Hathway Complaints & Reviews

I have hathway broadband. I am from delhi. I have called the customer service many many times all they say is call after 1 hour there is technical issue. This is happening since 10-15 days i am fed up. Kindly help me. I have paid 3000 rs for this service and they are not even giving adequate response as if i am using this service for free. Pls help...

I have requeted foraddress change to gtpl telelink and they have give me ticket numer 464632 and informed me that in 24 hours they will shift it but now after 3 days there is no reply from gtpl. We inquir at rajkot gtpl office but they are not supporting also. They said we will inform you soon but service has been close from 3 days now what we will do?...

Hi,
A/c No: [protected]
Mobile No: [protected]
Mail Id: [protected]@gmail.com

i am facing internet speed issue from December very badly. i am getting only 1 mbps instead of 40 mbps. i had made many calls to support center to resolve issue. but my problem not yet resolved.every they give false promises.

below are the request id's from December.

08122017W990378-1
10012018C0328br...

Hi i have paid 3180 on jan 30 th for hathway connection and promised that i will get the connection same day. My account no is [protected]. I have tried to contact the executive so many times he is not picking up the call and he has given his manager number through whatsapp to contact him, he will answer my questions. I have contacted him, he said within 24 hours it will be installed. This happend for 2 days and third day he is very reckless...

I am having an digital tv cable line from long time and without inform me the cable line is diconnected from last four months. When i was asked to local cable operator why it was disconnected, they told me we dont know you ask the hathway company. Then from last two months i was ask to company they tolld me you ask the your local area operator. Till date my cable is not connected, now what to do....

Since 3 days there is no internet access and literally 3 days i have been calling customer support and they tell me the same answer either application is down and there is an outage and it will be fixed in next couple of hours and sometimes they even pu automated message saying there is an outage and maintenance happening and it will be fixed in 6 hours.

They forward the customer calls to this automated message and hathway...

Hello hathway team,

I’m an existing customer of hathway with account no. : [protected].in tariff plan: gpon lightening_2 150 mbps with cable network: ganesh vishwa darshan ganesh banglore.

I have paid an amount of rs 9, 196.92 for a period of 6 months.

During discussion of installation, representative had promised me to provide a monthly break up the bill for each month, so that i can claim for...

I need a decent smart technician for solve my packet loss and unstable internet issue. I attach screen shot below as proof of your bad internet service. Repair it asap or refund my money. I suffer from this problem last 2 months. And none give me solution. My main problem packet loss, ping variation. I want stable net which provide me stable ping. See this photo below where ping variation nearly 3800 and packet loss problem, timed out. My...

Account no [protected]
Name harinder kaur
Phone no[protected]For contacting me)
Sir i am facig ping problem for about 1 month and also complaining for it but noone is solving my problem so with proof the first 2 pics shows that with jio mobile data connecting in laptop it is showing much better ping and the last 2 is taken for ur hathway net that i have and it is showing very high ping as you can see so plz this proves...

I have taken hathway connection for 12+6=18 months from your executive. But hathway only provided 12 months and now connection is closed. I am complaining since 10 days still no solution and now hathway executive are replying rudely and not making complain. Very bad experience with hathway. This is cheating and clear fraud case. Solve my problem fast and return my 6 months fast or i had to take legal actions against your company.
...

Despite of many complaints (from last month till now) regarding poor delivery of service no proper action is taken.
Receiving low speed interest i.e, around 2.2 Mbps against the promised speed 50 Mbps.
The customer satisfaction is worst of all.
Would like to discontinue this connection and switch to other one.
Would also to get a refund of last month and ongoing month.
Big company name without even proper...

I had took a new connection its been 4 days still i have no internet access, i contacted customer care 12 times their response is negotiable. They don't even care of customer. Worst service ever, they dont understand pain of customer.
I want refund of my money, i regret to choose hathway.
Worst internet provider.

Every time i had contacted them they told they will resolver in 1 hr and they they told we cannot...

Dear sir

My account number=
[protected]
Account name
Amar h vishnani

Adress = shop no 46 rahul raj mall piplod surat

Contact numbers
[protected]

I m requesting you to give me the months which was i got from your one of representative
Namely
"mr mithil mistry" contact number [protected]
He told me that in the unlimted 2000 plan i...

Date : 31/1/18
I was told that after 90days of connection i will get an extra 45days of internet because some special offer was going on that time but m not given that extra 45days now when i have completed my 90days, also in every 30 days the internet 2days the net is not working because of some technical problem i would want some compensation for that too....

Hi,
I have opted internet broadband from hathway having account number [protected]. I paid for three months and its got deactivated within 30 days. I raised the complain complain number[protected]w545379, they told they are looking into the problem they will sort it out within 72 hours. They activated after following up continuously and again they deactivated on the next day itself. After that they are not listening anything and saying...

On jan 26, 2018 we opted for six month subscription, shortly after registering online a executive showed up, and collected the fee (Rs.7120/-). He said that, "we complete the installation the next day". That's it nothing from them, when i called their executive who collected the money he switched off his mobile. When i tried to the office person who has guided this executive she replied, "sorry sir i am no longer part of hathway i had quit...

I have started using Hathway cable and Datacom. I am facing issue with the kind of service they deliver to the customers. I am unable to view the telivison from past 7 days. Complained the same to local hathway operator.. still they havent resolved. They dont even pick the call of customers. Local operator is arguing that almost 50 customers are facing same issue.. how can he handle all of them. Why the hell did they charge from each one...

I, on behalf of my wife, Ms Swati Kamath (customer ID number [protected]) have made the payment of INR 11, 150. As discussed over the phone and on mail communications from Hathway team, the HD Elite plan (50 MBPS speed) was for 15 months (12 Months + 3 Months free) with limit of 350 GB per month. However, the plan activated by Hathway is completely different. The plan activated by Hathway states connection duration of only 12 months with data...

Despite complaints previous and finally
No w10744 dated 25.1.18, not registered dt 29.1.18 and w 708544 dated 30.1.2018
The service to the a/c [protected] is frequently down and causes losses to the beneficiary.

None of the phone numbers on their websites answer :[protected]Delhi service,[protected]&[protected]Nodal office sikandar ali) answers or doesn't exist.

The online facility for registration...

Hi,
I have paid money for hathway connection, now i dont want connection. Please refund money.

Dear customer, payment of rs.825.0 received on 26-jan-2018 with transaction id r[protected] by cash for a/c no.[protected]. Service will be restored within next 4 hrs if deactive.
Hathway taking too much time for activation. I dont want this type of service. Still not yet activated my account. Customer care persons evvary...