Hathway Complaints & Reviews

I got my hathway internet connection disconnected almost 8 months back, post which they have never reached out to me for almost 4 months for modem. They started sending me threatening (Suing me) emails for not returning the modem. Every other time when they send an email i gave them the appointment and other relevant details. But no one turns up to collect it. Instead they prefer to send one more threatening email. I am fed up seeing these emails every fortnight.

I deactivated my hathaway account 3 months back and paid all the bill. After that their guy came and collected the modem without giving any receiving or any proof. Now after 3 months of terminating of my services suddenly hathaway is sending me legal notice through e-mail to deposit the modem. How am i supposed to deposit the modem again?
My account no [protected]

Hi,
A/c no:[protected] i have shifted my residence 2 years before i. E, in 2016 may & i requested hathway 6months before to deactivate it. They still send me notifications of pending bills and scare me to file case against me. I paid one more bill accidentally in december 2018 for which i haven’t used at all. So, request is to deactivate it and get rid of my data from your records. I called n number of times to customer service but they tell me to return router which is my propert as i got it by paying huge sum of amount at the time of new connection & i was told that i own it. Anyways the router is been spoiled.
I want an early response in regards to this and stop sending me messages and emails

Customer id [protected]. I had disconnected my internet with hathway in february 2018 by raising a case for disconnection. I had given an appointment for device pick up post which my account was deactivated succesfully.
Despite this, i received an email today stating legal action against me for non return of device.
They have been calling me for the entire year non-stop with their offers and now this is the last resort.
This is harassment.

We disconnected Hathaway broadband ([protected]) in 2017. For months, I followed up with the customer care for disconnection and device pick up.several appointments for pick up were made with Hathaway customer care but no one came to collect.we continued getting bills despite disconnection. After several calls we were assured the service is disconnected and 'no action is required from us'. We moved out of Bangalore after 6 months during which I called them multiple times.
After 2 years we get an email threatening us legal action for not returning the device.This is harassment.

In June-July 2018 was about to shift my house and wanted my hathway connection to be relocated I raised a help ticket. A engineer had visited and took the device saying it will be relocated. I didn't think twice as it might be the norm that they take the device. The connection was never relocated. Now they want me to submit the device back.

I have a issue regarding port forwarding. i cant access any port of public ip provided by company when i connect a net.

open a numbers of support ticket. they have always reply me We apologize for the inconvenience this matter may have caused. "We would like to inform you that we have not blocked any ports from our end."

I have scan GTPL all ip this problem is facing in new connection only. i have also send port...

This is the first time i am using hathway its been a month. Being a new cutomer hathway is one of the worst customer service i ever had. I had called more than 5 times for my issue. I was said that the very first month the bill will be 943 after that i have to pay 786 each month. But this month they had disconnected my internet connection inspite of paying 786rs. I would have called more than 5 times and raised complaints many times but still the issue persists.

I was using airtel and switched to hathway. Airtel was way better. I dont mind switching back to airtel as well and sugget my friends not to use hathway if my issue is not resolved. I have all call recordings with your sale team and tech team regarding this issue. I dont mind taking it legally as well.

Make sure i get my internet connection back.
Ticket number-
[protected]w909813
[protected]w838268

Fed up beyond limits, because of the no. Of calls i receive from hathway customer care.
I used to hold a hathway account about 6 months back. But i shifted my residence and hathway refused to provide their services in the new location. So now i have nothing to do with hathway. But the calls are unstoppable! I have informed the customer care and have been patiently telling all executives to delete my no. From their calling list, but to no avail. Its torturous.

Gtpl internet has been down for 17 days out of the last 25 days. I had first bought a trial of 3 months when it worked very well. But the moment i paid for a long term 9 month package, internet has stopped working. I have had working internet only for 8 days out of 25 days since payment of 9 month package. That too at very low speeds at times. I have payed for 10 mbps plan, i get only 1.5 - 2 mbps. Customer care keeps telling me everyday the issue will be resolved in 24 hours but never works. Local technicians are very rude and just give excuses. Keep promising internet will start working again but it doesn't work for more than a few hours and goes down again.

Payment made on - 6th dec 2018
Service started on - 8th dec 2018
Dates when internet was down -
8th dec 2018
9th dec 2018
12th dec 2018
15th dec 2018
16th dec 2018
17th dec 2018
18th dec 2018
19th dec 2018
22nd dec 2018
23rd dec 2018
24th dec 2018
26th dec 2018
27th dec 2018
1st jan 2019
2nd jan 2019
3rd jan 2019

Anb_307b internet not working since 25th december. Opened multiple complaints and all i get is a text saying your complaint has been resolved. Call center employees say we can not do anything but open another complaint so it is just like playing this open and close game. If not resolved, for sure am not going to go for another year of business with you guys. Moreover your employees literally have no sense of talking. I place call with english option and they start the call with gujarati... Moreover they hang up the phone on my face and route me to nearest office. Guys in office route me back to customer support. Being player like a pingpong

My hathway a/c no. Is [protected].

I paid for the hathway internet connection in my house on 24th december.
I was advised by the agents (Parshuram and ram) to pay for two routers as my house was big. One router for the living room and the 2nd one for both my bedrooms. I paid in full.

The first router was installed and its signal only came till the living room.
The second router was not installed till a whole week later.

And after the installation, we could only access it in one room. Erratically, that too. It didn't detect in the 2nd room at all.

We have been trying to call our hathway agents (Parshuram and ram), both have stopped picking up our calls. It's been a whole week o[censored]s trying to get in touch, and them avoiding our calls. Please advise.

Dear sir,
I am s. V tilakraj from bangalore.
Account no.[protected] registered mobile number - [protected]
This is to bring to your notice that from past many months hathway broadband connection is not working properly and the connection is not stable. We recharged the internet connection yesterday, still it is not working. We approached customer care, but they still did not send the technical person to solve the problem. The technical person is very irresponsible and they respond to us in a very careless manner when we call them. This has been happening many times to us and even others have the same problem.
We are not able to submit important projects because of the poor and instable connection.

Hence i request you to kindly refund our recharged money immediately.


Thank you,

Yours sincerely,
Sv. Tilakraj

Hi,

I have consumed hathway broadband from july 2017 to september 2018 and migrated some other location in chennai with closing of this connection.

Surrendered router and adaptor by getting a acknowledgement receipt (Attached here). The hathway engineer told me that our hathway people will call you against the repayment within a week. But still now i didn't get any calls. Even i have been calling hathway custom care number[protected] last two weeks. They said our billing people will call you within 48 hours. Still, i'm not getting any calls regarding this issue.

Initially i have paid "thank you for paying rs. 1570. Your transaction id for this payment is r-8280588".

* worst service*

Thanks
Rajan

Hi

My hathway broadband id is [protected]. My account was due for renewal on 15.12.2018. I made a payment of rs 9190 for 12+2 month renewal at increased speed/upgrade. I made payment through upi bhim app through citrus payment gateway as per the link on website. Hathway transaction id as per sms: [protected]_[protected]_88442638. The transaction of rs. 9190 was successful. As per upi app transaction id:[protected] payment made through [protected]@axisbank on 14.12.2018 at 18:02: pm. But they have deactivated my account saying that they still have not received my payment. Daily i’m getting 5 calls from hathaway saying that i have not renewed my account. I have filed complaint at least 3-4 times but still i am facing harassment from these companies. Citrus pay has clearly told me i should take up the issue with the merchant and they are not responsible. Latest complaint id lodged with hathaway is w866449. I have been defrauded by these companies of rs 9190 and no one is taking responsibility. I have attached all the snapshots as evidence of the fraud committed by the companies.

If my problem is not resolved i will sue these companies for rs 9190 and also additional 20, 000/- as damages.

Amol shrivastava, advocate
Ph [protected]
Email: adv. Amol. [protected]@gmail.com
Upi id: [protected]@upi

Sir,
We electro systems get the new connection of 30 mbps plan on 18 th dec 2018, before 10 day, we contact all sales and service number more then 20 times but the issue of speed is not sove,
We want 30 mbps speed or our money back after 10 days only,
We have over 28 call recordind with the customer service number but the issue is not solve.

Our customer name :
Electro systems
Regd mobile no: [protected]
Email id: [protected]@gmail.com
Area: maninagar - ctm
Sales person contact no: [protected] name: mr mayur makvana

We want to solve it by service provider or get back our money.

I was using hathway services in noida (A/c no - [protected]). I have relocated to a new address and returned their equipment too. They do not have service capability at the new address. I have tried all means to convey it to their customer service whenever i receive their calls that i do not want any sort of communication from them. None of their customer care numbers can be contacted. I have sent emails to them as well. Is their any solution to get rid of this headache?

Hi as i have paid rs. 3170/- for six months subscription, with a ac. No.[protected] as they have told me that it will be installed by 5.30 pm, as there is no response from them or a call also. As i have contacted the person who have visited my home and collected required documents as well as i have also called the person who have told me about the connection and also i have been kept many of messages through whatsup also there is no use and due to their false information i have wasted my 7 hours of time and postponed my important works also. I am now ready to take other providers connection as usually and also i am needed refund as early as possible

Gtpl sales person collect cheque on 5th dec. 2018 for renew and shift service to other address and he said it will take max. 3-4 days but i still didn't get any solution from them after 4-5 complaints.

They deduct money on 7-8 dec. 2018 but i still didn't get their service and their customer support and management team not giving any solution.

Gtpl complaint numbers

1655085
1715371
1735917
1796346
1800799

Also their nodal officer number and email is not valid as they provide on their website and when i email to one of their nodal officer then they said its not for broadband services.

Whenever i complaint to their customer support then they just give me complaint number and said our person will give you solution within 24 hours but it's not happened yet.

After all i am suffering from last 1 month about this issue but they even don't care about their customer after took money.

When i tried to contact gtpl sales person and i said i need solution otherwise i will file a fir against all of you then he softly said go for it so i don't think so they are professionals.

I just need help

Thank you in advance

Hi,
Even after paying the amount on 1st of december, hathway team disconnected the internet but are still asking for the money.
I am not interested to make double payment.
Even after sharing the confirmation from the bank, they have disconnected the internet.
Hence you can go ahead and disconnect the connection permanently as i do not have trust and i am withdrawing from your network