Hathway Complaints & Reviews

Hi team,

I have requested for internal wiring while requesting for new connection. They have given normal connection initially and sent some people for internal wiring in the apartment. Finally after few days of discussion. Internal wiring is not possible in our apartment. Later the reperesentive said that he will refund the amount as he failed to do the internal wiring. I went with another isp who did the internal wiring....

I was a hathway broadband user, userid [protected] (Bangalore).
I deactivated my account in feb 2018, since hathway was not there in the area where i was shifting to.

I have even returned the router, still i keep getting calls. Is it some sort of harassment?

I have even asked then to remove my number from their database, but it has not been taken care....

I requested for new hathway connection online. One day after, i got call from the hathway and got information about broadband plans. I submitted my documents and paid amount of 3180. The guy told me i would get the connection by the end of the day. Now, its been 5 days, yet i haven't got the connection. One day back, i talked to hathway customer care and raised a complaint and i was told issue would be resolved in 24 hours. But no one came...

We have submitted gst certificate for invoice. But team sent invoice with out our gst number. We request you to please send the invoice our gst number

We are trying call number of times they are dont anwaring call. Customer care also not respond proporley. Please take action. Hathway company is totally cheating company. No.1 worste serviece in world. I dont like hathway brodbod with 1 week

Account no-[protected]...

I took hathway broadband connection last year, as i was relocated i have asked them to deactivate the connection. They called me and said that the connection is deactivated.

Until many days no one has contacted me, after few weeks of deactivating the connection they called me and asked to return the modem. I told them to come and collect the modem - no one turned up. I received calls several times and every time i told them...

Since 14th Dec I have opened a ticket for relocation however they keep giving me false commitments. I have not received a single call asking for any formalities neither anyone has visited the locTion. I have been making regular phone calls to their customer care with no notable movement in my query. Please do something. I have had yearly subscription and feels like I have been taken for granted....

I had called for a plan change on saturday. The official customer care number had a customer care executive called chetan (As he named himself) who said that he will hive me an unlimited high speed plan for 3066 for 3 months. And asked me to pay online immediately. I did. I have the receipt.

Till today the plan wasn't changed. I called to ask and got told that there is no unlimited plan for that amount and no such plan change...

I had two hathway broadband (Both are presently in "deactive" status. Below are the details of both with account numbers and other details.

1. Hathway account number : [protected]
2. Address : l1-303, lok kedar, jsd road, mulund west, mumbai - 40000
3. Plan name : hd elite - prepaid - 3 months
· expiry date:9-sep-2018
· price (Payterm): rs. 3007.82 (Quarterly)
4. Status : deactive br...

A/c: [protected]
Few days back i got hathway new broadband connection for 50mbps.
Salesguy in kukatpally forced me to pay 3180 which is for 50mbps 6months.
After paying the money, i gave multiple calls and follow ups after 2 days then they had installed the modem.
For username/password they took another day.
During the very first day the speed is 1mbps. (Do you believe?? Attached are screenshots) i asked...

I was using Hathway Broadband Services in Mumbai from Nov 2014 to Sep 2018 (Account No [protected]. I have moved out from Mumbai in Sep 2018 after clearing all their bills and returning their modem. I was to get a refund of Rs 1000/- after returning the modem which has still not been sent to me by the company despite repeated emails and reminders. They had asked for a local address for sending the cheque which I had given them. This is sheer...

Myself mr goutam nayak, agarapada, a bonafied customer of this cable network. I paid an annual rental fee as per directed by the network service.. But without any message, call or any voice input information they have disconnected my connection on 3rd january. I have no much knowledge about it. But i tried to contact but failed to connect him for which i suffered a lot. Please take necessary steps by concerning my problems....

I have had hathway internet connection a long time ago, and their service was pathetic. They first of all did not give the speed they promised and never bothered to fix the reported issues several times. The customer care calls me frequently to renew but not fix the open issues. Hence i did not renew their service and no one bothered to come fix issues, but only offered to renew their service. Since then i changed service provider post my...

I have taken hathway connection in navi mumbai (Kamothe) 2 months back of 8 mbps for 1 year and for the 1st month is was working fine, and now speed they have reduced to 1 mbps (Id : [protected])
Sales guy from whom i have purchase plan : [protected],
And the local technician contact no : [protected], this guy will never receive your call.
I lodge complaint many times :
Service id : 03112018m082913-1, 20122018w733272,...

I have terminated my service with hathway through customer care and they told to return the modem to take the refund. Then i placed the request to return my modem and they said u will receive the amount after the executive take my modem. I have the returned the modem to the hathway. But i havent received the refund yet. When i called the customer care they say the amount is not refundable now. Kindly help. Customer care is really irresponsible...

I used hathway internet 3 years back which is a prepaid connection. I requested to disconnect the service. I requested to close the connection and they said ok. However i keep on receiving bills every month over email and every month i raised a support case over email and there was no reponse from them. Finally i got a message as below.
Dear sir/madam,

This has reference to the customer registration form (Crf) signed...

Beware i have booked a hathway connection on 30th december 2018, my hathway account no:-[protected], and i have paid sum of rs 1650 online, in my premise cabling has also not been done, i have called hathway customer care to cancel my subscription and refund the amount they said to email i have emailed on the same day to [protected]@hathway.net and i got revert to write to [protected]@hathway.net, i have emailed here as well with attached...

My internet billing date was[protected] and i have submitted bill on[protected] but still they disconnected my internet and its still not working after lodging many complaints. I am very disappointed from Hathway service executives and their behaviour. Many times they disconnected calls and never gave any solution. Its being 4 days still my internet services are not active and service executive says it will be resolved in 4 hours but even...

Sir, we have a hathaway tv cable connection, at our residence in c-86 madhuranagar, hyderabad, 500038. It stopped functioning for the last two weeks. I tried to make complaints to the service provider several times. The phone was ringing but no one lifted to receive the call. At last two days ago they responded and informed the they will send a technician to adress the problem. But they did not do do. Afterwards i tried to contact several...

Hi team,

In the month of may i had relocated to tadipatri location in andhrapradesh location. Hence i was called to customer care and requested to pick my hathway device as i will be not using it. I waited for 3 days and i left bangalore as i vacated.
Now i received a call a month ago saying to return the device. I checked with that person if the connection is possible at hado sidhapura, sarjapura road but as the connection...

I got my hathway internet connection disconnected almost 8 months back, post which they have never reached out to me for almost 4 months for modem. They started sending me threatening (Suing me) emails for not returning the modem. Every other time when they send an email i gave them the appointment and other relevant details. But no one turns up to collect it. Instead they prefer to send one more threatening email. I am fed up seeing these...