Hathway Complaints & Reviews

I used hathway broadband prepaid connection few months back.
Recently, i shifted my home location & i wrote a mail to hathway team to close my connection & take the modem back. But they did not reply & did not take the modem for last 3 months. Now they are sending me a legal notice regarding the non submission of modem. I shared them my new residence location/ contact details to collect the modem. But they are not responding.
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Hi,

I have recently opted for hathway connection (My biggest mistake) and made a payment for 12 months (Second biggest mistake). The executive during the installation had assured us that the new location (I had told him the location) that we are shifting has hathway coverage. Now the company are telling it's not available. It has only been one month. My 11 months will be wasted. They are not issuing any refund not returning...

Hi,

It is to inform you that on[protected] i reactivated my hathway connection pack of rs.2300 for 4 months but till now the connection is not started from your side.

At the time of reactivation your team do many calls asking for renewal and when the payment is already done your team is showing such a pathetic response. This is really ridiculous you people only bother about money. Once money is paid you are not...

Hathway broad band service is not available from one month, at pune, chinchwad east, sambhajinager, rh62, sagar park hsg. Society.

My hathway account no. Is [protected].
Name is khushalrao r kahalekar.

Dear sir,
I have raised complaint at customer care at 20th aug but that i closed at 27th aug without providing service, after discussion with customer care again complaint raised at 27th aug,.br...

Below are the tickets which i opened by never was my account closed.

Ref. No: 04042018w634690
Ref. No: 17052018w303845
Ref. No: 24052018w404891
Ref. No: 25052018w413498

On 4th april i informed that i would be moving out so kindly come and collect the modem at the earliest. But no one ever connected with him from your team.

Every time i contact team they open a new ticket and...

I left bangalore 5 months back. Like a good man, i wanted to return hathway’s modem as i was disconnecting and get a refund. I tried to contact customer care umpteen times and every time they booked a person, no one came to my house to pick it up. After leaving, i received hundreds of calls with offers and new plans for me. Today i received a notice from them for not returning the modem. Also what i believed was that it was something i...

My account id is 1170259. I am a previous user of hathway internet services. My router was collected but i have not yet received the refund amount. I am attaching my reciept copy.
I have also visited hathway service center, but they say they dont have the data available. But i have all the necessary documents regarding the refund. Its been 2 years now....

Hi,

I had an hathway account number 1601802 in 2015 which was disconnected in the year 2016 as i moved away from that location after my last payment done in july 2016. At the time of installation i had used my own modem and not asked for a hathway modem hence during disconnection i had no dues remaining with hathway. I still received calls from customer care saying i needed to return the modem which i had not acquired in the...

Due to failure to surrender hathway internet modem, legal notice has been sent to user parimalrvaishnav. Plz deposit the modem for ur hathway a/c no.[protected] to nearby branch to avoid further legal action. For any query cont [protected], [protected]
The above messages received repeatedly. I have stopped their prepaid services since more than yeah. And to the best of my knowledge their local technician had come and has collected mofem...

Hathway internet conection speed problem my id is [protected] my plan is men bb2 50mbps unlimited pre qtrly but i am getting speed after 1 hour in kpbs already give a complaint 3 times in a week but no response from technicians or customer care worst connection when i have very important work like online submission so much problemi want to resolve this problem from hathway plezz i am tired to give a complaints to call again again & again customercarebr...

Hi,

I was looking for hathway broadband and i spoke to a call center person sindhu ([protected]), she referred me to line person (Raju [protected]), i informed my location and lane he said to pay the amount which i paid inr 2300 for 3 months pack. Later raju informed that hatchway connection line is not in my lane. So i was expecting refund they said it will be done in 15 days. I called many times but no answer from raju and...

Hi,

I used hathway internet 2 years back which is a prepaid connection. I requested to disconnect the service while i shifted from noida to chennai in may 2016. I had called their executive to disconnect the service and collect the modem. The executive came and collected the modem also. However i keep on receiving bills for the next 2 months over email, by this time they had changed the connection to postpaid from pre-paid...

I am using hathway broadband internet connection of 40 mbps speed wifi.
I am not even getting a speed of 4 mbps, eventhough i did not use even one gb wifi of my 200GB FUP limit. I tried calling Hathway support, but they did not take any action, Instead they behaved wrongly for which I am raising the complaint now.
The plan which I paid payment is of 40 Gb, in that I should atleast get a 20+ mbps speed, but I am getting 2mbps...

My daughter had subscribed to a Hathway broadband connection which I disconnected due to connectivity issues. Though all amounts due have been paid, they began sending an SMS stating they would institute legal proceedings of the modem wasn't returned...
Due to failure to surrender Hathway Internet MODEM, Legal notice has been sent to user RISHIYAPALKHIWALA. Plz deposit the MODEM for ur Hathway A/c No.[protected] to nearby Branch to...

Hi,

Hathway ac - 1652918, i had terminated broadband connection since april 2017 (1.5 years back). Also paid the pending balance & submitted all the aparatus provided by hathway. However today i received an sms from hathway, mentioning a legal notice to submit the apparatus has been filed to submit the modem. This is ridiculous.

Also the ac no mentioned is wrong.in that sms. So is this some kind of sloppy joke...

Dear sir,

We have made the rs.2655 payment to hathway for a new connection on 23 july 2018. After one week we got the information that line is not available in our area. Now we wants the refund of the rs.2655. On 30 july 2018, we went to hathway office which is located in indore. The accounts department is saying the amount will be refund after 45 days. No amount has been credited or received to us. Again today on 20 sep 2018...

My id is [protected]
The coustomer care is pathetic i consecutively called them for 6 days every time they put the call on hang for long periods then they commit your problem will be resolved with in four hours it’s been mote them 6 day of constant call but they just can’t resolve the connection problem
Big liars, liars, liars shame on you.
You took two months advance and now you’re not bother to respond
Never...

I have received same kind of msg from legal delhi. Asking for pending 6057 rs. I had hathway connection in 2016 at pune n then i got shifted to odisha. I had settled my bill and submitted my modem to their centre at chinchwad. The guy said your bill settled account closing will take some time due to some software updating issue but don't worry you won't receive any bill. But now in 2018 sept i am getting legal msg. And some arrogant lady...

Hi,

I had taken hathway internet connection from chittaranjan jha (Employee of hathway) in may 2015.

For initial 6/7 months, connection was working smoothly. But in april 2016, i started facing issues in service. So i started calling customer care everyday starting from april month.

After continuous follow up, service was never restored and hathway started giving reasons of maintenance etc....

Dear highness,
I am unworthy person before you, even i put my supplication in the presence of you, that may be justifed because of your justification:
I hereby submit you that i am j. Babu rao, research scholar o[censored]niversity of hyderabad, residing at lingampally, hyderabad. The two persons of hathway cable network company mr. Naidu and mr. Ram naik received amount of rs. 1520/ from me and made a bill on the name of mine and...