Hathway Complaints & Reviews

I am shivani from noida and i have internet speed problem.
when i pay for 8 months so your agent told me that u will receive 50 mbps so now wt the bluddy prob wid all o[censored] why i am receiving this ### speed 1mbps.
i want my money back i dont need your net i am your 10 year old customer and you r doing this with me.

Kindly find the attachment just check wt speed comes for downloading .

Hi
This is shankar, account no. [protected]
I was a happy customer of hathway for 7-8years till I started leaving the house for onsite projects for months
Though the house was vacate and requesting hathway to keep the accnt dormant till I return, hathway agreed to it but created a monthly subscription without consent
On return I had to pay the amount and as I had to do office work I had no time to argue, I just paid!!
This happened in 2015

In 2016 again I went onsite for 9months and asked them to deactivate the account as I would justshift the house on return which I did in 2017 october .
Thinking the accou t is closed I moved on with life
Hathway called me last month and blackmailed me that 1258rs is pending and if I don't pay they would blah blah
I ended up paying requesting them to close the account. I don't stay there. I hav a new airwire connection in new residence for past 9months

Now again I received a mail saying new subscription is activated.. Dueamount 1276rs

Now I would not pay this amount and would like the consumer court to accept my case and give me justice

I have paid 5650 for a whole year for the connection no. (Protected). It has been 8 days and my router has not been activated. I had to call first for router installation for three continuous days then for router configuration for another five days. Still my router is not configured. I have raised compliants on almost daily with the customer care but it has not been resolved. They have started false closing the complaints also.

I have paid 5650 for a whole year for the connection no. [protected]. It has been 8 days and my router has not been activated. I had to call first for router installation for three continuous days then for router configuration for another five days. Still my router is not configured. I have raised compliants on almost daily with the customer care but it has not been resolved. They have started false closing the complaints also.

I, Mr.Gurupada Das used Hathway (A/c No. [protected]) (@hyderabad) back in 2016 for a very short time at that time my landlord removed hatway box from the apartment because hatway was not paying the electrical bill for their battery and router connection. I asked them to discontinue it at the same time. Talked to their customer care sent many mails also. But they keep sending me bills till 2017. Now recently one lady calling me to pay 2644rs or they will file a case in DELHI CONSUMER COURT, after i goolged i found there are many scams like that, now instead of calling they are sending me sms that some demand notice generated pay today to avoid legal action. I have all the proofs in Email for the discontinuation request and all . I think i should file a case for harassing me. I think somehow these fraudsters are employees of HATHWAY.

I've same issue. Account # [protected]
At the time of taking connection, they said it will be relocated to any place in
Hyderabad. I've taken 6 months and extended 6 months. Now, I had to relocate to new place. Customer care has given me hard time, no one came to new place to setup until 2 weeks. We waited instead of taking new connection as we have paid for it. Later after 2 weeks after repeated calling, a technician came and confirmed they cannot provide connection. and that I'll be getting refund for that. So I called customer care and confirmed the same. They also confirmed it.
Later since I didn't receive any call from customer care regarding refund, I called they and found refund has been cancelled as I've prepaid it.
I don;t understand, why should I pay when I dont get any service. Is there any way to complaint regarding this?

Hi,
I having a plan of 6Mbps with the GTPL and I had changed plan just a day ahead of yesterday.

Since last two day I’m getting low bandwidth and today is the worst day for bandwidth. Yesterday I was getting around 4-4.5 Mbps and today I’m getting 1.5-2.5 Mbps.

I had also informed the GTPL customer care and support team for this issue but no action taken till today. No one comes to resolve an issue. Company advertise that they provide 6Mbps on their home page but when I asked the person who came to take payment, he told me that it’s only for 100Mbps plan but I have attached screenshot of GTPL home page.

Even I cannot login to GTPL site to register my complaint as they had removed that option. Customer care doesn’t take care about your complaint and it closes complaints with dummy comments like visited customer place although they never comes to visit.

They only calls multiple time when your renewal date is on due.

User : nilesh_36

I’m waiting for quick action against this kind of immature service and trying to grow with such low level service

Date: July 6, 10.00

I did a payment for Hathway, The money has been debited from account and transaction failed. I've not received the refund till now.

Account Number : [protected]
INR 1, 197.00
To:TECHPROCESS SOLUTION LTD
FN/SHP/[protected]/L77419_Hathway Cable & Ltd

When I called you, they asked to call my bank, I called the bank, guess what -- they are telling the money is gone. And I figured out Paynimo was handling the payment while I made the transaction and reading other complaints registered here I came to the conclusion that you are one worst internet service provider in our country

Need the refund soon. I've got the whole records and my bank is backing up me on this with legal help.

Call me up here: [protected]

My name is mukesh Sharma Hathway AC no. Holding [protected] I had hathway internet connection 3yrs back I paid the bill and asked customer care to close the account and pickup the router However no one came and picked up the router and all that's not my problem and now suddenly after 3yrs I'm receiving call to pay 48000 or else they will send police men to home
I mean how this is possible before 30days I received a message from Hathway I thought that is a fraud I will attach the message below

hathway Demand notice is issued on your Hathway Data card Account [protected] due to non payment of Rs 6158.Remit payment immediately to avoid lok adalat summons.Details call [protected]

I want to complain against poor service received from Hathway broadband. I have connection acc no [protected] taken at the beginning of this year with plan of 50 Mbps net speed. However I have never received such speed and last few days it pathetic only receiving 2 Mbps, I have complained many times they just close the issue and after next it's same story.

Appreciate your assistance to resolve the issue of net speed.

Best regards
Suresh verma

Customer Number: [protected]

Customer number:
[protected]

I have applied for a new broadband connection with hatway pune on 6th jan and so far no enginneer has visted my place. Account number: [protected].
I have already paid 3months advance rs 3360.

I got an sms that your request os closed. Spoke to customer care and they are saying complaint is registered and thwy are helpless in the iasue. Sad part is sales manager, sales person, and engineer is not amswering my call. Sent a mail to hathway appellet autbority pune a week back and so far i havent receceived any reply.

Request hathway authorities look at this isaue and provide a solution. I dont think this is professional approach from hathway.

Thanks.
Rajesh

I have paid for a new Internet conncetion, hathway employee said they'll establish connection within 1 and half day but there was no connection till 2 days. Then i asked them not to provide any connection and i want refund. The payment was happened on[protected], till now they haven't refunded my amount.
Receipt No. : R[protected]
Account No. : [protected]

My Hathway broadband connection a/c no [protected] in Mumbai Mira road is frequently disconnecting, frequency of disconnection is so high that internet connection drops 2-3 times in a minute. informed to technical service many times in last 3-4 months but no solution so far and the problem is continued. time . Every time a technical service request is raised on hathway app/ or by calling the customer service center, the service id is closed without attending and without any feedback back to me. I have renewed the annual pack last month but very disappointed with Hathway service team attitude.

Hello, i'm deepak from chennai. Using hathway for past 3 months my id is [protected]. On 26th june 2018, got a call from hathway person stating that, if we pay 3 months rent in advance, they will provide one free cctv camera for free with free installation within 48 hours from payment date. Now its almost one week no one turned back and also contacted customer care and they daily creating one job id for this and at-last today they asked me to get refund else surrender the connection. This is totally fraud business by hathway like 250/- smart phone fraud, 500/- dth from reliance like this 3 months advance for one free cctv. This should be published in all public forums, so please all forward this in whatsapp, facebook and twitter

I have made complaint about dis connectivity of internet. Internet was disconnected with 1st rain in surat. When i have done complaint for 2 time they haven\'t visited yet though they said that technician will visit in 24 hours. And when we visit at their location in surat they told me to pay 500* rs for shifting internet. When i was changing home they haven\'t visited even after shifting my home i waited for 2 weeks so i have transferred my connection by my own. I just ask him to connect line whether it is going a downstairs of my home but he told me that pay money or net will be not connected. And they said that nobody will visit there for your connection.

I registered for internet broadband connection (Account number:[protected]) with hathway one week ago on[protected] and paid rs. 1343 for the installation. Till date they have not come for installation or arranged any service engineer for installation.

Every time i call their call centre, they say that the issue has been put on escalation and it will be resolved within that day. I have been calling for the past three days, but there is not a single call back received so far.

Either they have to arrange for installation as soon as possible or say that the connection is not feasible and refund the amount paid.

I got a call from one of the Hathway Staff, and he introduced me with an offer saying that If I recharge today with amount 2522, I will be getting 3+1 month free and I did renew my account even I had some time for renewal and after renewal I didn't get offer and the customer care is the worst service of Hathway, they just lodge the complaint but there's no solution.

Looking for a quick resolution.

Hi,

I used hathway internet 3 years back which is a prepaid connection. I requested to disconnect the service while i was shifting my house in jan 2016. However no response from hathway. I requested to shift the connection to newly shifted house later through phone on feb 2016. However as hathway is not available in new shifted place, there is no chance to shift the connection. So i requested to close the connection and they...

I got a message saying legal notice has been sent to user * for hathway broadband a/c no.*
Plz pay immediately rs9915.61 to avoid further legal action. For any query cont legal team [protected], [protected]

So i visited hathway head office at hyderabad and complained about the calls that i am receiving on daily basis.

I asked the hathway executive (Satish) about the below details but he has no information on this.

1) i asked a lot of times in the past to disconnect my connection as i am moving out of current place

2) bill info :_ can you provide me the bill details and data usage of my account as i didn't use the account for more than a 1 1/2 year.

3) as far as i remember my plan is prepaid how it got changed to post paid can you provide me plan info

4) when i am not using the account for more than a year why it is still active as its a prepaid connection

5) suddenly after almost more than a year with out any intimation to pay the bill how can you register a case.

6) even i visited the near by rajendra nagar police station at hyderabad and si spoke to him but the person didn't gave any information to the police officer except that i am calling from delhi consumer court.

Why i need to pay bill for the account which i am not using for more than 11/2 year

Can some one help us with these

I had a hathway connection about three years back. I have disonnected the connection in may 2015 sending a mail and also the executive collected back the modem after the deactivation. Now after three years i got a text message from them saying that legal notice has been sent to me asking to pay rs 3898 to clear this. What the hell is that someone charging money after the internet connection is deactivated and the executive taking back the modem and now sending a false legal notice after 3 years without any communication prior in these 3 years. How can you charge for something that the customer did not use for?