Hathway Complaints & Reviews

I have closed the hathway connection 2 years back as i was shifting to new location. It has been two years now, suddenly i am receiving calls from legal department to pay the outstanding dues. Which in my case in not valid as the account has been terminated.

Hathway is using this scam for getting hard earn money from consumers.

I visited the office twice but they have no clue like why consumer are being charged...

Following is the mail which i have sent to hathway

Hello,

Please find below the trailing mails. Please check the mail dated "mon, may 14, 2018 at 1:33 pm" from your billing team, in which it is clearly ask by your team to pay rs 824 for june 2018 month payment and the remaining wrong amount will be taken for waiver as that was a wrong amount.

Last time when i had a discussion with your executive...

I was having a broadband service from hathway in mumbai. Since i have shifted to kolkata, i had disconnected the connection. It's been two months now, i am receiving multiple calls from their service center (Sometime 4 calls daily), why i have diconnected and other stupid questions. Even to my surprise, they don't have detail of my previous discussion and from last 2 months i am entertaining their queries. I have blocked their number on my...

Hi,

I disconnected the hathway connection in nov 2015 and there executive had come and collected the modem as well.

Even after getting confirmation from customercare and returning the modem i used to get the bills for 4 months... I called customer care and they informed that's a miss from there side and the connection is disconnected. Even i replied to the billing mails and later that billing mails stopped coming.br...

With the broadband customer id [protected]
.. I had made the payment before 20 days.. And have contacted thrice to the customer service.. Still the issue is not resolved.
After consulting the customer care executives.. They will say that it would get resolved by end of the day but dnt know which day 😓

This is completely inappropriate from hathway....

Have terminated hathway broadband services on march 2017 and services have been terminated for me after shifting to new house and they have not collected free wifi router provided that time. But the billing has been continued till now and today i got call from advocate from delhi 'tis hazari named and she told he will send account number and i need to transfer money of false due 3774 to that account or else she told she will forward the file...

Hi, i got a call from this no. ‭+[protected]‬ Some days before that some case has filed against me in maharashtra court which was forwarded to delhi court by some private company situated in my city. I searched on google this no. and found on forum that this call was fake. So i didnt respond to that. Today[protected] i got a call from a person name hemant saxena ‭+[protected]‬. He yelled at me first. Then he said im gonna forward...

I have discontinued hathway service after facing worst internet service in end of 2015.
After completion of paid service period, i informed them to stop services and collect router but no one came to collect router. And no contacts for 3 years now suddenly they are saying i have due of 6856.95.
How come they charge bill when router is disconnected.
Now hathway people and legal team are harassing to pay due amount which...

After taking the hathway connection., there is a regular disconnection for every 3-4 days or max a week. The issue is not resolved till now and no other person from the management is contactable. There are n numbers of complaints given neither the hathway team nor their management is getting the same resolved. Im loosing my business due to them. If they cannot get the issues like this closed, then why cant they merge into airtel who gives...

I had recently renewed my subscription for 3 months on the 28th of may. I was contacted by your representative asking for renewing the subscription. I had mentioned the new address n the call and while on call with your agent who insisted i renew before i shifted they did not mention any thing about the not serviceable part of my new address. I had mentioned that i will renew my account post shifting and they insisted i do it on the 28th...

Hi,

I am deepika, account number - [protected]

I have applied for new connection on 24-june-2018 as i received call from sale agent.

Things were not okay from the beginning.

We were not given with any receipt for the payment (Only message received)
Sales agent kept on giving wrong commitments about installation and packages.

And so i have requested for cancellation...

I am using hathway broadband for the past 7 months. Service is very poor and they have taken 6 months subscription amount. No response for any technical issue. I have requested them to disconnect and pay me remaining amount. They said fine and disconnected, but didn't responded about refund. Its been 30 days and no proper response from customer casre, everytime they promise call back about refund but i didnt get any call. My customer account...

I paid money to mr.naveen [protected].dealer at Champapet, but he is not done my cableling still now i paid money for connection on 19/06/2018 but no update i got from hathway internet.so please do as much as speed.he was saying that everyday today your connection is i wil complit but no connectioon done please take action on him.and do my connection...

I had taken a hathway connection for which i mistakenly (By the influence of hathway person) paid the amount through lazypay. As i wasn't aware about it, i repaid the same amount for the same month directly to hathway and not lazypay. Now lazypay people are spamming me like hell. I have sent several emails to both these organizations and have asked them to settle the amount between themselves but still they are not leaving me. I get...

This is my worst experience in hathway.. This is the 10th time im raising the same problem again. My net gets automatically disconnected again n again.. The modem gets off by itself after few hours (Sometimes minutes). All four lights start blinking. What the # is this. How many times do i have to raise the complaint. This is the last time im complaining about this dumb internet connection. Im seriously tired of your services. If you cant...

I have shifted to new home located in Ananth Nagar, Bangalore on February from Doddanagamangala and in advance I had called customer care to shift the connection to new address.

After shifting they have collected my new address and have never confirmed about the new service availability on my new address.

I have even requested the team to close the connection in case if they can't shift the connection.
br...

I have requested for shifting of my set top box as per below details.
Customer no. : 3698913
Request no. 493962 on 09th jun 2018.

Still my set top box is not shifted. I am waiting for your response but i do not get any response from you.
Also, i have called and email so many times to customer care, nodal office but still no any response.

Also, please do let me know, what is the legal action...

Dear sir

I have submitted payment and documents before 5days to hathway engineer. But installation was not yet done till today. There is no response from customer care and feild engineer. I have posted mails in there complaint portal but the issue was not yet resolved. Please take this issue as priority and help me in resolving.

Customer id :[protected]

Thanks....

I have been facing through a new Hathaway broadband connection. I took your broadband services just this week, by making a full payment for 6 months. I took a 50 MBPS plan, but all i am getting is 1MBPS. On top of that the internet is only working near the router, and not working anywhere else (inside the room etc)....

I am not able to view TLC and ANIMAL PLANET and some other HD channels.
I have cable connection from Aarati Communications, Mathikere, Bengaluru-560054. My Hathway card number is[protected]. When asked the cable operator says that the connection will be restored. But has never restored even after one month....