Hathway Complaints & Reviews

I deactivated my hathaway account 3 months back and paid all the bill. After that their guy came and collected the modem without giving any receiving or any proof. Now after 3 months of terminating of my services suddenly hathaway is sending me legal notice through e-mail to deposit the modem. How am i supposed to deposit the modem again?
My account no [protected]...

Hi,
A/c no:[protected] i have shifted my residence 2 years before i. E, in 2016 may & i requested hathway 6months before to deactivate it. They still send me notifications of pending bills and scare me to file case against me. I paid one more bill accidentally in december 2018 for which i haven’t used at all. So, request is to deactivate it and get rid of my data from your records. I called n number of times to customer service but...

Customer id [protected]. I had disconnected my internet with hathway in february 2018 by raising a case for disconnection. I had given an appointment for device pick up post which my account was deactivated succesfully.
Despite this, i received an email today stating legal action against me for non return of device.
They have been calling me for the entire year non-stop with their offers and now this is the last resort.
This...

We disconnected Hathaway broadband ([protected]) in 2017. For months, I followed up with the customer care for disconnection and device pick up.several appointments for pick up were made with Hathaway customer care but no one came to collect.we continued getting bills despite disconnection. After several calls we were assured the service is disconnected and 'no action is required from us'. We moved out of Bangalore after 6 months during which...

In June-July 2018 was about to shift my house and wanted my hathway connection to be relocated I raised a help ticket. A engineer had visited and took the device saying it will be relocated. I didn't think twice as it might be the norm that they take the device. The connection was never relocated. Now they want me to submit the device back....

I have a issue regarding port forwarding. i cant access any port of public ip provided by company when i connect a net.

open a numbers of support ticket. they have always reply me We apologize for the inconvenience this matter may have caused. "We would like to inform you that we have not blocked any ports from our end."

I have scan GTPL all ip this problem is facing in new connection only. i have also send port...

This is the first time i am using hathway its been a month. Being a new cutomer hathway is one of the worst customer service i ever had. I had called more than 5 times for my issue. I was said that the very first month the bill will be 943 after that i have to pay 786 each month. But this month they had disconnected my internet connection inspite of paying 786rs. I would have called more than 5 times and raised complaints many times but still...

Fed up beyond limits, because of the no. Of calls i receive from hathway customer care.
I used to hold a hathway account about 6 months back. But i shifted my residence and hathway refused to provide their services in the new location. So now i have nothing to do with hathway. But the calls are unstoppable! I have informed the customer care and have been patiently telling all executives to delete my no. From their calling list, but...

Gtpl internet has been down for 17 days out of the last 25 days. I had first bought a trial of 3 months when it worked very well. But the moment i paid for a long term 9 month package, internet has stopped working. I have had working internet only for 8 days out of 25 days since payment of 9 month package. That too at very low speeds at times. I have payed for 10 mbps plan, i get only 1.5 - 2 mbps. Customer care keeps telling me everyday...

Anb_307b internet not working since 25th december. Opened multiple complaints and all i get is a text saying your complaint has been resolved. Call center employees say we can not do anything but open another complaint so it is just like playing this open and close game. If not resolved, for sure am not going to go for another year of business with you guys. Moreover your employees literally have no sense of talking. I place call with english...

My hathway a/c no. Is [protected].

I paid for the hathway internet connection in my house on 24th december.
I was advised by the agents (Parshuram and ram) to pay for two routers as my house was big. One router for the living room and the 2nd one for both my bedrooms. I paid in full.

The first router was installed and its signal only came till the living room.
The second router was not installed...

Dear sir,
I am s. V tilakraj from bangalore.
Account no.[protected] registered mobile number - [protected]
This is to bring to your notice that from past many months hathway broadband connection is not working properly and the connection is not stable. We recharged the internet connection yesterday, still it is not working. We approached customer care, but they still did not send the technical person to solve the problem....

Hi,

I have consumed hathway broadband from july 2017 to september 2018 and migrated some other location in chennai with closing of this connection.

Surrendered router and adaptor by getting a acknowledgement receipt (Attached here). The hathway engineer told me that our hathway people will call you against the repayment within a week. But still now i didn't get any calls. Even i have been calling hathway custom...

Hi

My hathway broadband id is [protected]. My account was due for renewal on 15.12.2018. I made a payment of rs 9190 for 12+2 month renewal at increased speed/upgrade. I made payment through upi bhim app through citrus payment gateway as per the link on website. Hathway transaction id as per sms: [protected]_[protected]_88442638. The transaction of rs. 9190 was successful. As per upi app transaction id:[protected] payment made...

Sir,
We electro systems get the new connection of 30 mbps plan on 18 th dec 2018, before 10 day, we contact all sales and service number more then 20 times but the issue of speed is not sove,
We want 30 mbps speed or our money back after 10 days only,
We have over 28 call recordind with the customer service number but the issue is not solve.

Our customer name :
Electro systems
Regd mobile...

I was using hathway services in noida (A/c no - [protected]). I have relocated to a new address and returned their equipment too. They do not have service capability at the new address. I have tried all means to convey it to their customer service whenever i receive their calls that i do not want any sort of communication from them. None of their customer care numbers can be contacted. I have sent emails to them as well. Is their any solution...

Hi as i have paid rs. 3170/- for six months subscription, with a ac. No.[protected] as they have told me that it will be installed by 5.30 pm, as there is no response from them or a call also. As i have contacted the person who have visited my home and collected required documents as well as i have also called the person who have told me about the connection and also i have been kept many of messages through whatsup also there is no use and...

Gtpl sales person collect cheque on 5th dec. 2018 for renew and shift service to other address and he said it will take max. 3-4 days but i still didn't get any solution from them after 4-5 complaints.

They deduct money on 7-8 dec. 2018 but i still didn't get their service and their customer support and management team not giving any solution.

Gtpl complaint numbers

1655085
1715371br...

Hi,
Even after paying the amount on 1st of december, hathway team disconnected the internet but are still asking for the money.
I am not interested to make double payment.
Even after sharing the confirmation from the bank, they have disconnected the internet.
Hence you can go ahead and disconnect the connection permanently as i do not have trust and i am withdrawing from your network...

I called an executive of hathway in Aurangasbad., Maharashtra, for a new broadband connection.This was on 08/12/18.He told me that the available broadband plans are 50Mbps and 100Mbps unlimited.He told me that I have to pay 2300 for 50Mbps unlimited connection.This amount was for 3 months duration.Then he did the necessary paperwork and gave me an account number ([protected]).I was very impresseed by the speed of work.But I did not hear from...