Hathway Complaints & Reviews

Hi,

I paid the money for three months plan on 19th February 2018. And still my account NOT Activated. When I call customer care people singing the same song that give me one day time. Already I lost so much because of this delay. My complete work got interrupted. So, I do not want to continue my association with you. I have some money with you (i.e. Rs.1516.14) . Please give my money back as soon as possible. And close my...

I recharged my tv connection online today. My previous refile will expire on 11/12/2017. Unfortunately recharge message shows the expiry date as 05/01/2018. Wherein it should be on 11/01/2018. I would need the explanation of my additional 6 days of connection.

Need to clarify few things.

1) disconnect of the connection what will happen to my security deposit of inr-2500/-

2) if security deposit...

Hello,
This is in regards to inform everyone who want to join GTPL for broadband connection.
I had post a request for shifting the connection as my office is being changed and it's 500 Mtrs far from my old address.
I had requested for shifting before 7 days from this day.
And the executive told me that it'll take 5-7 working days for shifting.(today it is 7th day and no response yet)
Shifting number given...

My hathway broadband account number is [protected]. I made payment of 1420 rupees on 6th february with transaction id r[protected]. And received a message from hathway that your payment has been received if your account is not active it will be activated with in 4 hours. But till now my account is not activated. When i am calling their customer service they are always saying please wait 24 hours. How many 24 hours i have to wait. When i am calling...

I'm writing in regards to the internet service that has not provided to me at all by hathway but asking me to pay due amount. Quite some time back, although there's no cable connection but created an account on my name without my concern and signature and i got it closed through this forum. Again recently they came back with offer saying that will provide a new connection with follwing offer "hathway cashback offer, renew your acc no.[protected]...

It's been almost a month now that I have raised a refund request from hathway and I keep sending emails on the status and there is no response for any emails which I sent. This is really very much arrogant behavior and I am not sure what is their confidence level towards not responding even as a basic expectation. I hope consumer complaints forum will take this forward and let most of the people aware of this....

Sir learned through ur add regarding hathway connection and called concern person named ravi tel no.[protected] and agreed for new connection broadband to my home and registered into ur account and my registration id is [protected]@gmail.com. Mobile no.[protected]. I paid total amount of rs.7, 073 towards 6 months broadband connection of 999 plan. After two days the technician came to my house and checked and found no broadband line connection...

I am using broadband of gtpl from last 2 year. Many time it was not working as say gtpl salesman. I had complained to gtpl. From last month my internet is not working i am complaint many time but they are not resolved it. Many time i called and mail to gtpl every time they send their service man but he is not done his job to satisfy customer.
User i’d parth022...

We have been using Hathway broadband services since 2009.We had opted for a plan of 50mbps unlimited plan. For some time it will be 50mbps but after a certian limit it drops to 2 or 3 mbps. We have called the customer care many times. It was shortly resolved but, has returned again. We always have service issues with Hathway Broadband. Why is it so? The customer care number was telling us that the services are in repair since many days, we...

I've recently shifted from gachibowli (Hyderabad) to kondapur (Hyd). The distance between these 2 locations is 3km. I've requested for relocation but these people didn't care. I've called the customer care more than40+ times but no use. They say it will be resolved in 24hrs but they dont do anything. The promptness in taking amount is not there in providing service. Worst service ever by hathway....

Hathway hyderabad
Account number : [protected]
Complaint reference no : 05022018w806316
I placed for request for broadband connection shifting on 5th jan but till now they didn't setup a connection at my new address.
I contacted customer support several times everyday they are asking me to wait for 24-hrs till now 5 days gone but they didn't resolved my issue.
So i request you to take action service provider...

My internet connection already disconneted by gtpl brodband service due to cable fault by gtpl brodband last 15 oct.2017 and myself already paid through online payments on 8th oct.2017 three month amount rs - 1500 it to be refund back, they are not response. I am many time contacted their representative in office and through phone and mail also but still i am not get the amount....

Hello,

We took connection and raised internet connection transffer request... No one helping us.
This is the person from whome we took connection and also called many time to transfer connection.

Name of service provider: [protected]

No one responding now... He is not pocking up our phone after getting money from us.

Horrible exepirence...

Regards
Nikhil...

Hello sir,

This complain is regarding hathway internet service provider, from last three months my internet is not working and no one from the company takes any action regarding my issue i dropped them mail and called them 100 times but no response from company side so i thought to do complain for them.
At the time of renewable they promise us that this time you will not get any issue we have changed our cables, server...

Subscribed for the sixmonth connection.. Paid the money after confirming with the executive about the feasibility of connection in the new area that i was shifting to.. Raised request for transfer.. Never got a response.. Instead was told tat the new area they do not have access.. All i could do is terminate.. What about my refund.. Are u an organisation where ppl have to donate their money.. Very irresponsible executive.. No proper tracking...

I was using hathway broadband in nanganallur chennai. I m relocated to gopalapuram a week back in chennai. I have raised request with them for reinstallation at new address. Almost 8 days completed, but work is not yet done and didnt get an update on my connection request. I contacted customer care multiple times to get connection to my new address, but i didnt get proper response from them. I need my broadband connection to the relocated...

Hello,
I am from kolkata salt lake sector-1. I have taken a connection from hathway with a agent named arun kumar. They told me that it will be done in two days. Then after 20days they have cancelled my connection and they told me that they will refund me soon.
Again another agent contacted me saying that this time it will be done and he knew about the previous case. This agent name was tapas das. As hathway is a big company...

Hello Team,

I am a Hathway Subcriber with Account ID: [protected], Past one week there has been hardly any internet. Customer care takes in request and next day I get response that its already resolved but it isnt. I requested refund as i just recharged my account which they denied as well. Its painful hopless service by hathway, I even tried to call and reach Nodal authority but there has been absolutely no response from them....

Dear Hathway,

Account No : [protected].

I am unable to use the internet services from 10 days and have called so many times to customer care department . They have raised 7 complaint with different complaint numbers and all the complaints have been closed without any resolution.

None of them are not contacted me and not visited to and every time customer care people are not transferring to my calls...

There is a serious fraud done by [protected]@Y and they are not refunding my money i am calling [protected]@Y customer services and since last friday ie feb 2nd 2018 till date ie feb 6th everytime they say there servers are down and ask me to call and also when i ask for a supervisor they deny giving a supervisor.
even the sales guy to whome i paid the money is giving me diff numbers but till date no one has given me any answer, i want my money...