Hathway Complaints & Reviews

I have terminated my service with hathway through customer care and they told to return the modem to take the refund. Then i placed the request to return my modem and they said u will receive the amount after the executive take my modem. I have the returned the modem to the hathway. But i havent received the refund yet. When i called the customer care they say the amount is not refundable now. Kindly help. Customer care is really irresponsible to say to collect money from the executive who took my modem.

Beware i have booked a hathway connection on 30th december 2018, my hathway account no:-[protected], and i have paid sum of rs 1650 online, in my premise cabling has also not been done, i have called hathway customer care to cancel my subscription and refund the amount they said to email i have emailed on the same day to [protected]@hathway.net and i got revert to write to [protected]@hathway.net, i have emailed here as well with attached screenshot of payment, but not hearing anything from them.

My internet billing date was[protected] and i have submitted bill on[protected] but still they disconnected my internet and its still not working after lodging many complaints. I am very disappointed from Hathway service executives and their behaviour. Many times they disconnected calls and never gave any solution. Its being 4 days still my internet services are not active and service executive says it will be resolved in 4 hours but even after 96 hours its still not fixed.
I am running a small software company and i have lost many works and it harasses me a lot.

Here i am attaching the screenshot of my bill payment and some of the complaint numbers :

03012019w914121 (huzaifa)
03012019w914121 (AFSANA PATEL)
04012019w92978 (NIKHIL)

Sir, we have a hathaway tv cable connection, at our residence in c-86 madhuranagar, hyderabad, 500038. It stopped functioning for the last two weeks. I tried to make complaints to the service provider several times. The phone was ringing but no one lifted to receive the call. At last two days ago they responded and informed the they will send a technician to adress the problem. But they did not do do. Afterwards i tried to contact several times but no response received, though the phone was tingin. I got fed up with their attitude and preferred this complaint. The mobile no. Of my service provider to madhura nagar residents is [protected]. I request your intervention to get my problem resolved. My mobile numbers are : [protected] and [protected]. Thank you. An early action is solicuted

Hi team,

In the month of may i had relocated to tadipatri location in andhrapradesh location. Hence i was called to customer care and requested to pick my hathway device as i will be not using it. I waited for 3 days and i left bangalore as i vacated.
Now i received a call a month ago saying to return the device. I checked with that person if the connection is possible at hado sidhapura, sarjapura road but as the connection is not available, i requested the time and date to pick the device from me. But nobody called me. Yerterday i received a mail and got a link to schedule the date and time again to schedule for device pick up. I did and given todays date at 1 pm. But it is already 2 pm. Nobody called me or came here to pick the device.
I dont know why nobody is coming to pick the device from me and sending so many mails saying you will be taking legal action. Please ask someone to collect the device or if required i will come to any hathway office to return you. You can call me on [protected].

Thank you,
Kedarnath

I got my hathway internet connection disconnected almost 8 months back, post which they have never reached out to me for almost 4 months for modem. They started sending me threatening (Suing me) emails for not returning the modem. Every other time when they send an email i gave them the appointment and other relevant details. But no one turns up to collect it. Instead they prefer to send one more threatening email. I am fed up seeing these emails every fortnight.

I deactivated my hathaway account 3 months back and paid all the bill. After that their guy came and collected the modem without giving any receiving or any proof. Now after 3 months of terminating of my services suddenly hathaway is sending me legal notice through e-mail to deposit the modem. How am i supposed to deposit the modem again?
My account no [protected]

Hi,
A/c no:[protected] i have shifted my residence 2 years before i. E, in 2016 may & i requested hathway 6months before to deactivate it. They still send me notifications of pending bills and scare me to file case against me. I paid one more bill accidentally in december 2018 for which i haven’t used at all. So, request is to deactivate it and get rid of my data from your records. I called n number of times to customer service but they tell me to return router which is my propert as i got it by paying huge sum of amount at the time of new connection & i was told that i own it. Anyways the router is been spoiled.
I want an early response in regards to this and stop sending me messages and emails

Customer id [protected]. I had disconnected my internet with hathway in february 2018 by raising a case for disconnection. I had given an appointment for device pick up post which my account was deactivated succesfully.
Despite this, i received an email today stating legal action against me for non return of device.
They have been calling me for the entire year non-stop with their offers and now this is the last resort.
This is harassment.

We disconnected Hathaway broadband ([protected]) in 2017. For months, I followed up with the customer care for disconnection and device pick up.several appointments for pick up were made with Hathaway customer care but no one came to collect.we continued getting bills despite disconnection. After several calls we were assured the service is disconnected and 'no action is required from us'. We moved out of Bangalore after 6 months during which I called them multiple times.
After 2 years we get an email threatening us legal action for not returning the device.This is harassment.

In June-July 2018 was about to shift my house and wanted my hathway connection to be relocated I raised a help ticket. A engineer had visited and took the device saying it will be relocated. I didn't think twice as it might be the norm that they take the device. The connection was never relocated. Now they want me to submit the device back.

This is the first time i am using hathway its been a month. Being a new cutomer hathway is one of the worst customer service i ever had. I had called more than 5 times for my issue. I was said that the very first month the bill will be 943 after that i have to pay 786 each month. But this month they had disconnected my internet connection inspite of paying 786rs. I would have called more than 5 times and raised complaints many times but still the issue persists.

I was using airtel and switched to hathway. Airtel was way better. I dont mind switching back to airtel as well and sugget my friends not to use hathway if my issue is not resolved. I have all call recordings with your sale team and tech team regarding this issue. I dont mind taking it legally as well.

Make sure i get my internet connection back.
Ticket number-
[protected]w909813
[protected]w838268

Fed up beyond limits, because of the no. Of calls i receive from hathway customer care.
I used to hold a hathway account about 6 months back. But i shifted my residence and hathway refused to provide their services in the new location. So now i have nothing to do with hathway. But the calls are unstoppable! I have informed the customer care and have been patiently telling all executives to delete my no. From their calling list, but to no avail. Its torturous.

Gtpl internet has been down for 17 days out of the last 25 days. I had first bought a trial of 3 months when it worked very well. But the moment i paid for a long term 9 month package, internet has stopped working. I have had working internet only for 8 days out of 25 days since payment of 9 month package. That too at very low speeds at times. I have payed for 10 mbps plan, i get only 1.5 - 2 mbps. Customer care keeps telling me everyday the issue will be resolved in 24 hours but never works. Local technicians are very rude and just give excuses. Keep promising internet will start working again but it doesn't work for more than a few hours and goes down again.

Payment made on - 6th dec 2018
Service started on - 8th dec 2018
Dates when internet was down -
8th dec 2018
9th dec 2018
12th dec 2018
15th dec 2018
16th dec 2018
17th dec 2018
18th dec 2018
19th dec 2018
22nd dec 2018
23rd dec 2018
24th dec 2018
26th dec 2018
27th dec 2018
1st jan 2019
2nd jan 2019
3rd jan 2019

Anb_307b internet not working since 25th december. Opened multiple complaints and all i get is a text saying your complaint has been resolved. Call center employees say we can not do anything but open another complaint so it is just like playing this open and close game. If not resolved, for sure am not going to go for another year of business with you guys. Moreover your employees literally have no sense of talking. I place call with english option and they start the call with gujarati... Moreover they hang up the phone on my face and route me to nearest office. Guys in office route me back to customer support. Being player like a pingpong

My hathway a/c no. Is [protected].

I paid for the hathway internet connection in my house on 24th december.
I was advised by the agents (Parshuram and ram) to pay for two routers as my house was big. One router for the living room and the 2nd one for both my bedrooms. I paid in full.

The first router was installed and its signal only came till the living room.
The second router was not installed till a whole week later.

And after the installation, we could only access it in one room. Erratically, that too. It didn't detect in the 2nd room at all.

We have been trying to call our hathway agents (Parshuram and ram), both have stopped picking up our calls. It's been a whole week o[censored]s trying to get in touch, and them avoiding our calls. Please advise.

Dear sir,
I am s. V tilakraj from bangalore.
Account no.[protected] registered mobile number - [protected]
This is to bring to your notice that from past many months hathway broadband connection is not working properly and the connection is not stable. We recharged the internet connection yesterday, still it is not working. We approached customer care, but they still did not send the technical person to solve the problem. The technical person is very irresponsible and they respond to us in a very careless manner when we call them. This has been happening many times to us and even others have the same problem.
We are not able to submit important projects because of the poor and instable connection.

Hence i request you to kindly refund our recharged money immediately.


Thank you,

Yours sincerely,
Sv. Tilakraj

Hi,

I have consumed hathway broadband from july 2017 to september 2018 and migrated some other location in chennai with closing of this connection.

Surrendered router and adaptor by getting a acknowledgement receipt (Attached here). The hathway engineer told me that our hathway people will call you against the repayment within a week. But still now i didn't get any calls. Even i have been calling hathway custom care number[protected] last two weeks. They said our billing people will call you within 48 hours. Still, i'm not getting any calls regarding this issue.

Initially i have paid "thank you for paying rs. 1570. Your transaction id for this payment is r-8280588".

* worst service*

Thanks
Rajan

Hi

My hathway broadband id is [protected]. My account was due for renewal on 15.12.2018. I made a payment of rs 9190 for 12+2 month renewal at increased speed/upgrade. I made payment through upi bhim app through citrus payment gateway as per the link on website. Hathway transaction id as per sms: [protected]_[protected]_88442638. The transaction of rs. 9190 was successful. As per upi app transaction id:[protected] payment made through [protected]@axisbank on 14.12.2018 at 18:02: pm. But they have deactivated my account saying that they still have not received my payment. Daily i’m getting 5 calls from hathaway saying that i have not renewed my account. I have filed complaint at least 3-4 times but still i am facing harassment from these companies. Citrus pay has clearly told me i should take up the issue with the merchant and they are not responsible. Latest complaint id lodged with hathaway is w866449. I have been defrauded by these companies of rs 9190 and no one is taking responsibility. I have attached all the snapshots as evidence of the fraud committed by the companies.

If my problem is not resolved i will sue these companies for rs 9190 and also additional 20, 000/- as damages.

Amol shrivastava, advocate
Ph [protected]
Email: adv. Amol. [protected]@gmail.com
Upi id: [protected]@upi

Sir,
We electro systems get the new connection of 30 mbps plan on 18 th dec 2018, before 10 day, we contact all sales and service number more then 20 times but the issue of speed is not sove,
We want 30 mbps speed or our money back after 10 days only,
We have over 28 call recordind with the customer service number but the issue is not solve.

Our customer name :
Electro systems
Regd mobile no: [protected]
Email id: [protected]@gmail.com
Area: maninagar - ctm
Sales person contact no: [protected] name: mr mayur makvana

We want to solve it by service provider or get back our money.