Hathway Complaints & Reviews

We had a hathway brodband connection in 2017 and disconnected the same in 2017. We had made sure that the bills were cleared, had even spoke to the customer care of hathway to ensure the same.
The devices were collected from hathway too
But in the past week, i have been receiving calls and messages from consumer court regarding this.

Today i received a message stating adovocate notice is generated against your...

On 03.09.2018, i have called the call center of hathway for a new internet connection and after two hour the agent has called me and said that he was sending a person to collect rs. 750/- for a new connection. The money was received by the agent in cash and he assured to get the install the new connection in next day.

I have requested the agent many times to get the connection installed because the service assured by the agent...

This is with regards to the hathway internet. I am receiveing calls from them after almost 2 years for a payment of rs. 3022 which i did not use at all.

I had a prepaid plan for which the payment for done and now they claim that it's a post paid account and that we have pay the due amount of 3022. They have no professionalism in their talks. It is such a fraud broad band service ever. Why would a consumer pay and return the...

I m facing issue regarding net connectivity... Up and down... Everyday i lodge complaint 3 or 4 times... And they answer me, gtpl team will working on your complaint and solved issue in max 24 hours... I listened this msg every day from last 30 days...

After so long time.. Gtpl technical person came on 6th october 2018 and told me that, net connectivity up and down due to poor cable quality.. So... Will replace on 8th october...

From last 10 days i am unable to browse. Daily i am calling to CUSTOMER CARE..And they will say some technical issue...By end of this day we will rectify...YOUR COMPLAINt will be taken as high priority & we will resolve...But no one still visited my home...& I asked for refund ., They are saying no refund policy...Waste Hathway...in last 8 months all most 2 months i did not get the internet...Worst customer support and maintenance......

I was living in Walhekarwadi, Pune before one year ago. when i subscribe Hathway broadband connection in Aug 2016, for first 2-3 days that works fine but after that even my gmail account cannot opened which was not according to the speed plan which they promised or advertised to me.

i went 3 times within two weeks into there office in Chafekar Chauk, Pimpri-Chinchwad. i raised issue & ask to send a representative to check the...

My Hathway Internet Account - [protected]. I Shifted to a new Address in September and asked for connection to be transferred to the new address. It took a very long time and after multiple followups and complaining in "Consumer Complaints" forum, the connection was successfully transferred.
Almost half of the month, the connection was in de-activated mode.
Now the company has billed me for the entire month, which is not fair...

I am gourishankar my id no [protected] collected documents and money on 20th september 2018 with out having service line in that area, after my reminders they cancelled account but refund process will take for 30 days. My payment paid through online but they are playing through cheque payment at their office. I want my money through online or you have to deposit the chq to my account with one month bank interest.

Gourishankar...

Hi,
My account number [protected]. I had booked new connection and paid 3179.00 on 18th sep-18 and your executive as visited my home. Due to some technical reasons connection is not given and they confirmed it's not possible provide the connection, so on 24th sep i have raised a ticket[protected]w443997) for refund of my initial payment. I am calling for the past 10 days for the refund status and the standard response is the back end...

Hi,
My account number is [protected]. I had booked hathway the sales rep promised that the connection would be done end of day on sunday and also the wifi router will be handed over. Nothing happened on sunday and on monday the engineer said there is no feasibility and multiple issues while dealing with it. I had asked for a refund of my initial payment on 17th sep, as i was not offered any activation/connection. I am calling for...

I have been forced to pay a bill from Jan 2017-September 2017 even when i had handed over the modem acc no [protected] in December 2016. I have been getting calls from hathway about the same I tried to explain that I am not residing at the address anymore so how can I have an outstanding amount. Then i got a call on 4 october 2018 saying that a case has been filed against you & you need to come to delhi court for the same & that lady gave...

Hi,

Account number: [protected]

I had Hathway install the Platinum plan worth ₹5300 three days back and I haven't been able to connect to the internet since then.

The customer service hasn't been helping much as well. They are giving incorrect resolutions.

For taking money they came as soon as possible and afterwards they are nowhere to be seen...

I am one highly frustrated Hathway customer in Pune.

My account was due for payment on 4th Oct, and i made a payment on 29th Sept (5 days prior to expiry). For some unknown reason this payment was not recorded in Hathway. They disconnected the connection on 5th.
Since then i have been following everyday, sometimes even more than once. Everytime i reach CUSTOMER CARE and they keep giving me ###, ask the same set of details...

Hi

We have shifted house and asked haway to relocate connection and they said ok that can done in 2-3 days.. We waited for 20 days.
We got disconnected the hathway connection. I have all the mail communications and without using bill got generated with rs.517.

I called customer care they said no need to worry about bill without usage of hathway internet connection.

Now hathway generated...

Fraud he sab, not given new router I use my old router, corrupted technician, I complaint before 1 week not working internet still no technician come here customer care told daily they come today but no body come here I want my refund Paisa le Liya for koi answer hi nahi deta Barabar sab ke sabfraudd he
My account no-[protected], how to refund plz don't buy hatway...

Hi,

Hi, i have paid my oct month bill but still im not able to see the details and my connection is disabled. I have raised a complaint thru hathway portal

Docket id: 04102018g636819

My account number: [protected]

There is no response from hathway portal. Tried calling hathway bangalore customer care number[protected], no one is responding.

Since 4th october i...

I took a hatway internet connection earlier
And choose 150 mbps plan
However i didn't get speed above 5 mbps then i stopped recharging the account
After many months of deactivation
I recently recharged hatway account and the guy i spoke to said it will get activated with in 10 minutes... It's been 6 days since then my account still is deactivated
I spoke to customer care but they said it will get activated...

I have recharged my hathway broadband account on 1/10/2018. Also i have given operator ref i'd to hathway customer executive. But still my account is deactivated.
No response from customer care executive.
No reply to mail.
Overall worst experience with hathway.
So pls refund my amount i want to disconnect service due to poor service from customer care & billing desk of hathway....

I have a hathway connection of internet speed of 100mbps. I get around 95 and get low ping, that's good. But as a gamer, ping and packet loss matters a lot. And have always have the issue of packet loss in games. It's always around 5% packet loss every second, which is making my experience very badand none of my other friends with different isp have these issues....

I took new hathway broadband connection on 2nd sep 2018 with cct or surveillance camera offer. But even after 30 days still i have not received my camera. I raised several requests with hathway customer care but still i haven't got it. So thought of raising my concern with you guys. Could you please help me to get it? Below is my details:
My hathway account number: [protected]
Mobile number: [protected]

Thanks for...