Hathway Complaints & Reviews

Dear sir hathway is cheating on people by promising services and by not completing their promised services.
Sir hathway promised me a cctv camera installtion for free and additional 10 days service to me if i take their services but not only they did'nt install a camera also they did not add additional 10 days to my subscription.
Sir ny name is anshul dobhal and my hathway acc is [protected] and my phone number is [protected]...

I have taken new hathway cable connection from vcn network, aashirwad cable network nagarabhavi 2nd stage bangalore-560072 by paying rupees 2000 for the new set top box.
In return to the amount paid, i have been given a used set-top box which is not working properly and has lot issues. Even after multiple phone calls i am not getting any response from the cable operator and he sends his boy with some other used box which doesn't work....

I used to use hathaway broadband internet service in aurangabad, maharashtra in 2015-16. After shifting to new place i contacted hathaway to disconnect the service. But now a days i am receiving messages like legal notice has been sent to pay the bill rs 3220/-.
Hathaway account no. [protected]
So what can i do now. Why should i pay the bills for this.
And hathaway customer care support is also not good....

Account no.:[protected]
I have discontinued hathway internet service around 2 years ago as i shifted to another house and hathway said it was not a feasible area to shift connection.
I asked them to collect the modem before leaving. I also gave the new address for them to collect the modem from. But no one came or contacted for modem collection.

I have now received an sms saying that demand notice is generated...

I have made connection 10 days back, they have installed modem but iam not getting internet, i have reached out each and every person i can and received very poor response from hathway team, i have paid 3179, i have raised request through customer care for cancellation of subscription and for refund, they said you will receive call from hathway by end of the day but not yet acknowledged,
So, i have called back again to customer care,...

Hi team,

I have been receiving spam calls from a person saying that they are from delhi court asking me to pay the broadband bill which was closed in 2016. I had informed hath way team to close the connection before moving out of the hyderabad. Its your company fault for not closing the connection on time.

After 2016 i have not received any calls from hath way about this issue. As of a sudden today they called...

More then 100 times did call for same issue but still doesn't get resolution. Very poor service. You will diplomatic answer from everyone. 1000 times more better jio instead of #gtpl

From last week my office internet is totally stopped.
No buddy can take responsibility. Very poor customer service. If have negative ranking then i give minus ratings.

Avoid gtpl. Don't buy any gtpl plan....

I used hathway internet 2 years back which is a prepaid connection. I requested to disconnect the service in jun 2016 as there severe network issues and no service was provided for almost a month. I reached out to customer care and asked to terminate the account, in response they have directed me to drop an email for termination and account will be closed. Hence i followed there instructions. However there was no response from hathway and...

At the time of my broadband renewal in march 2017, the sales agent fom hathway broadband had promised me 700 gb data per month if i renew for 1 year. That was the worst midtake i made as now i am stuck for 1 year and i have to fight for every little thing that was promised during renewal. Till last month my account was showing 400 gb data per month. I raised a service request for correction and have been following up with thier billing team...

I made payment through paytm on 15 july 2018 they came and install the router on 19 july 2018 on that i am called to customer care they said minimum 24 hrs to activated and later 3 days finished toady 22 july i'm highly dissatisfied even customer care also didn't even response properly they don't even know how to active the connection i want my money 3180 a. C. No [protected]...

One of the worst internet providers. I registered a complaint that the internet is not working at my place. The customer care said it will be resolved in 24hrs. I requested that it was urgent and they mentioned it will be done before 24 hours. It was never done within 24 hours. So I called the customer care and the professionals kept saying 1 hour more. When I wished to speak to their managers, in the name of transferring they kept saying...

Launched a complaint for billing issues on[protected] with complaint id : 19072018w329948.
Called customer care for same purpose for 4 times on[protected].
Didnot receive any back calls from any one of them (Billing helpdsek or customr care) till now.
I am being charged for bills for which the data is unused. False contact details are mentioned in mail for contacting hathway broad band aurangabad customer care. I could...

We have been without Internet for a month now, despite timely and full payment of dues. Excess amount paid also has not been refunded

Everyone I call either cuts the call or their phone is switched off.

Pathetic. I can't do anything because I've paid so much money. Every time I contact someone they say "don't worry, it will be resolved soon".

The sales coordinator who I interacted with while registering...

Broadband speed issue
I had been constantly facing the internet speed issue since 2-3 months and already many a times have complained to the Appellate authority of the company, still I haven't got any resolution regarding the issue.I had Presently paln of 6 Mbps and still am not even getting complete 5 mbps speed.So its a request to kindly take some action on the company and please provide the solution at the earliest....

I have been given offer by hathway
about 3+2 months for 1415 INR ruppes in March

I have bought that package ..(attached Screenshot of the offer message.PFA)
It was 24 March 2018 i have made the payment
have attached Screen shot of payment it was through PAYTM ( Attached Screenshot) The package was 3+2 moths for 1415

So from March 24 to August 24 i have paid for 3+2 months service
br...

Account Number: [protected]

I had Hathway broadband connection during 2014 and when I had to relocate to a new place, I requested for a relocation with Hathway broadband but that place did had the option to have Hathway connection. so the Hathway team sent a mail saying, we cannot provide service to that particular location.

I requested for a disconnection and they sent me bills for two more months though the...

Hello all,

Even I had the same issue with Hathaway broadband. I have use the Hathaway till date February 2015 and then changed to ACTFIBERNET from February 2015. But suddenly in last month (June 2018) I got a call from Hathaway broadband saying that I have a due of some amount around 6000. I have shocked and said that I was not using Hathaway since 2015 and how come my account will be active when iam stop using Hathaway since...

The last time when I used my Hathway internet was 2 years ago and now they sent me legal notice that Rs 2250/- was due on my account. I have cleared all my dues but now they are saying that there was uncleared amount. They gave me some advocate number who said that case is filed on my account and he was very rude and was using bad words. My Hathway was a prepaid connection. I disconnected it 2 years back and now there calling me and harrasing...

I had Hathway broadband connection during 2014 and when I had to relocate to a new place, I requested for a relocation with Hathway broadband but that place did had the option to have Hathway connection. so the Hathway team sent a mail saying, we cannot provide service to that particular location.

I requested for a disconnection and they sent me bills for two more months though the connection was removed from my old residence....

My account number is [protected]
On Tuesday (10th July) your people upgraded router for better service (That’s what they told)
After that we did not get the Internet
We raised multiple complaints on this but I could not see any solution till now
I got multiple service requests for the same complaint with no solution till now call multiple times for the same issue
I don’t know what else I can do please...