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Hathway Complaints & Reviews

1.5
Last updated Mar 10, 2024
Complaints 6926
Resolved
2006
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+91 25 3252 0310
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"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India
400054

Hathway reviews & complaints page 219

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A
aniketnvkr
from Malegaon, Maharashtra
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prepaid bill invoices generated even after disconnecting

Address:411038
Website:www.hathway.com

I have been facing harassment by hathway (For broadband) since last 2 years. I had visited their office in kothrud, pune and asked to disconnect the broadband connection (Customer id [protected]) after 3 months of pathetic service. I visited the office for unsubscribing and ensured that my dues were cleared. The person in the office confirmed that the broadband will be disconnected and told me not to pay the bill (Prepaid) if it was sent to...
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A
Agasthya B
from Karimnagar, Telangana
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frequent non-connectivity and not resolving the issue

Address:Hyderabad, Andhra Pradesh, 500044
Website:www.hathway.com

My internet connection is not working. It's been happening since last 15 days and every day it happens for more than 100 times when the connectivity is not these, it will be for long duration. Every day i am raising complains through their app and also calling them multiple times each day. I've asked them for permanent solution but they have not fixed. My work is getting severely affected. Their response is not at all proper.. Iam looking...
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A
AmitAmit1309
from Bengaluru, Karnataka
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fraud work created by hathway by taking money

Address:560-102

I have payed for 50mbps 500gb plan and these hathway people called me 2 weeks before renewal and when i payed immeditly and in there account and computers its showing amount received but they have activated me with 20mbps plan with 200gb in there account its showing the 50mbps 500gb plan paid but they are activated 20mbps 200gb

I called tons of times and they agree with everything about the cost payed and the plan miss matched...
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S
sandeep komma
from Hyderabad, Telangana
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hathway broadband connection

Hi,
On 19th june i received a call from delhi court saying need to pay outstanding amount of rs 6125/- for the hathway broadband connection, otherwise they will file a case against me.
They tortured me by making frequent calls to pay the amount.
So i paniced and paid the amount.

But after that i referred my old mails and found a mail (2nd sep 2015) which i addressed to hathway for disconnecting my connection...
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C
chethanlinga
from Gudivada, Andhra Pradesh
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disaster network & worst customer care

Address:Hyderabad, Andhra Pradesh, 500011

Hathway such an idiotic and manner less customer care executives that they abuse us when we tell them that your service is not good and when we start shouting they go on to very bad abusive language ... they cannot provide proper network and cant have a proper team to solve the issues ... be ware of taking the connection and face problems. i[censored] cannot maintain the service then please shut ur organization and stop cheating people....
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O
okgaurav
from Gurgaon, Haryana
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refund for router not received

I got my hathway broadband connection for Netaji Nagar, Delhi
After i disconnected the connection and returned the router the company claimed to refund my 1000 for the router but nothing happened.

I complained at their customer care center they said that they will send the money by cheque in 45 days but now over 6 months have passed and i haven't recieved my money.

MY account number is : [protected]br...
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S
SMT Robotics and Automation
from Vasai-Virar, Maharashtra
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prepaid account but sending bills after closing account

Address:411028

I have purchased the prepaid plan of hathway broadband cable in august 2016 and have not recharge after january 2017. I have sent mail regarding closing of account and inform the hathway representative to close the account.
Since then i have not used any internet data.
Suddenly i am receiving a call from delhi court for payment of outstanding rs 5121.00 otherwise case will be filled against me.
How come prepaid plan connection...
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Address:600096

I have requested hathway broadband connection to close my account and i haven't heard from them in this regard ever since. I have tried to reach them through different channels but i haven't received a single call regarding the issue. All the more i have been constantly harassed by their call center executive by calling me thrice a day for past 3 weeks.
It is really frustrating to attend their calls when i have requested them to close...
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P
Pavancse501
from Pune, Maharashtra
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horrible speed and unrealistic service

Address:Pune, Maharashtra, 411014

I have moved to Hathway recently for 150 Mbps speed at home considering the tremendous work that I couldn't manage at the office.
But the saddest part which was never useful to me. I get to speed around ranging from 1 Mbps to 30 Mbps with frequent disconnections which this broadband pure waste of my money and time. Raised 5-6 complaints in 2 months and issue were repetitive and never given a proper solution. All tickets are being closed...
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R
rajesh peddalachugari
from Delhi, Delhi
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neither shifting nor refunding money

Address:Hyderabad, Telangana, 500036

I have been using hathway broadband since august 2016. Recently i renewed the my plan with 6 months plan by paying rs.3, 249.72 valid from 22-may-2018 to 22-nov-2018. Last week i have shifted my house to new loaction which is just 100 meters away from old house. When i requested for shifting of my connection they said connection is not feasible at my new loaction. They didn't even give the proper reason why it is not feasible. After series...
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H
Hariharan Raman
from Jalalpur, Gujarat
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re: serious complaint 1124382225

Address:Mumbai City, Maharashtra, 400013
Website:Hathway

A service request was initiated on june 1, 2018 for transfer of hathway broad band connection from 1602, era 3, marathon nextgen to 801, era 3, marathon nextgen i. E. Within the same complex. This request has not been responded to despite several calls and emails. The latest one being a 45 minute wait over a service call this morning to repeat the same complaint.
This despite being a premium customer for last 7 years.. We are being...
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S
sanjayy239
from Ahmedabad, Gujarat
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broadband connection fraud

Address:380013

I had prchsd a plan from gtpl brdbnd cnnctn in a scheme of 12 mnths+free 12 mnths+24 mnths. Now as 12 mnths have cmplted they hve discnncted my connection and on asking why discnnection as my plan is for 24 mnths. They askd to show the cash receipt that the guy gave before one year while i purchased the conection. I am unable to find the receipt. They are denying to extend the plan without seeing the receipt.
But the point is while...
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M
mahesh vathi
from Visakhapatnam, Andhra Pradesh
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wrong billing for prepaid account

Address:Hyderabad, Andhra Pradesh

This is mahesh shrinivas vathi from hyderabad holding hathway internet account number : 1362726.

Sir i had chosen a prepaid account during installation and was paying the bill via cash before starting the internet pack for a given month. My internet connection with hath-way was started from 20/06/2015 for a duration of 3 months which i paid by cash in the starting itself. My internet plan was a prepaid one.

I...
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K
KumarBisht
from Pune, Maharashtra
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wrong billing & automatic connection change to postpaid

Address:Pune, Maharashtra, 411057

For hathway account :[protected] wrong billing of 3404 inr has been generated, and we have not used it, not even a single day from past 2 months.
Infect this internet connection used to be activated once we pay the amount and if payments are not done it used to remain deactivated till the next payment without generating any billing pending on us.

Hathway has changed our connection from prepaid to postpaid automatically...
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S
Santosh Kumar Muduli
from Pune, Maharashtra
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bill generated for disconnected connection 16 months ago

Address:411038

Hello,
I had a Hathway Broadband connection in Pune ([protected]). It was a prepaid connection. In the month of Jan 2017, I extended the connection for one month and paid Rs. 880/-. And on Feb 22, 2017 I asked for a disconnection and I have submitted the modem to the agent. And I had paid 100/- as some closure fees. Also, I had sent a mail to the concerned authority for closure of the account. But, a few days back, I got a call from...
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M
Masstek
from Hyderabad, Telangana
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cheating and threatening

Address:Hyderabad, Andhra Pradesh, 500077
Website:Hathway.net

These are the deceptive emails from hathway trying to extract money though the connection was not there from 2014 year.
They disconnected longtime ago, took the modem later, they said don't worry about bill, computer generates automatically...

We request you to kindly share the proof of disconnection request mail and device acknowledgement receipt, it will enable us to assist you better.

Regards
_br...
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M
Madanlal Grover
from Mumbai, Maharashtra
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refund of deposit

Address:400001

My office is located in fort, mumbai. There was always network and speed issue from hathway broadband therefore i have discontinued their internet services from 2/10/2017 and router / modem has also been collected by their representative mr. Sachin gurav vide grn no.293711 dated 3.11.2017.

I have sent numerous emails/reminders for the refund of my deposit. For my every email their reply comes that the issue will be solved at...
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M
Masstek
from Hyderabad, Telangana
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cheating and threatening

Address:Hyderabad, Andhra Pradesh, 500077
Website:www.hathway.net

Date june 2018.

Hathway computers purposely extra bills for 2014 year and later.

I paid bills every month, connection will cut off if i don't pay bill in next month, collection agent comes and takes money, in 20 minutes the internet will be working again, i took another isp provider. I told hathway to disconnect my connection, they didn't listen.net was disconnected in 2014, billdesk didn't knew about it and...
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S
shravan1234
from Hyderabad, Telangana
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hathway wrong billing — 1106330697

Address:Hyderabad, Andhra Pradesh, 500032

I have taken this connection two years back, at that time i have paid and used the service, after payment only they used to give the service, after that active period, account got deactivated (No internet). After that i got a call to reactivate, but i denied it, so no service and no bill.

After two years, i got a call from one of the legal firm and asking me to pay 11704, but my plan was nearly 800rs. Per month, i paid and...
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R
rocking18
from Hyderabad, Telangana
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outstanding amount to be paid

Address:Hyderabad, Andhra Pradesh, 500072

Hi... Was using hathway connection in 2015 and not satisfied with service, frequently there used to be disconnections and the service used be down for more than 2 to 3 days without any update from service provide even though after raising complaint customer care... After many complaints i disconnected the service in 12/28/15. I have sent mail and got reply from service provider that they will disconnect the service and collect the modem (I...
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