Hathway Complaints & Reviews

One of the Hathway team person named Sravan ([protected]) has approached me for Broadband connection (Hathway A/c Number: [protected]) and took around 1860 amount in cash. Neither the account has been activated nor the amount has been refunded so far since march 2018. I had complained with Hathway customer service lot of times and many complaint numbers has been created i.e.19032018M383661 is one such complaint. Every 2 or 3 days, they used...

Dear sir,

I have taken a hath way connection 04/09/2018 account no : [protected] 6 months pack and amount was 3179.

The hathway employee chandu has promised to me that, i am eligible for cc camera and have 6 + extra 2 months connection free.

But, the offer never happens to me yet. I keep on calling to your employee and keep on asking about the offer. Its like a round the clock daily. Some times...

It's been almost a year before i complained for network issues. Before a year as per my mail almost for fifteen days you stopped my network connectivity and said that some one closed the switch. See, this is not my issue, what should i do for that? You guys were saying that as per company norms you can't give me extension??? What the hell is this???

Now, after a year again i am facing the same issue from almost two...

Hello sir,
This is vikas my account number[protected] internet service provider, when my internet date comes to end i got call from hathway care i was getting daily 2 or more times calls from hathway, so they were telling that we are providing internet service 50mbps unlimited all the time there is no fup for monthly they were telling there is no speed limit and i recharged with 3179rs. For 6 months as per they requested. Now i am...

A/c No [protected] in Chennai. On 23/10, Three months subscription for a free Webcam, paid the three months subscription valid till 25th Jan.2019. Demand me to pay the renewal monthly subscription Nov.before 25th. Decided to disconnect the Connection and ready to lose the two months subscription besides one month advance. Very very poor response....

Harassing the customer - legal notice to customer

I have used the broadband connection from hathway and i have disconnected the connection due to poor service. The same has been done over several call and mail. I have also requested them to collect their modem in call.
I have never got any calls or messages regarding the modem and after many years now in 2018 i'm getting legal notice message. I have written mail and...

Dear, Sir
Dt: 22/11/18 on my broadband service suddenly stopped, i registered complain on helpline. They says it wll solved within 24 hours, after 24 hours no one come to solve problem..so i just called them again and then they says...in your area technical problem (my neighbour have same broadband service as i have so normally if technical issues in whole area then how could be my neighbours internet service running)...and they says...

In my area they have disabled everyones connection including mine beacause of changing the setup box to old once. I had change my new setup box last year but since 3 days there is no connection, after visiting their office they are saying that they are changing the lines again to old connection beacause their new connection is not working. Horrible...

Hathway Acct No: [protected]

I had asked for disconnection of service and the account was deactivated but the modem was not taken nor any personnel came to take the modem during disconnection.

Subsequent after few months hathway called for recovering modem and I asked them to collect and they said they would send someone to collect the modem.

Suddenly, today i received message regarding legal...

Hi, i was approached by a hathway executive almost 2months back saying there was an offer going on, wherein if i pay for 6months in advance, i'll get a wifi router free and internet connection will be done within next 1 day of paying the amount online. I logged into hathway website with my registered mobile number:[protected] and account number - [protected]. No one ever came to provide internet connection. I reached out to the customer care...

Got a recent broadband connection of Hathway. It has never worked properly from initial. Called the customer care beyond 10 times and they are least bothered to send some technician. Refund the entire amount and it is such a pathetic connection. Got a 4 month connection at INR 3900. Such a waste of money to invest in....

Payment was made on 15th nov 2018 but installation is not done until today 22nd nov. Customer care doest respond. As per them 48 hours is the time for installation after payment.

Account no: [protected]
Kalam srinivas reddy

How to cancel the connection request and get a refund asap.

I believe hathway isn't good at anything, be it service or customer support....

I have placed an order for new internet connection, one of the dealer suribabu, came and took money thru googlepay 3179 on 14th nov, 15th nov he was saying it is not possible to give connection to us, when i asked money he said it will take 2 days time, but till now i havenot received my money.
I am trying to call him, he is not answering the call....

Hathway is the worst service provider I ever had in my life. I took Hathway on 10th of Oct and it was assured by the sales executive that I will be getting a speed of 150 while using directly from cable and around 120 when connected through wifi. But when the connection was made it was coming only 60-70 Speed and sometimes 10-15 speed. I raised complaint many times and surprisingly whenever I call next time they say that no complaint has...

Account number: [protected]

I cancelled all my services long back with Hathaway and even informed the customer care I’m cancelling the connection. And the customer care did not tell me if I should return the modem or not. But I did return the modem to the local store where I bought the connection from there was some guy in the shop he told he will take care of the formalities and told the owner of the store wasn’t there...

Hi,

I used hathway internet 3 years back which is a prepaid connection. I requested to disconnect the service while i was shifting my house in sep 2016. I requested to collect the device and close the connection and they said ok, after that no response. However after 2 years i'm getting legal notice messages as below frequently:

Legal notice has been sent to user xxxxxxxxx for hathway broadband a/c no.[protected]...

The story starts in 2017 when i took a wifi connection from hathway, it was all good expect worst service from hathway. I used the service for few months, my account id was [protected].in the month of october i called to it's customer care and told to disconnect and pick the router from the location. Since i moved from hyderbad to delhi after that i did't get any update regarding router picking, yes in between i got calls for new plans and...

Mr ganpat patil (Salesperson) approached us for a hathaway broadband connection in july 2018 and told us the details about various plans. We found the existing plans bit expensive for our requirements and rejected the service.

Later mr patil approached us with a modified plan. He offered us a special broadband plan of rs. 2478/- for 4 months. We clarified more details and were informed that the plan will run for 4 months for...

My gtpl broadband is not working every 15 days it goes down for 4 to 5 days. So basically i only get service 60pct of the time. The customer service is never prompt on resolving issues. Local persons don't help at all. I want refund of money when internet is not working as it's unfair for gtpl to charge for days their internet didn't work and they also failed to correct the problem. If gtpl has some decency they should stop looting people...

From last saturday my gtpl wifi is not working, i have contacted with engineer 8-10 times even with the senior person available but they are not taking any action for the same and keep convincing me that sir your issue will be resolved tomorrow end of day

Even after a week of registration of complaint no any action is take

I have 6mbps unlimited plan for a year and i have great lost while gtpl is not providing...