Hathway Complaints & Reviews

I have taken this connection two years back, at that time i have paid and used the service, after payment only they used to give the service, after that active period, account got deactivated (No internet). After that i got a call to reactivate, but i denied it, so no service and no bill.

After two years, i got a call from one of the legal firm and asking me to pay 11704, but my plan was nearly 800rs. Per month, i paid and...

Hi... Was using hathway connection in 2015 and not satisfied with service, frequently there used to be disconnections and the service used be down for more than 2 to 3 days without any update from service provide even though after raising complaint customer care... After many complaints i disconnected the service in 12/28/15. I have sent mail and got reply from service provider that they will disconnect the service and collect the modem (I...

Our Internet is not working from past 20 days.
We have registered the complaint to customer care they told the issue will get resolved in 24 hours . They changed the modem to Fibre but are not able to provide fibre optics to any of the customer.
There service is one of the worst they are fraudsters and take away money.
They dont take there customers seriously....

I was using hathaway cable in 2015 and moved apartment in 2016. I have paid all my bills and went to hathaway office for settlement. I was told it's closed but i still keep getting the bills for 8 months. Now i am getting calls from some delhi high court lawyer saying there is a case against me and i have to pay rs.15000.
This is ridiculous. I have cancelled the account on 30th may 2016....

As their customers executives informed I had completed the payment but these guys not resolved the complaint and not activated the net connection. From last 3 days I was asking them but no proper resolution provides from their end.

These guys are giving false promises and not proving good internet service....

I have received a call from hathway saying that my account has balance due and i need to pay 20000 in court or else i can pay 1300 online and get done with.
What i do not understand is i have never ever had any due amount left with hathway. Why am i receiving this call. Not only have i wasted one day after this thing but i am disturbed too.
They claimed i have dues and asked me even if i can pay over paytm. If this is a fake...

I received a call from a tamil lady (+91 [protected]) saying that she is from chennai consumer court and there is cheating case in my name and gave me some other number (+91 [protected]) asking me to call him since he is the delhi consumer court lawyer (Kishore kumar) and ask for the case details. As i called him and enquired he was very rude and told me to pay an amount of rs.575 immediately within 30mins or else he would forward my file to...

Mera 3 month ho gya brodband liye hue with 6 mbps for 12month jisme se mera net 2 month se bandh hai uski marjo ho tab open hota hai close hota hai ab 10th fail technical aake resolve karta hai fir wapas wahi issue roj hota hai or yahi cycle chalti jati hai roj... Agar aapko gtpl name bahot pasand hai unko bar bar call karna achha lagta hoto hi iska connection lena else dont even try... Or hamari government in jese logo par kuch act react...

It is not that i am not new to this service and something happened and i am showing my frustration here. I am using the service from more than a year and never got satisfied with the service. This time they made it extreme. How ridiculous it is to shut down the service because they’re migrating to fibre connection. If you can’t manage then don’t do it, but you can’t just shut down. It’s been 25days daily i am calling them twice...

Hi, As requested i have submitted the said documents, and waited for 24 hours to activate my connection back, but in vain it was not done and now i requested to cancel my services and refund the amount.
Even it was not taken into consideration and Customer care team is just playing with the feelings and emotions of the customers by replying false commitment.

My User Id:[protected]
Name : Santhosh Guptha.
Location:...

I cancelled my connection in 2016 at banglore. Hathway raised a bill after i cancelled their connection. I kept getting calls from them saying you have unpaid bills and i told them that i have canceled and not used their services since then. They called again and again and i told them the same and asked them not to call again. Today (7 june 2018) i received a suspicious call from a woman (Sharma) claiming she is a lawyer from delhi saying...

Dear sir,
Hathway connection provider is irresponsible in my area khammam (Paka banda bazaar) telangana no proper maintenance
Always we are facing problem, even i inform i will complain in consumer forum. He said do as you wish.

Always not getting signals and he is not depositing the amount which we paid for him and channel not comming
And don't know about the device options

Kindly take...

Even i am facing the exact same issue. I was a prepaid customer. I requested for disconnection as i was relocating to a place where hathway is not available. I had a month to relocate but hathway doesnt have a prepaid plan of less than 3 months so i opted for disconnection. But your executive called and asked me to pay 950 rs to keep the internet working for a month.
I relocated after a month and started getting mails from hathway...

I have paid Rs.3540/- for new broadband connection for home use purpose on 11th Feb 2018 and after 1 week I requested for cancellation because installation person never came to install the device to which I got a reply from customer care that I will receive the payment within 30-40 days. Today is 6th June 2018 and its been more than 90 days passed from the deadline but still I have not received my money back nor I have received any apology...

I had disconnected hathway internet service 2 years back but surprisingly i got bill of rs 5345 and i have been receiving threatening calls from lady of delhi (Received calls from these two numbers [protected], [protected]) they are calling and informing that case is filed against you, hence plz pay bill with out any reasons hathway internet is the worst service and they are harassing customers by harassment calls and giving bills without...

I have paid rs.1860/- for new broadband connection to my home use purpose on 06.03.2018. Before making the payment local sales men told we will give connection within a day after receipt of advance. But after 1 week also his not given connection, so i have given cancellation request to company and requested to give my money back and i have given my bank account details also.

But they telling you will come to my office and collect...

I was a consumer of hathway internet from august/september 2015 till april 2018. They kept on increasing the bill even as generally the data charges in india dropped and refused to entertain reduction of plan amount. Finally i got fed up and cancelled the connection in april 2018.

They kept spannning me with a lot of calls and emails. Instead of refunding the advance amount of approx. Rs 1500 that i had given in august 2015,...

Dear sir,.

I had taken 24 months broadband connection from gtpl. Since taken a service many times i had facing issue of net connect. As per gtpl company tat for issue resolution is 24 hours but they are not able to solve issue within a tat. Today is 05/06/18 and i am currently facing issue since 30/05/18 for net connectivity. Company executives are not co operate to me for fast solutions. Each and every time they are using...

Hathway team are blackmailing to put a 420 case on customers to pay dues. Though asked customer care team to resolve it, nothing response from them. I was not even in the city from past 3 years & they are imposing bill which they disconnected & taken the router back. Many people are facing the same issue.

I was using the same broadband in different city from long time with same mail. If i had previous dues, why they excepted...

I made hathway renewal payment of rs 1060.82, using hdfc netbanking, using citrushathway gateway.
My account no:- [protected].
Hdfc ref no:[protected]
Due to gateway error, recharge was not successful.
My money got deducted and i spoke to the bank customer care and they reverted back saying that the payment is made to the citrushathway gateway.
They told me to contact the vendor payment gateway and ask...