Hathway Complaints & Reviews

I m joel sandeep from hyderabad, i took hathway broadband in 2015 jan and i called the customer executive and asked them to cancel my net connection on 2016 when i got a text msg that i had to pay 3100 due for 6 months, after that in may 2017 i askd them to cancel my services by dropping an email but they never responded to my email, they only send texts msgs which i ignore because of too many spam texts from hathway, on april 16 2018 i got...

WiFi router returned on 8thJanuary & Received the GRN no as 301870.

From last 3 month following up with Customer care for refund but no response received. Only the register query & Closed as per their records..

Even mail drop to [protected]@hathway.net but no response received

Even visited to local Hathway office. But say please call on customercare no.

Really very bad service & No...

Sir,
I have complained for the problem of frequent disconnection many a times but you people have pathetic service, you don't even bother to notify your customer before closing the complain... Your customer care executive just tell me to reboot the modem which i have done 100times till now.. But still facing the same problem.
Plz tell me if you people can't solve my problem then i will get your services disconnected.
br...

I have been using internet since 2 years and many times raised speed related issued. Today i renewed my plan 3 mbps for 15 months and i unable to get that much of speed as mentioned in given plan. It's very bad service provided by gtpl and they don't resolve problems instants and within time. So try to solve customer's problems within time and also improve your customer care services like they don't say just technical team will check and...

Below are the transaction details for your reference -

Account number : [protected]
Name : sudeep raja
Transaction id : ctx[protected]
Amount : 24740.00
Txn date :[protected]:58:02)
Email id : [protected]@rediffmail.com

We are following up since 22nd march and did not get positive response from your side
You have send us the email on 3rd april (12 days ago)...

I have a hathway broadband account and i had made bulk annual payment for the service. I had to then shift my house and they didn't have feasibility in the new address (Very prominent location). I requested refund of my excess payment but they rejected my request.
They also don't allow transfer of connection across cities. They have one of the worst set of policies.
I have raised a complaint with trai now.

Strongly...

Gtpl is providing very poor service. 5-6 times a week thier speed decreases and have very poor speed. I am having 10 mbps plan still my 3g works faster than this broadband. They have very poor maintenance service too. I can not even stream youtube with this 10mbps can you believe that? No stable connection sometimes good speed and most of time very poor. All my money gone vain....

I am using gtpl broadband connection. Taken the plan of 10mps 1200gb for 12 months, since nov 17, since than the connection is disconnect evwry now than in 15 days.. More on that i have never get 10mbps speed, i do register a complaint
And msg received within a week thay complaint is resolved, but actually it didn't. Now since 4 days i am asking them to resolve this issue forever and return the money for remaining period. I have sent...

Dear sir,
I have purchased the plan under 3 months + 1 month free validity. But till now not received remaining 1 month data/validity. Please look into the matter and add remaining 1 month validity in my account.
Submitted several complaints to nodal, billing team, customer support but no answer received till now.

Thanks
Name dhiraj gogia
Cell:[protected]
Address: mb55, shakarpur, street no...

I have applied GTPL Braodband connection FOR ONE YEAR duration - 6MBPS for my residence in ADIPUR on 16/02/2018 and paid amount Rs 5000/- vide cheque with CAF. I was promised to provide connection in 3 working days ( same is required as per consumer charter of GTPL). After constant followup and delay one fine day i.e. on 27 Feb 2018, I was told by representative Mr Bharatbhai (GTPL Marketing Agent ) that company can provide connection and...

My account number : [protected]
I have applied hathway connection on 04/12/2017.

Suganya is the contact person talked with me to take the connection. While opening connection itself I said like I am gonna move to New appartment in Thalambur in one or two months. I said like hathway is not available in my new apartment and its difficult for me. She enquired with some one and said by Jan 20 connection will be up in DLF....

This is regarding the complaint ref. No.01042018m583347 which i logged with hathway on 1 apr 2018. I have paid my bill in advance and i still have 35+ days balance usage existing with hathway.

But unfortunately i had to move out to a new location (Which is just 1 km from my previous location). I requested for shifting my connection to a new address and the customer service guys fool me daily saying it will be done today.. Today...

Dear Hathway,

I live in Kolkata. I have recently subscribed to a Hathway HD connection but I'm unable to view the following channels - Disney Channel, Disney XD, Hungama Channel. I request you to please bring those channels onto the Digital Cable Platform.

I went through some cable & DTH forums and it appears that the same situation is across the states (Mumbai, Delhi, etc.) for the subscribers of Hathway Digital...

I am seeking help from my local cable operator for the past 5 days, as i am getting a message on my tv screen saying"contact local operator, subscribe to channel 4". But all the time i call him, what i get to hear is that "it will be resolved today, i have sent an e-mail to the mumbai head office and nothing is in my hands." he keeps on asking on the for the same information again and again which is the nsd number of the box and the card...

Hello, I was a customer of hathway internet, I switched to ACT fibernet because of the worst service provided by hathway. But after 2years on 24th March, 2018 a guy called Vijay from hathway called me and begged me literally to reconsider his offer to switch back to hathway. He said that I can pay the money 15days after the connection. He also offered me 5months internet of speed 50GB and FUP limit of 1000GB and said that its his full responsibility...

I, am regular customer of hathway broadband against account [protected]. Details are as under

Account no : [protected]
Name : davinder mohan trehan
Address : #, #, #, 2702 gali no-13 ranjeet nagar, #, 2702 gali no-13 ranjeet nagar, delhi, delhi, india, 110008
Mobile : [protected]
Email id : [protected]@yahoo.co.in
Package : speedway 5mbps10gbdel mon pru-subscription

L, senior...

Hello,

I have terminated our hathway broadband connection in novmeber, 17.
My account no. Is [protected].

I have surrendered the modem & router device on 08th january 2018.
Even after repeated calls and visit to thane hathway center, no refund.

I have been given some "persons" number who seat in main office in andheri and been told to visit andheri main office. This mobile no. Is...

Yesterday i made hathaway payment through citrus amount is 824 rs debited from my bank account.. But payment is not successful. I reached hathaway customer care they said contact to bank. Again i visited to bank they said transaction have done we can't do anything. Finally i lost 825rs. Please the issue.
This is fake citrus.. Don't believe...
My upi transaction i'd is[protected].
Please solve my problem as soon as possible....

My name is divyansh srivastava and currently living in noida sector 31, c-block. I have been facing internet problem for last couple of weeks and due to my busy schedule i am unable to contact customer services to know the reason. Today i called twice between 9:35am to 9:45am to report this issue. First agent name was priyanka and second time my call connected with i guess shanaya. Both agents disconnected the call without hearing me out....

Dear customer care,

Good afternoon.

I am sorry to inform that i never seen such a worst customer service providing me by hathway ever.

My account number is [protected].

I have created an account in hathway on 25.02.2018 and paid the amount on same day through online.

I had act connection in my home since last one year and it was working good. I got many calls form...