Hathway Complaints & Reviews

Dear sir,

My hathway broad band account id:[protected]
My internet broad band account renewal date is[protected]. For availing 7 months offer as hathway billing people suggested me over phone, i have made rs.3, 250/-. Prepayment on[protected]. I have clarified my doubt with hathway billing people that my due date is[protected] and if i am going to prepay are you going to count your service period from the date of my...

I was using hathaway prepaid broadband till 2016 mid in noida. I switched job and moved to a different city. The internet connection was disconnected.in june 2017 i got legal to submit modem or pay fine. I replied 3 times and tried to call delhi nodal officer but to no avail. I have those mail chains as evidence. I called customer care but they said it's not their department so they cannot help. Now i am in different city and the modem was...

Hello sir, i am tejas gajjar working as software engineer recently i have shifted naroda to sola. Here are timeline.

15 october 2018
Customer call to request shifting process:

17 october 2018
Received technician call and did payment using google pay 560 rs

Complaint id: 11512

Username: tejas gajjar
Email id: [protected]@gmail.com
Phone: [protected]br...

I was a hathaway internet customer and took 6-months pre-pay connection. This internet was not even working 20% of time. Inspire of this not working because of hathaway team promising for uninterrupted internet i renewed for another 6-months by paying in advance. This time it almost never worked and we were helpless due to bad support.
We disconnected it and now hathaway is sending threatening emails saying legal action for router...

My account no. Is [protected] which was taken around one month before. I am facing the problem with wifi extender from day one. Their technicians have come and repair and go but again it stops working. When we call their call center it is kept on hold for a long time and they finally say we will look into it.
They are not able to resolve the problem permanently. I am regretting why i took their service. Either they should repair the...

I am getting regular calls on my personal number from hathway to start a new connection from unknown numbers. Due to their continuous disturbance i decided not to go for hathway and advised the same to my company. I will continue spreading this message until they stop calling me. Even the telemarketers are disturbing at the busy time. They are arguing with me to talk so nice to them even when they call everyday. Once a lady came on fighting...

I closed my internet connection with hathway in bangalore and moved out of india
I had raised a request for pick up of the modem device but it was never picked up by hathway
No i have relocated out of india and have no idea where the modem is.
Recently i got a mail from hathway asking to return modem to avoid legal proceedings
This has happened due to negligence of hathway and you should close the case automaticallybr...

Back in july 2018 my internet connectin went down. I followed up with the customer support and they kept telling me to wait for 24 hrs and closing the tickets without my acknowledgement. This kept on going two weeks and i didn`t get my internet connection working. Although i had paid 3 months advance, i decided to move to some other reliable vendor.

I believe i did not use internet service worth of 2 months. But that is not...

Hi i am praveen from delhi, i have been not using hathway connection since 6 months. My account is been closed / deactivated, but i am getting threatening messages and calls of legal notices being issued against me for not submitting router / modem. I have opted for pickup of modem from my address, since i am not living at that place any more i didn't received any receipt for that. Kimdly solve this issue....

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There is no internet connection from yesterday afternoon 12 p. M. Now the time is 7 p. M. It has been about 31 hours now. I have registered the complaint in their app. There was not proper response. I called them today morning they said they will sort out the problem by evening. But they havrn't done that. Last month i had the same problem i called the man who is assigned to our area. He haven't attended my call for about 12 hours. At last...

Yesterday i have received some calls from a person saying that they are from delhi court saying legal case has been put on me from a bangalore company and to call another number and speak to the advocate for details on the case and gave me a case number saying if we don’t give 2500 bucks to settle the case then we have to go to delhi to settle the case in court for 30000. The advocate spoke to me roughly and said that hathway has put a...

Absolutely pathetic customer service, i am fed up with hathway.

Its been more than 10 days since i raised ticket number 13102018m778138 to update my billing address on bill as it is still showing my old billing address when broadband connection is moved to a new location.

I shifted to a new location and asked hathaway to shift broadband to new location, they shifted the connection to new location but billing address...

I took 3 months plans of hathway, hardly used it only 1 month. Relocated to some other place in hyderabad where hathway service was not available. Unknowingly paid excess amount () than the plan[was misguided by the representative hence paid extra amount and that guy told me that it will be reimbursed back to my bank account in 4-5 days]. Hence, i requested for the same.

Later 3 months, 706rs which is excess amount paid was...

Date: 13/09/2018

I did a payment for hathway, the money has been debited from account and transaction failed. I've not received the refund till now. The first transaction using tech process solution ltd has failed.

Account number:[protected]
Inr 2152.00
To: fn/shp/[protected]/l77419_hathway cable & datacom ltd

When i called you, they asked to call my bank, i called the bank, guess...

Hi, i called on the following number [protected] to enquire about hathway plans. The lady picked and she was very adament. She didn't answer my query instead she was forcing me to tell my mobile number, which i do not like to give to avoid marketing calls. She was very rude and she didn't tell any plan inspite asking multiple times.
If you are really care for customer then please provide good support don't allow such people to handle...

I am a gtpl broadband customer since 2015. Recently i upgraded my broadband plan from 512kbps to 40 mbps. Now after upgrading the plan, it comes to my attention that they provide free router to customers who take new connection for the same plan. Now in my case i have upgraded my plan so they said that you are not eligible for this offer. I have paid the same amount that others will pay for new connection. Also at the time of my new connection...

I'm a customer of hathaway broadband with account number [protected]. I have fed with their unprofessional service and hence decided to disconnect. Once i disconnect the service, i got a call from customer care on time to collect the modem. I have requested to give one day to return the modem as i'm traveling to out of station. But guess what customer care person has said to that, they have threatened me if i don't return on the same day i...

I have being complaining about my cable since 5 days and the costumer care guys are just creating service tickets. No solution has been provided to me. If hathway can't provide service, then please don't sell your products to anyone. I will wait just for 1 day and then i will throw both of my cable and broadband, both belong to hathway. Not even a guy called me to solve my issue. They call after every 3 hours when recharge date is due. Recharging...

I had disconnected broadband services 3 years back and had refunded their modem also. Now i am receiving calls from couple of days back asking me to submit the modem other legal action would be taken.

Even when they called me on oct 12th 2018 to pay 2500 rs. I have paid 2500 rs from my abnk account online and payment was successful as well. They called me once again oct 23rd 2018 and asking payment is not successful and asking...