Hathway Complaints & Reviews

I had personally gone to their pune office and paid my prepaid bill and requested to close the connection. No one at that time told me to submit the modem. Now all of a sudden after 2years i got calls from some lawyer of delhi high court that a case is filed against me for not submitting modem. I called the customer care and they said i have to pay rs.7500/- as due amount. I was not informed or given any notice at my permanent address or...

My a/c [protected]. My account was due for renewal in september 2018 and the was showing the renewal amount as rs. 7198 which was an annual renewal and the same amount i paid last year also. And i had been getting the messages also to renew it for rs.7198 and would get 3 months extra. But i was interested in 100 mbps plan instead of the old 50 mbps plan, so i called the customer care number [protected] which i found in the renewal reminder...

Our cable operator is uvc cable services in sultanbazar koti hyderabad telangana state we are their customer since 1985. Everymonth in advance we pay our subscription charges. This month we have paid vide receipt no: kb 093 dtd: 4.10.18. Our cable is discounted. Our area code kb, subscriber no: 26. Our contact no: [protected] - rajnikant m gandhi, hathway white cisco white box no: mac18550f3233de...

Hi sir/mam,

I'd like to inform with with great concern that your company is enormously harassing and intimidating me that a case is pending against me in mumbai high court as i have not returned the modem and this is perpetuating unabated from last one month.

I would like to bringing this to your kind submission that i have availed the prepaid services for broadband connection in august and paid them via the...

Hi,
I am Dattatraya Ringe, my Hathway A/C no is [protected]. It was prepaid account. I have used your broadband service from Nov-2015 to May-2016.
Because of my relocation and Hathway broadband service is not available at new location I have stopped to use service and submitted the device (device s/n: 2N[protected], MAC : FC4AE91A53F4 ) in Hathway office at Chinchwad, Chafekar chawk in jun-2016 and asked for the acknowledgment...

Since 16th september 2018, i am facing an issue with hathway broadand connection at my home. It disconnects frequently and does not return for a long period and sometimes for hours.

I am from pune city and stay in kothrud (Ac. No. [protected]). First i sent an email to hathway pune's nodal officer on 19th september as connecting to hathway's customer care number is another pain in a axx.

Pune nodal office mr....

Hi,
My hathaway account no is [protected]. I was using hathaway prepaid broadband till 2016 mid in noida. I switched job and moved to a different city. The internet connection was disconnected.in june 2017 i got legal to submit modem or pay fine. I replied 3 times and tried to call delhi nodal officer but to no avail. I have those mail chains as evidence. I called customer care but they said it's not their department so they cannot...

I was using Hathway broadband approximately 7-8 months ago. Ever since I stopped using it, I get daily phone calls from your call centre. It is very overwhelming to receive all these phone calls when I have explained my case clearly to each one of them. The customer care agents have continuously promised me of putting my phone number under “Do not disturb (DND)”. Nothing has been done so far.
Today I tried to reach out to the...

Every month there is technical problem for a few days. The cable operator does not pick up the phone many times. The Nodal Manager seems helpless always.
Despite sending email, there is no solution for 5 days. Hathway sent reply asking details and yet no solution.
I want a refund for the days from 29th Sept 2018 till 5th October 2018.
Consumer ID[protected]...

I have paid the hathway bill through the googl pay (Tezz) on 16th sept and my bank as well as google pay confirmed that they have already paid to hathway but hathway people saying they have not received the amount and instead they deactivated my account. No action being taken my hathway till now.

Upi transaction id[protected]
Hathway account - [protected]...

Hi Guys,

I have raised a request for New Hathway Connection and after sometime the new connection request was raised on 28th September 2018. I submitted the documents in Online & on behalf of the hathway representatives request I paid the sum of Amount of Rs 3180.00/- towards the 50Mbps Package with 6 months validity on the same day i.e., on 28th Sept 2018 at 3.30 pm.
After the payment the reference number was generated...

I have had no internet for the past day, my account no is [protected]. Since the past week or so i have had to raise 7 or so tickets to address problems with the internet. Imagine that. I have written emails to customer care, raised complaints through the app where tickets misteriously vanish without being resolved. Now i hear jio wants to acquire, i hope when they do so they fire their useless customer care staff. The past week has been a...

Hi,

I have made payment on 26th Sep of amount Rs 1766/- for a plan of 3 months+30 days of 20 Mbps speed as per call received from Hathway executive (ph: [protected]). Existing plan expired on 27th Sep but account not activated and i raised complaint on 28th Sep but no luck.Till today i called more than 30 times to customer care and receives only one response "it will get activated by today" but don't know how many today's has...

Due to irresponsible behaviour and poor service . Decided to discontinue this existing hatway broadband service which is just 15 days old. Sales team given all false commitment . Even talk to customer care which is useless .Even with sales person who is not taking ownership and nodal officer Mr. Sameer Haldikar Contact number [protected] who is irresponsible .Only once picked up call agree that he will get it sorted and put refund process...

Dear sir,
I am writing to express my dissatisfaction with the internet connection provided by your company in my area. I am writing this complaint because of the high handed behaviour of the hathway broadband department of mira road.in your brochure you had mention that your company uses technology that guarantees uninterrupted internet connection. However, this not seems to be true.
On 27 sep.2018, one of your associate"mr....

I have 40 mbps internet plan, and i am getting 5 mbps speed.

When i was called to customer care executive "amit rajput" senior executive of gtpl.

He asked me we are not able to provide you more than 5 mbps internet speed.

He gave me calculation (If my plan is 40 mbps, so here is the calculation of internet speed [40 mpbs/8 = 5 mpbs downloading speed] and for upload speed [40 mpbs/16 = 2.5 mpbs...

Hi,

I used hathway broadband services from[protected]. I stopped using their services after may 2017. I called up hathway and asked them to end my connection and to collect their router and modem. Nobody showed up. I kept the router and modem with me for a year after which i got threw them away. However, after almost 1 year later they are texting me asking me to submit the router and modem failing which they will initiate legal...

Hi,

My hathway account number is [protected]. I have taken a plan in 2016 and was told that if the plan is taken for 3 months, then modem is free. Now that i have stopped using the hathway services, i keep getting calls to renew the account though i have told number of times that i do not want the service. Off late, i started getting calls to return the modem. I have taken the plan initially on the assurance that the modem...

Hello my customer id [protected]
I shipped my old account with prepaid connection those are neither service not provided nor my money also not refunded i was raise so many complaints but those are all the tickets have been closed without any update, intimation, action taken. After 3 months i visited hathway office those are very worst service, those we were not helping you you can do anything like complaint but we cant anything before...

Termination of connection and refund of my money against prepaid account[protected]
My hathway account number is[protected]
My account registered under name ramesh jeyaprakash
Hathway sales team promised my to give 6 months complimentary subscription if i pay for 12 months subscription up front. They also promised a 4 antenna router.
I made payment of rs14, 000+ on 14th aug 2018. Connection was given on 18th aug...