Hathway Complaints & Reviews

I was using hathway broadband connection for quite some time last year. If i remember correctly i had terminated the connection around approx august september 2017 and switched to a different isp.

After multiple calls representative from hathway came to pick up the modem. I don't remember the exact date but they did collect the modem from me and refused to provide any kind of receipt or written confirmation, saying its against...

Hello
These regarding that your call center guys are simply calling again and again for offers before the bill due date if iam not interested also, and don't maintain a particular report, of particular customer, and simply call. Its disturbing for mee please dont do these. My account number of hathaway is [protected].
These people are keeping on calling for no reason if iam not interested in the offer also. I dont like it....

My name is Radadiya Dhruv R. Phone no - [protected]. I am appyed new broadband connection in addrees - A-104, omkar heights, nr. Maharaja farm, simada, surat-395010 and gtpl sales man take a 6120 Rs for connection and 20 day after him say connection cancal.. And this time say your chaque is given after a diwali...
So please refund a chaque in one day because I need some another place apply for broadband..
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During day time after 2pm till 1am the network is the worst. I get const 20% packet loss and 250 ping in singapore server. Every time i complaint them about this issue they say i'll forward your msg to the technician, but as usual they don't. I have been complaining for about 2months straight now. Either you fix my issue or refund me back my money of 6months....

Today i got a call from [protected] name - (Protected) from legal registrar delhi, stating that i have not submitted the modem hence they will be putting legal case on me. Asked me to pay rs.2500 on hathway payment website and send the receipt on advocate. [protected]@gmail.com. When i asked for contact no of mr. Kishore kumar, he did not give me.in july 2017, i disconnected the broadband internet connection bcoz relocate and asked the hathway...

I want to shift my connection to my new address. I am complaining on Hathway costomer care from last 15days every day i received call from ther side for regarding shifting my connection, But instead of shifting it they told me to buy a new connection of Rs. 2200/- and told me they will not shift my connection to my new address because only 15 days plan is left. So instead of shifing it you have to buy a connection. But according to my recharge...

My internet is not working for last 7 days.
Gtpl customer care is raising a service request and closing it same day without resolution.
I have complained via email and phone but they are not bothered to give resolution. They give robotic answers that they are working on the issue. Please do something to resolve my issue. I need the services to be started and compensation for whatever days my services are not working.
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I signed for gtpl internet broadband in dec 2017 and i paid rs 1500 deposit, but now they are saying that "there is no outstanding deposit amount from our end to refund." i send them a proof that i own the 1500 deposit from you, but they are not solving my problem. I tried to call sales person but he is not answering my phone or replaying on whats app.

Can you please take a look in this matter?...

This is complaint regarding account number [protected]. This account has been deactivated based on my request in year of 2017, july without any due.

In year of 2018 nov, i received call from a mobile number asking me to pay for rs 2500 for lost modem as per legal notice. File number 404. They told the call was from delhi court.

As per email communication from bangalore help desk, i have paid for lost device 4245...

Acc no -[protected]. I have an advance payment for 3 months and i have suffered so much in this period. I called customer care multiple times and raised number of service requests which is of no use. I will never use this connection again in my life and i will recommend my friends not to use this. My work life got impacted so much because of this wifi. I need a refund for being suffered so much. I will go to any extent to get my refund....

I had requested to disconnect the service and asked them to collect the dues in jul - aug 2018, numerous times at least 5-8 requests a month till sep 2018. There is no response from the team for nearly 6 months and after these many months, suddenly i got a call from consumer legal team delhi - ph:'[protected]'. They started to threaten me about a legal case. Upon calling the hathway customer care they mentioned that legal proceedings will...

Account ID : [protected]

I recharged (paid Rs.2522) my internet last week on Thursday (6th Dec 2018).

My internet is not working from 6th Dec 2018..

I have been calling regularly to customer care team. Every time they will raise a new ticket and close it without taking any action on it.

This is the worst experience experience I had with any Internet service provider company.
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In the month of august when my subscription is due for renewal. I got a call from Hathway saying that a cctv camera is free for a 1 year subscription plan.
After a month prior to the subscription date of my opted plan for a year subscription which provided a free cctv camera, I received a call from an Hathway executive asking me if I got the camera. I said "no" then I was told that I would be getting a confirmation mail to my gmail...

I am a Hathway Broadband customer for over two years now having Acc No: [protected].
I was offered a free CC Camera with installation (immediately) in Aug 2018 on renewal of 6 months connection. I promptly did the renewal.
I waited for about 20 days and when I did not get any response, I raised a service request for the same, Which show the status as "In-Progress" till date.
About 120 days now.
After that I called...

My account no [protected] .I want to return modem you people are not even sent a executive or enquire simple sent a message legal notice.what is this please send a executive I will submit your modem.i call your customer care submit at office you people have only one office in entire city how can I waist my time such a long distance .send one executive....

Hathway broadband really cheated me my account number is [protected] i didnot renew it for few months one day i got call and told offer for 8months and mad me recharge but the plan was activated for only one month i immediately registered complaint on same on 29th nov 2018 and ticket number was 29112018w442688 i told me refund my money till now they didn't refund or they didn't call back i called them almost 5 times each day but they answer...

Sir i have submitted this complaint on november 25th but still its not solved i was thinking that you will solve but now i came to know you cant do that
Hello sir,
This is vikas my account number[protected] internet service provider, when my internet date comes to end i got call from hathway care i was getting daily 2 or more times calls from hathway, so they were telling that we are providing internet service 50mbps unlimited...

They have fraud agents. I have told that i will get 6+2 months if i pay for six months at once. I made half yearly payment and when it came to sixth month they have deactivated my account. When i called customer care they don't have any number for billing team to reach. I have completely scammed by the hathway agent. Fraud company. They just want to sale the plans to the new customers at any cost by telling them all the lies....

I had opted for braodband connection at my residential address aurangabd cidco n4 0n 23 oct 2018

Sales executive gave me conformation of connection in 2 days, insted of giving demo and inspecting feaibility in that area took cheque and enrolled my connection.

Hathways broadband account number : [protected]

Later 3 days i was informed that connection cant be established, i requested for rufund -...

I am getting threatening calls from an advocate stating that he is from delhi and i should pay 10 thousand rupees as fine as some payment is due against me. I used hathaway prepaid connection 4 years ago and there is no due. After 4 years how can someone call multiple times a day to me and my wife saying they are from hathway cable?
I mailed to hathaway support team but there is no response from them. Please suggest as this is customer...