Hathway Complaints & Reviews

Repeated calls from hathway operatives asking why i am not renewing my account. I have told time and again that i don't want anything from hathway anymore. Asked them to remove my details from their database. They are harassing me every other day despite my repeated refusals to take a reconnections. Please take some action and save me from this mental harassment.

My mobile number - [protected]
Name - arindam nayak
Locality - patel chest, new delhi

I had a hathway broadband connection installed about a few days ago, the person who installed assured us speed of about 80 to 100 mbps in wifi, but all that we get is only about 48mbps to the maximum, the speed is too less and not even half of the speed we were assured.
The plan that we opted was for 150mbps, but wat we get at this moment is just less than half of it, when enquired the customer care did not reply to our queries giving lame excuses, i did not opt for this connection to get such unreliable and irresponsible replies, it's better that the company resolves this problem, so they can at least retain the trust which we levied on this company.

Hi,

This is in reference to the new cable tv connection required from hathway.
I have raised the request yesterday and till now none of the technician has called up and came up for the connection.
I made the request on an urgency but no one has turned up.
I have my grandparents visiting me and i raised the request on priority which i feel like hathway doesn't value customers.
I already have hathway wifi connection and i was trying to go for tata sky
Connection but the technician told me that 2 connections cant be taken up together in the house.
I actually value broadband service given by hathway but the cable connection is turning out to be a nightmare one.
This is my helplessness to go for the hathway cable tv connection which i thought i might get a good experience and is turning up to be the worst one.
Could you please take this on priority and help me with the expedition of the process.
I am residing in pune, hadapsar.
Address: runwall seagull society, handewadi road, hadapsar.

Best regards,
Gunjan pardal
[protected]/ [protected]/ [protected]

Hi, this is kishore mrinal from bangalore. Last month i shifted to my home town jamshedpur. I am getting threatening call from lawyer claiming himself to be hathway's lawyer. He is asking me to pay a pending fee of ₹3930. I have unsubscribed from hathway 2 years back with clearing all the formalities and payment, the local agent himself came and uninstalled and took away all the stuff. There was absolutely no item/payment pending. This is a just fraud case to exploit money from past customers. Please help. My account details: [protected]. I have the audio recording of threatening calls.

I had requested to disconnect the service and asked them to collect the modem in feb 2018.
After these many months, suddenly i got this text mentioning legal notice. Upon calling on the numbers mentioned in the sms, the guy introduced himself as consumer court representative in delhi and asked me to pay ₹2500 regarding this issue and then he would close this case.
On contacting customer care regarding this, the representative said that its all fake.in the system it shows that my account is terminated and i dont need to do anything in this matter.
This kind of behavior from hathway is tormenting and needs to be checked.

Bs isp i purchased 6mbps on march and i am getting 4 or less mbps from the next day it is fibre broadband not wireless but they are misusing the trai rules and only giving us 80 % speed dont buy this isp i dont want others to go through what i did and i complained a lot too but they instead of solving the customer care executive not person but their boss instead of solving the problem shouts on me that i shud take back my complaint to consumer forums in india. Here is my consumer forum complain number :cnosumer 1015939

I took prepaid hathway internet connection before year 2014 on trial basis. Hathway service was found pathetic. Internet servers were down 50% of time. I was fed up with poor service and closed the connection via termination request number #9590788.

Post this, hathway staff continued to send bills (Not sure how for prepaid connection?). I chased various phone numbers of hathway customer support to request closure of the connection. They continued to promise closure, but never took any action. I tried this several times, but no success.

Finally i resorted to email correspondence with hathway. I officially notified them to close the connection and gave reference of telephonic request for closure.

Fortunately, i possess copy of my internet connection form / literature which detailed out plan and terms o[censored]sage of connection. I will produce it wherever required. These documents are enough to prove my case on any platform.

I am also attaching my email correspondence with this email. Pls check your records for this correspondence and take necessary action.

I spoke to the billing team today, they are telling we haven't received the amount. Just now, I spoke to the bank as well, they clearly mentioned that the money is being credited to Hathway's bank account . I have done the transaction on December 1st via Hathway app of Rs. 1296.82. Also, shared the transaction details with them. Where is the money then, I want the complete refund. This is a complete scam.

Regards,
Umar
[protected]

Dear Team,
I goutam ray use your hathway cable connection. But there is so BAD service our local operater that's why I m unable to continue my connection. Every day when I open TV it's showing contract your cable operater, many time I informed but no resolution happed. I m Fade-up to tolerance such nonsense activities.. HATHWAY BED SERVICE. DO NOT USE HATHAWAY.

CITY- ASANSOL
SUB CITY- KULTI
PIN- 713343
WEST BENGAL
MNO-[protected]

I have raised a complaint on 1st of this month wherein i have paid my bill through their so called hathway app. The money got debited from my account but it was not reflecting in the hathaway account. Everytime when i call the support team, they will give me reasons like with in 24 hours, your issue will be resolved but i has been 5 days, nothing has happened. Stop fooling your customers. I have also shared the transactions details with them, still my issue is yet to be resolved.

This is regarding my refund query. I contacted hathway in bangalore for brodband connection. The person came to take my details and told me to pay online which i did. After couple of days they told me that the service is not in my area hence they won't be able to install. I asked for my refund and they are continuously disconnecting my call. This is totally not acceptable. I called the local manager and he is not even replying.
Please find the below details :

Payment of rs 2122.00 has been initiated toward your hathway broadband [protected], txn id[protected], please keep this txn id for future reference.

Hathway local manager contact number :[protected]

Hi,

Today morning i got a call telling that i have to pay 48000/- to hathway from an unknown person from delhi.

He also mentioned that i have not handed over the modem and the router.

I am not using hathway broaband connection since 1.5 years.

Many requests to cancel the connection is not taken in to account by hathway.

What is this all about. When i checked the no.in truecaller it is showing as spam.

I have used hathway internet 1 yr back. I requested to relocate the service while i was shifting to another place. However they have checked the feasibility in my area and connection was not there so i told them to close the connection. No response from hathway.

Today advocate called and told me that i have to surrender the connection within an hour since i was in office, i couldn't go and surrender if not legal action will be taken or ive to pay the money of 4k.

Anyhow i called to hathway customer care and requested to collect the router from old place where i got connection before and they said okay.

I have booked hathaway connection on 30 nov 2018 and have not received internet connection till today 5 dec 2018. I daily call customer care and they daily promise to give connection. They don't have technical executive to give connection.

What a shame. Such big name with pathetic service and support.

Please don't buy hathaway internet service. They are fraud.

Hi,

I am currently using hathway connection and previously used hathway connection 3 years ago, today i got a call from some unknown person asking me to pay 2500/- for not returning modem, moreover he threatened me to pay 48000/- if i am not paying 2500/- rightway.

Since 3 years hathway did not connect me in any mode of communication for returning modem or so. As far as i remember i vacated my house and closed the connection as it was prepaid. But now without any prior information how can i pay 2500/- that too getting a call from some unknown person. He said you file will move to delhi high court and you might face lot of trouble. While taking connection from hathway i never knew that they will do this to me.

Now i have decided to close my current hathway connection as well and move to some other operator, i would like hathway executive to contact me directly to resolve this issue, if i am liable to pay i would not deny.

Thanks,
Mohit bhardwaj

Hi,

I wanted an unlimited plan that didn't limit my downloads everyday.

My previous plan had a limit of 30 gb per day.

Your payment executive came to my house last month and informed me that i could opt for the rs 850 plan and get unlimited downloads.

Today, the speed just dropped and i was informed that i had crossed the 20 gb download limit set per day.

This is a clear case of cheating. You make me pay more and provide me with less download limit.

Why the hell did your executive lie about the download limit.

The weird thing is that i have used the same amount of data everyday and didn't face this issue until i paid the amount again.

Iam not using hathway connection still now. Because one of your executive received my modum router since 1 year ago. The executive given to same router to anthor customer. It is blundered mistake from hathway. That's way iam facing lot of calls and mails from hathway. So please kindly deactive the my hathway account immediately. Its a big issue from hathway

In july of 2017, hathway took 10k+ cheque and promised 1 year of service. They said technician would come for installation, but they never send anyone. After many calls, i finally gave up. A year later, they started calling on a daily basis asking me to "renew"! I explained the problem to more than 20 sales execs, but no action was every taken by hathway. Complete ripoff

I will not greet you people as you are not worthy of it. Please read through to understand.

I was a regular customer to hathaway internet bangalore ([protected]) for around 1 year (Disconnected after formal emails and personnel visit of field person who disconnected manually the connection and took my router dec 2017). Although that router was free as part of package 6 month advance rental. But since i was moving out of town, thought of giving it away. Even after insisting about any acknowledgement slip, the person told that he has updated the back end accordingly.

Now, today (1 dec 2018 5:15pm ist) i got call from (Kishore :[protected], [protected] who said he is calling from some delhi court as a lawyer). And to not to file the civil legal case, he asked me to paytm 2500 to his personal mobile number.

This incident is causing mental harassment to me and my family. I will go-ahead with criminal case filed against the mentioned person (Cyber crime cell).
I have mailed this scenario to your appellate authority (Mr. Mohan kumar, bangalore) and related customer care also.

Please update your records with truth rather than irritating people after 1 year of disconnection.

Hathway a /c no. [protected]

Offer plan given by your employee name smt. Bhavana.
Plan_hd 2 stream, 50mb, 6 mon u
Rs.5498/- for 6+2 months

Paid hathway rs. 5498/- for the said plan but renewed for only six months that is from 28.11.2018 to 27.05.2019 instead of 28.11.2018 to 27.07.2019

Request to change the date as 28.11.2018 to 27.07.2019