Hathway Complaints & Reviews

Hi team,

I stopped using my hathway connection long back. And some months back i had told them to come home and collect the modem when they asked. 3 or 4 times i have told them. Also have told them to refund the deposit paid while taking connection. I have got no reply for this.

Now this is 4 or 5 times i am receiving calls stating they are from legal department and said legal notice will be sent. But i have not received any notice with regards to this.

Please can you send some one to collect the modem and stop this harassment.

It is with deep regret that i am having to write this complaint for a leading company, which ideally should be resolved by a customer service representative.
I am a new customer to hathaway broadband and got my connection on january 2nd, 2019. Though the cabling was done on january 2nd, 2019 your customer support is not being supportive in activating the connection, even though a payment of rs. 2411 was done by me on the same day.
On january 2nd, 2019 was told that the connection will be activated by january 3rd, 2019. And now, it's been 9 whole days now and still get the same response from your rude customer service when i call them. All they say is "the connection will be activated next day". It is the same reply i got from your hathaway supervisor on january 9th, 2019 (When i finally got connected to one) and still, there is no activation!!
Every time i call your customer support, instead of being supportive and assisting in getting the job done is very rude and is also reluctant in transferring the call to a manager there. But now i know the supervisors there are there only for namkesake and to only avoid customers. This is how you treat your customers??!!!??!!!?
And what is the point in sending messages like "dear patron, we have completed the cabling work at your place. Our support engineer will visit you shortly for the installation of your hathway internet connection, kindly be present for the same." when you don't want to send the so called support engineer or even resolve such a simple issue of activation for days together??
Also, there is always some background noise of other people talking which is really very bad service. I am completely vexed of this non-service and unprofessional behaviour of your hathaway customer service, and honestly tired of waiting. Also, notice there are same complaints from other customers regarding activation on the hathaway complaints page. I want to cancel the connection and hopefully you have the authority to get it done.
Waiting for so many days for a simple connection activation after the payment is made! I don't think i want to wait anymore. I want the connection to be cancelled and my money refunded as soon as possible.

Account number : [protected]

After availing your services for a couple of months i had to shift to a new location. At that time i have raised a relocation request. Your customer care executive came to the new location and notified that connection won't be possible in this case and took the modem with him. At that time i was not aware to take any receipt from him. Since then i haven't used your service.

Rite now i'm getting legal notice emails from the company on the same. I have written multiple emails to the [protected]@hathway.net but they are bluntly asking me to pay 2500/- without even considering a request from my side.

Also, kindly verify your records. I paid for 6 months of service and hardly used it for 2 months and i had requested you to refund the remaining amount which didn't happen till this point.

Kindly work on this and let me know the status.

My hathway account no is [protected] and i request the company to disconnect my services immediately. I had already sent mail to the customer care 3 days back but no one has come to collect the modem. I send u this mail so that im not billed unnecessarily by hathway. As i have stopped using the net connection already. This is my second compliant about disconnection of hathway broad band services. No one came to collect that modem box. Can you please acknowledge this complaint and disconnect the broad band service and collect your modem box.

The company is mailing me and harassing me giving notification for submission of device - avoid legal hassles

As communicated to the company representative many times that the router has been handed over to the company still they are maling me again and again.

Also the connection is more than 1 year old, why mail again after so long. I beleived the issue was solved after i talked to their representative long back

I am getting frequent marketing calls from chennai broadband team. I have moved out of chennai for more than 3 years. I get calls every alternate day and i kept on repeating the same thing for every caller and asked not to call, but still i receive calls.

I have mailed to tn appellate team in oct 2018 to remove my number from the marketing list but no response came from them. I have enabled dnd but still i receive calls frequently. And every time from new new number.

Need to remove my number from the marketing list and stop calling me for new connection.

Name: v k pradeep
Phone: +[protected]

Only dd national channel is seen at night time. No customer support call center number after 10 pm. The nodal officer is also not responding. The further escalation to appellate authority email got bounced. Ultimately would be discontinuing the service. Not sure whether it can be addressed by raising here. Should i continue the service since my due date is 29 january

Hi team,

I have requested for internal wiring while requesting for new connection. They have given normal connection initially and sent some people for internal wiring in the apartment. Finally after few days of discussion. Internal wiring is not possible in our apartment. Later the reperesentive said that he will refund the amount as he failed to do the internal wiring. I went with another isp who did the internal wiring. After waiting for 1.5 years, now people responded saying refund not possible. I have choosen for 6 months plan. I have used only for 8-10days (Time taken to solve internal wiring).

Please do the need for refund

I was a hathway broadband user, userid [protected] (Bangalore).
I deactivated my account in feb 2018, since hathway was not there in the area where i was shifting to.

I have even returned the router, still i keep getting calls. Is it some sort of harassment?

I have even asked then to remove my number from their database, but it has not been taken care.

I requested for new hathway connection online. One day after, i got call from the hathway and got information about broadband plans. I submitted my documents and paid amount of 3180. The guy told me i would get the connection by the end of the day. Now, its been 5 days, yet i haven't got the connection. One day back, i talked to hathway customer care and raised a complaint and i was told issue would be resolved in 24 hours. But no one came and gave connection. I was given with account number [protected] and i want to close the current account and get refund. I did not expect this kind of poor service for even new customers.

We have submitted gst certificate for invoice. But team sent invoice with out our gst number. We request you to please send the invoice our gst number

We are trying call number of times they are dont anwaring call. Customer care also not respond proporley. Please take action. Hathway company is totally cheating company. No.1 worste serviece in world. I dont like hathway brodbod with 1 week

Account no-[protected]

I took hathway broadband connection last year, as i was relocated i have asked them to deactivate the connection. They called me and said that the connection is deactivated.

Until many days no one has contacted me, after few weeks of deactivating the connection they called me and asked to return the modem. I told them to come and collect the modem - no one turned up. I received calls several times and every time i told them to go and collect the modem - no one went and collected it.

Now i have received a mail saying that - return the modem or pay 2500 rupees for the modem else we will send a legal notice

First of all, why you guys didn't came to collect the modem, even after asking you guys to come and collect it? Simply you people will call but no once came. Secondly at the time of taking the broad band connection you guys told that modem is free - no one told that we should return the modem if we deactivate the account.

Also we took 550 rupees plan but every month bill amount used to be 825, and we paid it without asking anything.

What kind of service is this? Don't you people have minimum common sense? How dare you to send such mails when mistaken is from your end?

Since 14th Dec I have opened a ticket for relocation however they keep giving me false commitments. I have not received a single call asking for any formalities neither anyone has visited the locTion. I have been making regular phone calls to their customer care with no notable movement in my query. Please do something. I have had yearly subscription and feels like I have been taken for granted.

I had called for a plan change on saturday. The official customer care number had a customer care executive called chetan (As he named himself) who said that he will hive me an unlimited high speed plan for 3066 for 3 months. And asked me to pay online immediately. I did. I have the receipt.

Till today the plan wasn't changed. I called to ask and got told that there is no unlimited plan for that amount and no such plan change request has been made.

I want my money back. Immediately.

Give my money back immediately. I am tired of calling multiple times and registering complaints on the app. This is a clear case of fraud. Resolve it immediately and return my 3066 bucks.

I had two hathway broadband (Both are presently in "deactive" status. Below are the details of both with account numbers and other details.

1. Hathway account number : [protected]
2. Address : l1-303, lok kedar, jsd road, mulund west, mumbai - 40000
3. Plan name : hd elite - prepaid - 3 months
· expiry date:9-sep-2018
· price (Payterm): rs. 3007.82 (Quarterly)
4. Status : deactive
5. Last payment done
· amount: rs. 3008
· date:12-jun-2018
· receipt number:r[protected]

1. Hathway account number is [protected]
2. Address : 21, jayanti apartment, jsd road, mulund west, mumbai – 400080
3. Plan name : booster1 central 25mbps pre 2months
· expiry date:6-jul-2018
· price (Payterm): rs.1917.5 (Bi monthly)
4. Status : deactive
5. Last payment done
· amount: rs. 1888
· date:4-may-2018
· receipt number:r[protected]
Hathway account number : [protected] was expiring on 30th sept’18 but i had to shift to a different rental accommodation about 1 km away. I contacted hathway helpdesk and executive named shailesh chand – mobile number : [protected] from mulund east, hathway office contacted me. I asked him whether the existing connection can be transferred since the new place is only a kilometer away. But shailesh told some technical issues and requested me to take a fresh connection. I asked him about the existing modem and he told to just keep it with me. You can call and confirm with shailesh regarding this, he will surely remember.

I took a new connection with hathway account number : [protected] in may’2018. I did not recharge this connection after my last expiry on 6th july’18. I sent request for disconnection around mid july’18. After this i have been continuously telling hathway customer care that i am not interested in renewing the connection. But each time a different executive used to call and ask the same question. I came to know from my friends who had hathway broadband, that even if connection is in "deactive" status in hathway records, it is not removed unless the modems are returned but i was not aware of this and even customer care executives did not inform me. I finally got fedup and blocked hathway numbers. So they sent a letter to my residence to submit the modem where they had specified a mail id to send the date and time for collection of modem. I sent the details to the mailid but noone bothered to come to collect the modem. After this i started getting sms with link of google forms to enter my details and date and time to collect the modem. I submitted this google form with my details atleast 3 to 4 times with different date/time to collect the modem, out of which i remember i had submitted on 20th dec’18, 22nd dec’18 and 29th dec’18. But nobody contacted me to collect the modem.

I am not sure if someone at hathway is looking at the google forms sent my me or just ignoring it and also ignoring the customer. As a cutomer what more do you expect me to do.

So in short i am being harassed by hathway customer care/technical team/nodal officer (Mr. Vishal rajpure) continuously from july’18. I want a monetary compensation from hathway for the mental harassment given to me for no fault of mine. Unless i get a mail with confirmation of the monetary compensation and date when it will be transferred, i am not going to handover both the modems i am having with me.

A/c: [protected]
Few days back i got hathway new broadband connection for 50mbps.
Salesguy in kukatpally forced me to pay 3180 which is for 50mbps 6months.
After paying the money, i gave multiple calls and follow ups after 2 days then they had installed the modem.
For username/password they took another day.
During the very first day the speed is 1mbps. (Do you believe?? Attached are screenshots) i asked the technician about this. And he informs that its none of their business and advised me to contact customer care.

+if i call customer care they just create service id's and tells us that a technician will get in touch with us in 24hours. After 24hours the case will be automatically closed without our permission.

I found the most worst services ever i used 50 mbps speed..
Currently im writing this complaint using my mobile internet. I am but getting speed less then mobile internet..!!!

I was using Hathway Broadband Services in Mumbai from Nov 2014 to Sep 2018 (Account No [protected]. I have moved out from Mumbai in Sep 2018 after clearing all their bills and returning their modem. I was to get a refund of Rs 1000/- after returning the modem which has still not been sent to me by the company despite repeated emails and reminders. They had asked for a local address for sending the cheque which I had given them. This is sheer arrogance on their part and harassment of customers.

Myself mr goutam nayak, agarapada, a bonafied customer of this cable network. I paid an annual rental fee as per directed by the network service.. But without any message, call or any voice input information they have disconnected my connection on 3rd january. I have no much knowledge about it. But i tried to contact but failed to connect him for which i suffered a lot. Please take necessary steps by concerning my problems.

I have had hathway internet connection a long time ago, and their service was pathetic. They first of all did not give the speed they promised and never bothered to fix the reported issues several times. The customer care calls me frequently to renew but not fix the open issues. Hence i did not renew their service and no one bothered to come fix issues, but only offered to renew their service. Since then i changed service provider post my term with hathway. Post almost 1 year, i get a call from delhi maybe a lawyer stating there is a complaint from hathway to me stating i did not return their router, and they want me to go to their office and return the router. Now why on earth will i go there and return the router, they are a pathetic company and a service provider. With what rights are they filing complains on a consumer who has paid them in full, and did not get service from them at all. If they wanted the router they should come and take it, rather that raising a complaint. Please help me out on how we should proceed.

I have taken hathway connection in navi mumbai (Kamothe) 2 months back of 8 mbps for 1 year and for the 1st month is was working fine, and now speed they have reduced to 1 mbps (Id : [protected])
Sales guy from whom i have purchase plan : [protected],
And the local technician contact no : [protected], this guy will never receive your call.
I lodge complaint many times :
Service id : 03112018m082913-1, 20122018w733272, 03012019w920680, 0401209w934769 engineer has never visited to my house for any of my complaint. Every next day i receive sms that : request id is closed and problem is resolved. Never seen such a bad internet service provider and thanks for giving me opportunity to understand how hathway works.

Santosh
[protected]