Hathway Complaints & Reviews

Hi Team

I am being a valued customer in hath way network for last 3 years .

My name is Jedda Mahesh reddy and my account no:[protected] .

Last month I have renewed internet connection for 6 months and I get the confirmation from the team that connection will continue to hold when you moved within the city and I have also mentioned the area am moving. Then the executive said service will be available...

I have taken plan for 15mbps per month speed on 15 aug account id is [protected]. They asked me to pay 1532 inr for 2 months invoice. Their executive ist threatened for asking about refund. After that they collected router too.net was purchased on 15th aug and disconnected on 19th aug and 30aug they even collected router. And dozens of mail are sent but no respond and even no refund. I got more than 10 times call from company from different...

Hi all, my name is gagan kumar mod, i have surrendered modem and other devices to hathway engineer in early 2016 year and moved out of the place.

He told me that is fine your connection will be disconnected after that we moved to new place, now after 2 years hathway call center calling me and pushing me to pay the balance amount as my due is pending. When i am not using services from 2 years, not avaialble there how can they...

I’m very disappointed about hathway services and promises. When i took connection, i told about my future address change and now i moved to new address and after so many requests, i got to know hathway is not available at my new address.
Now please request you, disconnect service and refund amount as soon as possible.

Account#[protected]

I sent above email long back and nobody responded. I called customer...

Sir,
I had registered for Hathway Broadband Internet services on 11th Oct, and my services have yet not been activated and payment has been done in advance of Rs 2655.00/- (PayTM Txn Id : M712344 ). I have filed my complaints as follow:

Account Name: Karnail Singh
Account No. : [protected]
Regd Number: +91 [protected]

11 Oct, 2018 : W749808\
14 Oct, 2018: M791558
15 Oct, 2018...

This is arun

My account id [protected]

I paid 1400 towards baroadband installation in arumbakkam location, chennai

The money is collected couple of weeks back and the broadband is not installed till now.

The address is 7, vinayagapuram 3 street, arumbakkam, chennai 106

The executive perumal with phone [protected] and[protected] is not picking up my phone and not returning...

I have gtpl internet connection. Internet not working.
I am many many time inform to local gtpl team & toll free number but not proper response & action taken gtpl team. Now what should we do. Please give me suggestion.
My internet id - [protected]
Name - harnish a patel
Complain deitails -
Date complain no
06.10.[protected]
15.10.[protected]...

Name-vikramaditya
Hathway id-[protected]
Mob. No.-[protected]
Its been 5 days i give 1650 rs money to your executive they came to my address and collect... And next day your executive call came to me and tell me to recharge of 350 via paytm then i also done that recharge... They said me that u have to recharge with 350 more then after i will able to activate your connection.. Total money i paid=1650+350=250for 3+1 100 mbps...

I signed up for the 1299/- per month plan in my area which gave me 750gb at 100mbps and i've been getting 300gb additional data because i've been paying for 3 and 6 months at once. A few days ago i checked my usage on the app and noticed that my fup has been bumped down to 500gb.

Keep in mind that this is after being promised an extra free month and additional data. I've essentially been pushed down to the 999/- plan even...

Respected friends.

Hathway a/c - [protected] | type - prepaid

I am here sharing my very worst experience with my hathway account. Actually they have only prepaid system, which means once they received payment from you. They will not support in any manner.

In my case, i have paid them advance payment, but it was not activated on time, and i also start receiving calls from hathway payment team.br...

For the connection removed and discontinued calling customer care. They called us lot of times harsing after 2 years from a normal phone number and the guys who speaks is uneducated.
Now getting sms like the below

Legal notice has been sent to user xxxxxxx for hathway broadband a/c no.[protected] please pay immediately rs632.5 to avoid further legal action. For any query cont [protected], [protected]

Hathway...

I have 40 mbps internet plan, and i am getting 5 mbps speed.

When i was called to customer care executive "amit rajput" senior executive of gtpl.

He asked me we are not able to provide you more than 5 mbps internet speed.

He gave me calculation (If my plan is 40 mbps, so here is the calculation of internet speed [40 mpbs/8 = 5 mpbs downloading speed] and for upload speed [40 mpbs/16 = 2.5 mpbs...

I have disconnected the hathway broad band as i was moving out of bangalore
And also i have handed over the modem. But i am still getting calls regarding this.

Today (Oct 13 2018) i got a message again, to surrender the modem.
I am out of bangalore and i don't have modem as it's already returned.

Previous complaint is marked as resolved - https://www.consumercomplaints.inhathway-cable-datacom-disconnected-hathway-modem-and-returned-but-i-still-getting-calls-from-hathway-c2064486br...

I was a customer of hathway broadband before 2.5 years and i raised a request for closing my account as i was shifting to a different place. I got email from them with a ticket no for disconnection. After even disconnection of my account for a while i started receiving invoice for paying the monthly rental. I contacted customer care and nodal officer and they confirmed these are system generated emails and asked me to ignore them. After some...

This is regarding my cable operator from 3 monkey statue, pragathi nagar, hyderabad called balaji cable hathway operator. I tried to get new cable connection, i have setup box told to transfer from old to new location. I paid 350 and 250 for cable and done.. Already wire was placed at my place, we kept it and everthything went nice... After a month one guy came from balaji cable operator and asked to pay 500 for installation and cable fees.....

Since last 4 days we are suffering from this issue. We have contact several time to regional office. But they are providing any service. They are saying that they have no cable. We have called in customer care also they are just extending there timing.
My address is akhbar nagar, near brts busstand. Nava vasan. Ahmedabad.
We are getting loss of 500rs of everday. Due to internet loss we are not able to work....

Hi,

I have paid the bill accidentally, and immediately raised a request to revert it back. But after 3 days there is no proper response from them. I have raised a complaint but they are closing complaints without any resolution.
Worst customer service experience. They are wasting my time. Even the customer service is also not answering calls....

I was asked to submit an amount of rs 2500 by some legal team of delhi high court in replacement o[censored]nability to submit the modem. I had asked hathway to disconnect my connection one and a half years back. I received from a legal team to submit rs 2500 in place of the modem. And so i did transfer the money through hathway account. My account number is [protected]. Please do check my account in case of any doubts or confusions. But i received...

Hyy i got a call from delhi, consumer court today that i had failed to return the modem and i need to pay a fine against it. Hathway has been calling me continuously since the last 1.5 years to renew services and every time i repeated 'i do not need the connection any more'. Never had they mentioned anything about modem or fine. I do not live in the city any more and this is causing nuisance....

Hi team,

I have been receiving spam calls from a person saying that they are from delhi consumer court asking me to pay the hathway broadband bill which was closed in 2016.

After 2016, i have not received any calls from hath way about this issue. As of a sudden today they called me and saying notice will be issued and need to attend the court in delhi.

My connection is already closed and router...