 25 the november i paid amount for two months. I informed same and they accepted. But the team don't have proper answer why my account has less amount to activate the connection. From last two days onwards i followed the cc team and no one has giving proper response. Actually they don't have any clarity. I fedup with follow up of this customer team.

This is most worst team as they not able to resolve payment issue after two days too. They still asking for time to get resolved. I already lost two days connection which is very important to me. I have not seen this type of response in my life. Very very worst response. I also called the superior team they also not giving any response.

Hathway internet connection has been off since 2 weeks and the customer care numbers are all inappropriate.
We have been calling hathway numbers like crazy but no one ever picks up the call. As all said it is a very bad experience with hathway.
Kindly call us and tell us what is wrong or give us the refund of our money asap.

Hi, I made a transaction on 23rd December, 2018 to pay my Hathway BroadBand Bill with my UPI(Google Pay) through CITRUS link... and the amount has been deducted but the Recepient(HATHWAY) has not been received the amount as still I can see the payment is due...I am attaching the screenshot from Google Pay showing the amount is rey by CITRUS SOLUTIONS Pvt. LTD

Please resolve my refund issue.

Regards

Hi,
I raised a complaint in this forum on dec 12th with the subject
"hathway cable & datacom — was offered cc camera with installation free on 6 months renewal", after several tries contacting the customer support failed in the last 5 months.
After the above complaint, i get a call immediately on the next day, but to my surprise the executive who calls me, just knows my name, and again asks me what the problem was.
Even after raising so many complaints with hathway itself, and also after giving such a detailed description in the complained raised above, i had to explain everything from the beginning.
Then after listening to all my story, the executive said she will get a call back arranged with the resolution.
Its exactly 10 days now, that i am still waiting for the call.
And, the worst part is that the earlier complaint which i raised has been marked as resolved.. How and why???
Please don't degrade your reputation further.. And act fast on this.

This is regarding my Hathway account number A/C - [protected].
I was a frustrated hathway customer who closed my connection on March 2018 due to their poor service and no response for customer issues .So i switched back to Airtel and it was going fine .They scammed by giving a call on December promised that they will give a good router and asked to pay for 3 months get 1 month free for a monthly plan of Rs.750.I fell for the trap and paid the said amount on 11th Dec 2018 . but their reputation of bad services and no response to customer issues continue .My line is still not activated and router is not changed yet.
I wish to continue with Airtel and want Hathway to refund the paid amount. I haven't had a single peaceful day using Hathway before and now my problems have started even before the line is activated .Please refund my amount.Attached the screenshot of the same.

I took hathway broadband connection 18months back and used it for 3 months. After 3 months, i have sent a mail to them for disconnecting the broadband. Then they have initiated the disconnection process and i didn't hear back from them then. I have changed my address.
Now after 15 months, someone from court calling that i didn't return the modem and they are going to file a case against me.
They are demanding 2500, so that they don't file the case now.

It is hathway's responsibility to collect the modem. They didn't collect the modem and they didn't informed anything on this in last 15months.

What should i do on this?

I've asked several times not to contact me over phone for any marketing calls. However, they keep calling me and start in telugu. When i ask for english or hindi, they disconnect. The calls are as frequent as everyday. I've had similar experience with other companies, however, they stop once asked, like airtel, vodaphone, etc. I wish to raise this for continued harassment and racism based on language.

I asked for a new connection its been nearly 5 days when i asked he told it will take 2 days so i waited when i called him on day 2 he said he was busy now its been 6 th day when ever i called him he is escaping like a theif with ### stories now from yesterday he is not lifting the phone worst service i have ever experienced im using hathway since long time but this is the first time im facing these silly issues y did these people are soo lazy of doing their jobs such an ###

I have registered for the new hathway internet connection.
I have submitted the documents and also paid the money for six months plan.
The next day a technician calls and says that there is no service provided in my area and i need to raise for a refund.

Non of the executives are helping in this process.
Need to call them and ask for update continuously. Checking for the connection prior to the assurance of providing one is their mistake for which i am being put into the trouble of calling and following up for the refund status.

One of the worst experiences ever had.

Need to know what is the action taken against the fraudulent / cheating act by the hathway executive from chennai, tamilnadu who cheated me by saying he would give me a better plan and offers and made me to sign to the hathway plan.

Executive mr. Dinesh (Cell : [protected]) from chennai called me on 25th october 2018 for hathway new connection with offer 666 offer (666 plus 18% tax) from second month. Believing this, i paid rs. 1343 to him. Initially when i signed, it was 799 pm, so i asked this to him to change, he said this is for the initial month plan and after one month it will get changed to 666 plan in the bill..

My account (116*) was activated. After one month when my bill got generated and it was asked to pay rs.943 instead of rs.786. When i called this executive, he requested me to send me the account details so that he will take necessary action (I have a proof) but after few days he did not pick up my call and now the mobile is not reachable.. But if i send whats app messages he is reading it and not responding back.. He has literally given me false commitment and have cheated me just to signup for hathway very cunningly.. Now his mobile is not reachable if i dial from my number. Please ask someone from your team to try dialing his number and check the status!

I have called customer care number so many times, have raised three complaints so far (Complaint details enclosed). Out of which one is closed and two is still in open… customer care executive promised me that i will get a call back from the billing team to resolve. They have called and said to pay rest of the amount to activate (Sick). Even when i try calling the hathway customer care number chennai ([protected]), it is very very tough to get connected to the customer care. After 15 mins of waiting the call will get disconnected automatically without connecting to customer care.

I want to know why he has given false commitment and why he has cheated me.. Not sure how many were cheated by him by saying this offer. I need a valid reason for this from your end and for your information i have already paid 2nd month bill of rs. 786 and i have enclosed the bill for your persual. If you would like to retain a customer then please do provide me the same plan (666 plus tax) or cancel my plan and refund my 786 plus 400 (Refund amount). I will happily say convey this to the maximum possible friends and family not to go for this hathway broadband connection since they are cheaters!

My account number is [protected]. I have raised a complaint on my hathway internet issue as it is showing no internet access.
They said it will be resolved with in 24 hrs but still 72 hours no response from them.
They just manuplate customers as they
Will resolve the issue in given time. When it comes to implementation they just forget the promises made by them. After 3 days from complaint date no one contacted me and asked about the issue.

My account number is [protected].
I was moving out of bangalore around april and called the hathway person at our apartment and asked him to pick the modem back but he never showed up nor attempted to call back. After waiting for more than a week, i had to leave bangalore and left the router in that apartment in case the other tenants would require it. Now i get an sms after more than 6 months to return the router or else i would have to face legal consequences. It is not my responsibility to carry the router everywhere with me. The router was registered to be used at the bangalore apartment that i had rented and hence it makes sense to leave it at the registered address. I am in hyderabad right now and do not have the router with me. I have no idea if the router if still at the apartment. Kindly check the apartment in bangalore and see if th new tenants are using the same router or if someone already came and picked it up. It's so shameful that you want to take legal action against us when your representatives were so lazy to even take calls.