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Hathway Complaints & Reviews

1.5
Last updated Mar 10, 2024
Complaints 6926
Resolved
2006
Unresolved
4920
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Hathway Phone Numbers

Phone
+91 25 3252 0310
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+91 11 6165 6655
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+91 22 2600 1306
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83

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+91 22 2600 1307
+91 80 4122 8950
+91 24 0248 8555

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Hathway Website

Hathway Head Office Address

"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India
400054

Hathway reviews & complaints page 221

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S
Sainaresh Miriyala
from Hyderabad, Telangana
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hathway broadband hyderabad not refunding paid amount

Address:Hyderabad, Andhra Pradesh, 500050
Website:www.hathway.com

Hi currently i have months subscription till september 2018
I have raised a request for relocation my internet connection to my new location.
But hathway is not able to provide me connection due to some internal issue...
Then i have made a refund request.
After few complaints they started to say my registered mobile number is not reachable. Later with a serious talk they started to say we are not refunding any...
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L
lakshman76
from Hyderabad, Telangana
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blackmailing for the payment

Address:Hyderabad, Andhra Pradesh
Website:hathway.com

I have an hathway broadband connection, since 2 years i am not using that account because service is not good. So i accled to customer care to cancel my account long back only they said they will close the account, after that i forgot about that but last month i got a call from advocate about the payment due hathway is going to file the criminal case against me.
Actually that is prepaid connection, whenever i used month starting only...
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R
ravalivathyam
from Bengaluru, Karnataka
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network connectivity

Address:560034
Website:www.hathway.com

Hello, i want to register a complaint against hathway broadband bangalore.
We are using this network from august, every day we face network connectivity, we raise the ticket but they close the ticket without resolving. They never intimate prior if there is any technical issues unless until we call them.
They are providing the worst network service in entire bangalore. The team is so irresponsible, they never resolve issues...
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P
pawansurya
from Hyderabad, Telangana
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requesting for refund amount

Address:Hyderabad, Andhra Pradesh, 500044

My account number : [protected], i raise a request for connect shifting to nallagandla but after 5 days i call to customer care they said the area is not feasibility area,

I made a payment of 3249.72 on 17-may-2018 online payment. When i raise a request the customer care member told me is it is not feasibility area your amount will refund

Now they said amount is not refunded!!!

Can you help regarding...
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P
pawansurya
from Hyderabad, Telangana
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requesting for refund amount

Address:Hyderabad, Andhra Pradesh, 500044

My account number : [protected], i raise a request for connect shifting to nallagandla but after 5 days i call to customer care they said the area is not feasibility area,

I made a payment of 3249.72 on 17-may-2018 online payment. When i raise a request the customer care member told me is it is not feasibility area your amount will refund

Now they said amount is not refunded!!!

I can you help...
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V
Vishalm88
from Pune, Maharashtra
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bills even after disconnection

Address:Hyderabad, Andhra Pradesh, 500072

Hathway acc # 1279160

This account was disconnected way back in 2015, can you please help me to understand the usage, and provide all bills for 2015, 2016, 2017 and 2018?

My ask is simple, you must have a ticket where i requested for disconnection of internet services and was acknowledged by one of your executive, still bills were randomly generated. I did even receive calls from your executive asking reason...
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Address:560076

I have made the payment against my hathway broadband connection on 22 may 2018 but hathway disconnected my services saying tht payment has not been made. Actually the payment has been received by their citrus payment gateway. From the last one week my account has been deactivated for not making the payment. The payment issue is internal which needs to be resolved by hathway. I am a customer of hathway from last one year but not been treated...
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H
harryshrivatsa
from Bengaluru, Karnataka
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no proper service and no refund

Address:560029

I have taken Hathway Broadband in Bangalore and now after recharging there is no service, internet is not working. I have complained many times after recharging within 24hrs. But no response from the service provider and I also requested to discontinue the service and refund the because I have not used the service. I Request you team to kindly take this up as priority and help me to get the justice and also kindly help others who are suffering...
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A
Atc1965
from Ahmedabad, Gujarat
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no net connection even after 5 days...

Address:Rajkot, Gujarat, 360001

After having best review of gtpl, we have switched to gtpl and got connection on 22052018, but even after 5 days there is no connection, we had complained about the same and we were told that it would be solved with in 24 hrs. Every time i called i receive the same answer but even after 120 hrs. The problem is as it is. Our billing is stopped due to this and when we tried to connect to the responsible person there is no satisfactory answer...
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K
karthik.gd
from Tekari, Bihar
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frequent internet disconnection

Address:560025

There has been frequent disconnection the past one and half month.. The technician comes and fixes after 2 days again same problem. They are unfit to solve my issue. I have been placing complaints after complaints past one month but unable to solve. Every time i call the customer service they say 24hrs. I am unable to download a 300mb file without any interuptions. But they ask for money every month correctly....
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R
rajvi multani
from Ahmedabad, Gujarat
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put junction boxes unauthorized way. without any permission

Attached junction boxes on our wall without permission. When we contacted to customer care five times, always people found too rude and dump. They have only one answer that go to gtpl office and contact in person. This call center cannot do anything and no information with them about where to contact further.
Gtpl is horrible...
One of gtpl associate told that gtpl has high authorities backing so they are not listing to any...
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N
nimit kaul
from Gurgaon, Haryana
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broadband service

Address:Mumbai City, Maharashtra, 110075
Website:www.hathway.com/Broadband

My broadband line has been broken on 23rd may 2018. I had registered a complaint and the complaint was closed without resolution. There is no contact person who is responsible for this and the company only gives false promises of service. Nothing is being resolved expect for fooling the customer. The line should be fixed and i should be compensated for this harassment....
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A
Amitkk81
from Bengaluru, Karnataka
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non connection of broadband

I have made payment of 1500/- to hathway broadband on 24.05.18. Before taking the payment one person named rohit has called me that connection will be done within one hour. However they have not made a connection. Now they are telling that i have to make connection of my own. Neither they are making the connection nor refunding the money.
So, i request you to take appropriate action against the company and get my money refunded.br...
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D
dharmeshrana
from Ahmedabad, Gujarat
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# service no body have responsibility

Address:Ahmedabad, Gujarat, 380001

I had to raise complaint + fraud with me from gtpl broadband as im complaining since 2 month to till now regard net issue every night after 9 pm my net stop with unknown reason and after noon start working fir koi technical banda aata hai noon me chalu dekhta hai net to chala jata hai complaint close krke yahi cheez last 2 mahine se ho rhi hai i dont know whats going on with gtpl agar meri query resolve nahi hui to i get my fulll money refund...
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H
Hemanshu Bakshi
from Veraval, Gujarat
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refund of money

Address:Rajkot, Gujarat, 360007

I have booked a broadband connection from company's rajkot office for my residence and it has been cancelled before it's been activated. I have deposited required amount and that amount i am still waiting for the refund.

The company is unresponsive. The receipt number 19565 dated 12/05/2018 for your information.

Request you to arrange to get the refund me as soon as possible.

Thanks
br...
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G
goutam reddy
from Hyderabad, Telangana
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charged me wrongly without using internet

Address:502032
Website:hathway.com

Hello sir/madam,
I am not using hathway since 2 years, but i got a bill amount 9965 rupees, you will know if you can you check the data usage,
I don't want hathway connection. 2 years ago i called hathway persons regarding account closing, but they didn't respond, i called many times. From that time i am not using hathway broadband internet.
I got a bill amount 9965.98 rupees even without using internet.
Customer...
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R
Ronia Reji
from Arakkonam, Tamil Nadu
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fraud and refusal to extend connection

Website:hathway.com

I took a Hathway connection on Feb 28 after paying 3500 rs for a speed of 50 Mbps. From the time I took the connection till April 8 I had consistent issues with the internet speed which was less than 20 Mbps as compared to the 50 Mbps promised. I issued several complaint requests during the period and the customer service did not even have the courtesy to send in a technician to check the problem. After multiple complaints, the issue was...
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S
sunil0804
from Chennai, Tamil Nadu
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cable not functional for last 3 days

Address:Bangalore, Karnataka, 560043
Website:I am calling your person but to no avail

I am hathway cable user for the last 17 years in bangalore. My account no is [protected]. I have been complaining for the last 3 days that my cable is not working. But it works for a hour or two and morining is stopped. Your representative refuses to answer my calls. The office no rings but not answered. Bangalore customer care no not working. Really fed up with the service and need an immediate soultion...
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M
malavika nagarajan
from Hyderabad, Telangana
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refund for the connection

Address:Mumbai City, Maharashtra, 500029
Website:www.hathway.com

Ac no [protected], I paid 1414 INR for my Hathway connection on 4th April 2018. But I didn't take the connection after that. I have raised a refund request through emailing helpdesk calling helpline and in every possible way. They stopped responding after a point of time. I have an email receipt stating that I have paid 1414 INR in cash on the same day....
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S
Sudhar Shan
from Chennai, Tamil Nadu
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hathway broadband

Address:600119
Website:hathway.net

I have subscribe hathway broadband for last three months. Till now i am not able to use the internet for a day due to los issue. We called the customer support and raised request, the answer replied by the customer support for this issue is by either account deactivated or physical wire problem
Till now nothing is resolved and technicians are not capable of handling the request and priority of the issue.
Again this month i...
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