Hathway Complaints & Reviews

Its been 10 days while giving payment to gtpl and still they are not giving connection. When i called them they said that equipment are not available. No one is taking care of what is a customer facing. Totally useless people.

My existing connection was about to expire on 4 april but they disconnected that connection to upgrade with fiber one and still no connection.in short i have given money and running out of service and...

I am using GTPL Broadband connection at Gujarat - Junagadh.
Since last 10-12 days, i have issue with Internet connection. every time, i am generating ticket on help desk number/customer car. when next day i call to customer care, they said, your ticket is closed. when i asked to them, how is it possible? my problem is still there and also i didnt get any message or call from you about problem solved. they have no answer. last time,...

I had asked for new broadband connection from hathway internet.
Sale executive mr. Naresh was the responsible person for my new connection request.

He received amount for months subscription and send a fake receipt on 25th feb 2018. He has not even created account id for my connection request.

Regarding this i had called hathway customer care and raised my concern, but none bothered to address my issues,...

During online gaming, there is a frequent packet loss due to which there are a lag and even the connection stability is not proper i am getting frequently disconnected. There has been no proper lookout for my problem whenever a complaint is given they just message me it is resolved without any confirmation with the client.
My account number is [protected].
I just want the problem to be resolved as it is the last month of my package...

I got a hathway connection (Number :[protected]) yesterday but the person who installs that had informed me that in my place their no availablity of network so he said me that he will inform that and say me about the refund but i didn't get any information regarding that. The total i cost i paid was₹1461. Send me my refund amount as soon as possible and send me the details of it....

We have been trying to get out Static IP address for the CCTV camera, have been sending email since last 2 months, no one at the customer care office is replying properly, and no one knows about it, had a word with gayatri and sangeeta, they also don't know properly,

Please provide the static IP Address

Account no: [protected]...

Dear sir,
We have taken dish connection from rakesh kumar cable, kydganj, allahabad (Mob no - [protected]) since log, but after complaing several times he is unable to provide even free channels like subh, aadyatm, sanatan, shraddha and other like channels etc.

So this complaint for doing the needful in the matter as the government has provided for giving the free channels without any cost.

Regardsbr...

I recently subscribed to 3 month plan for 2, 520rs. The agent who came for receiving the payment said, you will receive 500gb per month. After thr payment done i went through my account and saw that i'm only getting 250gb. I called that agent and told him about this issue. He fixed it for good, then again next month it was showing 250gb. I raided a complain to thr hathway team, but they did not took any action. Again 3rd month same issue,...

A receipt is issued by Hathway for making online payment for renewal of subscription for one year.

The payment was made out of good faith on recommendation of one of their Sales person.

He informed that there is an offer that if I renew my subscription which was due on 23rd April 2018, I will be getting subscription for 14 months i.e. upto June 2019 (14 months from April 18).

I will be getting...

I had subscribed for hathway broadband connection in noida sector 15 up.
They 02 days to take the call and come home for connection setup. Same day hardware were installed and no its been 3 days i have paid the money advance rental and my connection is not active.

Sales person. - mr ashish tripathi don not pick the call, reply the messages, not checking whatspp
Hathway app is so pathetic and don't accept the...

On 25th March 2018 I applied for a new connection through Hathway Broadband Services, in Hyderabad Dilsukhnagar location. And I was approached by the representative, who Installd the cables and everything, and I paid him subsequently. It was promised my connection would be actived within 2hrs prior to my payment and it's been more than 24hrs and they still did not yet activated my connection, the representative wouldn't take my calls and...

Hi,

I have subscribed for six months connection, and yes i paid the amount and the router got fixed at my home a few days back. And the service provider executives has promised me that i can use the service after six hours but it's more than 48 hours still the connection hasn't got activated. I tried calling to the executives/representatives who are in touch with the executive but they started ignoring my calls. Please look...

I have been having trouble with internet service provided by hathway. The internet service does not work most of the time. I have to call the service centre on alternate dates to give a complaint. They usually ask to reboot the modem and then say that they have reset the system from their end. But none of these helps. I am tired of making complaints to the company. Kindly make hathway accountable for the service. The call centre appears to...

At the time of installation the offer was given that if i pay for 6 months in advance i will get 3 months free. But now i have got only 2 months and when inquired with the hathway team no one responds they asked for the proof and i have uploaded the receipt on which it is clearly mentioned but till date they didn't provide the offer.

Kindly help me resolve the issue...

I'm a customer of hathway broadband service. I currently have unlimited data plan. But recently i discovered the truth that the company has fup limit of 20gb data for unlimited plan and they never disclose it to customer. The customers are cheated that they'll get unlimited data but the data given is limited and in this way they cheat customers. I was having problem with internet service but they always auto resolve the complaints even when...

There is no internet connectivity in my home since 4 days i.e from 10th Mar 2018, I have waited for it to be resolved for some 6 hours and then raised a complaint on 11th March. But there is no response from the concerned team and i have been calling their customer care for 5 times today i.e. 14th March and they are always inform that they will get back in an hour but with no luck.

I want my internet account to be terminated...

Payment of rs 2500 made on 03-mar-2017 with transaction id: ctx[protected] for account no: [protected]. Invoice copy is not provided till date inspite of raising several service requests and writing several mails to [protected]@hathway.net. Each time the request is closed without providing the invoice copy. Need the invoice copy urgently before day end today....

My account no is [protected] from pune

Nothing has happened since the above mail. I have not even received an answer.

This is the culture of hathway.

No body takes care of customers.
All the employees say...
Customer service? What us that?

Now the latest complaint

My renewal was from 04 march.

I started getting calls for renewal from...

I have still not received refund amount of ₹1000 even after more than 8 months
After registering for refund
My account number is [protected]

Your billing desk is just buying time for this

Since last 8 months i am taking follow up patiently

Now it’s on my nerve

That while taking the money you send guys at home

And
Now while returning i...

I booked my connection on jan/11th/2018, hathway person came to my home for collect initial amount 1500. But i didn't get any connection from you guys, so i raised my cancellation request for 21st/feb but still now i am fighting with you for my refund, your customer executive are all not giving proper answer and request they are disconnecting call while i am speaking.

Very very poor service, even local service like tikona...