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Hathway Complaints & Reviews

1.5
Updated: Feb 2, 2026
Complaints 6949
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Hathway reviews & complaints page 228

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S
Sathish Visu
from Chennai, Tamil Nadu
Mar 12, 2018
Resolved
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Address: Chennai, Tamil Nadu, 600117

I booked my connection on jan/11th/2018, hathway person came to my home for collect initial amount 1500. But i didn't get any connection from you guys, so i raised my cancellation request for 21st/feb but still now i am fighting with you for my refund, your customer executive are all not giving proper answer and request they are disconnecting call while i am speaking.

Very very poor service, even local service like tikona providers also give better service then you.

I never had worse service like you. Fyi my account no is [protected].
Apr 20, 2018
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Mar 13, 2018
Hathway Customer Care's response
Dear Customer,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
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    P
    prathapj
    from Chennai, Tamil Nadu
    Mar 10, 2018
    Resolved
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    Resolved

    Address: 600042

    I have raised a request to shift my broad band connection at the data of[protected]. But still now they dont take any action against my request. I have called the technical team multiple time to resolve my issue. But nobody is ready to resolve my issue. I have contacted your managers also. They told me that it will take 4 days for shifting from my old address to my new address. But still now there is no response from the hathway team. Its been nearly 12 days gone.

    After a huge frustration i need to disconnect my connection.
    Apr 13, 2018
    Complaint marked as Resolved 
    Hathway customer support has been notified about the posted complaint.
    Verified Support
    Mar 13, 2018
    Hathway Customer Care's response
    Dear Customer,

    we apologize for the inconvenience. An executive will get in touch with you ASAP.
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      J
      Jay Ahya
      from Bengaluru, Karnataka
      Mar 10, 2018
      Resolved
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      Resolved

      Address: 560008

      Hi hathway,

      Way to fool your customers, charge good amount of money but the service quality is below standards. Been a customer since last 4 years and not at all happy about the speeds you provide. I don't have another option in my society currently as you are exclusively tied up, but i am going to get this escalated and remove your exclusivity.

      Thanks for nothing.

      Angry customer
      Jay
      Apr 21, 2018
      Complaint marked as Resolved 
      Hathway customer support has been notified about the posted complaint.
      Verified Support
      Mar 13, 2018
      Hathway Customer Care's response
      Dear Customer,

      we apologize for the inconvenience. An executive will get in touch with you ASAP.
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        A
        Alfred Dcosta
        from Bhanpuri, Chhattisgarh
        Mar 10, 2018
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        Address: 380021
        Website: www.gtpl.net

        I have been having internet since a long time with gtpl. Always had some minor issues.. But this time it's above my patience. We have paid for the whole year. We always do. Now every night i come home after work. There is no connection because this guy's have done a bad wearing.in my flat there are two lifts. One lift wear is with the broadband connection i believe and the flat switch off the one life in the night and there go my internet... I have complaint so many times but no one comes and check this... And i want my money or m going to court this time
        Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
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          R
          Ravi medar
          from Bengaluru, Karnataka
          Mar 9, 2018
          Resolved
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          Resolved

          Address: 560040

          Hi sir/madam,

          I have paid 3540 rs through credit card, for hathway broadband connection on 3rd saturday 2018, installation cabling is done on same day. But so far no internet activation is done nor the refund. Daily i tried calling service team and raised complaint (Complaint ticket num : 03032018m163706) they keep on telling the false story (Customer care person : naushad) that it will get activated today, today and so on. My account id : [protected], it almost a week but they is no response from them. Daily almost i tried calling them many times but no use at all. Attached amount paid to hathway broadband

          Regards,
          Ravi
          [protected]
          Apr 19, 2018
          Complaint marked as Resolved 
          Hathway customer support has been notified about the posted complaint.
          Verified Support
          Mar 13, 2018
          Hathway Customer Care's response
          Dear Customer,

          we apologize for the inconvenience. An executive will get in touch with you ASAP.
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            B
            BitlaOfficial
            from Hyderabad, Telangana
            Mar 9, 2018
            Resolved
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            Resolved

            I have requested to optout of sms and email alerts from hathway on 15th feb 2018, they have not resolved it

            I have sent multiple followup emails to [protected]@hathway.net and [protected]@hathway.net but no response from hathway. My request no: 15022018w947352 is still open state.

            Hathway account number: 1450452

            Name: srinivas bitla
            Email : [protected]@gmail.com
            Apr 17, 2018
            Complaint marked as Resolved 
            Hathway customer support has been notified about the posted complaint.
            Mar 09, 2018
            Updated by BitlaOfficial
            I even had conversation with customer care. but no action is taken from them.
            Verified Support
            Mar 13, 2018
            Hathway Customer Care's response
            Dear Customer,

            we apologize for the inconvenience. An executive will get in touch with you ASAP.
            Mar 20, 2018
            Updated by BitlaOfficial
            No one contacted me as of now. I am receiving the notifications regularly. Please find attached image.

            what is your meaning of ASAP?

            Mar 26, 2018
            Updated by BitlaOfficial
            Issue is not resolved. Please do the needful ASAP.
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              P
              perso34
              from Marathahalli, Karnataka
              Mar 8, 2018
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              Address: 500072

              I have a broadband account with hathway hyderabad.
              I am using it from march 2016.
              My last renewal completed date was feb 24, 2018.
              I have paid amount to renew my account in hathway through their online sight hathway.net on 25th feb 2018. But still the account was not renewed. I am not getting proper speed and data.

              Account number #[protected]

              Kindly resolve this issue asap.
              I am unable to continue my work..

              Regard,
              Kalyan.
              Hathway customer support has been notified about the posted complaint.
              Mar 11, 2018
              Updated by perso34
              when i verify account, it is showing it has been renewed from 9th.. March. but i am getting speed of 50mbps access from 11th March. i have to get 220 gb data. but in available it is showing only 20gb only.

              please resolve this ASAP

              Regards,
              Kalyan.
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                D
                dr pradip Chawda
                from Visnagar, Gujarat
                Mar 7, 2018
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                Address: Vadodara, Gujarat, 390009
                Website: gtpl.net

                We did not get net connectivity since last 60-70 days. So we e mailed and call to gtpl several times. But till today no reply or response from gtpl.
                So, we mailed gtpl and asked for closing of our ac and refund our renewal amount. But same also not resolve by gtpl.

                So pls do needful
                User id - pc_73000
                Reg. Mob. No.[protected]

                Thanks and regards
                From...
                Dr. Pradip chawda, vadodara, gujarat
                Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
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                  C
                  Choday amar
                  from Hyderabad, Telangana
                  Mar 7, 2018
                  Resolved
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                  Resolved

                  Address: Hyderabad, Andhra Pradesh, 500090
                  Website: www.hathway.com/Broadband

                  I have opted for hathway cable and datacom limited (Broadband) connection on 28th feb 2018, i have paid the money also, but they didn't provide me internet connection till date 07 march 2018. After 7 days of patience and multiple phone calls, i asked for refund.
                  But i didn't get the refund amount and internet connection. Please take necessary action on hathway broadband
                  Apr 8, 2018
                  Complaint marked as Resolved 
                  Hathway customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 07, 2018
                  Hathway Customer Care's response
                  Dear Sir,

                  we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
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                    A
                    asha2018
                    from Rewari, Haryana
                    Mar 7, 2018
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                    Address: Bangalore, Karnataka, 560103

                    My customer id is [protected] and my current internet plan is 50mbps and now i am getting only 1mbps speed, with frequent disconnection. The internet is down half of the time due to the router which is being supplied from your end. Every time i complain there is a router issue they send the same cable person who tells me the cable is working fine which even i am aware of. I have raised multiple complaints and am getting very unprofessional behavior from the hathway customer care executives. They keep closing the tickets without resolving the issue and whenever i call them they keep my call on hold for more than 15 minutes.
                    I work for an it company and i am very much dependent on the internet connection. I had taken 3 days of leave because of the internet issue.
                    I hope you can help me to get a resolution from hathway technical support. Today is the 4th day i had to take off because of the internet issue.
                    Detailed complaint history is given below,

                    01032018w147487
                    Hathway customer care executive closed the issue without resolving the issue.
                    02032018w157615
                    Hathway customer care executive closed the issue without resolving the issue.
                    03032018w170636
                    Technician visited my house and said somebody hacked the router. He did a router reset and closed the issue saying it is working. Internet speed was showing 1mbps after 5 minutes. Tried calling the technician and he did not pick the call.
                    03032018m170781
                    Technician visited my house and changed the modem to a very old device. He said it’s because of “wind” or “hawai” the internet speed is very slow. Yes, i should believe this because in entire bangalore its only my house is affected with “wind”
                    05032018m200495
                    Called the customer care and spoke to escalation super wiser “ganesh” and he assured that the issue will be fixed today. After that i tried calling the hathway customer care and they kept my call on hold for more than 15 minutes. I tried calling them for 3 times.
                    Hathway customer support has been notified about the posted complaint.
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                      N
                      Nagaraju Junna
                      from Hyderabad, Telangana
                      Mar 5, 2018
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                      Address: Hyderabad, Andhra Pradesh, 500048

                      Hi,
                      I paid money on 3rd march 2018 for renewal my hathway connection.I have done my payment through hathway website, in that quicksearch button .ill not yet activated.
                      I have called customer care they said i did nt receive your money, and they raised ticket if i said my transaction reference number for resolving my problem.they told it will be resolved with in 24 hours, i called yesterday again they said it will resolve monday(today 0503/2018) still not yet activate.my money lost, not refunding or not resolving if i call any time they said it will be resolve in 24 times.they said many times same answer.what to do now?I i have paid Rs.825 .Please refund or activate ASAP.
                      Hathway customer support has been notified about the posted complaint.
                      Mar 05, 2018
                      Updated by Nagaraju Junna
                      My account id is [protected]
                      Account no [protected]. The Wish fit not working The process is very slow and stops in between. No response over phone please arrange O Subrahmanyam.[protected]. Mobile
                      Hi,

                      I have put a relocation request and submitted the document. But it's been 7 days no action upon this. Everytime i call customer care they are saying that it will be done in 24 hrs.

                      Account no : [protected]
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                        T
                        Thanioruvan
                        from Villupuram, Tamil Nadu
                        Mar 5, 2018
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu, 600073

                        This is nishanth from chennai while canvassing broadband connection your sales executive today a plan of rs.799 + gst i. E 150 mbps 1000gb after fup 5 mbps for this i paid rs 1343 on 21.1.2018 but i got my connection only on 2.3.2018 that too with wrong plan of rs.899 and also rs.126.34 was charged for some plan change. I need refund of rs 126.34 and plan of rs 799 to be set to my account without any extra charges. Account id is [protected].in home page of mobile app i cannot able to see my plan details and other details. I am facing so many problems with your connection. Previously i was using act in that connection i didnt face any problem. Kindly rectify as soon as possible.
                        Apr 8, 2018
                        Complaint marked as Resolved 
                        Hathway customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 05, 2018
                        Hathway Customer Care's response
                        Dear Customer,

                        we apologize for the inconvenience. An executive will get in touch with you ASAP.
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                          V
                          Veenujainhere @gmail.com
                          from Surat, Gujarat
                          Mar 2, 2018
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                          On mar 1, 2018 23:10, [protected]@gmail.com wrote:
                          Dear sir,

                          We the customer having i'd as[protected] with document no. 122720 are facing poor response from ur authorised rep mr santosh ([protected]).
                          Copy of payment receipt is attached for yr ready reference.

                          Our connection was discontinued on 01.04.18 at 6 am even after advance payment of rs 2298 for 3+1 month plan on 31.01.18.

                          We are getting continues payment reminder call since 19.02.18

                          We had contacted hathway local rep and found them irresponsible.

                          After due efforts we had also registered our compliant at call center with i'd number 01032018c13333 and w148217 respectively.

                          Please let us know the following
                          1. Why our connection was discontinued after advance payment.
                          2. Who is responsible for above fault of yours
                          3. What compensation i m entitled for in lieu of above.
                          4. Above stated payment reminder disturbed my mental peace.

                          You are also requested to please activate the above account number immediately n respond the above.

                          Above was sent to hathaway.

                          Today also spoken with customers care, only reply received is bear with us.
                          Therefore you are requested to please intervene

                          Veenu jain

                          [protected]
                          Hathway customer support has been notified about the posted complaint.
                          Worst service I have never seen before.
                          So many times i am calling to customer care but they are not responding to my complaints
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                            V
                            vineeg
                            from Kovvur, Andhra Pradesh
                            Mar 2, 2018
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500072

                            I am a very busy person but yet i get soo many calls from hathway to renew. But once i renew i will have no internet for a week until it's activated. God damn worst service ever. Customer care doesn't respond! I am so annoyed by this internet. This is the last time i try to recharge. If the recharge is not done i am going to shift to another internet service. I have dealt with this stupidity of hathway enough! I have done a payment of 530/- 2 days ago. Transaction id is r[protected]. Account number : [protected]. I need an activation. Internet is a necessity for working people like us. I hope you guys understand!!
                            Apr 13, 2018
                            Complaint marked as Resolved 
                            Hathway customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 05, 2018
                            Hathway Customer Care's response
                            Dear Customer,

                            we apologize for the inconvenience. An executive will get in touch with you ASAP.
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                              B
                              beesa sampath
                              from Tiruvalla, Kerala
                              Mar 1, 2018
                              Resolved
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                              Resolved

                              Address: Hyderabad, Andhra Pradesh, 500072
                              Website: Www.hathway.com

                              I have taken a hathway connection on kphb road no 4. I have made the payment on last sunday and till now service is not activated. Worst customer care service, they always put the calls on hold and without resolving they close the tickets. Never trust hathway. I am struggling to do my job by trusting this service. If you are looking for work/business purposes better do not take hathway connection. Most surprising part with them is we will be getting messages stating account is activated but when you call care center they will be saying account activation is in progress. Seems they do not have even proper infrastructure so better don't take this service at all.
                              Apr 8, 2018
                              Complaint marked as Resolved 
                              Hathway customer support has been notified about the posted complaint.
                              Feb 26, 2018
                              Muzu Khan's response
                              I want to open my port number
                              Mar 01, 2018
                              Updated by beesa sampath
                              If there is a option to give negative rating the best eligible one is hathway customer care
                              Verified Support
                              Mar 05, 2018
                              Hathway Customer Care's response
                              Dear Customer,

                              we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
                              I want to open my port number
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                                T
                                Tejas Sastry
                                from Bengaluru, Karnataka
                                Feb 27, 2018
                                Resolved
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                                Resolved

                                Address: 560097
                                Website: hathway.com

                                I am trying to obtain the bill copies for the payments made in may 2017 and august 2017. I have been raising requests for over a month now. There is no response from hathway. I have recently raised the request 27022018c2086 "again".
                                My account number is [protected].
                                My repeated requests have been closed without any response. Very frustrating and the worst customer service experience i've had so far. Every single time the support executive says it will be resolved by end of day.
                                Feb 27, 2018
                                Complaint marked as Resolved 
                                I contacted the Karnataka regional Appellate at [email protected] to get the issue resolved. They were pretty swift in resolving the issue. However, I suggest that you contact them only if repeated customer support service failure. They will not respond if you contact them before you contact customer support.
                                Hathway customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 27, 2018
                                Hathway Customer Care's response
                                Dear Sir,

                                we apologize for the inconvenience. An executive will get in touch with you ASAP.
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                                  V
                                  Vijay Vishal Polepalli
                                  from Chennai, Tamil Nadu
                                  Feb 24, 2018
                                  Resolved
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                                  Resolved

                                  Address: 600097
                                  Website: www.hathway.com

                                  My account number is : [protected]. I thought of discontinuing my broadband connection and i contacted 3 officials who have denied me from knowing the termination procedure.in the call they asked me to provide my connection details and then said that they will raise a request and get back to me the next day of the call. Also i was told not to mail about this termination request to hathway. Its been 5 days since i have raised the request and no one has got back to me so i tried contacting them but i was put in block list by them. So, is it like if a customer wants to terminate his connection u deny him to know the termination procedure and let past the last date and later on say that the customer didnt raise any termination request to collect more money?? My connection termination date is 26th feb 2018 and i am raising this on 24th feb 2018 so that i need not pay the extra amount post 26th as i am denied to know the procedure of termination.

                                  To the so called officials of hathway
                                  You can contact me @ [protected]
                                  Apr 3, 2018
                                  Complaint marked as Resolved 
                                  Hathway customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 26, 2018
                                  Hathway Customer Care's response
                                  Dear Sir,

                                  we apologize for the inconvenience. An executive will get in touch with you ASAP.
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                                    F
                                    fatema shaikh
                                    from Bhopal, Madhya Pradesh
                                    Feb 24, 2018
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                                    Address: Ahmedabad, Gujarat, 380001
                                    Website: www,gtpl.com

                                    As zee has announced of lounched zindagi channel, yet we could not able to see it on our set top box.
                                    Plz find our attachments with zindagi channel. N on air it on set top box otherwise we compulsaryy switch our mind from set top box to disc...
                                    Also you guyss are on air every religious channel then why could not aryq tv, channel. Plz there is nothing wrong with on airing mushlim aryq tv channel.. You will loosing nothing.. Plz respect our emotionss tooo...
                                    Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
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                                      N
                                      nagarjuna reddy b
                                      from Hyderabad, Telangana
                                      Feb 23, 2018
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                                      Hi hathway,

                                      I know how worst service providers your hathway because i have faced the many issues with the present account.
                                      But still, have approached for the new connection on 13th feb 2018 and paid the amount for the new connection for my brother.
                                      Customer no : [protected] is the new customer no which is generated at the time of rs 1770 amount paid for the new connection.
                                      So it is almost 10 days over and still, i didn't get the new connection.

                                      Daily i was calling to the telecaller and agent who are involved in the process and deny my calls and didn't update me till the date.
                                      I was really frustrated with rude service providing to the customer.

                                      Note : if i was not getting the refund amount within 24th of feb i will be raising compliant in the police station and also in the lokdal also. Throught the miyapur pomplets will be distributed about the hathway internet for frauding the customers with the worst service.
                                      Below are the names will be included in the compliant.
                                      Telecaller name : rupa — [protected] — hathway no
                                      Agent no : [protected]
                                      Hathway customer support has been notified about the posted complaint.
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                                        S
                                        Sreekant402
                                        from Delhi, Delhi
                                        Feb 22, 2018
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                                        Address: Hyderabad, Andhra Pradesh, 500085
                                        Website: hathwaybroadband.com

                                        I have taken Hathway Broadband connection for 6 months package here in Nizampet-BandariLayout, Hyderabad. All the times Internet will not work. Whenever we call Customer care number, IVR will always say there is some maintenance work happening on your area and internet will resume within 6 hours.

                                        Do they know the meaning of BroadBand connection? It should not stop more than 4 hours.

                                        Atleast if they have maintenance for once in a week or month, it will not be an issue. But it will happen very frequently.

                                        Currently from last 5 days... I am facing issue. Everyday from evening 7 to mid night internet will not come. If I raise complaint, they simply resolve those tickets when ever they resume the connection without even informing the customer.

                                        Finally I have completely frustrated and ask them to disconnect the connection and settle the amount for remaining tenure. They don't even taking the complaint. If I approach local guy, he will say I need to contact Customer support. If I call them, they will simply resolve the ticket or don't take request for disconnection.

                                        I am really frustrated with the service they are providing.

                                        Please help me on this.
                                        Hathway customer support has been notified about the posted complaint.
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