Hathway Complaints & Reviews

I have paid 2300 rs for three months internet service but accidentally the money have been sent twice so i mailed hathway at helpdesk and billingpune for more than six times now they dont even mind to reply me with simple message that your query have registered or so...i have called the hathway customer care four times now on first three occasions they told me money will get refunded in fifteen days and on fourth day they told me it will take 45 days after enough argument they told me thay your plan is activated for six months and we cant do anything .. firstly i dont want 6 months service and they dont even have any receipt for that how am i supposed to believe that. I am very dissatisfied and disappointed with hathway even there customer service agents are worthless.

I had hathway bb connection. I asked for the disconnection long time back. Still they are not closing the connection. I am getting bill from them. I have asked them several times. But they are not replying at all. Below are the details. I have even paid one month despite not using. I even have email asking them to close the connection. They are not replying at all.

A/c no[protected]

Hathaway are spammers inspite of informing them to mark my number in dnd i have reaceived around 50 calls yesterday.

Hathaway caller do not transfer calls to seniors they're purely trouble makers.

I had their account but due to poor service and change of address closed the account. Got multiple calls for feedback which i gave. But they calling ever since, theirs no way to stop them. The number is transferred to every possible employee in call center. Every time new person is calling for same repeat questions.

I was a customer of hathway broadband with account number [protected]. I changed residence and asked them to relocate. They did not relocate saying they do not have service at that place. They are asking to return the modem and say that the deposit amount will not be returned. I am ok to return the modem but they have to return the deposit amount. How any company can cheat customers like this. How do you handle such cheats.

Beware of their cheating tactics.

I have a Hathway user for nearly 6 months . I used to receive calls from Hathway regarding the offers. In 3 rd week of January i received a call from a agent briefing about the cctv offer . I was asked to pay 3 months bill to activate the offer. For which i had made the payment . The person told me to do the payment and i completed the payment. Hathway agent i will be getting a cctv camera i had enquired about the installation of the camera and stuffs to which i was told it will be done by hathway.the conversation was over and i had agreed to the offer
Today(25-jan-19)i reveiced from a delivery person he is telling me that he will only delivery the product and i have to enquire customer care for installation . when enquired to customer care they are telling me it will not be done by hathway. if installation is not done by hathway i would have not taken that offer, Why was the communication given to me it will be done by them?and incase i attempt to install and something happens to the camera.hathway will ask me to pay 3000 for the same.
One more information which i got it today from customer care is i would not be able to save the recordings if i need to do it i need to buy some additional stuffs from market. WHY IS HATHWAY CALLING IT AS A CCTV IT IS JUST A SCANNING CAMERA.WHY IS INFORMATION BEING WRONGLY CONVEYED .
ARE EMPLOYEES NOT AWARE OF ALL THESE
WHEN ENQUIRED CUSTOMER CARE THEY ALSO DONT HAVE ANSWER ONLY ANSWER I AM GETTING IS "SORRY".WHEN ASKED TO CONNECT TO HIGHER OFFICIALS THEY DONT DO IT AND CUT MY CALL ABRUPTLY

number from which i got a call is [protected]- name of the agent is lakshmi

We have been using GTPL Cable operator services since long time. Multiple times it happened that their cable operator took money in advance o[censored]pcoming month and still ours channels got shut down for multiple days. Currently we have paid 250 rs. Fo this January month in advance and since Last 2-3 days ours channels had been shut down. On calling to customer care, Supervisor person Manoj Rav told that he cannot start ours channels from customer care and told that we had to contact local cable operator for ours problem. Local cable operator Jaydipsigh : [protected] had made his phone switched off since multiple days. We have been stuck with off tv despite we have paid advance payment. Last year same incident happened, that cable operator had been underground for few months and we have suffered a lot.

Hi,

Day - 1

I have requested for new broadband connection of 50 mbps speed - rs.349 monthly plan, however after activation, im surprized to see that they have activated rs.399 plan, instead of rs.349.

Also, when i connected this internet to my smart tv, video buffering is not at all happening, which is not allowing to watch any videos with this 50 mbps speed.

After cable installation, for activating and modem setting, they will do remotely and finishing the activation request and not listening what we're saying.

I'm very much disappointed at the service they're providing.

I request to correct the plan and send the technical person to home, to fix the video buffering issue immediately.

Acct no: [protected]
Complaint ticker no: 21012019m175609

Sir i have forgotten password which i kept and i have tried so many password to unlock parent control lock like default password but i can't unlock so plz help us
And i don't know our customer i'd plz plz help us we are getting bore
Tq sir

After making payment to renew the service the services were still not activated due to my connection port was given to someone else without my knowledge. After making numerous complaints they finally restored the services after 5 days and was promised that services will be extended for the number of days it was not activated. After which it's still not extended and customer service is of no help. I have all the call recording and screenshot of complaint raised and no action being taken and false information provided.

I have already registered complain with complain no: 1886687 for not able to connect internet. I have done at least 8 to 10 follow up for the same. Still this complain is not solved. Every time whenever i called to customer care number.. They are giving us false promises and ultimately i have to suffer it.

I am very disappointed with this kind of service. Please resolve this complain as soon as possible and escalate this to higher management.

I have made an online payment using hathway app on 17th jan, 2019 at 00:39 hrs for an amount of rs.699 towards renewal of hathway account [protected].

Amount has been debited from my bank account but not yet credited to hathway account. I have confirmed with bank about the transaction being successful and no marking was done on the transaction.

Hathway customer care is of no help. Can someone from hathway team look into this and provide a solution.

Upi reference #[protected] payment via citibank upi.

Hi,

I have raised a complaint to hathway that my internet is not working on nov 27th 2018, that it is getting disconnected frequently (Every 10 mins it will disconnect) and even if it connects net speed is very slow. They said to pay for next cycle bill as its nearing (Dec 15th bill cycle) so i paid the amount thinking it will work. But the issue was like that only. I raised so many complaints with customer care but next day they will close that ticket without resolving. Its happening from past one and half month, till now issue is not resolved. If ask them to give high authority people so i can escalate they are not providing any thing. I paid for 3 months already 1 and half month got over with out internet.
Can you please consider this request and take proper actions in cheating the people with out providing any proper service and doing fraud in the name of deals. Hathway account number: [protected]
Recent rquest number: 17012019w108711.
I have so many requests raised for the same from dec till now.

Hi, may i request you to provide me the last payment invoice copy at [protected]@gmail.com. I stay in btm layout 2nd stage, 14th cross, near madina masjid.

Hathway id: [protected]
Order id: [protected]

The payment was done on 04-nov-2018 at 11: 41 am. It will be great help if you could send the invoice copy as soon as possible.

Thanks & regards,
Pankaj parida
Email: [protected]@gmail.com

Free channel list are not clear. Some free tamil channels are not listed free channel Sri Sankara TV is put in one Hathway package which I do not require
They're not answering my queries.
Free sun tv channels are not shown in free channel list. I do not burden myself by taking their packages with unwanted channels
The free channels as mentioned by Trai are not indicated clearly by Hathway data om in their list.
They should not remove any broadcast or bouquet in their list.
They should not force us to take Hathway bouquet thereby not giving opportunities to select channels of our choice
Please look into the matter urgently before 26th January so that we can start our new subscription from the on.
H G Subramanian

I have disconnected my hathway broad band almost more than a year back and some one came and collected the modem. But now they are claiming that modem is not returned. I don't have the receipt etc as it is more than a 1 year.
I can't do any thing with that modem. Any way there will be way to track where it is based on serial number etc. Please check that and also check who has been assigned to collect based on your record.
My account number - [protected]
Mobile - [protected]

I am really super pissed with the kind of service hathway renders.

They are in big business and hence do not worry much about single customers. That is all fine. However they should render service after taking money.

I keep getting a lot of calls about the offers and suggesting me to reactivate the service. I received a call in the month of october, stating i can recharge for rs. 499 for a month with 20 mbps speed. I made a payment on 03rd or 4th of november 2018, i receive a confirmation for payment as well. But the service was not working. I try reaching customer care, but great difficulty, being on hold for long and after getting disconnected many times. I finally speak to someone who promised to send a technician after 2 days. Since this recharge was for 30 days only, and i have already lost 2 days in the delay of contacting customer care and also the representative promised to send a technician after 2 days i wanted to cancel because the way the customer service was rendered was pathetic.
I requested for cancellation and the technician promised for a refund after 30 days. I even received a call from some team to come and take back the router the next day.
But i have not received the service not the refund.
I have called hathway customer care so many times, and so long on queue, every time i call them they tell me their network is down and ask me to call back later. I ask for manager or supervisor, they transfer the call to technical team where i stay on hold for more than 12 minutes.
I am sick and tired of this service.
I recently received a call from the sales team, person named namitha, about the new offer. I explain the situation she promised to send an technician to have the router taken care and provide the service for the charge i have paid already and it has been 3 weeks now.
I have all the call recordings i had with the representative.
It is the worst service i have ever received in my life.

No response on calls and i send an email. I received an email response after 2 weeks or more stating my money cannot be refunded.

Anyone who is reading this, pls pls pls do not subscribe hathway service.
If you still want to subscribe. Please be prepared to face #.

The service is so pathetic.

This is the most irresponsible, non accountable broadband service provider in Ahmedabad. Internet disconnect so frequently that i have to call them every day. Their customer care is worst, you will feel frustrated since they response only only one liner i.e your issue will be solved in next 24 hrs.They don't give you any details about this frequent disconnection. I feel there is no governance in the company, all customers are just left out to suffer their decision to take Gtpl connection there is no responsibility no accountability no transparency only humiliation and frustation

Hathway promised me to give sunnxt subscription during the installation and it’s been 3 months still yet to get credentials. Customer service is worst.. I have been calling them for almost 5 times and every time they will tell we will get back to u with in 10 working days..

If i ask can u please resolve when i am in call they tell no we can’t. This happens every time..

Worst broadband

Mail id [protected]@gmail.com

Hathway is calling frequently even after i returned modem as i was not using the service there are torturing me i don't why. Is using a hathway connection is sin in my life such a worst internet service provider don't know how to treat the costumers. I am suggesting all of the people while using hathway is ok if you don't use they will torture with unnecessary calls and send the illegal notices to the customer such a worst network is hathway better to go for act fiber even it is more cost because they provide good service where hathway provides good torture to customers.

Hi!!

I paid for 2months advn for hathaway connection they responded well till they received money after that no response only they given cabling & router, activation still pending if i called customer service also they told we will try to resolve this issue, but still now no response from them, this kind of response you are giving to customers