Hathway Complaints & Reviews

I have paid 5650 for a whole year for the connection no. (Protected). It has been 8 days and my router has not been activated. I had to call first for router installation for three continuous days then for router configuration for another five days. Still my router is not configured. I have raised compliants on almost daily with the customer care but it has not been resolved. They have started false closing the complaints also....

I have paid 5650 for a whole year for the connection no. [protected]. It has been 8 days and my router has not been activated. I had to call first for router installation for three continuous days then for router configuration for another five days. Still my router is not configured. I have raised compliants on almost daily with the customer care but it has not been resolved. They have started false closing the complaints also....

I, Mr.Gurupada Das used Hathway (A/c No. [protected]) (@hyderabad) back in 2016 for a very short time at that time my landlord removed hatway box from the apartment because hatway was not paying the electrical bill for their battery and router connection. I asked them to discontinue it at the same time. Talked to their customer care sent many mails also. But they keep sending me bills till 2017. Now recently one lady calling me to pay 2644rs...

I've same issue. Account # [protected]
At the time of taking connection, they said it will be relocated to any place in
Hyderabad. I've taken 6 months and extended 6 months. Now, I had to relocate to new place. Customer care has given me hard time, no one came to new place to setup until 2 weeks. We waited instead of taking new connection as we have paid for it. Later after 2 weeks after repeated calling, a technician came and...

Hi,
I having a plan of 6Mbps with the GTPL and I had changed plan just a day ahead of yesterday.

Since last two day I’m getting low bandwidth and today is the worst day for bandwidth. Yesterday I was getting around 4-4.5 Mbps and today I’m getting 1.5-2.5 Mbps.

I had also informed the GTPL customer care and support team for this issue but no action taken till today. No one comes to resolve an issue....

Date: July 6, 10.00

I did a payment for Hathway, The money has been debited from account and transaction failed. I've not received the refund till now.

Account Number : [protected]
INR 1, 197.00
To:TECHPROCESS SOLUTION LTD
FN/SHP/[protected]/L77419_Hathway Cable & Ltd

When I called you, they asked to call my bank, I called the bank, guess what -- they are telling the money is...

My name is mukesh Sharma Hathway AC no. Holding [protected] I had hathway internet connection 3yrs back I paid the bill and asked customer care to close the account and pickup the router However no one came and picked up the router and all that's not my problem and now suddenly after 3yrs I'm receiving call to pay 48000 or else they will send police men to home
I mean how this is possible before 30days I received a message from Hathway...

I want to complain against poor service received from Hathway broadband. I have connection acc no [protected] taken at the beginning of this year with plan of 50 Mbps net speed. However I have never received such speed and last few days it pathetic only receiving 2 Mbps, I have complained many times they just close the issue and after next it's same story.

Appreciate your assistance to resolve the issue of net speed.
br...

Customer Number: [protected]

Customer number:
[protected]

I have applied for a new broadband connection with hatway pune on 6th jan and so far no enginneer has visted my place. Account number: [protected].
I have already paid 3months advance rs 3360.

I got an sms that your request os closed. Spoke to customer care and they are saying complaint is registered and thwy are helpless...

I have paid for a new Internet conncetion, hathway employee said they'll establish connection within 1 and half day but there was no connection till 2 days. Then i asked them not to provide any connection and i want refund. The payment was happened on[protected], till now they haven't refunded my amount.
Receipt No. : R[protected]
Account No. : [protected]...

My Hathway broadband connection a/c no [protected] in Mumbai Mira road is frequently disconnecting, frequency of disconnection is so high that internet connection drops 2-3 times in a minute. informed to technical service many times in last 3-4 months but no solution so far and the problem is continued. time . Every time a technical service request is raised on hathway app/ or by calling the customer service center, the service id is closed...

Hello, i'm deepak from chennai. Using hathway for past 3 months my id is [protected]. On 26th june 2018, got a call from hathway person stating that, if we pay 3 months rent in advance, they will provide one free cctv camera for free with free installation within 48 hours from payment date. Now its almost one week no one turned back and also contacted customer care and they daily creating one job id for this and at-last today they asked me...

I have made complaint about dis connectivity of internet. Internet was disconnected with 1st rain in surat. When i have done complaint for 2 time they haven\'t visited yet though they said that technician will visit in 24 hours. And when we visit at their location in surat they told me to pay 500* rs for shifting internet. When i was changing home they haven\'t visited even after shifting my home i waited for 2 weeks so i have transferred...

I registered for internet broadband connection (Account number:[protected]) with hathway one week ago on[protected] and paid rs. 1343 for the installation. Till date they have not come for installation or arranged any service engineer for installation.

Every time i call their call centre, they say that the issue has been put on escalation and it will be resolved within that day. I have been calling for the past three days,...

I got a call from one of the Hathway Staff, and he introduced me with an offer saying that If I recharge today with amount 2522, I will be getting 3+1 month free and I did renew my account even I had some time for renewal and after renewal I didn't get offer and the customer care is the worst service of Hathway, they just lodge the complaint but there's no solution.

Looking for a quick resolution....

Hi,

I used hathway internet 3 years back which is a prepaid connection. I requested to disconnect the service while i was shifting my house in jan 2016. However no response from hathway. I requested to shift the connection to newly shifted house later through phone on feb 2016. However as hathway is not available in new shifted place, there is no chance to shift the connection. So i requested to close the connection and they...

I got a message saying legal notice has been sent to user * for hathway broadband a/c no.*
Plz pay immediately rs9915.61 to avoid further legal action. For any query cont legal team [protected], [protected]

So i visited hathway head office at hyderabad and complained about the calls that i am receiving on daily basis.

I asked the hathway executive (Satish) about the below details but he has no information...

I had a hathway connection about three years back. I have disonnected the connection in may 2015 sending a mail and also the executive collected back the modem after the deactivation. Now after three years i got a text message from them saying that legal notice has been sent to me asking to pay rs 3898 to clear this. What the hell is that someone charging money after the internet connection is deactivated and the executive taking back the...

I had a hathway connection 2 years ago where i had to pay for the subscription before starting to use it.

But after the subscription expired, they did not cut the connection, they kept it on.

The service guys never came/called to inquire for renewal or to disconnect the connection.

The internet wasn't working either.

We had to shift from that locality after few weeks, hence we moved...

Hi team,

I am prajot kulkarni my hathway account number was [protected]. I already disconnected my account in nov 2016 but today i received message saying legal notice is sent to me and need to pay 3634.74 to about legal action.
First tong is my connection is prepaid forcefully they converted to postpaid i already dropped mail to discontinue my service or convert my account to prepaid and send me new plan details but...