Hathway Complaints & Reviews

Dear Hathway,

In January, 2018, I went for an annual subscription by paying advance money Rs. 14146 and now the same plan is available for Rs. 8388 which is 40% less than what I had paid in January, 2018. On discussing about this to Hathway local team via email, they say that they can't migrate my plan to the new plan which cost less than what it is currently now. Also, I requested them to cancel the plan for which they said...

Dear Admin,

I used to have a prepaid broadband internet connection from hathway in year 2016. Later as I had to move out of the address I closed the connection officially and hardware recovery team from Hathway collected the Modem.

After fine 2 years I am getting calls from Delhi, person is claiming to be Hathway's lawyer and is asking to pay an amount of 4000 Rs approx. that too on the payment portal of Hathway...

Cable connection is disconnected during important events..also charges are high compared to other cable services in d area..cable was working fine till sometime back..now its disconnected during d important world cup football final match...urgently restore cable to avoid further escalation......

My name is Kinjal Hindocha (hathway broadband AC No [protected]- PREPAID account closed 2 yrs back will bills paid).
I am getting multiple calls([protected]) from some Delhi advocate troubling me that I didn't appear at court for hearing. Later she asked me to call the person who has filed complain against me.(Rakesh Sharma-[protected])
Rakesh Sharma says I have to pay the due bills to Hathway in next 30 min or else I may have...

Hello sir/Mam,

I am using hathway broadband connection from last year December. Now I am shifted to new location in same Hyderabad and asked them to shift my connection. They are not shifting my connection and my data is wasting from last 10 days and they are keeping in hold also.
My connection id of hathway is [protected].
I have raised connection shift req 3 times and no response from them.
Either shift...

Dear Hathway,

At the outset I am very upset to inform you that I made a lifes big mistake by taking a Hathway cable connection for which I am repenting and I will resolve my problem myself by switching over to another service provider alongwith my 450 neighbours because even after 48 hours of my request to my local service provider and Hathway customer care my simple problem is not yet resolved. I don't think it will happen...

My hathway package is active the cable operator came and cut my cable without my knowledge. Also whenever I say cable is not working...he will say cable wire is problem I need to change it. The technician us worst person they are having...he connected the cable to loop in Port and saying your cable won't take until cable wire is fixed...I changed the port and it was working...

My name is Ravi Sajwani Hathway AC no. Holding [protected] I had hathway PREPAID internet connection 3 yrs back.I decided to terminate the Hathway Broadband services so i went to the Kothrud (Pune) office to close my account. They informed me that an executive will come to collect the router and refund will be initiated after that and told me that my account is closed.
However no one came and picked up the router and now suddenly after...

Hi,
I have received a message on 12th July 2018 saying
"Legal Notice has been sent to user LAKSHMAN BACHU for Hathway Broadband A/c No.[protected] Plz pay immediately Rs3897.31 to avoid further legal action. For any query cont Legal Team [protected], [protected]"

I was using hathway broadband till Feb 2016 beginning. My connection was converted to 50GB plan from 25GB in the Month of Dec 2015 without me asking...

I made advance payment for till oct 2018 but my account deactivate and so many complaints raised they committed in couple of days will rectify but no action they cheating us as big why earning customers money and try to live is this corporate way to earn money I feel it’s other way theft via system pls call back...

My name is Ramachandra B, I had opted for internet connection, account no.[protected]. I paid the amount for annual subscription on Saturday night i.e. 07-Jul-18.
Until today (a week), I did not get the internet access. "They are still saying that need 2 days" While reaching out the concern person, he is been telling the same story "it will be done today". I don't know how to continue with your broadband being this kind of worst service...

I am shifted to my new house in October 2017 and I personally call to customer support team to close my account permanently, because hathway service is not available to my new location.

Till today's date my account was closed and no emails or SMS is sent to me that you have to pay 10781 RS.

2 Days before I received call from person and saying that Hathway company has register case on you because of 10781 amount...

Since 2 weeks I’m getting low bandwidth and today is the worst day for bandwidth. Yesterday I was getting around 4-4.5 Mbps and today I’m getting 1.5-2.5 Mbps.

I had also informed the GTPL customer care and support team for this issue but no action taken till today. No one comes to resolve an issue. Company advertise that they provide 6Mbps on their home page but when I asked technician he had refused my statement and...

Details: Account Number: [protected]
Salesman Phone Number: + 91 [protected]

When I contacted the Hathway customer line to inquire about the broadband connections, I was given a call from a salesman.

He told me that my need to get wifi in my house immediately (for work purposed would be possible). He was persistent and kept following up until the 6 months payment was made.

Day 1: Once I...

Hathway Customer Id : [protected]
Registered Mobile Number : +91-[protected]

As shifted my home, i requested hathway team for installation in my new place. I have submitted two requests 08072018W120357 on[protected] and 01072018W005775 on[protected] and both of them are closed saying non-feasible. When i called hathway for new connection, they are saying that its feasible for new connection. What is this?

I...

There is no internet service from Hathway since 24th June at my house. Waited 2 days and logged first complain on 26th June which got auto-closed, logged another complain on 29th June which has been ongoing. There has been no communication from Hathway. Everytime I call them, they say it is a cable/permission issue which would take 3-4 days. But no one confirms when the issue would be sorted and no one calls back to update. I mailed them...

Hello,
I HAVE BEEN USING HATHWAY BRAODBAND CONNECTION IN CHENNAI. My broadband stopped working though my connection is active. Checked with customer care and they said account is with another name. How can my account be with another customer, we requested them to change my credentials and issue was resolved. Again same issue happened on 8th July 2018 32 days from earlier compaint where credentials weere changed. This time no proper...

Hello,

Customer ID - [protected]

I had got a call from Hathway to recharge for Rs.3536 (3 month + 1 month an additional offer) 4 month subscription.

Post recharge I was not given the offer, I had followed up with many calls & no proper response.

Hathway is not ready to refund the money.

No option to change the plans.

No Cash back options are available.br...

I am shivani from noida and i have internet speed problem.
when i pay for 8 months so your agent told me that u will receive 50 mbps so now wt the bluddy prob wid all o[censored] why i am receiving this ### speed 1mbps.
i want my money back i dont need your net i am your 10 year old customer and you r doing this with me.

Kindly find the attachment just check wt speed comes for downloading ....

Hi
This is shankar, account no. [protected]
I was a happy customer of hathway for 7-8years till I started leaving the house for onsite projects for months
Though the house was vacate and requesting hathway to keep the accnt dormant till I return, hathway agreed to it but created a monthly subscription without consent
On return I had to pay the amount and as I had to do office work I had no time to argue, I just...