Hathway Complaints & Reviews

Ac no [protected], I paid 1414 INR for my Hathway connection on 4th April 2018. But I didn't take the connection after that. I have raised a refund request through emailing helpdesk calling helpline and in every possible way. They stopped responding after a point of time. I have an email receipt stating that I have paid 1414 INR in cash on the same day....

I have subscribe hathway broadband for last three months. Till now i am not able to use the internet for a day due to los issue. We called the customer support and raised request, the answer replied by the customer support for this issue is by either account deactivated or physical wire problem
Till now nothing is resolved and technicians are not capable of handling the request and priority of the issue.
Again this month i...

I took hathway connection on 22nd nov -17 (Acc no:[protected]) in hyderabad for 6 months (So supposed to end on 23rd may -18).
As part of this plan, they said i will be getting 1 month extra.
When i sent mail they responded as below:

"greetings from hathway!!

Subject – concern raised with respect to service related towards account number : [protected]

We would like to inform you that...

I am a hathway broadband consumer and my account number is [protected]. I became hathway consumer due to a false commitment made by representative of m/s narang communication who assured me a fibre to home connection in three weeks, better customer support and low tariff as compared to my earlier isp m/s excitel.
My worries started from the moment i switched over. My excitel connection was stopped and new connection not activated for...

I was shifting flat in the same apartment asked for connection shift. Since they said it’s a paid service and is equal to a new connection amount i have asked for connection termination and have paid the bill generated for the month of april 2014 on 9th may 2014 along with pro rate charges until 9th may 2014.

After 4 years, now i’m getting messages for amount due of 606 inr. Does this make any sense? Now they have called...

I have been complaining regarding my connection not working for almost more then two weeks...
The second day of my complaint people from hathaway came to check and told me that the modem given by them was not working and has to be replaced...
Till now it was not done and more over they ask me to pay my bill for the next month also while the connection itself is not working...
After a few days in between as my validity...

In Hyderabad, Hathway recently started offering unlimited GB plans.So, I chose the 6 months plan which offers Unlimited [protected]@50Mbps. Everything was fine until the renewal date. I made the payment the next day and discovered that there is a "20GB/day" limit in an "Unlimited plan".After exhausting the 20 GB I was getting really slow speeds like 2 Mbps. I called customer care several times and they said the same thing that there is a daily 20GB...

A couple of months back, when the hathway connection wasn't working, the company suggested i take a new connection along with a new router. This meant that i had two connections in my name.
Earlier this month, i was asked to renew the connection for 3 months and get 3 months free. This payment was made into the new account.
Since i was still being bombarded with calls about renewing the old account, i put it in a request to...

Complaint no:1 ref no: 19052018m334776 complaint no:[protected]w343824

On 19th may 2018 i called and complained about broadbank internet not working where the representative replied that their brm is not working so cannot take complaint now. Then complained on app and called for follow up. I was told techie would be deputed soon but denied to give techie contact details nor a tentative time. Later on not getting any calls from...

Internet has been not working since yesterday night. That is more than 12 hours now.
I want the customer care to call me and rectify this asap.

This isn't expected from hathway. We have been customers from very long. I expect them to fix this right away. We have our office meetings to attend and we rely on this internet.
We ask you to humbly be more responsible.
Acc no: [protected]...

Hathway has sent me a legal notice sms asking for 6335 rupees for a connection which has not even used in the last two years. When i asked them about the breakdown of the bill and why they are charging me that amount there is no response from them.
Now they have messaged me that they have filed a legal lok adalat case.
This for a connection which i had asked to cancel 2 years back, now i see they have never cancelled the connection...

I've used hathway internet connection for two months in 2016 jan and feb and my account number is 1505127. I had a lot of disputes regarding their billing, they charged more than the plan i opted for. So i have requested them to disconnect and changed to another provider.
After two years, now they sent me a legal notice stating the bill due is 13934
That's a whopping 14 thousand rupees for the service i haven't been provided....

Hathway Account Number : [protected]
Took a 50 Mbps (Unlimited) 3 Months Plan

I have an issue with the internet speed from the past week.
I have contacted the customer care they said that the problem will be resolved and a service request will be raised, the request will be closed later and the problem won't be solved.

After so many calls to the customer care finally a supervisor came to the line...

Id [protected]

Name - arvind kumar

Sir i paid 1000/- for 3 months dataplan but neither the connection is installed yet nor the payment is refund. When i asked the they said that my address is not under their area. Then i asked for the refund they told me to submit a mail refgarding this.

One more thing... They told me that only 550/- is paid by me but when i paid i get msg through bank of 1000/-.br...

Dear sir/madam

My internet account with hathway co is [protected] which i asked them to terminate 2years ago instead of terminating it they are charging me more money without internet and threatening to file a case in delhi highcourt. I have paid all my dues and repeatedly asked them to disconnect which is ignored by them from time to time. Their lawyer from delhi called me out the blue and threatened my family against serious...

I am staying in Mayur Vihar Phase I extension. The cable service in this area is very erratic and poor. Every other day the cable connection is disrupted. The person concerned have no idea or have no clue why this is happening. I have a problem with my set box and they are not ready to rectify or replace . I requested to change form conventional to HDMI but they don't show any interest. I have paid upto December 2018 in advance. When I ask...

Our account no: [protected]

We have paid amount for subscription of a 3 months plan with fup limit of 150 gb data for a month.

But they have updated to 20gb/month. We have to call the customer care on every month and only after 4-5 days the issue will be resolved.

This is happening since 4 months. Customer care is not responding properly and are delaying the response. This is troubling us every...

I have relocate to other address where hathway is not feasible but still they have not disconnected and wrongly bill is generated. And making me call from other third party and giving warning me to pay..
I have email communications where i asked for disconnect as there net is not feasible and multiple times, i have called to hathway for the same.....

I signed up for hathway connection on september and i was getting quite good speed, like dl 7-12mbps, speed test nearly 90mbps. Recently, may be a month, i noticed slow downloads. I ran multiple speed tests, shows 12-30mbps. When i called customer care 10th of may 2018, they informed ld be sending technicians for inspection. Couple of guys came to my place by 8pm, they did something and said its an issue with the box on top of the building...

As there has been persistent trouble in our broadband connection in past. We filed complaint on 9:54pm on 14th may regarding no internet connection. Even after calling them constantly there was no redressal on the part of Hathway services. Infact without even sending anyone for ratification, they closed our complaint without our assent. They wound up the complaint in the turn around time without even consulting us.Again we opened new complaint...